Down to earth treatment from both call and hvac serviceman. You're treated as a human.read more

From the owner: Quality heating and cooling products are just where we begin. The technicians at BC Heating & Air…read moreare trained and equipped to handle Heating Services and many other residential and commercial services. Our technicians look at the air tightness, insulation, ductwork, and equipment in every West Tennessee area home and design a customized solution that improves airflow, air quality, overall comfort, and lowers utility bills.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Do not use Tim Ferguson for any Generac/Generator servicing. Used them for a general service and…read moretake care of a simple error code. The tech changed the oil and serviced the generator but did it before fixing the error and then proceeded to not be able to clear the error. Therefore the oil couldn't cycle through to prevent further damage because the engine wouldn't crank. Supposedly the service manager couldn't troubleshoot either or they just wanted to charge me $200/hr for diagnostics and the error which they thought was the control board. I do not know if they didn't know how to fix or if they just wanted to charge me more money. Simple google search said change the battery and I did that myself and generator cranked and no issues. Was trying to find a reputable company so I don't have to maintain it myself but Tim Ferguson is not that company. Very disappointing given their supposedly good reputation.

Mr. Corey Baker was excellent. He was nice and knowledgeable. His professionalism is unmatched.read more

A tech came to our home and said that a small part on our AC unit needed to be replaced. Later, the…read moresame day, the owner, Corey, called and stated that we needed a whole new unit. Corey didn't come out that day to even know what was going on. We had our own person come out and he was able to fix the air conditioner for $235. All it needed was to be cleaned and a little Freon. I called the office to speak with Corey regarding this matter and was put on hold. When the office personnel got back on the phone, she said Corey was out of the office and that he would give me a call back, which we never did receive. with numerous attempts to get in touch with him. They were also out on another job with our washer, November 2024, they were not able to fix the washer. Their tech did damage in our home, which Corey did take care of the price that it was going to cost for us to get fixed. Upon speaking with Corey, he asked if the guy seemed like he was on drugs. Corey advised that he thought that this gentleman was on drugs, but could never catch him doing anything because he passed his drug test. So, basically the owner had one of his technicians in our home that he assumed was on drugs. I would never use this place again. I'd also give ZERO stars if that were an option.

This company is ridiculous. I have an AHS Home Warranty, which I've had for over 30 years. I've…read morenever once had a problem with my air conditioner. I had annual maintenance to the unit. They turned in a report that it was my fault for neglect. This company cost me $4000. I do not want anyone to have to be at the mercy of this ridiculous company. They are worthless. Don't use them!!!!