Go with no expectations and maybe you'll find a good deal in your size. Staff is nice- nasty.read more

I was in the Cockeysville area and decided to pop in and was very pleased that I did. Prices were…read morevery reasonable and the selection was also pretty good. I am a plus size woman and found several items that I loved and you can't beat the quality. Very pleased with my purchase and will return

I briefly walked through this Loft location in search of a pair of pants I'd wanted online but were…read moresold out. I found the coordinating top, but alas, no pants. I didn't have time to peruse otherwise, but the store was clean and organized. I'd return.

I shop online. So let me share. I purchased 10 items from Nordstrom. All shipments included a…read morereturn label. It is a pain free process. I purchased from Soma different items and paid with PayPal. Before the final click completing the purchase Soma tells you clearly returns for items purchased online with PayPal must be returned by mail. Perfect I understand before I complete the transaction my return options. Now onto Loft. I purchased three items online. All beach coverups. I then went to return all three. I attempt to use the online system however Loft has designed the online return procedures to make it as difficult as possible. But I note it will cost me $ 7.95 to return by mail and free to go to the store. Once in the store I deliver my unworn items with tags in the original packages. I am told swimwear cannot be returned in the store. I am forced then to pay the return fee and once again try to navigate a deceptive system designed to frustrate a consumer and thus the Return is never complete. That's my first issue. When you are shopping on line it is not made even remotely clear the return policy. Frankly you have to go to three areas of the website to see what the return policy is on swimwear. On the receipt finding the policy at the bottom in the smallest font possible again hides the policy. I find this appalling. Surely all retailers have their own policy. However consumers should be able to understand the policy in a clear openly designed system. I will pay the return costs. I will never shop at Loft, Ann Taylor or any of their companies again. Here I come Nordstrom.

This apparel store in Kenilworth is definition of antiquated. It offers clothing geared towards…read moreolder women with some home accessories. We tried to buy a Christmas ornament and were appalled by the glacial pace of customer service. There was only one person in front of us and we waited for over 15 min despite there being 2 employees. Their excuse was having only 1 cash register and they didn't even try to accommodate us. Save your money and go to Poppy and Stella that has entered the 21st century offering Apple Pay.

I purchased Judith Vos earrings for full price on a Sunday at this store. But decided when I…read morebrought them home, the color wasn't flattering. Two days later I went to return them with store receipt and tags in place so I obviously didn't wear them. I was told I could not return them as all jewelry was non returnable. I was not aware of this. Also there was a sign facing the back of the store which I did not see with merchandise return policy. Clothing can be returned but I didn't see the very end of the notice which said all jewelry was not returnable. I am very careful to wait a day or so to buy anything that isn't returnable to make sure I want to keep it. But I was not aware that jewelry is not returnable. Even though I went to the Judith Voss website and if I had purchased the earrings there, I could return them. Buyer beware!! Small print on the receipt at the bottom said all jewelry was not returnable. I have been a shopper for many years but have never encountered not being able to return full price, not final sale, jewelry. It would have been nice if the sales people could at least alert me of this policy. Irresistables will not get my business again. They have lost a customer. So I have to give them the lowest star possible.

Nice small store. Normally I order from the website but its easier to try on and make decision.read more

The staff at this location are terrific. So friendly and helpful, even when they are packed with…read morepeople. I have never had a bad experience here.

The selection was very in Spring and I liked that. The staff was helpful in me picking out a gift…read morefor a family member, they had so many suggestions and insights. High quality, but even higher prices. Not sure if the value matches up.

I visited this Madewell as they were holding an item for me not available at my local Madewell in…read moreHarbor East. Madewell Towson seemed identical to Madewell Harbor East, giving neat vintage contemporary vibes. A salesperson approached me and I stated my biz. She provided the item and I used the fitting room to make sure it fit before making the purchase. Checkout was easy and I'm very pleased with my purchase!

ordered a pair of Jordan Spizike sneakers two weeks ago, but when my order arrived, the box…read morecontained only one shoe instead of the pair I purchased. I immediately reached out to customer service through both email and live chat to report the issue. During my first chat, I was assured that the matter would be investigated right away. However, after following up, I was told that the company is not responsible for missing items once the package has been picked up by the carrier. This response is extremely disappointing. I paid for a complete pair of shoes, yet only received one, and despite contacting customer service promptly, I still have not received a resolution. I would appreciate your immediate assistance in either sending the missing shoe or providing another appropriate solution to resolve this issue.

This location was great. I was greeted and wished a happy new year by the lovely security officer…read more The staff behind the counter also greeted me with a smile and immediately asked if I needed help. I was able to pick-up my online order and jam to their playlist in the meantime. The store was neat/clean and the employees were genuinely happy. I truly appreciated the kindness of the staff and will definitely return to this location in the future.

I stop here often for Crocs to, nice Spring colors. The customer service is nice and they have a…read morenice selection of shoes to choose from. The prices are very reasonable so I'd check them out.

Super nice staff! My shoe literally fell to pieces while I was having dental work done. I drove…read morehere barefoot and they helped me find some new shoes in my size super quickly and they were on clearance!

The majority of my shoes are purchased at this DSW Canton location. There's always a good selection…read moreand I can usually find one in my size. Depending on the brand and type of shoe, it can be pricey. I always like scoping out the sale rack just to see what's available as that does change frequently. Staff are helpful when needed and the place is kept clean.

I've been into this DSW about a handful of times. On my very first visit here, after moving to the…read morearea, the employee could not produce a receipt. After trying to work through it (I don't recall why she simply couldn't replace the paper) she tried to convince me to just go without a receipt. I also recall a couple leaving because the wait was so long. In the end, I just left without a receipt. The shoes were just some Crocs so I was okay with it but..... c'mon. On this visit, I first noticed the amount of fingerprints and smudges on the front door. It just gave 'dirty' vibes. I barely wanted to touch the door to go in. Then, I walked in, and the employee (who, for some reason, I assumed was the manager) was on speakerphone having a conversation with who knows who. He continued that conversation while walking throughout the store with shoeboxes (working I suppose). He continued that speakerphone conversation the whole time I was there. He did finally ask me if I needed anything. Granted, there were only a handful of us in the store, but still..... Is that what we're doing these days? I do most of my shopping on-line and, I guess things have changed. The store was in good shape though. It was pretty clean and the shoes were organized. It was a weekday and I did finally hear one other employee speak up. They have a nice assortment of shoes and I did find some boots I've been looking for for awhile.