I forgot that I ordered something ‍, called today and they still had it ( I was only a day or two late) . I went in grabbed it and was told there was a special going on ( yes I shopppppeeeeeddddd) lol. Very clean store with a lot of selections and sizes. Service was above and beyond ( but it always is) if you're looking for something spring-y or just want to feel good stop by and give them a try! read more

Service was absolutely atrocious , I asked a a big backed over sized refrigerator, to take my measurements so that I could purchase a bra. I simply asked one question of why the store does not carry larger bra sizes in store and this heifer responded by saying maybe If my back was smaller I could get bras in the store. I don't know what kind of screening process this store has for hiring employees but they need to do better. For a woman shaped like a big flat footed oversized laundry bag to tell me to drop my size is absolutely ridiculous. I'm sure if they don't have my size there they DAMN sure don't have no sizes for that line backer. I really hope karma puts that bitch in a choke hold for disrespecting me and sure if she spoke like this to me she's done it to someone else. read more

Good clothes, fits curvier women better. Very friendly employees. Clothes are cute! Good sales too. I like to shop online too but they are anyways out of a lot of sizes. read more

Love this place. It was a very nice older lady behind the counter. So sweet. So I went to pick up an order and I figured I'd look around so I ended up buying a whole bunch more things. The things I purchased on the clearance rack or even a better discount than advertised. That was nice right there but what really makes me want to return is this lady that I had an interaction with. read more

My beef... why aren't the sales people taught how to size a customer. I understand fitting rooms were made to try on clothes, but I HATE SHOPPING FOR CLOTHES. You want me to buy the clothes. Help me out a little. No? Ok. Guess I'm not buying anything. read more

I purchased some items for store pick using my PayPal card online. Upon pick up I tried items on & they didn't work for me. I attempted to return them but when the saleslady saw it said PayPal she said they can only offer store credit or I could mail the package myself and wait for a refund. Ok.. not pleased but not the end of the world so I took my package home to create a label for a free return. I pulled up the order and it said 'no eligible items for return' All 4 of my items showed already returned. A quick call to a responsive Manager at the store offered to return my items for me through the store if I couldn't resolve through customer service. Customer service was called & they can't help me since it shows already returned. Now, there's NO where on the website saying you can't return a PayPal for a refund and the original salesperson did not offer to just ship it back to me so now I have to drive to the store and hope the Manager is in store to help me. If I do need to buy from LB again..it won't be with my PayPal. read more

I was in here right around the holidays, looking for something to wear for a New Year's Eve party, and I wanted an outfit that could either be dressed down a bit and also worn to work. I really wish I remembered the name of the woman who helped me, because she was absolutely fantastic. She set me up with a great and versatile outfit, and picked out some accessories that dressed it up for the night. If it wasn't for her, I probably would have ended up buying a hideous dress that I would never wear again. They still need to work on some of their selections, but with the help of the saleswoman, this place gets another star! read more

I don't shop here because I am a guy, but the staff is always attentive to my friend, the music they have piped in is fun to listen too, and the place is always clean. My friend has had to return an item a few times and there has never been a problem. As being the only guy in here sometimes, I am not treated any different. I am just one of the girls. read more

Stopped in with an hour still left of the store being open. My sister and i both got greeted from behind the counter and all three workers were huddled behind the counter which wasnt very pandemic friendly as it is, no one really talked to me and my sister and they all gave us dead eye stares, it was really uncomfortable and not very welcoming. It felt like they didn't want us in there which I understand, it's a pandemic and why are we even out shopping (i need a winter coat since i dont have one from gaining weight) but this company prides themselves in great customer service, where was it tonight? There's three workers and none of ya'll could at least be a little more friendly, tell us the promos or anything? read more

Wow, never been treated so poorly! Ordered four bras online but only three came. I called customer service and the supervisor Sarah was very rude. They were the ones that made the mistake. She was the most unhelpful person in the world. She talked over me and would not listen. I used to buy everything at the lane but now I'll go to Torrid or Ashley. read more

Its been a long time since I stepped foot into a Lane Bryant and even when I did I never really found a lot that I liked. Well after looking here, I am left with the same impression, limited selection, extremely overpriced, and a store that caters to a much older crowd. I also realized that since I last shopped here, the prices have gone up substantially. A shirt I could get at Target or Old Navy was almost $50. I only saw one item that I even thought about, maybe trying on but it's sale price was nothing special and it didn't seem worth it. I can honestly say, I can see why Lane Bryant stores all over are closing. Places like Torrid cater to plus size girls that want to be trendy and not frumpy. Old Navy has a great selection of clothing and many things go up to a size 20 and online has an even bigger selection. Even Target has a small dedicated plus size selection. There are so many other options and Lane Bryant has become irrelevant in the world of plus size clothing. A while ago it was my only option but I now really have no reason to shop at Lane Bryant anymore and probably never will. read more

I do not shop here as much as I used to and why I think is their "right fit" technology! I am so-o confused every time I come in here and am trying a million different sizes and combinations with it. They have this newer right fit thing that is suppose to help you get a better fit, it just confuses the hell out of me! And every store associate I get tells me different ways so I never know which way to go! They have yellow/ straight, red/ moderately curvy, or blue/ curvy?? So which one would I think I'd be- blue!! And not their regular sizes, ex. 14,16,18?? But they go by 1, 2, 3, 4 and so on, so on. So very confusing! And every time I have gone in here I have gotten different sizes! And not because I've gotten bigger or smaller, just weird sizing!! Please go back to your regular sizes, I'm sure you've turned a lot of fairly intelligent woman off!! I do love their bras made in larger sizes!! And keep up with all your coupons, they get me out and shopping more frequently! read more

I have always been served well. They are smiling and courteous. They are professional and kind, I'm so surprised about the other ratings . This is where I shop when I wanted to be treated well. I enjoy going out just to see what is in fashion for women my size. read more

Caught a good sale today. Staff was really nice and helpful. They were willing to order anything that I couldn't find.

The only reason they are getting one star is because there is not an option of for no stars. I'm attempting to lose weight, but have about another twenty pounds to lose before I will be out of plus size clothing. After unsuccessfully attempting to shop for workout clothing at three other stores, I went to Lane Bryant. I had noticed online that they had a good selection. In the store, not so good. I found two style that would work for me but one did not come in my size. When I approached a sales person and asked if they had it in my size in the back, she said she would check with another employee that worked there. We walked over to the other women who said she didn't think so but she was not sure. Then they started talking between themselves about whether it was a new item or an old item. I asked if they could check and they both looked at each other hemming and hawing. Really? Really ladies, you can't even walk to the store room and check on an item for a customer. Last time I worked in retail I recall that being part of the job! As they stared at each other I put the item back on the rack. Also, it was not because they were busy! Never going back! read more