I emailed customer service hoping they would assist helping me order a sweatshirt for my daughter…read moresince I missed the deadline for the school shop and since they had the logo and information, that it would be easy enough to do so but I was told they could't. I expected I would have to pay for shipping but didn't expect them to say no when it is a simple request and would assume they have equipment to qui make one but I guess after seeing their reviews, I understand why. I will find a complany elsewhere that will help me and willing to take my money, unlike this one. My kids coaches for sports has used many other companies when we lived in another state and they were always willing to assist their customers. If you need a company to work with for sports attire, don't use this one. They don't care about their customers!

I normally do not write reviews, but in this case it was a must. I was returning a pair of shoes I…read morehad purchased for my daughters birthday, they ran very small, and they did not have the size I needed in stock. Chris was so kind and offered to check other locations to see if they had the size I needed. The Oswego store did not have it and Chris offered to go to a different store and have it for me the next day. I have never received such a wonderful customer experience. Thank you Chris for going above and beyond for me.

They have a good selection of men's shoes and women's athletic shoes and if go during their buy 1…read moreget 1 1/2 half sales its a great deal if the whole family needs shoes!

Hi I was very pleased with the selection of shoes when I stopped in the other day. One employee in…read moreparticular was very kind and helpful I believe her name was jackie. The prices are a bit high but that may be just because I don't like spending money. I'll Most likely bring my service here to suit my shoe wearing needs in the future!

This high end sneaker store is a special place in Aurora. They've got a new stock all the time, a…read moregreat vibe with sneakers and exclusive apparel, but it's the staff that really makes this a great place. Every time I've been there, the staff has been knowledgeable, friendly, hilarious, and extremely willing to be helpful. I've felt comfortable making purchases here with this team that puts customer service first. I've gotten my daughter a pair of Yeezys and (most recently) a pair of patent red/black Jordan 1 highs and they were both in perfect condition. We stop in all the time to check out new merch and will continue to be loyal customers!

Love this place. Great staff, love the vibe and how clean they keep it. The owners also do a lot…read morefor the community. Definitely recommend this place and their business

The store is so much fun! The music the decorations are so great. Memories and memorabilia from 20…read moreyears ago... they chose quality stuff to sell that's in great condition. And the staff were so nice and friendly.

Location is very convenient and once you go in the ambiance and overall look of the place is very…read moreinteresting. Good selection with not the cheapest prices but there is also some pretty good value to be found.

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!

Sales upon sales! Racks galore of sale items. Greeted when I walked in by Laura. She asked what…read moresize I was looking for and boy or girl. She offered me a basket when my arms got full of all the good stuff I bought. By the time I left, another employee Heather started her shift. We stood and talked about how good the prices and quality of clothing is at Carters. Highly recommend if you want to save some money and get good quality clothing.

I love the Carter brand of clothing, but I refuse to buy anything from this store again. I…read moreThey NEVER greet African Americans or latinos that come into the store. However they can conveniently say greet Caucasian customers. Why should I spend my money in a place where I'm not even welcomed. Today I went into the store and was ignored and I was the only person there!! I'm done! I can get these clothes from Macy. To me this store location deserve zero stars.

Clean store. Things out away nicely. All on one level which is nice. Enough cashiers and self…read morecheckouts.

I was an avid khols shopper. I have an rewards acc as well as a khols card. It is off putting to…read moresay the least the way they pressure their staff to get customers to sign up for their card. I would hope a business this established would have evolved from this type of practice. I meet so many lovely associates who end up leaving because of the pressure. Some of the managers are quit rude to those cashiers. I only shop online now very sad.

I visited this location earlier today and I wasn't greeted until being in the store for 5 minutes…read more I had many employees walk past me, but none spoke me. Shopping was difficult, because there were clothing racks in the isles and pallets at the end of the rows.

12/5/24 around 3pm. Whoever was in the front should not work for customer service. Not only was she…read morerude in the way she spoke to you but the looks she was giving me really showed she pick and choose who she wanted to help. All I went for was a pick up order. Never spending a dollar there.