Awesome store, convenient location. Love The selection of clothes. They have more BBC clothes than…read moreanywhere else!

Their door says they open at 11 am. Drove a half hour from my home and arrived at 11:08. Waited 15…read moreminutes, and their gates are still locked. Unprofessional. Will not be returning.

Come see Spencer at Nordstroms! I found my bag for travel! The Beis Weekender is HUGE with a…read moretrolley sleeve!!!! I'm SO thankful for his kindness and patience!!!

On a recent visit to Nordstrom-Twelve Oaks, my friend had an appointment to get a dress altered for…read moreher son's wedding. I was along for moral support. Upon arriving in the women's department, we asked Ann where we should go for alterations. Ann couldn't be bothered to show us where to go, she instead pointed to a nearby fitting room. We then asked Deborah, and she took the dress, found a fitting room for my friend and promptly called the alterations department. Thank you Deborah. After the alterations were complete, it was suggested to my friend that she open a Nordstrom credit card in order to get back the alteration fee in Nordstrom notes. Deborah so kindly started the process. 45 minutes later, after being transferred around to four or five different departments on the phone, Deborah called for a manager. Kurtis, the manager, was finally able to finish the process. Had the alteration fee not been so steep ,we would have walked away. Truly, ridiculous. Kurtis did provide us a free lunch in the Bistro, for all the time wasted. While waiting for the approval process, I wandered into the lingerie department to look for a specific brand of underwear. There was no one working in the department. I had to find someone from another area and of course the sales person immediately said that wasn't their department. What has happened to Nordstrom and their sales team? Nordstrom was always the gold standard for customer service. Perhaps they should take a lesson from Von Maur- There are always plenty of people working and you are always asked if you need help. I am not sure why I would go back to Nordstrom.

Absolutely the worst service I have ever experienced. Rude, ruder, and rudest. The sales woman…read morewould not help me. I was ready to spend money and just had a few questions. I seemed to be more than a both than a customer. She was abrupt and snooty. Not the first time this has happen. Too bad since I love Lilith clothing.

*******Ths store closed in January******************I am here to help upgrade the poor one star…read morefrom earlier. The sales person must have been having a bad day. I love this place. I stop in whenever i am home from chicago. They have some of the most unique pieces along with great staples. Check out the shoes while there as well.

I popped in real fast trying to find someone for a friend but being a guy I had no clue what I was…read moredoing. Samantha was awesome! She pointed out these leggings I will admit I would never go shopping in a store unless I really need someone let alone a store for pregnant women. I wasn't looked down on. I was treated well. I was a little uncomfortable but all and all to my fellow guys out there go buy your lady friend who is expecting a baby something nice from this store. Ask for Samantha she will help a bumbling fool out. ;-)

Went in here this evening and was very put off by the customer service, or lack of. There were two…read morewoman working there. I entered the store and one of them mumbled hello. Did not ask if i needed help looking for something, did not offer any assistance of any kind. She and her co worker continued to gossip to each other. They ignored me the rest of the time i was in the store. The clothes are nothing special and over priced. Your better off going to target, old navy, or even sears has a decent and much cheaper maternity selection. Between the high prices and rude customer service i wont step foot in here again.

During my visit, there was a line, it's common here. It usually goes pretty fast. Their cashiers…read moreare fast and efficient. They seem short staffed, but they have high quality staff members. Ive been coming here for several years and see many of the same people during my visits This visit, there was a rather unpleasant, impatient customer waiting in the line. She left the line, almost ran into me, to find the manager and loudly demand they put more cashiers in play, but...there were no more cashiers available. Jeanette, the manager on duty, was very pleasant to the unpleasant person, and went out of her way to try and appease her, apologized for the wait, and was an all around superstar. Unpleasant customer was not won over, but I was. Well done Jeanette! Excellent hospitality!

They always have a very long line to check out and not enough cashier. The cashiers that they do…read morehave only work at one speed and it is just slightly above an idle!!! If you have somewhere else to be, I highly recommend you shoo somewhere else.

Ashley Stewart is a great store. I would wait for a sale on most if not all that I get from them…read more DO NOT sign up for one of their credit cards. The interest is a bit darn high and that's with good credit. The best store is in Southfield, then Redford is a clean 2nd place. This one is 3rd. Each has different items to cater to the area also.

I went to exchange a butterfly bra that was to big. I asked if they measured for the correct size…read more She kind of frowned and said "I don't, but you could ask another associate". She looked at another associate and asked if she would measure me and the other associate hesitated and said "I would but I have a customer". The customer was not at the the counter yet plus couldn't the other associate take care of the customer? Very poor customer service, no one measured me so I left. My rating is actually a zero.

Newer location in the area. Standard Burlington setup. Signage was clear. Men's, women's, kids,…read morehousewares, and accessories to name a few items to purchase. Value was found in the clearance section and the regular prices were affordable. Staff was present straightening up and stocking shelves. The checkout process was smooth during the holiday and the wait was not long even though plenty of customers were checking out. Everyone was pleasant when I shopped and still the same service when I returned to the store with a return. The return window is fairly decent with an extension given for the holiday. Loyalty membership allowed for a 2 week extension on returns. Parking is plentiful in the shopping plaza and they have accessible parking right in front of the store. They are still hiring right now. I'd visit this location again.

The store is neat and clean and the staff is helpful and friendly. They have some good stuff up in…read morethere I definitely will shop there again.

The owners greeted me with such a friendly, polite embrace. And, I was very pleased with their…read morereasonably priced items, stylish and trendy fashion as well. If your looking for that perfect outfit to wear out with the girls, on a romantic date, or just simply building your wardrobe up. I highly recommend that you stop by and check them out. "Thumbs up Si'gees, you all have great customer service".