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    Lane Forest Products

    4.2 (41 reviews)
    Closed 7:30 am - 5:30 pm
    Updated 3 weeks ago

    Services - Lane Forest Products

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    14 years ago

    OUTSTANDING products, OUTSTANDING customer service. OUTSTANDING employees. Just an all 'round wonderful company!

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    Review Highlights - Lane Forest Products

    I took a truck full of yard debris to Lane Forest Products, Springfield location, yesterday,(Sunday).

    Mentioned in 2 reviews

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    Gray's Garden Center - hanging flower pots

    Gray's Garden Center

    (65 reviews)

    $$

    Super bummer about the review I'm writing here. We shop at this place for all sorts of gardening…read moresupplies, and our Christmas trees. My wife and son were meeting her parents at Beer Garden, and that side of the parking lot was full as always. She parked in one of the empty Grays spots (most of their side was completely empty) to unload our four year old so she could go park somewhere else. Before she was able to move the car, an angry male employee came out and started yelling at her about it. This isn't a place we choose to support anymore, and I'll make sure to tell our friends these people aren't welcoming to their customers. I'd never looked at their yelp profile before, and had no idea how many other issues people have had with them. Do better Grays, get a handle on your attack dogs. We need to feel safe at the businesses we frequent. *Edit* - to add information for other customers After my wife got home, she called the store to complain to the manager, and the person she talked to said they were the owner. They backed up the employee, and didn't make any attempt to apologize or smooth things over. They said they witnessed the exchange and saw nothing wrong with it. We won't be returning anymore.

    I can't believe I'm having to write this one star review for what appears to be a lovely,…read morelocal/independently owned business, but from now on, I will be reading reviews on YELP on all local businesses from now on BEFORE shopping with them. The way I was treated by a young male salesman (with what appeared to be a female manager behind the counter aware of the encounter doing NOTHING) when trying to return two unopened unused bags of fertilizer was unconscionable! On May 23, 2025 I bought two bags of fertilizer for some flowering plants and shrubs in our yard. They weren't exactly what I needed ( I was looking for 10/10/10 but all they had was 20/20/20) but I bought the two products (see images) and paid cash and went home. Three weeks have gone by and I've been unable to cope w/ the grass seed pollen to do garden work. My husband found someone to come and do some yard work. They had some products and took care of the fertilizing of our flora/fauna. Today, I went in to return the unopened bags. The male salesman was unsure of what to do and asked the female co-worker at the other register handling some other register work about the return process. She tells him (and me) that for non-live product return that a full refund within 7 days and before 30 days a store credit. WHAT? What kind of policy is that? Fertilizer is in a bag and not expired and can be put on the shelf and sold and not be expired. This kind of crazy policy is what I expect from a low-cost crappy franchise. I've never been offered store credit for a return within 30 days. That's crazy. I was asking why the policy was that way and the male cashier was getting angry with me. I was speaking in a normal voice and asking thoughtful questions. He said I shouldn't give him a hard time and to lower my voice and not be so angry. Gaslighting doesn't work on me. He was condescending and downright rude. In a normal tone I said, "I've owned two businesses and never treated my customers w/ such disrespect." My option was take store credit for a return or keep the product. I'm never stepping foot in this store again. As I left with my store items I said, "It's good to know I can count on Lowe's and Home Depot to honor a return if need-be. I'll never come back here again." TAKE YOUR HARD-EARNED MONEY AND SUPPORT A BUSINESS THAT RESPECTS THEIR CUSTOMERS.

    Lane Forest Products - gardening - Updated June 2026

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