Buyer beware. My…read moreexperience with this dealership has been an absolute nightmare from start to finish. I was told one price, then somehow ended up paying roughly double. The vehicle never had proper Texas temporary tags, and even though it came with a 90-day warranty, the check engine light was on for most of the time I owned it. The vehicle was returned to them over and over for the exact same issues. They repeatedly acknowledged the fuel pressure regulator was causing hard starts, sometimes taking 20 minutes just to get the car running, yet the problem was never fixed. I made it clear I wasn't making my first payment until the car was actually repaired. All they had to do was fix it correctly. The last time they had my car, they gave me an '08 Impala as a loaner. Out of curiosity, I checked its history. The mileage raised serious questions, so I checked a couple of other VINs on vehicles sitting there. What I found only made me more concerned. At that point I was done. I told them I no longer wanted repairs. I wanted my money back. After everything I'd experienced, I had zero confidence in keeping a vehicle that was already falling apart before the warranty even expired. I was told I'd get a call the next day. A week went by. Nothing. Then the vehicle disappeared without anyone contacting me. I actually reported it stolen because I had no idea where it had gone. I eventually drove by the dealership and found it sitting there. When I went to get my belongings, my purse and everything that had been inside it were gone. When I asked who had picked up the vehicle, I couldn't get the name of the company that recovered it. That only raised more questions for me. This has been, without question, the worst car-buying experience I've ever had. Between the recurring mechanical problems, poor communication, and what happened to my personal property, I would never recommend this dealership to anyone. Do your homework. Get independent inspections. Verify everything in writing. There are too many honest dealers out there to gamble your money on one that leaves you questioning every step of the process. And as for me? I'd pop pussy on a handstand down the highway before I'd ever buy another vehicle from this place. ‍

From the owner: Biggs Auto Sales provides used cars and trucks to the Longview, TX area.read more

They do not work with you during illnesses if they try to sell a red Toyota Camry 2009 run the…read moremoter is going out the second time have to put oil in every two weeks and while in the shop getting the motor in it was ramsack everything was went through

I only gave 1 star because I can't do zero stars. Since the GM won't acknowledge or correct his…read moremanager Jessica I will let it be known, AFTER HER BEING CORRECTED MULTIPLE TIMES SHE STILL CALLS MY TRANSGENDER HUSBAND BY THE WRONG PRONOUNS, making an uncomfortable situation even worse!! The blatant disregard and disrespect is horrible and I will NEVER recommend y'all to anyone. Something needs to be done about her and how she treats her customers. This isn't the first incident with her and we are trying to not have to notify our lawyer but this is out of hand!

Hey there, I wanted to let you know that I recently bought a Chevy Impala from Premier with Diego…read moreas my salesman. Diego was a joy to work with, very honest, and professional. Premier ensures that the cars they sell match their advertisements and they have great communication. I also used Tommy as a transporter and he was also very good.

From the owner: Welcome! We realize that you have lots of choices when…read moreleasing or buying an automobile and our desire is to ensure you have the best car buying experience. We consider customer satisfaction to be our highest priority. Throughout each of our departments, the emphasis is always on putting our customers' needs first. We pride ourselves on listening to the needs of our customers. Everything we do is designed to make your car buying or leasing experience as easy and enjoyable as possible. Competitive pricing, knowledgeable staff and superior customer service all add up to create a simple and painless way to purchase a world class automobile at a great price. Please call or visit us to see for yourself how different your total automotive experience can be! We do not have any unsatisfied customers!

We were traveling and started having engine problems. Terrance repsonded immediately. He…read morediagnoised and fixed our problem within an hour. We are back on the road and the vehicle is running great. Big thanks to Terrance!

Sent my vehicle here twice to Terrance Pryor my vehicle broke down and ran hot after driving it 30…read moreminutes on my way out of town with my grandkids. I contacted Mr Pryor he responded saying I replaced the part and let it run 30 mins on my lot I asked if I could bring it bk ASAP to be looked at and fixed he started yelling and wining saying he wasn't gonna fix it or look at it again. His secretary (wife) stated one price he went up $20 on it and also if he order parts for your vehicle he adds $20 to the part as well for himself on top of what you're already paying. Very unprofessional his office is NOT clean and we have COVID going on rt now but he has office staff. Needless to say I will be taking him to small claims court I had to get my car towed home and was out of more money. If you wanna run your pockets dry and ha e uncertain work done he's your guy! Kountry Boys Automotive

my 2014 Camry was serviced today having reached 66,000 miles. I cropped it there at 8AM and got it…read moreback around 2. lots were done to keep it running well, not that I had problems with it. If you decide to have your Toyota serviced there, ask for Chad Smith....Great advisor, who got me a free loaner for the day. Well, to me the best car in your driveway is the car paid for. but Hybrid are selling well. One day...this is what I will have. Thanks Chad and the technicians at the back...The hybrid are selling....Francine.

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.