Brought my 2011 Ford Econoline E-250 for a muffler change. I spoke with John and he was like let's…read morechange out the 2" piping for 3" all the way through with magnaflow exhaust. Very knowledgeable and friendly, been doing this an extremely long time. I believe it's John and one other guy that works there so it was sometimes a call back every now and then to check in with John. He was able to get it done within half a day. Very happy with the outcome!!!

This guy is a con artist, he promised service, ripped me off $5000!!!! I see the business is being…read moresold. I'm now out $5000 and no John Mendes to be found, remember his name!

Honest Honest Honest. Had every chance to take advantage of my 80+ year old parents treated them…read morewell with great service. We have been very happy over the years trusting our vehicles to TK. ' '

Very knowledgeable and prices are very reasonable. TK if you talk to him is very down to earth and…read morea quality individual. Had no desire to gouge the customer

My husband took our only car to get the CAT fixed after getting it replaced last year. Jerry was a…read morebig help and our luck in disguise. He's reliable understanding and reliable. Thank you Jerry for making me a returning customer

Very down to earth and fair prices. They told me someone did a terrible job on my exhaust and sent…read moreme back to the other shop to have them fix instead of trying to make a buck. It feels like a family member telling you the truth and noticing things overall, but not price gouging me.

Lacey Collision's customer service and quality of repair are truly unsurpassed. From start to…read morefinish, the entire experience was seamless and professional. Their team communicated with us every step of the way, keeping us informed about the progress and making sure we always knew what to expect. What stood out most was how they advocated for us throughout the insurance claim process. They took the time to explain things clearly, worked directly with the insurance company, and made sure everything was handled properly so we didn't have to stress about the details. And the results speak for themselves .Our car came back looking better than new. The attention to detail and craftsmanship are exceptional. You can tell they take pride in their work. If you're looking for a shop that combines top-tier repairs with outstanding customer care, Lacey Collision is it. Highly recommend!

Where do I even begin. Customer service from the moment I walked in was welcoming and professional…read more Everyone was so friendly and helpful!! I mean EVERYONE!! While my car was being fixed, Seth called me periodically to give me an update. This place is phenomenal. 1000 stars. Two thumbs up. You get the idea. If every company mirrored Lacey Collision Center they would be successful. All I can say is thank you from the bottom of my heart. You guys were amazing from start to finish.

Jay has worked on every car I've owned the past 20 years. Takes the time to school my daughter on…read morecar care too.

I had a great experience with A1 Japanese Auto Repair and Jay, the owner…read more After getting a very high quote from the dealer for a water pump replacement on my Toyota Sienna, I brought the van to Jay for a second opinion. He was straightforward, took the time to explain what actually needed to be done, and quoted me a price that was literally about half of what the dealer wanted. While doing the water pump, Jay recommended replacing the thermostat since he was already in that area. He was clear that there would be no additional labor, just the cost of the part ($31), which felt honest and practical, not like an upsell. He also inspected the serpentine belt and told me it was in good shape and didn't need replacing, which further confirmed I was in the right place. Communication was clear, pricing was fair, and the work was done efficiently. Jay comes across as knowledgeable, genuine, and focused on fixing what actually needs fixing, not padding the bill. If you're looking for a trustworthy shop for Japanese vehicles and want straight answers without dealership pressure, I wouldn't hesitate to recommend A1 Japanese Auto Repair.

We took our car into a different shop and was told that just for the transmission alone it would…read morecost us over $13k. There are many shops that when a women calls they tend to treat them like they are inferior, not this place. Ken was beyond helpful and even provided us a place to call if we wanted a refurbished transmission as he knew we were looking into options to save money but yet still get the job done right. We had our transmission replaced with Mike's Automotive and even with a few hiccups, nothing that was their fault...just a few extra things that had to be replaced to get the car in running shape since it had been sitting for some time. The fact that I never felt inferior by their staff and they kept the communication open with us was truly amazing. We were looking for a good automotive place and this definitely will be the place we go to from here on. Thank you to the staff for making us feel like we were part of the family and process during the process of all of this.

Excellent customer service. All of the mechanics I saw as…read moreI waited in the shop were very friendly. I was way overdue for an oil change so that's what I had done today. Kodi was my mechanic and he was quick, friendly and professional. The cost was very similar, maybe less than what Toyota would have charged me and Mike's is only a 6 minute drive round trip from my home. I'll strongly recommend them to anyone.

I dread the car-buying experience at any dealership, and since my wife and I generally lease, I…read morehave been through the process a dozen times. Tyler at Titus-Will Hyundai stuck with me through my frustration, put together a very good deal, and went out of his way to make our day easier. We came from out of state to buy here and we would do it again.

We took our daughter In-Laws 2012 Hyundai Sonata in because it was in Limp mode. It had done it…read morepreviously 2 weeks before. After an Oil change by our local mechanic the code cleared and we that it was done. Not to long after it did it again while she was trying to get our Special Needs Grandchild to Marybridge Childrens clinic in Tacoma for an outpatient procedure. She limped it back to town. We gave her our Subaru to use. Mechanic cleared the code so we could hopefully get it to the dealer. Once we got there; we were told by a Service Writer that with code cleared they can't do anything and is charging a $150.00 to drive it around until the code popped back in. They can use the DTC to find codes that have been cleared. We told them the code P1326 was found and wrote it down for them. We are contacting the BBB and writing to Corporate. The exact thing happened with code P1326 with our daughters car a year ago. They fixed the issue...but it came back, so a new engine put in. Not saying the Sonata needs a new engine ; but there is a massive recall for this specific problem. There is no reason to drive the car, waste the gas when they can find the info with that DTC scan. We also noticed after the code was pulled the total miles on the car jumped by 5,000 miles. We know because of a recent oil change. Next one was due at 171,000 miles. Car is still at the dealer. We refused to try and drive it back 30 miles where it would just sit; it can't be trusted.

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.