Excellent customer service. All of the mechanics I saw as…read moreI waited in the shop were very friendly. I was way overdue for an oil change so that's what I had done today. Kodi was my mechanic and he was quick, friendly and professional. The cost was very similar, maybe less than what Toyota would have charged me and Mike's is only a 6 minute drive round trip from my home. I'll strongly recommend them to anyone.

I spoke to a gentleman on the phone about prices and parts, he was fantastic, he told me they would…read moredo a FULL diagnostic on my vehicle and it would cost me $175. I agreed and I had my vehicle sent in the next morning, It took them a few days to get a look at it, and they called me back up to let me know what they found. They claimed the vehicle had an issue with its Cat, and they couldn't finish the diagnostic until it was repaired. We started talking about pricing. They wanted 2x the Cats price for the cat, and double the price for labor. (the cat from the dealership would've costed $300 and $600 if you needed both) They wanted $5000 to do the job. $1200 for the parts and the rest labor. I questioned what exactly they were going to do to my car that would require over 15hours to do if they're only replacing the Cat, The guy dead a** told me they had to remove my entire engine and drain all its fluids just to replace it. (if that sounded funny to you too you have a braincell.) I declined the work, Told them I'm not comfortable paying $5k for a $1,800 job and I cant justify the engine drainage or removal for a Dry System, and that I'd be having my car removed from there lot and sent somewhere else. The guy working the Desk then told me that it would cost me $380 before it can be removed. $380? a $175 quote price (for a Full diagnostic they hadn't even completed) now jacked up to $380? asked them to explain and they said it took them over an hour to diagnose it and that's the labor fee for going over. I told them I was Quoted $175. the paperwork says $175 this was the agreed price and if there was a problem with the quote or agreed price they should have contacted me first and got my approval. I do no recommend you take your car here. They've already shown Super shady business practices and I'm So glad I went to a different mechanic who spotted the problem and Repaired it at a much more Fair Market Value.

Lloyd's did a nice job on my smokey '95 Pathfinder. It was running rough and blowing a lot of…read moresmoke, so I thought it might've been a blown head gasket and not worth the cost of the repair. They ended up replacing the valve cover gasket and radiator. A few hundred miles later and it's been running great. I thought it was done for but they gave it new life. Thanks a lot Lloyd's for keeping the Pathfinder on the road!

This is a delayed review as the work on our Volvo S60 was done in October I believe and I really…read morewanted to express how grateful I was for their excellent and meticulous service. The problem was complicated and their honesty in dealing with us and price matching made the experience worth commenting on and I am sorry for the delay. The car is great and we are grateful and highly recommend this company as they were recommended to us by our mechanic. Thank you.

Great job on taking care of my wife's Honda civic, very professional and easy to talk to!read more

If you're looking for a place that can fix your car AND provide exceptional customer service, Brons…read moreis the place!! They'll have your vehicle running smoother than your last relationship, and somehow convince you that you actually like hearing about A/C condensers and refrigerant fluid. 10/10 would let them tell me when my next oil change is again. Bonus points because walking into this shop feels less like an errand and more like visiting family--if your family also hands you a bill on the way out.

Jan 2026 ownership has changed. Ted retired at the end of 2025. Eric seems like a promising…read morebusiness man-- he is not a mechanic. I had two interactions with him and overall I'm neutral. Interested to see how others experience the new structure.

In my 35 years of patronizing Ben's auto words that readily come to mind are honesty, transparency,…read moreand dependability. Ownership changed at the end of 2025. I was skeptical about the new ownership's commitment to the Ben's standard of customer service and satisfaction. In February 2026 and again April 2026, I took my car into Ben's-which has never been worked on by anyone but techs from this shop-and was overwhelmingly impressed by the new owner/management Eric. He not only displayed his commitment to previously stated virtues that many have come to associate with Ben's auto repair's reputation; he is far above reproach in caring about his customers. Although I am saddened by the loss of Ted (retirement), I am overjoyed that he left the legacy in the hands of someone (Eric) well deserving and trustworthy. I will continue to get my vehicles serviced by this shop/team and encourage everyone that is in ear shot to do the same. Trust is most important to me in this line of service; and I continue to hold the highest regard for Ben's Automotive's management/team. B&Y Green

Don't go there. Left a bleeding screw loose. Brake failure. Installed a master cylinder with…read moredefective caps, leaked fluid. Failed to refill master cylinder after brake bleed, 2nd brake failure. They wanted me to drive it back to their shop with no brakes so they could work on it. Will not leave their shop to look at the vehicle to assess problem. Fortunately, only minor damage to vehicle after two brake failures. Things could have been a lot worse. The father seems to do good work. The son needs supervision. No regard for customer inconvenience or safety. Office hours make it very hard to leave or pick your vehicle. Customers are fenced in or out when business is closed. They are open 9am-4pm, Monday - Friday. You will be asking for trouble and inconvenience if you use Super Bee.

As you are aware, my father, Ed Johnston, recently made a complaint about your company. I am Ed's…read moredaughter. I, too, feel the need to make a formal complaint. After my father's truck left your facility where you allegedly repaired the front breaks and master cylinder, I happened to be the driver of the truck only a few days later. I was driving the truck on Marvin Road to my place of employment and the breaks failed. This caused me to skid through a round-about, brushing the mirror on a yield sign, which also knocked the front driver's hub cap off. Luckily, I came to a stop only a few feet from hitting the concrete within the center of the round-about. This accident could have been much, much worse. Again, please recall that the truck had just left your shop a few short days before this. My father had paid 1200 dollars for this "repair." This was a very scary and alarming experience for me. I know that accidents do happen and so do mistakes. However, your repair shop simply did a poor job which ended in a potentially disastrous outcome. My initial issue was not that a poor job was done by your company. It was the response that my father and I received afterward. My father's complaint details the very truthful events which ensued in the aftermath. As a result of this accident and then our inability to resolve the matter with you, the truck stayed parked in my driveway for a very long period of time. I don't think you have an adequate grasp on the impact your poor work quality had on our lives. I kindly request that instead of lashing back at me as though I have done something wrong by writing this, you take a few moments to reflect on your role in this and what you can do as a company to simply not allow this to happen again. Do better. Be better. Your work was a complete failure and it is you who should have taken the initiative to make it right. And you did not. This is a reflection of poor character and poor work ethic. Lastly, your reply to my father had multiple inaccuracies in it. I'm not from Bellingham. The truck has never been in Bellingham. I'm practically your neighbor, right here in Olympia. Which should have made your ability to do right thing much, much easier.

A good friend referred this place to us when she heard that we had transmission issues. After…read morewaiting for about a week and a half for an appointment. We got the vehicle there they called us with an update the next day to tell us great news that the vehicle was just low on oil. It's wonderful to have an honest mechanic and I will be reaching out to this shop again, because they could have easily charged us for parts and services not needed. We were pleasantly surprised as a first time customer that they were so honest and respectful.

I WOULD NEVER recommend ABC... I've had my truck in there now 4 times.. twice to be rebuilt and…read morenow my tork converter has metal fragments inside and broke my tork converter housing... I've spoken to everyone that works there and they wont honor their craftsmanship!!!!!!!! LAWSUIT COMING SOON!!!!!!!!!

Amazing service and communication. Thank you very much for squeezing me into your schedule. One of…read morethe best in terms of quality of work and customer service.

Charles did an excellent job and was a little less expensive than the competitors. I had a custom…read moreexhaust put on an older import...I was looking for the right sound and he nailed it. I would recommend them to anyone.

My ML320 Mercedes is looking for local service after spending all its life in Bellevue. Been…read morecomparing a bit, tried a couple places. Gary's and Tye are well organized, responsive, and get to the problem. Had an A/C problem, not on regular maintenance checks oddly enough. Also discussed best plan for future preventative maintenance. Very pleased with results.

The chief mechanic is Ty , who is an expert in all vehicles . Over 20 years of servicing my truck…read moreand autos, each repair never fails. You can trust this shop

I want to update my 1 star review of Frank and South Bay Automotive. To recap: Took my car in for…read morebasic maintenance which included a coolant flush. Barely got out of the parking lot and the check engine light came on. The error code pointed to my coolant system. After days of Frank trying to fix it he said he would research it and call me. That was over a year ago and no call. It cost me over $3000 to fix Frank's ineptitude. DO NOT TAKE YOUR CAR TO SOUTH BAY AUTOMOTIVE.

This shop came recommended by an acquaintance. I took my Kia van in for an oil leaking problem and…read morewas repaired that day. Quick turn around and was happy with the way I was treated by the staff that works there. Frank even came to pick me up which was a nice gesture. very satisfied, Clint Windus

They fixed a massive electrical failure in our '17 BMW. Price and speed of repair seemed reasonable…read moreand the results were perfect. They said the previous shop that was aware of the issue (that I chose to ignore) should've told me the issue could grow worse with neglect. I thought, "oh well, we can live without the stereo and back-up camera for a while." Wish I had gone to Pete Lea's first.

I had a PPI done, and I requested a call back to have a clutch replaced after authorization was…read morereceived from Carvana subsidiary Silver Rock who handles claims. I called back initially the following day. The front desk associate claimed she hadn't requested it yet due to being busy. I expressed that I was on a time crunch since Carvana has a 7 day return policy and I needed to lock in a repair day before that 7th day. I never received any follow up. I think that Pete Lea's Automotive Medical Center could do a better job communicating to a new customer, especially with the rates they are charging. $213.00 for a PPI that is a dealership rate without the dealership experience.