I was looking for a smaller company to diagnose my central air issue. My experience with larger…read moreoperations is they charge way more to pay for all that overhead with their fleet of fancy trucks. I also liked the fact Anthony didn't have any of those scam maintenance contracts that the bigger guys try to intimidate you into signing. If they try to pull that crap, run. My father was in the trades and working with him when I was younger gave me a good BS detector. That said, I called Anthony, left a message and he got back to me within 15 minutes. Super honest nice guy. I explained my issue and he explained that he can fix central air units but doesn't replace them, which I initially thought was disappointing, but it turns out to be the best way. Think about it. With older units most other companies are going to tell you to replace the entire thing. They don't want to replace some part because there's no big payday in it for them. I liken it to a dentist. They don't try to save your tooth anymore because they can make much more money putting in an implant. After a time misunderstanding on my part, we arranged a time and Anthony showed up ,on time. He diagnosed the problem and replaced the part at very little cost. All guaranteed. I'm just happy if it gets me through the summer. You have to call Anthony first, before anybody else. The guy can do anything. Now if anybody asks me for a recommendation, I can say "I gotta guy"

I've only had great experiences with Anthony. Professional, personable, experienced, and honest…read more Would highly recommend.

Matt diagnosed the problem and set it right. His careful approach was very professional. I'm not…read moresure if the price was high or low. I have a contract with 1st Choice so I feel confident that things will be settled easily.

Worst experience I have ever had. Not only did the technician MISDIAGNOSE my furnace issue. He also…read morehad us pay an extra $1,000 for unecessary parts. When calling about this issue which arose again 2 days later, we spoke directly to the technician who completed this "repair" 2 days prior and he pretended to be someone else, not to take accountability. He even proceeded to lie about the verbal guarantee he made about this issue not happening again after the "repair". This company does NOT stand by their work and will charge you an arm and a leg for the same issue to arise 2 days later. Run for the hills. The high reviews for this company have to be paid for, because this is the worst company I have ever come across. Or perhaps the worst technician, his license and knowledge on HVAC systems and their components should be investigated. Just awful. Supervisor also MIA.

HVAC professional. Always sourcing reliable local refrigerant.Professional service and…read moreknowledgeable technicians. Good experience overall.

Had a brand new AC unit installed. Nothing but issues. System had so many issues and they want no…read morepart of sending someone to take a look! I know you can have everything perfect! But spending 10k and having mult issues on a 2 yea unit! Issues started like 6 months into having. I mean its not like i had them install a sprinkler!! As i am sure would F that up!! If they bothered to come take a look at there work!!!! RUN IF You can or take classes how fix this stuff cause Will NEVER come

After getting an estimate from another company, I decided to shop around for a 2nd opinion/quote…read more I called Master Touch Home Service and spoke to Hovannes, the CEO. He came over the same day and took time to listen to the issues that I was having with my air-conditioning system. He looked over my system and presented me with a good/fair price, which I was even able to negotiate down a little. I found Hovannes and his crew to ne professional, patient, and thorough. I ended up getting a new air conditioning system and furnace. I'm extremely pleased with their workmanship and would highly recommend them!

Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Living in a 100 year old home is challenging, especially when there have been additions to the…read morehouse and subsequent additions to the ductwork which hung about 4-5' off the ground in many areas. Suffice it to say that the multiple head traumas I endured have been a routine part of trying to move about my basement which is barely 6' high. Recently the HVAC has been getting problematic and we were advised to consider replacing the 17 year old unit. Paul gave me multiple estimates and options. During one of his site visits, we discussed re-routing the ductwork. I was overjoyed at the prospect of moving in my basement without doing the limbo. Paul gave me a fair estimate for the furnace and the ductwork, and we scheduled the installation. The crew was very polite, punctual and neat. The work was done so professionally and the thought put into the re-routing was exceptional. I really appreciated the consideration that Kevin, Wayne and the other installer made while doing the work. All in all, I have used ITAK for about 20 years and have always been a fan of their work; now I am grateful in more ways than one. Thanks to Paul and the crew for saving me from further head trauma and backaches!! Karl

Nightmare! the reason we went through this company, is because father was using them for years! now…read morethat I moved into the house, they have came out here 2 times assuring us. AGAIN, the AC turned off so we called another place. TURNS OUT .. we found out that the system was set up 100% DANGEROUSLY!!! it is missing a float switch which they knowingly kept servicing it with out letting us know it was missing!! ITak verified they never added a the switch - SO WHY TELL US ITS PERFECT WHEN IT WAS DANGEROUS WITHOUT IT! they have been servicing this house for over decades and they never had new system set up!! thank goodness for the new company who figured this out. DO NOT TRUST THEM!!!

Excellent service, quality work and very professional they had me up and running when my hot water…read moreheater failed in less than 24 hours!! Roland was great!!

Needed a repair of an old boiler whose pilot light was out - and they refused to attempt fix or…read morere-light it. Tried to upsell me on a new system after the technician barely spent 10 minutes looking at it Found an alternative HVAC who was happy to do a quick fix - to keep it going until we replaced the system in the spring. They want to sell you new products - not really interested in repair

We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

I was completely satisfied with the service Andrei provided. He was very professional, honest and…read moreforthright. He was able to diagnose and fix the issues we had with our ac units when the company who installed them would not. I highly recommend his services.

Tom from Casper Friendly Services evaluated an A/C issue at my home on less than one-day notice. I…read morewas very appreciative of the quick turn around time. Tom was highly professional and delivered the bad news (new A/C unit needed) in a manner that was understandable and articulate. The owner Matt replaced the unit the following day in a skilled and thorough manner. His communications were excellent and is was clear that he really cared about both the project and my concerns. Based upon my personal experience, I would highly recommend Casper Friendly Services for your HVAC needs. Top-notch from start to finish.

Disappointed. Showed up the next day evaluate my system and found the pro lem. Had to call twice in…read morea two wk period before he returned my call. Replaced the motor but bent the fan blade. Called to have him come out and look and listen to the noise. 7 days later nothing. Now I have to call another company to fix his mistake *

From my initial contact with the office to the estimate and completion of the project I was very…read morepleased. The office responded immediately and I had the estimate the following day. The work was completed the next day. Jose and Tyler, the installers did a great job. They worked quickly and neatly. All in I'm very happy with their prices as well as their quality of work. Highly recommended.

I spent years working for my father in law, a sole proprietor plumber. He's retired and I'm not…read moreavailable to clear a clogged kitchen drain for my 90s year old parents in TR. So I use Yelp a lot (like 500+ reviews a lot) but always for restaurants. I tried finding a plumber as I wanted reliable, local and small business with great reviews and many star ratings. I also wanted honest and trustworthy as I was asking someone to go into my elderly parents house to do a home repair that I would normally complete for them. Guilt! The Yelp search distribution was a great service and Proficient responded quickly and gained my confidence with our phone call. My parents and their caregiver were comfortable with the employee and the cost was reasonable and met my expectations. Proficient Plumbing is now in my phone contacts for any future needs.