I used Yelp (yes, I'm a millennial and we still do our research the correct the way) and I was like okay, lets get some quotes. I had scheduled all my quotes within a 3 day period. I collected 5 different quotes from all the small business owned HVAC business because supporting small businesses is better than sending money up to corporate which then doesn't go back into our communities. Hovs was the first guy to show up in the morning. He was so extremely detailed in explaining what was what and why things need to happen. I had done some basic LLM/AI research and watched a few YouTube videos so I could at least be slightly knowledgeable - but Hovs went above and beyond in his ability to simplify things for me. I'm not HVAC expert. Funny enough, as Hovs was finishing up with his initial consultation, his competition was at my door ready to earn my business. Hovs was super professional during this awkward situation and even let the 2nd HVAC guy know that he'd be a few more minutes and let the other guy know that he was done and that the other guy can go try his best. FAST FORWARD a few days: I've collected all of the quotes and NONE of them are exactly the same, they all differ: from brands, to generations of A/C units quoted, to even differences on the crane that was necessary for this install, and all the prices ranged from 9,000-13,000 all-in for new A/C and furnace. I was feeling slightly overwhelmed since it wasn't all apples-to-apples in terms of comparison. I had the bright idea to upload all the quotes (after some file conversions) to OpenAI's ChatGPT and I asked for fairly detailed analysis and explanation of which HVAC provider I should go with. Then I asked DeepSeek, then again to Gemini - ALL 3 put Hovs and Master Touch Home Services LLC as a cut above. Then I started really going in deep by asking a ton more quality questions and eventually all 3 Artificial Intelligences narrowed it down to Hovs. At this point, I have never made any real tangible choices using AI because it does hallucinate and with low 5-figures on the line, and knowing that my last unit lasted for close to 30 years respectably, I didn't want to mess this up. Low and behold, after some quick back and forth with Hovs (he does an excellent job with follow-up btw) we managed to get everything set up for about 2 weeks out. Hovs managed all of my HOA and County paperwork and permits. When the day of the install came, there were 3-4 guys who worked together and we're effective and efficient. They were all very kind and I had some frozen water bottles for them. They installed everything and cleaned up all the tiny debris. Hovs showed up to supervise and also help out with the crane. He showed me how the new smart thermostat worked and what I should expect from the county. Flash forward a few weeks, I went to my county to pick up my inspection paperwork. It wasn't ready. No big deal. Flash forward a few more weeks, it was ready and I called to schedule the inspections. Flash forward a few more days. I FAILED PLUMBING - totally my fault. It had slipped my mind that I didn't let my HOA know that I needed access to the rooftop units. As my Plumbing Inspector was leaving, I walked to HOA and got it handled so I did pass Electrical Inspection. If I could of gotten it done just 15 minutes faster my review would of been a little shorter lol Rememeber when I said Hovs was great at follow up earlier? Hovs called and texted me about it. I joked and let him know the situation and took responsibility of the situation because that was my fault. I rescheduled with my country for a Monday inspection (yesterday) and the same inspector came and within 3-5 minutes he was gone and Hov's work had passed - which for record I knew it was going to. Hov's was great! read more

We got in touch with Master Touch home services through referral from Yelp. The Contractor returned my phone call within 15 minutes and made an appointment for the next day. He showed up on time, and was well prepared. He diagnosed the problem with my furnace and air conditioning system, sat down and walked me through the Estimate step-by-step. Was very thorough, professional, polite, and very knowledgeable. Since I was without heat, he scheduled the new furnace and AC installation the very next day. His workers showed up on time and worked for the next 10 hours to ensure that the installation was complete the same day. Master Touch went above and beyond what was required in the contract, and, in many case, added upgrades without any additional charge. Even after the installation, the owner sat down with me and spent quite a bit of time showing me how the new programmable thermostat worked. He called to follow up the next day to ensure that everything was working properly. I would highly recommend this contractor for all HVAC work in the future. read more

I found Master Touch Home Service via Yelp, as they came highly reviewed and I am so glad I reached out to Hov and his team. Amongst the several companies I contacted for a furnace and AC condenser replacement quote, Master Touch offered the best experience by far and instantly won my business. Hov went above and beyond in explaining how my system works (which I really appreciated) and was honest with his recommendations - I never felt like he was trying to upsell me, and he was clear about that too. He ended up installing a furnace and AC condenser unit with full permits and inspections, and even recommended units to keep me compliant with my local HOA. MTHS offered competitive pricing and was able to get the job done within 2 days of Hov's initial estimate, including financing options which Hov diligently walked me through. His install crew was punctual and professional, and they took great care to lay down tarps and keep my home clean and protected. I would highly recommend Hov and his company. read more

My Central AC was not working at the end of last season. I called Master Touch and spoke with the owner, He came out 2 days later and went over my old system and we discussed options. Since the system was 14 years old and not the top of the line, I decided to have Master Touch install a new air controller and outside unit. The unit arrived 2 days later and shortly after that 2 workers arrived. They were polite, meticulous and worked non stop until the job was done. The owner "Hov" came by at completion and went over operation, warranty and even installed the new AP on my phone. It has been cold ever since installation so we havent had the full use of the system other than a trial run but at this point I cannot say enough good things about our experience with Master Touch. We have been here over 45 years and have dealt with many contractors. Master Touch gets the highest rating, I highly recommend the company. read more

Several weeks ago my central air went down. It was a simple fix with the fan motor needing to be replaced, which I did myself. However, since the system is out-dated, I decided to get estimates for a new HVAC system. I had four contractors come in and I received a range of prices. I decided to use Master Touch whose estimate was in the middle. Hovhannes M. gave me the estimate and was my contact. Using Master Touch was an excellent choice. Three men came in and replaced the furnace and compressor/condenser in one day. Clean, efficient, and personable. Hovhannes was excellent in explaining what I was getting and why. He handled all paperwork with the town and even submitted the paperwork for the warranties on the products. There were no surprises and no hidden costs. I believe that I received a very efficient system at a very reasonable cost and with no headaches. I highly recommend Master Touch. read more

I recently had Master Touch Home Services replace and upgrade my entire HVAC system, and I couldn't be happier with the experience. From start to finish, the team was professional, courteous, and incredibly knowledgeable. The technicians were respectful of my home, took the time to explain everything, and completed the work with great attention to detail. What impressed me most was that they went above and beyond what was expected, even taking care of extra work to make sure everything was done right. Their commitment to quality and customer satisfaction truly shows. The entire process was smooth, and the finished job exceeded my expectations. I highly recommend Master Touch Home Services to anyone looking for honest, reliable, and top-quality HVAC work. Thank You Hovhannes and team! read more

We knew we needed to replace our old air conditioning system, and with this being a big investment, it was very important for us to find someone we could really trust. From the start, the owner was very personable, paid attention to our needs and concerns, and stayed connected with us at all the right touchpoints. We never had to wonder when, what, where, or how. We felt comfortable with choosing him and his team to do the work, and they exceeded our expectations. The team was professional, clear in their communication, and everything is working as it should. Their transparency and attention to detail throughout the process gave us COMPLETE confidence that we made the right decision. I wouldn't hesitate to recommend them to anyone looking for reliable, high-quality service! read more

The owner, Hovhannes Mirimanyan, is the most insightful and honest HVAC service provider I have found in years! I first had Hov figure out a room at my Mother-in-Law's house that was discounted from the HVAC system. The estimate was for $500 in repairs. Hov found it to be a lesser problem, charged $300. Now I have him looking a more complex problems at my house and at my neighbors. Hov provides lots of information, options at the least cost. Just a wonderful person to work with on HVAC and electrical. read more

Absolutely top-notch business. From scheduling to the end of project I have nothing but good words to describe my experience with Master Touch Home Service. From initial call the line of communication was constant and easy. Upon arrival the job was explained and done professionally and in a reasonable amount of time. The price almost made me feel like I wasn't paying enough for the service I received. I will definitely be using them from now on. Highly recommend!!! read more

When we called for estimate we accepted a salesman instead the owner came out, he spent 3 1\2 hrs with us going over everything with us. The price for a new Air Conditioner and a new furnace were so good that decide to also get new water heater. Very professional, polite. The team that came out to install our new system were great. Ii cannot say enough about this Company, Amazing 10+ stars! read more

Master Touch installed a new HVAC unit for us a couple months ago. Once you are their customer, they continue to treat you like a customer. We had an issue with the condensation drainage pipe and Hov, the owner of the company, came out at 9 o'clock at night and fix the issue. Phenomenal customer service!! They take a lot of pride in their work. read more

We were new to home ownership, but Master Touch Home Service helped us with the process and the permits, both town and HOA. The work was done quickly and efficiently. They went out of their way to support us when as the project progressed and followed up, promptly, neck on post project concerns. I highly recommend this company read more

Met with Hovannes and he checked out my unit and showed me the entire process and what he and I determined was the best course of action to take. He answered all my questions and made sure I was part of the process. Would definitely recommend him and his company to anyone with an air conditioning / heater unit issue. read more

Outstanding service, fast and reasonable pricing. Managed to get my outdated, lousy furnace system humming. Arrived quickly and stayed with a difficult diagnostic challenge...found the problem and fixed it fast. I'll never use another HVAC company. Mark M. read more

Great guys. Used their services for electrical installation during renovation. Experienced and professional, great communication and pricing. Would recommend read more