The company I work for has spent 10's of thousands or more on basic supplies and stihl equipment,…read moreand plenty of stihl repairs. Last year, we dropped off a 14" demo saw for a stripped armature bolt to be repaired. After 4 months of phone calls, the saw was still not repaired. At the beginning of this year, one of our project managers went to see what was going on, and they handed him a box of parts and said it wasn't repairable. (The saw was fully functional when it was dropped off for a stripped bolt) I spoke with the manager at the time, Mike and explained the situation to him. He was going to see what happened to try to make things right. Fast forward to yesterday 5-12-26, I am back in town from a long project and checked in on the saw situation. Was told Millers was sold and Mike was no longer there, new Owner Ray came and spoke with me i explained everything and he said he would look into it, took my name and number. The stihl guy from the back told me it wasn't my saw that it was registered to some woman, and walked away never to return. Ray called me about an hour later, telling me my saw was not running when dropped off (so I'm lying) and that it isn't even my saw (am I a thief?) and they would not be repairing it or doing anything to make it right for me. If I could leave zero stars, I would. I have been a patron of this store for 15+ years with no issue, but the last 6+ months have been a disaster.

Greatest Hardware store ever! Great customer service, helpful employees in every isle they are…read morethere to assist you. Employees don't come and go some have been there since Miller Supply Opened

Great little family run hardware store that takes you back to the good ol days. They usually have…read moresome sort of hard to find unusual thing a ma bob that you might need. Staff is friendly and helpful. Sure beats trying to drive in mall traffic. A lovely, refreshing alternative to the chains.

I live on the same block so I shop here all the time. Great store! You have to see it to believe…read moreit. You wouldn't think they could fit that much merchandise into such a small place but they have just about anything you need as far as tools and hardware. The staff is helpful and friendly, and very professional. Do yourself a favor and stop in sometime.

i used to love this store, but was not only sold a defective item, which they would not honor a…read morerefund for, and managed to blame ME for the item being broken! the manager/owner/whoever he is has been VERY unprofessional about the situation and i will tell everyone who listens not to go there anymore. this is not the first time i have been sold defective items from them. i've had to purchase a second old knob for my inside door because the first set was missing a switch inside to make it lock. keys are seldom cut right, even for locks they sell in store. never have i been so offended by a worker in a store in my entire life. absolutely unacceptable behavior for a man his age. grow up. i always try to shop small, but in this case, i'll travel the extra miles to go to a chain store because apparently this one likes to play dirty.

Love this hardware store. Great service. If they don't have it they'll order it for you. Prices are…read morereasonable.

This hardware store is a local gem. We've found everything we need there and the best part are the…read moreemployees. Whenever we walk in, there's someone to help us. For example, we were searching for a specific type of light bulb. They not only directed us to the right aisle but they helped us look for the specific item that we needed. Our go-to place for household items

Installed damaged range hood 06.16. Had to call Customer Service twice for any promise of action…read more Spoke with CS on 06.23; told me store had not yet reordered replacement hood; promised to update me by end of business day on 06.25. On 06.25, I received an email informing me that installation was complete; this sounded like Lowes was washing their hands of situation. So, on 06.26, I bought the hood elsewhere. On 06.30, I received a call from Lowes CS informing me that they reordered the hood. I told them I would be returning hood. CS informed me that I was still responsible for paying $150 installation fee. I advised CS that I will never buy anything from Lowes again; she was fine with that. As soon as I have returned the hood, I am cutting up my card right there at the cash register and canceling my account.

Service - almost non existent except for a few employees who, come to find out, agree with me,…read moreusually retirees with deep experience in the trades or related. I usually don't mind since I know where everything is most than employees who either say, "I'm new", I'm just stocking stuff, or, thank God consult to their handy online store map. Something I usually do once I can't find someone. (The app should map and show employees in real time on that store map). I often ask customers who are clearly either frustrated or pissed where they can find stuff. I've over heard employees telling those who are not sure what to do or what product to use absolute rubbish, then step in after the employee is gone and ask if they want accurate information. Selection - this store is closest to me, but far more poorly stocked than adjacent Lowes stores. Has less variety and some product are not stocked. When I come home with nothing or go to the local Ace store to get what I want, my wife asks me why I torture myself. Layers of dust on products sitting on shelves too long do not bother me since paying another employee to do the dusting only takes way from more critical functions. Value? Close to the penny vs Home Depot if they actually carry the product. Lack of value exists when I have to go elsewhere. I go to this Lowes which is the closest one when I absolutely know that they will carry what I want. Their mulch prices on seasonal sales are great.

This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

Honest and knowledgeable staff...very helpful and friendly every visit. Highly recommend!read more

Wonderful selection ...of so many things…read more Spacious and tidy. Such friendly and welcoming staff! We picked up some preen for my niece.