Beautiful assisted living for your loved ones , the outdoors garden are beautifully kept and they…read moreeven have a pool . Parking can be a little tricky , but aside from that the staff is extremely friendly and helpful .

Top-notch facility in every regard. Caring staff and amazingly warm, welcoming and interesting…read moreresidents who were accomplished in their fields before they retired.

I can't say enough nice things about the staff. The application process was a quick turnaround, and…read morethe move-in process went smoothly. The attention and care that my Mother is receiving is top-notch from Management to the staff members. The daily attention and interaction from all staff members eases our decision to place her there.

I was touring the community as a professional in the industry and had an amazing experience. Not…read moreonly was Trevor and Amanda so respectful and polite, they gave a wealth of knowledge about what Arbor Terrace has to offer. When walking through the community you can see how much pride the staff takes in being apart of the Arbor community. It was a breath of fresh air to know that these residents and families are so lucky to have a place like Arbor. I would definitely recommend this community to a loved one.

Love everyone there. They were so great to my mom. Wonderful caring staff, especially in the memory…read morecare unit.

Terrible place. Management is horrible. My loved one unfortunately spent six years at this…read morefacility. Health aids are wonderful but under paid. Food is not good. Once they take all of your money they will tell you they have no more beds available. Management are very unprofessional and extremely rude. Especially woman in charge. Plenty of nice facilities around. Will go in at one amount and will double in no time. Also over medicate residents. Very dirty, bugs everywhere.

While the nursing staff was outstanding, I was disappointed greatly with the social worker. I was…read moretold I would come in for a class to learn how to use equipment. This class never happened, regardless of the fact that I was at the facility at least 4 times a week and they had all my contact information. They sent my family member home with equipment that, I was under the impression, she could use. Every piece of equipment was useless. Bridgeway added much more stress to my life....on top of what was already there, being the primary caretaker with ZERO experience.

Came in for quick visit to see my mom at Bridgeway love how this facility makes it a safe clean…read moreenvironment providing great care for her. I know there's always going to be some issues with any type of senior care but for our situation they have an incredible attentive staff, meals that provide correct nutrition and a management team that listens and provides timely feedback and recommendations for the best possible care. Mom will be 96 and she's happy so that makes her sons feel awesome!

Memory care unit is run very poorly. We were told that our fee only covers room and board. If our…read moreloved one needed a shower or to change clothes- they would not help and would not prompt him. He is able to do this on his own but needs prompting. We were told that when we came to visit, we should assist him with a shower. They asked us what to do about his desire to wander which a lot of dementia patients do. They are not memory care specialists and the head nurse is terrible.

Great community, excellent quality of care and the staff is so dedicated. The place feels like a…read moreboutique hotel- small warm, welcoming feeling

My father had a fairly brief stay in nursing home at Crane's Mill from July of 2024 through…read moreOctober of 2024. I waited to write this review so I would be able to reflect more clearly on the experience. Mostly, my father's and my family's time there was not very positive. I am leaving the two stars for those staff members that did treat my father with kindness, compassion and understanding. We decided to put my father on hospice so we could access more daily care and less medical testing ect. However, what we observed is less concern, less care and less compassion. My father's care was not easy as he had little mobility and dementia/delirium the last few weeks was significant. Hospice did provide pharmacological intervention but did not provide much support or communication with the family. Fortunately, my family was able to spend every day with him and provide him with the support required to make him as comfortable as possible. The most disturbing was that my father was placed at the end of the hall and after this daily visit once per shift by the nurse, there was no check- ins by the aides other than the alert bell that he could ring. The thing is when we rang, it was longer then 10 to 15 minutes before anyone would show up and at times it could be 30 to 40 minutes. No aide was stationed outside in the hall, so I spent much of my time searching for help. There were four occasions, I found them on their cell phones in empty rooms. Rarely, did not see supervisors on the floor making periodic checks on both him and staff. Basically, any assistance received other than the bare minimum, was mostly reactive not proactive. I would like to thank the nurse that did sit with him a few times during the end as his anxiety was severe and also the staff members that alerted me when his needs not being met. In the end, an aide assigned to my dad daily was treating me harshly, that I hired a private aide to stay with my father so that I could take a break from what appeared to be passive aggressive cruelty. This aide refused my father his last cup of coffee on his last day telling him the kitchen was closed, as my brother showed up and retrieved a cup in that kitchen. Previously, I did ask supervisor to speak to her but was told, that it was happening. I often wonder how she treated him while I was not present as he was somewhat helpless. Unfortunately, taking care of both my parents, I witnessed other facilities, and it is my opinion as a society, we must do better with the elderly. Working with the elderly and health care is a very difficult job. Owners and administrators must do better providing a caring emotionally and monetary rewarding environment for their staff. The response to these reviews asks the writer to call and discuss. Again, reactive, so I will offer my further input only if it is a proactive response.

Crane's Mill is a wonderful place to be! I have been working for the company for over a year now…read moreand have had nothing but delight in my life since I started working here. The residents here are so polite and kindhearted. I enjoy seeing their beautiful smiling faces each day. Every time a new resident moves into Crane's Mill, I hear nothing but great things from them about how welcomed they feel.