Dr. Orvin and Sam are two of the most amazing and compassionate people I have ever met; I truly…read moredon't know how they do what they do. They gave us an additional four months with our big guy, Bane, keeping him comfortable and enhancing his quality of life right up to the very end. When it was his time, they were incredibly patient and kind, and it was such a relief for us and for Bane for him to be able to cross over the rainbow bridge in the comfort of our home. I will never be able to thank them enough for everything they did for our family during this very difficult time.

Recently, we had to euthanize our beloved 14.5 yr old chocolate lab, Bo. Dr. Orvin arrived at our…read morehome and went to sit by Bo who was in his bed resting. She was very sweet and had a calm demeanor, which was so helpful for Bo, as well as my husband and I. She explained the process and answered any questions or concerns that we had. Our sweet boy crossed Rainbow Bridge, without pain or anxiety. He was so peaceful. It was a very sad time for us, but we were very thankful to Dr. Orvin for keeping the atmosphere tranquil.

The most compassionate and caring team I would ever have wished for to help my Willow have a…read morepeaceful end of life event. I have never seen such grace and consideration and so thankful they were there for my family. Knowing they were there for her through the entire process to bring her home to me was priceless. I could not have asked for anything more for my baby Willow.

This is the ONLY way to say goodbye to your beloved pet. Letting Trixie go was so peaceful and calm…read morein our own home. They cared for Trixie in life and death, and I will be forever grateful.

If I could give 10 stars, I would. This is the service that no one wants, but also no one knows…read morethey need. Last week, we got a terminal diagnosis on my 16 year, 8 month old best friend. I knew immediately that he deserved to pass in his home, on his bed surrounded by the people he loves the most. This afternoon, Lap of Love Veterinary Hospice came to the house and Dr. Will helped us through the process. Eli transitioned to the next stage at 2:30pm in the most peaceful of ways, surrounded by an enormous amount of love, lots of kisses and in my arms with my husband petting him the whole time. I can't say enough about the entire process. The phone staff is incredible, caring, comforting and patient. The follow up emails are just the right amount of info when you're overwhelmed. They also have anticipatory and post-loss group support and I've joined 2 and plan to join 1 per week until I can cope on my own. It's a free service that is immensely helpful as you battle with when and why. I don't understand how these hospice vets can do their jobs, but they are angels on earth and I give Dr. Will so.many.hugs and accolades. He was informative, NEVER time pressured me and handled everything with such compassion and dignity. My biggest concern was that I was doing it too soon and o was pleased that he literally addressed every concern and evaluated my pup's issues before giving any advice. He never pressured me, but talked me through everything. In the end, it was my call and I was given all the time I needed. My ONLY complaint is that I wish I could take my other animals to Dr. Will on a regular basis. He is my kind of doctor. Hard decision. Terrible need, but I can't recommend enough.

From the owner: At Lap of Love, we believe that all pets and their families deserve the most compassionate and…read moresupportive end of life experience possible. Our veterinarians join you in your home to provide an intimate and comprehensive experience. Our euthanasia service provides privacy, compassion & peace when it is time to say goodbye to your well-loved pet. Lap of Love's consultations and hospice care provides comfort and care to maintain a better quality of life for your furry friend.

Oh what kind compassionate Professional These folks were…read morewith my Tiffany of 17 years.. *****Five Stars.

From the owner: Thank you for considering Palmetto Pet Aquamation, LLC for your client's aftercare needs. We are a…read moresister company to Lowcountry Pet Hospice & Home Euthanasia Inc, who has been serving your clients and the Tri-county area for the last seven years with in-home end of life care. We are excited to extend this greener, more ecologically friendly alternative to traditional fire-based cremation to local clinics.

Run ---away . This place will bleed you dry. The reception people are nice but that's it. I brought…read moremy 3 new puppies to see the vet . The vet would t recognize their puppy shots they already had. She insisted they needed to be redone. once all the puppy schedule was Redone. I told them which of the other dog vaccines I DIDNT want them to have. The vet ignored me and gave them to the puppies anyway. I was t informed they were given. until leaving and they gave me the bill. I continued taking the puppies for their check up. Once they were old enough. I wanted to have their rabies shots done. The vet kept saying next visit. This went on for multiple visits. I ended up having to take all 3 of them to tractor supply pet clinic to get their required rabies shots. Later I called and wanted to make an appointment to have them spayed & neutered. I was told they can't come in to the hospital to be spayed and neutered until they get about 5 or 6 other vaccines from them. The only required vaccine is a rabies shot. So I asked the person on the phone if I could continue bringing them for their regular checkups. The woman on the phone said " yes, definately " so I said I can bring them to your clinic, but you won't spay or neuter them until I give in, and give them a slew of vaccines they don't need. She actual said " yes that is correct. I then told her to remove us from their registered pets. We will never return. this vet withheld their rabies shot all for another visit. Not considering what the puppies needed. Puppies need to start grooming at a young age g age to get accustomed to the noise and the procedures. I wasn't able to take my puppies even to a groomer, because this damn vet would t give them a rabies shot until she could bleed me dry. my Biggest mistake ever, was going to Santee animal hospital

Wonderful people who are very professional, friendly, and helpful!…read more I have a number of feral cats on my property and I am doing trap neuter release (TNR) to stop the cycle. The staff at Santee Animal Hospital have been very very helpful and accommodating to get me appointments for treatment. I feel the fees are very reasonable, and they do rabies shots, flea treatments, and a general wellness check. The first of what will probably be six or seven has gone through it, and she was very happy to be back home. She's the sweetest one and easiest to catch. You'll notice in the pictures that the tip of her ear has been removed. This is a sign to anyone who catches her that she's already been fixed. My next challenge is to trap and treat the rest of them. Wish me luck!

I have taken my cat here 3-4 times for a variety of health problems and every time they refuse to…read moregive him care. I'll drop him off and then wait several hours before I call. Only when I call do they tell me that they're unable to do anything with him and give me no answers. I don't doubt that they care about the animals that are brought in, but they have failed me many times. When I bring my cat to other vets they have no problems with him. They also prescribed an unnecessarily high dose of gabapentin to "calm him down" that is not recommended by any standards and upon giving it to him he has had horrible side effects that has left me even more stressed. Shame that I trusted a vets opinion.

The staff are friendly and efficient. The doctors are wonderful and explain everything very wellread more

I've made numerous trips to HAH in the last few months as we are new to the area and had a medical…read moreemergency for one of our cats and needed a vet clinic that was accepting new patients. That was a few months ago, then more recently we rescued two stray neighborhood kittens and I took them there for a checkup since that's the only place I'd been. After a wide variety of care to senior cat mystery illness to standard kittens with parasites, I'm not sure I will be going back. The bad news first: they are not great at warning you with a cost estimate before doing a service that they will charge you for. There have been a few things they've done (ear mites, eye stain) that I didn't realize would have a fee associated with it. I know it's too much to ask for a menu-type list of services and costs but I would appreciate a little more disclosure about those things prior to checking out and getting hit with a big fat bill. Additionally, I've been disappointed in their fecal sample analyses, they charge a lot for the in-house test and don't check for some things I think they should check for (no giardia?). The mail-off test is even more expensive and for parasites that don't show up in every fecal sample analyzed, that's a huge pain in the wallet. At about 50% of my visits there, the vet and tech do come in the exam room to talk to me or do a couple things to my cat, but the other 50% of the time they take my cat out of the exam room and into their back room to do things like draw blood or give vaccines or clean ear mites. I'm not sure why they do this; I have never had a vet take my pet out of my sight to do those things and I can't say I'm a fan. I want my pet in my sight the entire time, I want to be able to comfort them or at least monitor what is being done to them and how... I have no reason to suspect poor handling of animals here, they have always been very kind and gentle, but going behind closed doors is not a good look regardless. In addition to that, I've been at a couple appointments where I have questions for the vet but the vet never comes in the room, the tech is running back and forth to them with my questions. YIKES!!! I'm paying a lot to interact with a vet and have them explain things to me. If they're too busy to talk to me directly, they need to schedule less. They have also not done a great job in general of explaining why they do certain things or why they prescribed certain medication versus another that would do the same thing. I want to know the details- I have a science background and am curious and want to help make the best decision for my pet so when they give me a general google-able answer, it's frustrating. Generally speaking, their prices are competitive with other vets I've spoken to in the area but I have had some issues with medications and getting overcharged (medicine they gave me for roundworms for the two kittens costs $5 on Chewy but $22+ from them, and I wasn't given the option to get a prescription to take elsewhere). I get that they make money off of those products BUT the goal is animal care, and I'm more likely to keep up with regular vet visits if I am able to save money on things like random prescriptions or preventative meds. The good news! The staff have always been friendly and kind to me and my cats. Dr. Berry is great! He has a great table-side manner for dealing with pets and their owners. Dr. Ray is also very nice but is a little bit less personable and doesn't explain things or answer questions as well. The techs like I said are kind, but I don't always get the impression they know what they're doing. The office is clean and they're always quick about getting me into an exam room so I don't have to wait in the waiting room, which is especially nice with cats. Again, they have good availability for same day appointments and new patients which counts for a lot these days! I have been thankful to get my sick cats in when I needed to. As you see I have a lot of thoughts weighing on my decision to choose a vet, and I think the biggest reason I will switch veterinary clinics is location. I chose HAH initially because it was close to our rental home, but we have since purchased a home further away and as my life is chaotic enough with one human baby and 5 cats in the house, every minute of the day counts and a closer vet is going to be the best for me. The other negatives I listed above play a big factor too, I might not change if I really didn't have issues. But no vet is perfect and I think HAH does a great job of serving their clients in Aiken and for whom money is no object.

After 1.5 years as a client, I called to schedule a nail trim for my cat only to be told that my…read moreaccount with HAH had been closed, and the records were available to send to another practice. After I replied that there must be a mistake since I didn't request my records to be sent elsewhere, I was informed that practice management had closed my account. According to them, I made a "rude and inappropriate" comment during my last visit two months prior, so they would no longer see my sweet boy. When I asked to speak to the practice manager to find out exactly what I said and to whom, I was told she was "on personal leave". Convenient. I have absolutely no idea what I could have said. Was it misinterpreted? I will never know. My only negative comment has ever been that I didn't particularly like Dr. Ray. I didn't find her to be pleasant or personable from the first visit. I had just moved to Aiken, the office was conveniently located, and she lived in my neighborhood, so I continued to go there. The main reason I don't care for her is that about 6-7 months ago, I brought in a kitten to be checked out along with her foster mom. I used the chair near the computer to complete the paperwork and give some sitting room to the foster mom who I didn't know very well. Dr. Ray came in and before she could get through the door, she is telling me that I should not be looking at the computer because of the confidential patient records. I was shocked. I told her I was absolutely not looking at the computer only using the chair near it. The tech apparently (and irresponsibly) left the computer running after leaving the room, and I can only guess upon re-entering the room and seeing the monitor on, assumed I turned it on and told Dr. Ray as much. I never touched or even glanced at that computer. Neither the doctor nor the tech apologized for their "rude and inappropriate" and false accusation. I work in the nuclear industry, so I am very very aware of privacy and confidentiality. I was not, then or now, the least bit interested in any of their patient's records. I would have left the practice, but another doctor who I liked very much, Dr. Berry, was there, and I specifically requested him each time after that. He left earlier this year. Again, I should have left then. I find HAH's response to whatever I said to be ridiculous and extremely unprofessional. Noone called or e-mailed me to clarify my comments. Noone proactively sent the medical records and informed me of this situation. What if my cat had an emergency in those two months, and I rushed him there not knowing we weren't welcome, what would they have done? Let him die? There are other more established veterinarian offices in Aiken with experienced doctors. I would recommend going to one of those instead. I'm actually thankful to HAH for forcing my hand. I was trying to show support for them. I see fewer cars in the parking lot, and they haven't updated their website in the last 6 months so you can't even review the bios of the current (contract?) vets, and who knows about their techs...that's a revolving door from what I can tell. I have now moved my pet's care to a more robust practice with long term and experienced employees. I hope they learn from this. I know I did.

The staff is amazing and scheduling is super easy online! My dogs and cats love the staff they are…read moresuper friendly and helpful.

I have been coming here for years but they want my dog sedated all the time just yearly checkup. It…read moretakes my dog 3 days to come down off the drugs for what nothing no thank you. He does not bite has never bitten anyone.

The staff at Hollow Creek are amazing! Our long haired cat (a stray taken in) has been a patient…read morefor 2+ years. Treated for an ear infection, a wound from an animal bite, fleas and a shaving for many clumps! Got her on the path to a healthy cat.

Highly recommend Dr. Weiss and staff for a very pleasant and thorough annual exam for Addie…read more Christian the vet tech was also very good with the initial assessment and explaining everything including cost. I thought this office definitely deserves a 5 star rating. They really care about your pet!