Ignore the one-star reviews. Jodi, our sales person, made the purchase experience awesome. The…read moreorganization as a whole goes beyond for the customer. Could not recommend highly enough.

Had my Buell delivered to Matt and his team of experts. They did a full service and sourced hard to…read morefind parts for me. Matt looked after me from our first conversation and Im now a customer for life. Highly recommended.

Patronize Power Sports International in Davison, MI at your own risk. We had an unbelievably bad…read moreexperience there thanks to "Sam". This was quite possibly one of the WORST experiences we have endured over many decades of attempting to purchase powersport vehicles. "Sam" was very rude, condescending and disrespectful to say the least. So much so that my wife - one of the most easy-going persons you will ever meet - told him so and walked out of the showroom. "Sam" literally told me, "I don't really care if you buy from me or not. Buy from someone else." He said also stated, "I knew you were going to be a problem as soon as you tried to negotiate with me." Excuse me? Do you really expect potential customers to spend five figures on a recreational vehicle without even attempting to bargain? Just pay the asking price, eh? That's absurd. What is truly dumbfounding about our experience is that I began my conversation with "Sam" by telling him we were there not just to buy a cart, but to build a relationship like I had done with my local Ford/Lincoln dealership, from whom we have purchased 14 new vehicles from in the past ~20 years -- same salesman for nearly all of them, until he retired recently. We drove the 1+ hour back home, astounded at our time at PSI 42. Less than 24 hours later, we did exactly as "Sam" had suggested: We purchased an $11K rec EVolution D5 Maverick 4 Plus golf cart from another dealer. The staff and ownership at that dealership could give "Sam" a remedial lesson on how to provide a gracious and appropriate level of customer service. As long as "Sam" is there, I would avoid this place at all costs. Caveat emptor. P.S. - "Sam" didn't want my business, so we purchased a 2025 EVolution D5 Maverick elsewhere.

Customer service was really good. Repair work was completed on time, add-on accessories were…read moreinstalled in a timely manner as well. Good bang for the bucks spent.

***HORRIBLE SERVICE***…read more Resolution found! Bought a new set of rims and tires from Tusk and the problem is gone. Put the rims and tires from the 2023 on my 2019 ranger and that machine has the same problem. Don't go to this place they will not do any favors and they have horrible service!!! See below for the owners BS response Update: your reply to defend your horrible service is a bunch of BS. I have video of it doing it the day I picked it up. After all of the bad reviews for your service department, maybe your company should look in the mirror. I have not received a call from you at all. Maybe try picking up the phone and calling a dissatisfied customer... Maybe you should watch the video on your own Facebook page of the problem occurring (after power washing) https://www.facebook.com/share/p/FH66FfuSvu7hzVAx/?mibextid=WC7FNe K&W Service department has disappointed my expectations. Lack of knowledge is very apparent in the service department. It became very clear that they are just after a quick $$$ and not taking care of a customer. They pretty much deemed nothing was wrong with the machine that would be covered under warranty before they even looked at it. I went to K&W first when I bought 4 machines in the last few years and they had no stock. I purchased them where I could find stock. This was due to Covid I'm sure. I've bought parts from them and I will say their parts guys were on point!! From the experience I am currently having with their service department I can assure that I will NEVER again do business with K&W AGAIN!!! I took a brand new Polaris Ranger that I paid over $40,000 6 months ago because The front end shimmy and shakes like crazy when driving over 35 or 40 miles an hour All the way up to 60 mph. I have a video of it doing it tonight after I picked it up, but I cannot upload video to the review. All I did was drive it down the road like their service department claimed they did. As soon as I got there their service writer up guy Shawn immediately tried blaming On mud being packed in the tires, there's no "mud packed" on the machine. The attached pictures are from what was on the machine from the last ride. It was sand from a trail when it was raining. I Explained to him that it has done it since the first We drove it a mile and a half on the road up north to the trails. Shawn, then tried blaming it on the tires being uneven because I drove it on pavement. The machine only has about 400 miles on it from three long rides we did. I originally was going to have all of my maintenance done for the engine, Transmission, differentials, etc. I told him to hold off until I can see the Diagnosis of the main issue I went in for. This decision stemmed from Shawn persistently going over the diagnostic fee and charges instead of listening to what the machine issues were. One other issue I was having is the drivers door pops open when going over uneven terrain on trails. Their excuse for that one was you need to slam the door extremely hard, Polaris should advertise that when spending over $40,000 on a machine you must slam doors so that they don't open while driving on a trail. I have two other Polaris Rangers that I have never had any issues with. One of them in the picture with the same amount of sand on it with no issues. Shawn called me twice today Blaming it on mud being packed in the tires which None was found. When I disagreed with him on that he went The driving on pavement Defense... I called Polaris and come to find out. Shawn never opened a case or reached out to Polaris at all. Polaris customer service said they would help if they were contacted yet they weren't. I had to call Shawn back and ask him to do so that when I take it to Extreme Powersports in Gaylord, who DOES HAVE a phenomenal Service department, I can try to get reimbursed from Polaris for the $100ish that K&W charged me to do absolutely nothing.

I searched for accessories which were back ordered, according to seven other shops across metro…read moredetroit. Everyone wanted to sell me an alternate brand ATV snowplow for far more money. K & W advised several options but quickly advised the OEM Polaris Plow, quick lock and ride model was in stock. But offered to set it aside until I was able to respond to pick up the parts. On arrival they were ready, polite, professional and happy to advise I qualified for a $150.00 dollar discount. Thank you to the parts department !

Small business shop with great service and very reasonable prices. They make sure the job is done…read moreright. Our quad had been totaled and "unfixable." They not only got it running and straightened out the frame, but we also bought a blade to use it to snow plow with! Take that, insurance company! :)

From the owner: We service all makes & models, parts and accessories. New and used equipment. SSR Motorsport Dirt…read moreBikes, Pit Bikes, Used ATV's Snowmobiles, Motorcycles, Personal Watercraft, Scooters. Moto Trax Dealer.

Read a lot of reviews I don't know what happened with everyone else I was in outer from 5 PM…read moreThursday night till 11 o'clock Friday morning had a heating issue with my Honda ST1100 touring bike & was motorcycle fixed &reasonable price,in and out. Place looks rather busy lotta Bikes, trikes,scooters,mopeds four wheelers. My experience was good can't complain here and Aaron the owner took care of me.

I called this business in mid May regarding a weedwacker and a leaf blower in need of repair…read morebecause I did not have the time to diagnose and fix. They said it would take about a week. They took a $40 deposit ($20 each). They never called me back. I called several times after the initial week and was told that someone was looking at them and that they were really behind. Yesterday was approaching 3 weeks so I tried to call again. Phone line disconnected. I drove up to the shop and after standing at the counter for 10 minutes someone eventually came. They gave me back my equipment and my $40 and said they never even looked at them to diagnose the problem. They never apologized or gave explanation. 3 weeks later and I'm starting over again with nothing gained due to their absolute incompetence. This business is dishonest and extremely unprofessional. Use at your own risk.

I went to MotorCity Power Sports intending to purchase a new quad. After a negative experience with…read morea sales associate, I wrote a scathing review on MotorCity. This was kind of risky; at the time, I also had two machines in their service department, and an angry service manager is a dangerous manager...he could have gotten his revenge by delaying the return of my two quads indefinitely. But that was not the case. The very next day after my review, I received a call from General Manager Dewey. Not only did he apologize profusely for my experience, he also offered to try to set things right. Sadly, I had already made my purchase from another dealership. But Dewey didn't let that stop him from personally making sure that my other business with his dealership was taken care of promptly and efficiently. Together with Bobby, they showed me that they DO care about my business, and I am once again a happy customer. I've read several other reviews about MotorCity; while I sympathize with the plight of the writers, I have to wonder if maybe their issues could have been better addressed with a direct conversation with Dewey. I am very satisfied with the results. Dewey has saved my business, and once again I will consider MotorCity Powersports if/when I need service or an accessory. Thank you, Dewey; thank you, MotorCity!

i took my xmax 300 in on Tuesday and they told me a week to ten days for 600 mile checkup and three…read moredays later they call and said come pick it up. I told them I would drive in Saturday morning at 10. I drove an hour to pickup my scooter and they are closed temporarily!! now I find out that they are permanently closed and they have my brand new scooter. I'm so pissed.

Worst Place I ever delt with Recommended by people I felt were knowledgeable had to bring my atv in…read morethere three more times after???Then when I finally picked it up thinking it was finally done right engine sized up due to under sized Piston given the bore4 weeks later Totally Ruined my engine on my quad.If your lucky you may get it back in one pice or if Mike Gillmore Doesn't have a hair up his you know what that day or week Lakes Motorsports Like you said Mike your a idiot!!!!

I have these guys do all my technical things like engine and shock repairs and rebuilds. I've been…read moregoing there for 10 or more years now and never had an issue with their work. They are the best place I know of for shock absorber rebuilds, and the Polaris motor they did for me last year runs like a champ! They stock a fair amount of parts and supplies as well.

After a rocky start and unfortunately a long wait. They finally got the job done. They did a great…read morejob on the install, with no problems. With all the extras ordered they did miss one, but promised to fix it.

We went to Genthe to purchase riding gear for a new dirt bike. Our lack of experience in this area…read morewas transparent. The staff in the parts department were patient in describing what was needed and sizing. They were particularly helpful in sizing for a helmet and goggles. The motorcycle sales staff take their jobs very seriously with a focus on safety and skill level. We will continue to come here for future needs.

BE WARE! they took a 1000 dollar deposit from my son who no longer wants a side by side there and…read morethey are refusing to give him the money back.

Absolutely great service. Will recommend every time. Staff was pleasant and so helpful in finding…read moreme the perfect machine.