This review is 100% for Dr. Lap's "nurse." I called the practice back in November to make an appointment after lots of research and also seeing that this Doc took my insurance (looking because my beloved PCP of 25 years was retiring). I was told that for this Doc (unlike others in the practice that you can just schedule with) you needed to speak to her "nurse" first to discuss your concerns. Um. OK. Left my number for the "gatekeeper" to call me back. Three days later (after receiving no call), I called to check in. I was told that the nurse/gatekeeper was gone for the day. But was also told she called me according to the notes? Um. No. I have no missed calls on my phone, and seriously if she really had called, why didn't she leave a voicemail? No missed call. No voicemail. A week later I called back (stupid me, but I was really impressed with this docs reviews and credentials), explained that I have never gotten a call from the "gatekeeper" and the awesome receptionist (I forget her name - she works for the whole practice and is so sweet and amazing!) got her on the phone with me. And here we go. Said gatekeeper picked up the phone and immediately went in with - "I called you!" I explained that I had no missed calls (keep in mind I was not being nasty - my whole career is in CS so I know better) and no missed messages. She then literally said, "so what is your problem?" Um OK. I explained that I was looking for a new PCP since mine had retired. I also wanted to explore HRT because I was never sure about it, but wanted to talk to a new doc that might understand. What did I this Bish say to me??? Well, it's normal, you just have to deal with it. Oh, and she was supposed to talk to the Doc about scheduling me. She was going to call me back. That was the end of Nov. 2025. Here we are 1/6/26. Still no call. This might be the most amazing doctor in the US. But we will never know thanks to her condescending, not following up "nurse/gatekeeper." read more

Dr. Lap has been my primary doctor for over 20 years. She has an excellent bedside manner and comforting sense of humor. Dr. Lap is warm, sensitive, empathic and genuine. She and her team are grade A professionals who truly care about the total well-being of the person. I am able to get appointments when needed and I absolutely love the reception, nursing staff and lab technicians. I highly recommend this medical practice. read more

I just moved to Norfolk and had to find a new primary care physician. I found Dr Lap and had my first appointment today - full physical. This is such a great little gem of a medical office. It's not fancy but it's clean and efficient. They provide all lab services including blood work and x-rays. Dr Lap was so wonderful! Warm, personable, and approachable....while being very thorough, thoughtful and professional. She has a great sense of humor too. I just loved her! Feeling really grateful to find such a wonderful doctor in my new home town. (Just 10 minutes from my house!) Also, I had a full physical - EKG, chest X-Ray, blood work, and gynecological exam - and I barely had to wait between tests. Everything moved very quickly and efficiently in this office. I was on my way less than 90 minutes later! (Yet I didn't feel rushed). Very happy patient here!! read more

I called to schedule an appointment with Dr. Lap and after 17 minutes on the phone with a very confused and extremely rude receptionist she told me that I could not schedule an appointment with her bc I had previously seen another doctor in that practice. When I called she asked if I would prefer a female or male doctor and I said female. She then aggressively asked me why I was switching doctors, which I wasn't intending to do. She put me on hold to "ask the doctor if she could make an appointment for me to see her" and came back and told me I need to find an OBGYN. The reason I called had NOTHING to do with gyn issues, I just preferred to see a female at this time. She said that isn't the way this office works, if you see her you will not be able to go back and see the other doctor (Dr. Fee, who I liked), and got off the phone. Business starts the moment the phone is answered, I'm appalled at how unprofessional that experience was. read more