This review is 100% for Dr. Lap's "nurse." I called the practice back in November to make an…read moreappointment after lots of research and also seeing that this Doc took my insurance (looking because my beloved PCP of 25 years was retiring). I was told that for this Doc (unlike others in the practice that you can just schedule with) you needed to speak to her "nurse" first to discuss your concerns. Um. OK. Left my number for the "gatekeeper" to call me back. Three days later (after receiving no call), I called to check in. I was told that the nurse/gatekeeper was gone for the day. But was also told she called me according to the notes? Um. No. I have no missed calls on my phone, and seriously if she really had called, why didn't she leave a voicemail? No missed call. No voicemail. A week later I called back (stupid me, but I was really impressed with this docs reviews and credentials), explained that I have never gotten a call from the "gatekeeper" and the awesome receptionist (I forget her name - she works for the whole practice and is so sweet and amazing!) got her on the phone with me. And here we go. Said gatekeeper picked up the phone and immediately went in with - "I called you!" I explained that I had no missed calls (keep in mind I was not being nasty - my whole career is in CS so I know better) and no missed messages. She then literally said, "so what is your problem?" Um OK. I explained that I was looking for a new PCP since mine had retired. I also wanted to explore HRT because I was never sure about it, but wanted to talk to a new doc that might understand. What did I this Bish say to me??? Well, it's normal, you just have to deal with it. Oh, and she was supposed to talk to the Doc about scheduling me. She was going to call me back. That was the end of Nov. 2025. Here we are 1/6/26. Still no call. This might be the most amazing doctor in the US. But we will never know thanks to her condescending, not following up "nurse/gatekeeper."

Dr. Lap has been my primary doctor for over 20 years. She has an excellent bedside manner and…read morecomforting sense of humor. Dr. Lap is warm, sensitive, empathic and genuine. She and her team are grade A professionals who truly care about the total well-being of the person. I am able to get appointments when needed and I absolutely love the reception, nursing staff and lab technicians. I highly recommend this medical practice.

Great practice. I love the doctors, nurses and staff. Danielle W. is one of the office managers and…read moreI cannot thank her enough for her professionalism and follow through.

Can not get a prescription called in to pharmacy. It always takes days. What should be in the…read morecomputer is not. Today I waited at the pharmacy for two hours for them to fix their mess up. The prescription is not correct!!!. Find another practice

Got some blood work done and never got a call. Took me months to finally reach the receptionist for…read moreher to tell me I have never called. Just cause I haven't reached anyone doesn't mean I haven't been diligent in my efforts to reach their office. Use any other family physician. You'd probably do better taking yourself to a local vet than this place

Dr Negron and the entire staff are a wonderful group. I have never felt as relaxed with a doctor…read more She is thorough, put me at ease. Listens to me. I highly recommend Centerwell

They have arts and crafts classes on Wednesdays for seniors. I went with my mom. It was very nice…read moreand relaxing.

She is my grandmother's primary doctor & will soon be mine. She is patient with her and always has…read morea pleasant attitude. Her nurse, Donna, is the absolute sweetest. I will be switching to her soon because my provider is leaving this office and moving to Richmond. I know she will take care of me and be through with my care. If you want a provider who will listen, she is a great choice.

Dr. B is an excellent clinician! She takes the time to get to know you as a patient and shows…read moregenuine interest in helping her patients live healthy and productive lives. She spends the time to really vet deep into the issues and then issues referrals as needed to get each patient the correct diagnosis and treatment.