Mahmoud , the owner of Jahann and Sons, was very friendly and knowledgeable on the phone and…read moreanswered all my questions with patience and kindness.

The owner of this carpet place is very charming. He's quite knowledgeable about carpets. I went…read morehere to get a carpet cleaned. When I walked in it was amazing to see so many carpets, the whole store was filled with beautiful Persian carpets of all sorts. I left my carpet which took about a week to clean, although I think it was a bit pricey they did a good job. When I returned to pick it up the owner insisted on bringing it out to my car. I would definitely return if I needed their service again.

This is third time we have bought carpet or flooring from Carpet Palace. Each time they have been…read morecompetitive in pricing and their installers did a great job exactly as promised. Mansour took time to go over all options with us and came out to our condo to look at the lay-out personally. We look forward to using them again in the future.

We give CP a "4" for selection, sales, price, consultation, etc. we give them a weak "1" for…read moreservice and response. We replaced the w2w carpet in our family room, 14x20, and also did a 4x4 foot square of LVP. The installation team of 2 arrived on time and got the job done, clean-up was thorough. This was in April 2023. In mid-September of 2023 we noticed that the carpet was coming up against our hearth. I called CP, spoke with Ara. We agreed to set up an appointment in October. I emailed Ara when we got back from vacation. No answer after a week. I emailed again. And a third time. No answer through the end of October. I finally emailed the store address. No answer. I called the store. I was told that Ara comes in at 10. It was 9:45 am when I called. I told the employee that I would call back. I called back at 11 AM, Ara was with a customer. I left my name and my phone number. No call back. On November 8, Wednesday morning, I called again. I was put on hold, and a few minutes later the employee who answered my call, said that Ara could not be found. I left my name and my phone number. I waited five hours and did not hear from Ara. When I call back, he answered the phone. By now, I hope you have concluded that once you've paid them and had the work done, they will avoid you and they will ghost you. I was surprised that Ara did not acknowledge the multiple emails and phone calls that I had to make to get to this point. We scheduled the repair for Friday morning, November 10, between 8 and 9 AM. It is now Friday, November 10. It is 9:30 AM. I hope you are thinking what I am thinking. What I am thinking is that what started out as a good thing has turned out to be a bad thing. We have a $4000 flooring job that needs a repair within six months and the lackadaisical response is ridiculous. I hope you have concluded that this is not a happy ending and that you should not risk putting yourself in the same situation. We are in the process of planning, we have been in the process of planning, Replacing another 800 to 1000 feet of flooring, and we were going to use Carpet Palace. Were.

We had a great experience with Sultan Flooring & Rugs getting a few stair and landing carpets…read moreinstalled. The company was very responsive and easy to work with throughout the processes. We're very happy with the experience and end result.

If you are looking for a flooring company that offers in-home shopping, a wide variety of flooring…read morematerials/brands, superior workmanship, and outstanding customer service, I recommend that you consider calling Sultan Flooring & Rugs. Lofti listened to my needs, brought samples to my home, and helped me stay within my budget. He and Khalil installed carpet in 2 rooms, installed vinyl in a laundry room, stretched carpent in another room and hallway, and shampooed carpets. It was a joy to work with Lofti and Khalil who were respectful of me as an elderly customer. I highly recommend this company for its quality workmanship, professionalism and attention to detail. Gwendolyn M. Silver Spring, MD

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

We purchased a rug while on holiday in Turkey which turned out to be too small for the intended…read morespace. The Azam team located the correct size, color and pattern and delivered/installed the rug. Courteous, professional personnel and a high-quality product. Excellent experience!

Easy to work with, professional and great service. I had five rugs cleaned here, all came back…read moreexcellent!

We used them to install custom blinds in our new home. The work was incredible. One touch system…read morethat we use every night. Today went to their retail store. Such a fun and unique shopping experience. We went looking for a bedspread (which we found) but also found some quirky gifts so did a little early holiday shopping.

It was a pleasure working with Sam and team selecting and installing 3 different blind products for…read moreour home. Sam's humor and equanimity made the process fun and stress-free. We found it useful to visit the shop to see the options before our at home meeting.

We have purchased several pieces of furniture from Lapp, we started with two cabinets for our…read moreliving room and recently added a bookcase. We absolutely love the furniture. It's truly beautiful, and will be handed down to our kids. Dealing with the family was a pleasure and having the furniture delivered was easy. Will definitely buy from them again....and again...

I am so upset I worked with this vendor and don't recommend anyone else does, unless they are ok…read morewith terrible customer service and being shorted a lot of money. They essentially ruined a Reno I have been waiting years for and my biggest regret is trying to work w a small business like this instead of just getting the same product at Home Depot or Lowe's, where I would have been protected against the major overages and left without a way to return unused product. They also never told me my original product was discontinued so it was only after I reached out for delivery updates, contractors already demo-ing, did I learn I wasn't getting what I had paid for. What ensued after was a mess and a disappointment and cost me a lot of money. STAY AWAY!!!

I don't understand and know why businesses hire rude and unhappy staff incapable of providing…read morequality customer care. I'm unsure if this defect is endemic to the DMV region or the entire USA but people in most stores regardless of cost, service, or product do not treat customers with respect or professionalism. Architessa in Rockville Pike Maryland is no exception. With or without appointment the treatment is the same; unprofessional and point blank discourteous. Yes, rest assured that I will reach out at this number. Thanks for replying to my review and I'm glad to know that your company is trying to improve its customer service.