This was one of the cleanest Best Western we have stayed at. Had a good breakfast and is dog…read morefriendly with several pee pads through out the grounds. Would definitely stay there again

Negatives: 1. I have to tip-toe to look out the peep hole…read more 2. Towels are thin. 3. The office chair I'm sitting, now, is making me slide out, it's worn out. 4. As I was having breakfast, I noticed a dead fly, and the hem on the curtain is un-done. (see photo) Positives: 1. TV works great. 2. Pillows and bed soft and we have our own bed. 3. Wash basin and bathroom counter top & floor are clean and updated. 4. There enough lights, it's bright in here. 5. It's quiet, not drafty. 6. Parking right outside the door. 7. I like the fact there's a bathroom sink and towel racks to hang when they're wet. 8. Bar with even more space than the bathroom sink, but it needs a towel rack.

Wife and I had to make a last minute drive from OKC to LA, and this was our one overnight stay on…read morethe trip. We booked by calling same day, owner was very sweet and accommodating with our late arrival time. Room was very nice, clean, had what we needed and felt very well cared for. Highly recommend this place to anyone driving Route 66 in need of a cozy place to stay!

We have crashed here many many times over the years going to & from Santa Fe/Taos…read more When we first started staying here the owner had just started fixing the place up & boy has he done an excellent job. Veteran family owned & operated, he took his time & did it right. The last time we were there hubby was admiring the concrete work he did outside our regular room. He stamped the concrete & it looks so cool. Most impressive, is the old Route 66 Sign out front. Looks amazing as he has restored it completely. The rooms have all been completely renovated & are super clean & comfy. We have a special room we stay in, we always stay in the same king room. We have stayed here so much that when we call he must know our phone number bc he always knows who we are. We tell him we are coming & he always says "see you when you get here!" We never even have to use a credit card to hold our room he just says "y'all can pay when you get here." One night late he even left the key for us :) A wonderful place to stay on Route 66 that has so much nostalgia with incredible friendly service. The King bed in our room is super comfy. We LOVE staying here :) Can't wait to return! See you again soon! Support Small Business! Highest Recommendations.

We stayed primarily at Hilton properties on our New Mexico roadtrip, this Hampton being the last…read moreone on a week long trip. They did warn when sending a reminder email about the reservation that the hotel is undergoing renovations and there might be some evidence of that while staying, we were concerned but stuck with the reservation. Besides the note on check in, I did not see any reno being done, but man does this location need it. It seems like it is 20 years outdated and worn out! The king room we staying in was tight except for the very old bathroom that was huge if not very in need of updates and fixes. We also thought the noise in the hotel was a bit more than anywhere else we stayed. We definitely heard a dog, motorcycles from the property outside we could see (private residence) and voices. If they are really doing a reno, this will all be fixed I am sure, but right now it isn't great. It is a hotel off Route 66, a road more dotted with motels than nicer hotels, so maybe it just is what it is for where it is. However, it was place to lay our heads for the night, nothing made me want to stay.

We cannot say enough good things about our experience at the Hampton Inn in Santa Rosa, New Mexico…read more What started as a stressful situation--my husband's truck breaking down and a painful foot injury that we feared might be broken--turned into something truly special because of the incredible staff here. From the moment we arrived, the kindness and care we received went far beyond anything we expected. Manager Amy runs an outstanding team and clearly sets the tone for genuine compassion and service. Ray at the front desk was especially wonderful--he went out of his way to help us, even connecting us with his sister Juana, who graciously stepped in to give us rides around town when we needed them. That level of personal care is something you just don't see anymore. Ray himself was also incredibly inspiring and helpful throughout our stay. Susan, who took care of hospitality and the kitchen, made sure we were comfortable and well cared for every day. Andrea kindly gave us a ride to the hospital, Jeremy made sure we got safely back, and Carlos helped with transportation to the mechanic so we could deal with the truck. Each person we encountered showed genuine kindness, generosity, and a willingness to go above and beyond. In a difficult moment, they treated us more like family than guests. If you're ever in Santa Rosa, this is the place to stay. Not just for the rooms--but for the truly exceptional people who work there. Thank you all again for everything--you made a hard situation so much easier, and we will never forget it.

Santa Rosa is out 1/2 way stop on many vacations. We have stayed here many times before, right off…read moreI-40. They have renovated rooms. I like this one with no carpet. The sink is in the room seperate from tub shower and toilet area. Check in is usually friendly but you have to actually talk to them to feel welcomed. Sits Up on a high hill. This is the place to stay! Prices sometimes alittle high unless you book on line. Book even if you are almost there and save alittle.

Worst experience of my life. My husband and I booked this hotel through Wyndham website, not…read morethrough a third party, although they sad it was. My husband went in while I waited in the car. He came out with the room key and we went upstairs. We booked with two beds because of my RA and me waking up several times a night. We went up to the room and upon entering, there was only one bed. Knowing this isn't ideal for our situation, I then went downstairs to talk to the manager. He immediately began to raise his voice at me and said, "well you open the door and therefore we cannot change your room." I argued with him and showed him our itinerary where it stated two rooms. He didn't care. I said I would like a refund so we could go somewhere else and he declined. I argued back at him and at that time he said, "you can get out of my hotel. I don't want people like you here." People like us? As my husband is African American and I'm caucasian? I couldn't believe he said that to me. I was so upset from this endeavor I hardly slept that night. I will NEVER stay nor would I ever suggest this hotel to anyone in Santa Rosa, NM. Not only that, but there was an old salad in the fridge and the floor was absolutely filthy. I have pictures to post, but do not see a place to post them. My husband and I have been married for more than 32 years. How dare he!

Staff were very friendly and helpful with us checking in early with 2 dogs! The room looked and…read moresmelled very clean. There was ample parking. They have remodeling going on so there are a lot of areas that cannot be used, which is fine. They were very communicative about that all. Breakfast was great!

Find a different place. This place appears clean, but the entire place has an unpleasant sewer…read moresystem smell. Not sure what it's from, but it got worse in the hallway leading to our room. Later, we noticed they have plug-in air fresheners in the halls near the elevator, as though they are trying to cover it up. Breakfast was okay, but the OJ machine was out of service. Friendly staff (not sure why people say they're rude). Also, it was clean, but not exactly sparkling in the room. As I said, find a different place to stay.

I was traveling thru new mexico on a business trip and found this placr. The staff was friendly…read moreespecially the front desk clerks from the time we checked in until we checked out. The rooms were very clean, and had a surprisingly large amount of room. The breakfast in the morning was a good menu for a hotel. They have a pool and hot tub they looked clean however I didn't get a chance to check it out. I highly recommend checking this place out if you come thru santa Rosa

The room was not clean. Sheets even looked dirty.....Carpet is dirty.. We were told it was a king…read moresize bed, and wheelchair accessible. It was two queen beds and no walk-in shower.. had to go find a shower chair. The ice machine is not working properly.. the only plus they have bacon for breakfast. They charge for the service dog and we had to have that reversed.

2 rooms needed; 1 K & 1 w/2 beds. There are NO KING BEDS at this place Rm. #114 was the worst…read more Full blast cold or full blast hot shower; warm is a trickle. Drain in shower was not secure. Hole was really nasty looking. Sink felt loose enough that it could fall if someone were to grab it needing some support. No frig; one was delivered but did not work. Both rooms need new weather stripping around doors. Could not stay warm enough in the early month of February nights. Only one washcloth..... really ... getting skimpy all around. Seems like people don't matter, only money ......

The room was small and only had one pillow per person. Beds were too small and they said it was a…read morequeen, the pool was closed and they said it has been for around 4 years! The bathroom was an okay size but the water sucked, the towls had weird stains and there was a long piece of hair on the wall and it was not ours cause nobody has long hair! And the door would not lock and when we got it to it was super hard to turn the knob to lock it. The fridge made this horrible noise ALL NIGHT and the stupid lights RIGHT OUTSIDE THE WINDOW confused everyone.

Great classic Route 66 motel…read more Fantastic front office service. Great prices. Secure and safe. Close to food and booze! The guy at the front is a character and fun to chat with. Clean rooms and well kept for an old classic. Great hot water. Tv is good. AC rocks.

I loved the sign and retro look of the motel. These are things I look for when traveling,…read moreespecially on Route 66. However, my dad always asks the clerk to look at the room. The guy at the counter said, "The rooms are clean." My dad asked again if he could see one just because. Clerk said, "What, don't you trust me?" We did not end up staying there because of lack-of-respect. It's okay though, we went to La Mesa instead. MUCH better staff and view!

Looked online for an overnight stay; the price was right and it was dog friendly. Another selection…read morecriteria was: Decent breakfast, as defined by having protein rather than carbs. It was clean, not very worn, and had a friendly staff. We didn't experience problems others had found. The pool was closed; OK for us at the end of January. Parking was fine. Gets four stars for meeting expectations. There are lots of hotels on this strip of Route 66; this one met the expectation at the low price we wanted for the needs we had.

Stayed there last week on a 3 day road trip with my family. I found this roach in my room and went…read moreto complain to the front desk and requested a refund. The front desk contacted their manager and they told them to tell me to contact Expedia since I booked through them and they would grant the refund. I did that and Expedia told me last week I will get a refund. When I checked the refund status today they tell me the hotel is saying I didn't complain to the front desk and I will not get my refund. I will be posting this on all there online presence and will contact corporate and the health department to check this hotel for their standards and the safe for the public. I will also dispute this charge with my credit card company and never stay at a days inn again.