We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

While I wouldn't call them scam artists, the sales process felt very much like dealing with a…read morehigh-pressure volume dealership rather than a business focused on customer relationships. My wife and I spent five days negotiating a deal on a Yukon. We secured financing, underwent hard credit pulls, and reached a final agreement around 3:00 PM on a Tuesday. We were told the deal was settled and were instructed to arrange transportation for my trade-in vehicle and send a deposit once shipping was confirmed. Within an hour, I had secured vehicle transport and informed the salesperson that my vehicle would be picked up the following day. I received no response until 9:00 AM the next morning, when I was informed that the Yukon had been sold the previous afternoon because my deposit had not been received in time. Technically, they may be within their rights. However, the reality is that my deposit would not have been seen or processed until the next business day anyway--around the same time I received their response. After five days of negotiations and being told we had a deal, it felt like our commitment meant very little. What made the situation even more frustrating was that they immediately attempted to sell me a different vehicle from their inventory rather than address what had happened. In the end, we were left with a hard credit inquiry, time and money spent arranging transportation, and no vehicle. Nothing illegal occurred, but the experience left us feeling like just another number rather than a valued customer. If all things are equal, I would strongly recommend taking your business elsewhere. A deal should mean something, and customers deserve better communication and follow-through than what we experienced.

drov 10 1/2 hours after asking them if the RV was like new he assured me everything was good and…read morethey were going to bring it in the shop and have their tech fix any items that needed attention I paid $65,000 for it got it home observed a shady patch job on the roof toilet and sewer leaks as well when I got a hold of him he told me that I had my chance to inspect it at the lot when I picked it up. Nothing they would do

Findlay Truck & RV of Ohio is the best!!! We looked all…read moreacross our Nation. We are blessed to have Findlay Truck & RV an Hour away. We would and did traveled 1000's of miles to get the Motorhome and service we received. Jim May is our man!!!! He is a man of word! He did everything he said he would do. We discussed what we were looking for, and he found it. He has his crew inspect and clean the motorhome thoroughly. The crew walked us through the RV explaining all the everything to a T. They made us comfortable enough to even call them back when we had other questions. We are forever customers! 5 STARS!!!! Clyde and Chrissy

We were 5.5 hours into our trip to Florida from Michigan when the check engine light came on and…read morethe acceleration went from 70 to 40 on I75. YIKES! This was 3pm on a Friday right after Christmas. During our call a nice service advisor explained they were busy but to come in for diagnostic to see if vehicle was safe to drive. Once there, Alex Bibler, Assistant Service Manager, helped us. We were gone within an hour after diagnostics indicated the air filter sensor strap wasn't making a solid connection. (On Monday of this week our local Cadillac dealer changed the oil and inspected the air filter). LaRiche took it for a test ride, washed our car and detailed the interior. We'll front seats forward. (Car was packed to the gills) Unbelievably they did all this without charging us anything. Alex is our trip hero! He exemplified everything you'd want in a great service encounter.

My service appointment at Great Lakes Subaru on February 24, 2025, was a mixed bag. The actual…read moremaintenance work was performed satisfactorily, and the staff was generally polite. However, I was particularly let down by the car wash situation. When I scheduled the service, I requested a car wash, and the service advisor assured me it would be included. Upon picking up my vehicle, I was informed that it couldn't go through their automated wash. I understand that certain vehicles may not be compatible, but I was disappointed that no alternative was offered. A simple hand wash would have been a thoughtful gesture and would have greatly improved my overall experience. It feels like a broken promise, and it left me feeling dissatisfied. Regrettably, this is the second Subaru dealership in my experience that has fallen short on their promised commitments. Edit: Spoke with Noah, he very quickly resolved the issue! ​

Ordered 2 keys, no fob, cut/sold spouse 1 of each, then had the BALLS to charge misc shop fee to…read morecover other parts....WHAT OTHER PARTS ARE RQUIRED FOR CUTTING 2 KEYS, which they already charge $30 EACH to cut?!? Go Anywhere Else!!!

Jason Stutzman took care of everything. I had questions about the vehicle I purchased and he made…read moresure everything was taken care of properly. Also, a shout out to Heath in the service department. At the last moment he came through to help me. Took care of my questions as well!