Update: The shop did a fantastic job on the actual body work. I'll reach out to the manager and talk about the communication issues. I appreciate him responding to my post. We took our car in to have body work done. They told us it would be 7 days to compete. We had a rental for one week. It still wasn't completed. Then my husband and I had to car pool for another week...we don't work close to each other. Still wasn't ready. Now it's the first day of week three and we have called numerous times and left messages with the account manager. Haven't heard a word and he has never given us updates unless we contacted him. All I can say is this had better be the BEST BODY WORK EVER. I am very disappointed with the lack of professionalism with this account manager. The gals at the front desk are great. Maybe the account manager could learn something from them... as an account manager myself, an a different industry, I would no longe have a job if I treated my customers thi read more

This is the Prius I test drove at this facility. It had black chunks in the oil. The salesman had the service department check it out. They said it's normal for a used car to have contaminants in the oil. This is a 2016 Prius with 120k miles. It's over 13k before fees, and the oil is contaminated. They explained they couldn't get to the bottom of what it was without tearing the whole engine apart, and that if it was running fine, that it didn't matter. Clearly they're trying to pass the bill of repair onto the customer unfortunate enough to purchase this vehicle. Be vigilant folks. He responded to my Google review and called me a liar.. clearly he hasn't checked the oil in the Prius. read more

Larry H. Miller Honda Murray - Auto Parts & Supplies Near Me - Murray, Utah

Well, it all started when my previous vehicle was t-boned, declared a total loss. Looked at several dealers for the same vehicle, Found it. Purchased it. They stated that the DMV paperwork would be submitted on my behalf. It's their job to do so. But, no. Thirty one days went by before lifting a finger to do their job. I called the DMV OFFICE, inquiring about the status of my plate, as my temp tag will expire in days of this writing. The DMV stated, "we have no record of receiving any paperwork on that VIN, double checked it, "no sir, sorry we have nothing for that VIN." meanwhile the temp tag expires in 5 days. Larry Miller Honda of Murray has been contacted many times in person and on the phone. No responsibility taken, no apologies offered. Just shoulder shrugs of indifference. I have submitted a complaint to the DMV. That's my thanks for buying a vehicle from them. The spit in the face of veterans. Don't buy from them. read more

My military son has been looking for a Honda Odyssey for is family and pregnant wife as they are in dire need of a working, reliable, vehicle and It has been difficult finding a decent one he can afford. We found a listing that had just recently been posted on KSL.com by Larry Miller Honda. No photos and the ad stated that the vehicle was still being detailed. I called and spoke with Patrick Milburn (Pat) who was unaware of the van at the time. He located it, not yet detailed, and stated that he would be happy to show it to me. I stopped by the dealership to look at and test drive the van. There were a few minor issues with the test drive which was done with another salesman, Rob Reynolds, as Pat was busy with another sale at the time (I wonder if he did them dirty as well). After the test drive I informed Rob and Pat that I was very interested in the vehicle and would be interested in purchasing it if the issues were fixed. Pat and Rob both told me that the van needed to be detailed and go through the repair shop, but would call me as soon as it was finished so that I could be the first one to make an offer if I was satisfied with the condition. I made it very clear that I was very interested in the van. For the next three days I called Rob and Pat inquiring about the status of the vehicle and was told that it was still in the shop but they would call me as soon as it was finished. I was given status updates on the van and on Saturday afternoon, approx. 3 pm, I was told that the van was still in the repair shop, but they would call me as soon as it was done, possibly by Monday. Monday afternoon I get a call from Rob who tells he has bad news for me. He tells me that someone looked at the van while it was in the shop on Saturday, and purchased it. I ask Rob what happened with me being the first one to be able to make an offer as I was the first one to look at the vehicle and show interest. Rob's reply was, yeah, sorry, I'll call you as soon we get another Odyssey in. Oh yeah? Thanks for your consideration there Rob. I call Pat and ask him what happened. The only thing Pat had to say to me is that I should have purchased the van when I first looked at it. I didn't even get the ingenuine apology from him. I was not provided the option of purchasing the van when I first looked at it (although I would not have purchased it with the issues it had). I was told that it had to be detailed and go through the shop for inspection and repairs. They were very well aware that I was very interested in the van, yet they lied to me about calling me when it was done. In looking back, It was odd that the dealership would allow a customer into the repair shop to look at a vehicle and that someone would purchase the vehicle without test driving it first. I honestly believe it was sold to a friend or family member of Pat's, or Rob's without any consideration for their customer who they had been leading on for several days. Instead they sold the vehicle right out from under us. So the lesson learned here is that Patrick Milburn and Rob Reynolds are your typical sleazy, dishonest, used car salesmen. I wasted my time at this dealership. This was an absolutely awful experience, easily the worst experience I have ever had purchasing a vehicle, and I will never purchase a vehicle at dealerships like a Larry H Miller dealership who hires dishonest, unethical employees such as these two. read more

Jason helped us find a car we liked and stuck with us for the entire process. Everyone was great!

I had a bad experience with this dealers service center. I had made an appointment to have a routine oil change, tire rotation, and new battery in key fob. I had called earlier in the day around 9a and confirmed appointment with Mallory a service receptionist. I get there and wait in my car until I finally get service, no one was being attentive. Mind you I arrived 10 minutes to spare before my appointment. I had received poor poor customer service from the department as a whole, Jeremiah a service rep had told me that I'd have to leave my car until Monday for a routine service? I had asked him why as I confirmed this morning that my appointment would be handled today. He stated "that's not how things work here." I was baffled. In every other state this is how it works I make an appointment I confirm the appointment and I have the appointment. Is Utah an exception to common courtesy?? I asked to speak to manager whom is apparently Cameron who was not in. I asked then when you don't know how to provide customer service and need someone with more experience whom do you report to? His basic response is that they are short staffed... I left and I'm not going back. I came to Honda in Stockton about 8 minutes away, they had me in and out in 45min with no appointment. Their service requests excelled in comparison to Larry H. Miller Honda. I would suggest anyone to come to Stockton 12 Honda I know I'll make the drive. read more

Had some scary issues while on the freeway. Called AutoNation Honda which is where I bought my car and was told I couldn't be seen for weeks. After discussing that I was in a car that wasn't even a year old with a warranty and that it wouldn't be safe to drive they would not see me all for 2 weeks. I called Larry H Miller Honda and told them what was happening and that the issues were making it unsafe to drive and that the car was under factory warranty they got me right in. They gave me a car to drive. After doing all the things to diagnose it, it ended up having to have a completely new transmission put in. They kept me updated every day by phone and made me feel very taken care of. They will have my business from now on. Great staff and customer service. Comfortable waiting area and place for kids. read more

If I could leave no stars I would. Stay away!! I had my car serviced here at the end of 2019 when I got a flat tire (I had it towed here). I was told that my tire had to be replaced because it wasn't fixable and that you should replace the tires in sets of 2 (front and back), which I was aware of. I also knew I had not replaced my tires ever since buying my car in 2016 from LHM Supermarket but they weren't bald (a few years life left in them). I ended up having them replace all four tires so that I wouldn't have to replace the other set soon anyway.. but while trying to remove my tires they broke my wheel lock key (theft prevention measure so that my tires/wheels aren't easy to steal). They spent 2 days running around the valley trying to find other tire keys to get my tire off, and broke 2 more. The funny thing is that I get my car serviced by Larry H. Miller Murray three times a year and they are the only company that messes with my tires so they are obviously putting the nuts back on too tight (but is that my fault?) Anyway, they decided (without asking me) to put a new set of wheel locks on my wheels and proceeded to call and tell me that I now owe them $60.00. Um... what?! "Unfortunately since we already put them on we cannot refund you and take them back... but what we can do is give you a credit?" Keep I mind I didn't authorize that transaction and they decided to add it to the bill... so why would I ever want to go back there?! Fast forward to when I pick up my car (after paying $600 for my new tires) already skeptical now of this company I decided that I wanted to keep my replaced tires (instead of have them throw them away) just so I could check that the one "actually" needed to be replaced. Shockingly enough they forgot to put the old tires in my car so they spent 20 minutes trying to find out where they put them, finally they found them and I asked "so which one had the issue"? They spent another 5 minutes trying to figure it out and couldn't find out which one was the "flat".. so now I'm thinking to myself, "was I lied to originally when I was told that it was not fixable?" As a cherry on top they still charged me for taking my old tires away... that I actually took away. As another cherry on top they forgot to put my spare tire back into my car so I'm glad I asked to take my old tires or else I wouldn't have known until I needed my spare (broken down somewhere on the side of the rode). A few words of advice, always check that you have your spare after getting service done and don't do business with this company!! You can also take your old tires that you get replaced and sell them somewhere else. I ended up selling all four of my old tires that I kept for $40 (keep in mind LHM originally charged me $8 to dispose of them and originally was going to pay me nothing for my old tires). I sold them to Victor's tires downtown on 14th South (if you ever need sell yours). You have very limited options when trying to sell your tires other than KSL but I figured anything can beat having to pay $8 lol. Also, If you look at the pink paper in the pictures you'll see that I was supposed to get a "Satisfaction" survey via email a few days after my service... but I never received that (not shocked), maybe cause they would have received a "poor" rating and decided against sending it to me. Anyways, I hope this helps someone out there. Thanks for reading! read more

Larry H. Miller Honda Murray - Auto Parts & Supplies Near Me - Murray, Utah

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I took my car in for service. I was very pleased with the service they provided. They got me in and out very quickly. The staff there was friendly. Overall I had a great experience, I will definitely come back again! read more

These guys have a great deal on oil changes... 3/$75 on synthetic! HOWEVER... they try to get you on false maintenance every time. I have a Honda Odyssey and these guys kept telling me that I need to resurface my rotors and needed new brake pads. (Every 6 months or so) I went along with the first couple of recommendations, but I finally decided to get another mechanic to look at my brakes/rotors. After inspection the other mechanic told me I had 75% left on my worst break pad and my rotors were only warping a little due to the amount of material the dealership took off my rotors. He had nothing to gain telling me this and he didn't even charge for the inspection. Sounds fishy to me... you guys can only change my oil from now on... nothing else!!! PS. I would have just spoken to a manager, but I was hung up on 3 times trying to call. read more

Had a chip in my windshield that needed to be repaired. Walked in on Monday late afternoon and they got me in right away and repaired it. Their customer service can't be beat . Everyone is so helpful and kind and goes out of their way to accommodate you. Customer for life read more

I am giving an update to the review I previously made because today the guy explained why I had only 2 oil changes left on that previous visit unlike the guy that help me he couldn't tell me or explain to me why. However my next review will not be at least a 3 because of what they did to my car when I got an oil change on November 8th. I save it for when I get a replaced part that didn't have to happen! This is for last visit not for an oil change that happened on the 8th. read more

The sign on the entrance states express service, but don't believe it. They want to keep your car all day just to do a simple oil change. Customer service here has taken a huge nose dive since the Miller group sold it. read more

Similar situation to Steve who wrote about his battery issue. If/when your battery wears out prematurely you'll learn this is a problem inherent with CRV's. After spending more than 2.5 hours waiting for the diagnostic, service didn't find anything wrong with the battery. Wait... Let's roll the clock back to the same morning at 930. Got in our 2016 Honda with a one year old battery replaced by LHM Honda Murray (same dealership) a year earlier. The new battery went out at around 30k miles. Hmmm you say. Had AAA come to jump me and before they did, they performed their own diagnostic. Showed battery was unhealthy and dead (bottom of scale) so I had my tow person send me the screenshot of their test. Presented that to the dealer -- but Honda doesn't honor it. Told me that in order to get the replacement battery under warranty I'd need to leave our only car here overnight. Asked if they give me a loaner (remember, already had waited 2.5 hours and they were not honoring AAA data) but I'd have to pay enterprise for that. Whoa. Car was dead, battery registered dead but AAA charged me and advised not to turn off the engine until I got to the dealership. So obviously I drove right down from Park City to LHM Murray (about 40 min) expecting them to replace my dead battery under warranty. Get the picture? Now I have a car I don't trust, that needs its 3rd battery since new. I'm going to follow my advice in #2 below. Takeaways: 1. Honda CR-V's have systemic battery drain issues and they do not know how to fix them (read examples online); nor will Honda do a recall. 2. When you need a battery get one from AAA or whomever your emergency company is. AAA will bring you a new battery and install it when it fails. 3. I think giving me a loaner would have been the right thing to do. I won't be returning to LHM Murray for service anymore. We've had 3 Honda CR-V's. This will be our last. I'm going to sell it before year end, and get a new car, different make. Honda just ain't what they used to be, Here's my update: Since LHM wasted my time, couldn't diagnose or fix the issue, and worse -- let me leave with a dead battery destined to fail again (when the battery they sold me a yr prior was still under warranty) I did what I said I would do. The next time the car wouldn't start I called AAA and told them to send someone with a battery and the ability to install it. I bought a new battery from AAA because if it fails under warranty, they'll bring me a new one. So, Honda battery contemplators, don't do it. Don't get a Honda battery because the catch 22 is when it fails under warranty you'll have to pay for another one -- or pay and make the time to have your car towed -- or pay for a rental car "might take a week to diagnose it" when a new battery is only around $120. I appreciate the GM at LMH following up on this; but at this point there's nothing they can do. I don't trust the car (3rd battery since new in 2016), Honda, or the dealership's ability to diagnose and fix the problem. Oh here's a kicker: they sent a survey to me after I brought the car in. The link wouldn't let me respond so I texted back directly and called to get an email address. I wrote an email explaining the problem and asked for a response so I know it was received. The response was short, yes I received it and thx. No follow up, no empathy, no offering a solution, just zero. Onward and upward, Lexus here we come! read more

Have been here many times for service, before was always great. Called to schedule my next service based on their recommendation sticker, and the man who answered the phone was extremely unhelpful. He kept saying he needs to know what's wrong with my car to schedule service and I kept telling him it's just standard based on their recommendation. After 10 min he still wouldn't schedule it, so I will be going to a different service company. read more

Came here on 2 separate occasions. The first being that our CRV's shift gear, for some odd reason, came off. So I drove down from Park City to find the Ken Garff Honda but wasn't aware that this was LHM. Lol. Anyway, my first time coming here one of the staffs helped me with ordering a part. His customer service was awesome. I wish I remembered his name. He had facial hair. Haha. I came here today for an oil change and I wish I knew our CRV didn't have a free oil change like other Honda dealerships I've been to. But the deal I had was spending $90 now for 3 oil change package and then every time I come back I can get an oil change without spending any money. (So $30 each oil change, not bad in my opinion!) Gotta love the complimentary coffee, popcorn, and free wifi! Also knowing our car will come out clean because they also give a carwash! read more

Needed to get my car serviced. Calling in was pleasant. The man who helped me out on the phone was friendly and helpful. The car was serviced promptly but the service could have been more professional. No seat covers were used or provided. The car wash left my car dirtier than it was (water spots and streaks). Car was returned with the radio on really really loud (I didn't have the radio on when I turned in the car). I thought that was pretty unprofessional. Overall, the vibe of the employees there are casual. I liked the popcorn but there was no hot water for the hot chocolate. I also went to the parts department. They were pretty friendly and got me what I needed. read more

1st visit was great, treated well. LHM didn't have part in stock for my car (a driver's seat belt buckle, it won't latch), and told me it had to be ordered and would be in the following week, and I would be called. A week goes by, no call. I call up and they say "yeah the part is here". Me: "WHY DIDN'T YOU GUYS CALL ME? I CANNOT DRIVE THIS CAR UNTIL IT"S FIXED! YOU TOLD ME YOU WOULD CALL" They apologize, and schedule repair for Monday 8am. So I take off work, and go there on Monday morning instead. Check in goes well, they offer to vacuum and wash my car, I just want car fixed. 40 minutes after check in, my rep comes out and tell me THEY DON'T HAVE THE PART, THEY NEVER ORDERED IT. The rep apologizes and says he's ordering the part, it will be in the next day (Tuesday). I haven't gotten a call, text, nothing, and the rep is ghosting me he won't return my requests to find out what is going on. I still can't drive the car safely without an operational seat belt. They have clowns running this place. read more

I don't always make it in to the dealership, but when I do.... It's LHM Honda all the way! I was in town tonight with my car whose TPMS light was on again because I'd recently had tires mounted. I came into town for something else but decided I'd pop in and see if I could get the same great service. Mac was super helpful in checking the tire pressure and resetting the light. He also answered all my questions about something else. I don't love having to come into a dealership, but all my experiences here are great so far! read more

was totally riped off for 2 screws I had to replace on my wheels I paid over $300 dollars. the parts were only $26 but that labor was extremely expensive And over priced :/ wouldn't recommend it. The staff is nice & friendly and get you an Uber if you need it. read more

I brought my car in to this shop because of the cheap quote they gave me for an installation of a part. I had the part shipped to the dealership and they received it with no problem. They also repackaged my old part into the box after I asked. At first my car was not done on the day that they said it would. They were very clear with me that this was a mistake that they made and it was addressed at the soonest time possible. They took responsibility for their mistake and made sure that I was taken care of. read more

Brought my car to them a year and half ago because my ac was out so they said I needed to replace compressor, clutch and coil. I went ahead and got it done. It cost me over 2000. I was on my way to Arizona where I live and didn't Even make it before ac went out again. Had to take it to Honda of superstition to fix problem. Finally got it fixed right! So now it's 2022 and guess what my ac is out again! And yes they said it's the compressor, clutch and coil again! I didn't have a choice again so I had Honda of Murray fix the problem and yes another 2000 dollars!!! I started driving home and yes the ac stopped working again!!! Took it to Honda of superstition and they said compressor, clutch and coil not good!!! I just had them replaced!!! To top it off there are no parts inbound! So I'm stuck with no vehicle to drive my family! I would never recommend bringing your vehicle to this Honda service!!!!picture are of my supposedly new clutch read more

I came here because I couldn't take the Honda Dealership by South Town. South Town would tell you 45 minutes over phone, 1 hr 30 minutes at drop off, and 2 hours by the time they are done. Never had an appoint go the time estimated. I was furious I bought one of their service packages. I tried This Honda Dealership. They took me in and listen, my first oil change was promised 1hr approx time. They got it back to me in 30 minutes. They said they were going to give me a free car wash but it didn't happen. I'd give them 6 stars if they gave me that car wash as promised. But I guess I got everything I asked. read more

My wife took our Ridgeline in for a recall service, regular service, and a tail light repair. I had booked an appointment the week before and was receiving text messages as reminders of the appointment. The day of the appointment I got 3 texts. My wife got there 10 minutes early. She checked in and was told it would take 3 hours because of the back up of vehicles. Really? What is the purpose of booking a time? After sitting and waiting for 3 hours and noticing the waiting room starting to completely empty out of other customers, she asked about our truck. The service guy looked at the computer and told her he didn't know anything about her appointment. By this time is was almost 6:00pm. After searching the computer, they finally saw her name and said there was a communication problem. They did get the needed services done before they closed, but my wife spent 6 hours waiting, wasting the day. Terrible service. That dealership has lost my business. I've owned 4 Ridgelines. I love those trucks and will get another one in the future, but not from this dealer. read more

I write this review from the standpoint of maintenance rather than purchasing a car. I go there only because I like the oil change package. I think the free car was is a great touch. Free wifi and food is always great too. Makes you feel good. But I think that is the extent of how much I like them. Their credibility on what services they do for your car is so low right now for me. I recently took my car in for an oil change. The guy came up to me with an urgency in his face, holding a piece of paper that showed how my alignment was all crazy with RED RED RED everywhere. I was concerned, but I already happened to have Lifetime alignment at Firestone. (And I was surprised that the "results" came back so soon after I had pulled in. I wondered how they were able to mount my car to a machine so quickly. I naively assumed that they had some special thing to measure the alignment really fast) Later on, I put getting an alignment done at the top of my priority for that day. But when it was actually done, the before-after numbers were NO WHERE NEAR that piece of paper that was given to me. Turns out I probably could have skipped getting an alignment altogether. I really believe that LHM Honda just handed me the same piece of paper they probably hand everyone else they wanted to trick. Now, I already knew that they charge 60-90 dollars for changing an air filter, which is something you could do stopped at a light turning left onto Bangerter Hwy. But this really kills their credibility in my book. read more

Despite what they say, policies and the bottom line are more important than customer service here. Problem: I bought a car battery here two years ago, and this past week I noticed it was losing power. Starts were sluggish, then it finally died. I was able to jump start the car once, but after that I couldn't get enough power from the battery. I knew it was the battery (not the alternator) because I lost power to the window as it was halfway up and we had similar symptoms two years ago (when our then three-year old Honda battery died). Experience at LHM Honda: My wife called in to explain the problem, including that we wouldn't be able to drive the car in. She was told to bring in the battery itself to get it tested and then possibly replaced under warranty. The next morning I removed the battery and took it in. After a wait in the garage (where they helped someone first who arrived after me), I was met by a representative and a technician who tested the battery. As expected, it was dead. I was then taken inside to one of the desks where I was told the battery could not be replaced under warranty unless it came in with the car using it--a direct contradiction to what we were told on the phone. I explained the car would no longer jump start, and I was told I'd have to pay for a tow truck to bring it in. Even though the two-year old battery was already dead according to their test, they wouldn't replace it. Under their policy, I would have to pay about $100 for a tow truck just to have a $100 battery replaced. My response: After I tried to explain the absurdity of the situation (they were staring at a dead two-year-old battery but wouldn't admit the battery needed to be replaced, and that they wanted me to pay $100 for towing just to get a new $100 battery), they stuck to the line that "it's the policy so there's nothing they could do." So I left and paid $110 (with tax) for a new battery at Sam's Club. I went home, installed the battery, and now the car is working fine. Their response: My wife couldn't believe she was given bad information on the phone and that LHM wouldn't replace the obviously dead battery, so she called back in to complain. They admitted giving out bad information on the phone but stuck to the (bad, in my view) store policy. To compensate us for the trouble, we were offered a $100 store COUPON, which of course didn't cover the $110 CASH we paid or the time wasted based on the bad information we were given. Takeaway: If they would have just swapped out the dead battery for a new one (which probably costs them $50), this would have been over and done. Instead, I'm out $110 (minus the value of a coupon) and my time, and they're out however much money they would have made from us on future service visits and/or purchases--a lose/lose situation created by LHM Honda. read more

Lance was super helpful and came to tell me everything was looking good on my car ... I love coming here everyone is super friendly.

I went to this dealership for service on my air conditioning system because that's where I bought the car. I had a 9:15 appointment and they knew I was waiting, not dropping off. After more than an hour, I asked how things were going and was told that they were checking the system for leaks, but it appeared there was a blockage. An hour later, they told me there was no blockage and no leaks, they were just recharging the system and it would be done in a few minutes. (Sorry, but if there were no leaks, why did the system need to be charged? Or were there really leaks but the mechanic wasn't bright enough to find them?) After three hours there, I demanded the car back, finished or not. Fifteen minutes later they told me that they thought that the air conditioning compressor was seized. OK. I get it. But it would only have taken any kid in the high school auto shop class fifteen minutes to tell me that the compressor was seized. I demanded the car back so I could take it some place else. Then I was charged $300 for recharging the system that wasn't functional. Who puts Freon in a non-functioning system? Unless I misunderstand air conditioning and Freon, only an incompetent or environmentally irresponsible mechanic would put Freon into a non functioning system. I paid the bill so I could get on with my life. I have an appointment with another dealership to have the car FIXED rather than paying to have a non-functioning system charged with Freon, whether or not it works. If you have nothing better to do with your time but sit in the Larry H Miller Honda dealership for hours on end, surfing the internet on your phone, and if you don't mind paying hundreds of dollars for services that don't get your car fixed, by all means.... Well, you get it... Response to response: Thanks for the cut and paste response. I'm sure the others leaving poor reviews on Larry H. Miller appreciated this worthless lip service as much as I did. The other dealership fixed the AC problem and charged me for new Freon. Please teach your mechanic about Freon and the ozone layer. Better yet, hire a qualified mechanic. Then let the EPA know that your dealership has some problems and may need to pay some fines. read more

I have previously had good experiences getting my car serviced here, but today negated all of those experiences. I walked in to the service bay, clearly lost, and all of the workers just continued to talk about their personal lives. Finally I just announced (and interrupted them) "hi, I have an appointment?" and they gave me a dirty look and one guy finally, though begrudgingly, helped me. They quoted me an insane amount to change my tire sensors. I just got my tire sensors changed on another car at Discount Tire for $60 so almost $300 to change them on my Honda was insane. The guy was so rude when I told him I wasn't going to do that today. I just don't know why anyone comes to a dealership to get their car serviced. They are rude and dishonest. read more

If I was to write this review a month ago when my service was done, the number of stars would have been higher. Only reason it's two and not one was the customer relations one employee had. It was time for my oil to be changed and why not give these guys a try, they were close. I had them check a tire for a slow leak while it was in. Questioned them on the air bag recall, mine was not effected but there was a power steering recall and they would do it while it was in. Great. Fast forward to today. Same tire leaks so I stop at another dealer as I'm looking to upgrade to a newer vehicle. Same tire has a nail. I have driven maybe 50 miles since the last repair. Oh and the power steering recall, that upgrade hadn't been performed either. You loose LHM Honda. You loose any future service and you definitely loose on any future car sales with my name on it. read more

Worst customer service ever. Usually a brand like Honda has a staff of well educated professionals, this is NOT the case here. The only knowledgeable person here is Kenny so if you do have to come here talk to him ONLY! The younger workers in the service department are not really working, don't know what they're talking about and are constantly on their phones (texting, looking at Facebook) who knows. Save yourself the headache and don't come here. read more

Incredible experience at the service center! Mark Arutyunyan took great care to ensure all my needs were met and I was constantly updated without having to ask. Changed my oil, changed tires, and had the transmission serviced. Took less time than I was quoted to have everything serviced. Assisted with getting an Uber so I could run some errands too. I'd highly recommend visiting them and I'm certainly retiring for all my car care needs. read more

Casey takes care of me. What can I say? I brought my car in to change tires and check on my non-working cigarette lighter (aka phone charger). I had no appointment but was in and out in about an hour. No charge for the fuse. They do try really hard to make me happy where they can. read more

I have to eat my words. They either fixed my car and didn't realize it or it fixed itself. I'll drive it around for a week and see if it keeps working. If so I owe them an apology and some money. LHM Honda Murray Service Department has always treated me really good and fair, so I was a little taken back when my car wasn't ready at the end of the day. Now I think it was a miscommunication between the technician and the service advisor. Problem is that I'm old and become eccentrically paranoid. I obviously didn't take my meds that day. read more

I didn't buy my car here, but I wish I had. I have not been very happy with my Honda until I came here and had it serviced. Alisa is the best service rep! She looked what she could do for me under my Honda warranty, and was able to fix both of my visors. Since that experience I have been back multiple times, once to get a new key programmed, and another time for E & I, oil changes, both snow and summer tires, tint, and an AC diagnostic. Maybe the car sales aren't good (just from reading reviews) but I have been completely satisfied with their service department. Also- they will coupon match! read more

Excellent and Honest service Kanoe is awesome. fair pricing, loved the mainteance schedule they gave me at the end to keep my car running great. read more

My first time taking my 2013 Honda Civic here for service was amazing. They fixed the issues my car had very quickly, maybe 2 or 3 hours and when I went to pick up my car if felt like new!!! And they washed my car which was very nice. I feel so much more comfortable driving my car now and I am so grateful for Mac and the team at Larry H Miller Honda for taking such good care of me. Will definitely be back!! read more

First off... if I could give ZERO stars, I would! We made an appointment and were told it would take 90 mins. THREE hours later we have zero update and it appears as if only one person is working in the service department. Have made multiple attempts to get an update and they keep telling me someone will call my name soon. This is honestly ridiculous. Would highly stress and recommend going elsewhere. Super frustrating!!! read more

I just called the service department to get side moldings on my car. The service department told me I had to talk to the parts department to order the parts. My call was transferred to parts. I said I wanted to order side molding for my car and the parts department transferred me back to service. Do they know what they are doing at this dealership? I will go someplace else. read more

please dont go there they try to take money from you and not even work on your car. My car was leaking oil . they said will fix your car for $700.00 i said ok than i gave them the money and brought the car home and it was still leaking oil. when i told them about it they said oh it needs more repair for like another $ 1500.00 i said to them that why u didn't tell me about the other repairs they had no explanation for it . They still made me pay which is unfair so please dont go there take your car somewhere else. thank you read more