outstanding insurance group goes out of the way to make sure that they help you with everything you…read moreneed!!!! with very resources they're able to assure you a outstanding solution to your needs! I typically work with Dana Strong, who is outstanding within the organization, but anybody work with has great qualities. They go above and beyond to make sure that your needs are filled, and that you have the best price for the best coverage. I would consider using them first before you go anywhere else cause they will find you your best solution.!!!

When you contact your office for assistance with insurance you get passed around from rep to rep…read more Eventually you'll be relegated to a voicemail where that person may be gone for several days. On a recent call about hail damage, Michalene wanted to disparage the roofer, whether an estimate was provided, etc. The question to her was seeking the process of filing a claim and what the impact on the insurance premium would be. She couldn't provide an answer to the process other than do you want me to file a claim. When asked for an estimate I thought I was asking for the next of kin. Every phone call to this agency is met with laziness and a complete lack of customer service. I am very sorry I switched here. Other than Carol who was the agent selling the policy, everyone else has been rude and combative.

Great customer service Karina was great saved me a lot of money ! The vehicle policy was half off…read more State Farm !

David is responsive and attentive. Was thorough in helping me understand my policy. Not only did I…read moreget home insurance but also automobile and I have saved so much in comparison to the previous insurance agencies! Thanks David!

This is the agent I speak of in my corporate review. Not a good guy to do business with. This is…read morefrom a few years back, but as bad as they were, I can not see them changing. Enjoy and stay away! As you may know...not my first run-in with All State....actually my 3rd in 3 years! Last term I received a bill (due upon receipt) for $15 for ???. Of course, I called my agent and asked...."what's that for? " He had no idea...so he said he'd check with corporate. About two weeks later he called back/emailed and said, "You dropped one of your vehicles (I'd sold it) and you lost your multi-car discount." I had wrongly assumed that dropping a vehicle would get me a refund. Opposite...I 'owed' so they sent me a bill...with no explanation! After chatting with my agent...I reluctantly paid ... the same day I received the info. New Term comes...I see my insurance has gone up substantially.....I also note a discount I'd previously received is not there. When I call to inquire my agent says it's because I 'paid a bill late' I remind him that I never pay late and always pay in full each term...a 'good payer' by all accounts. He tells me AS has taken my discount because I didn't pay the 'unexplained bill' on time. I call corporate and get a 'no' (never says yes....) man who ten seconds after I tell him my story and say I'd called my agent tells me my 'mistake' was not calling my agent. Seeing that he is NOT listening, I end my call with him immediately (hang up). I then post on FB using my #ALLSTATEFAIL tag and tell my story. I'm contacted back by 'Jesse' who leaves me a VM at 12:30p even though I clearly state I want a call back after 3 pm. We go through 4 VM tags with me leaving messages stating specifically, " All State needs to follow company regulations to ensure that all customers are treated equally". After this experience, I can only assume that means all All-State Customers are screwed over and All-State doesn't take any responsibility for anyone. I end my call and begin looking for a replacement...I'm even willing to pay MORE just to get away from All-State. A complete nightmare....a complete FAIL. #allstatefail#3 Fail #2 was this agent when I called in to ask about if I should submit a claim on a n=minor fender bender, actually wheel rim, that I knew I could fix for under $100 but thought I'd ask. He said, hmmm just a minute. He then put me on hold, and when the phone picks up its the claims department. I told them I was only inquiring, not actually submitting a claim. They said do what you feel is right. So I fixed it myself for about $70. The next term my rates skyrocketed! I asked why....the reason? That I submitted a claim. I told them no I inquired and decided not to. They said because my agent put me through to claims that it was automatic! UN FREKIN BELIEVABLE! I didn't even want to do anything but ask and because of this Lane agent, I got socked with a $75 increase on my rates and even Lexus Nexus couldn't remove the claim, even though they agreed with me that AS was totally screwing me. I left #ALLSTATEFAIL and have been much happier ever since. I hope my review makes you not consider them and that they lose another customer thanks to screwing me over. Word of mouth AS.....best advertising out there and it will destroy you.

Jim Lane is the best insurance agent I've ever had. He actually cares about his customers.read more

I feel anytime you can go the extra mile to make something like insurance shopping easier, you'll…read moregain a customer . Silver is there when you need him. Best bundle prices!

Silver Castillo is a fantastic agent. I have trusted him with all my insurance needs for many years…read morenow and have zero complaints. I always recommend him to family and friends because of how attentive, informed and responsive he is. If you're looking for an honest agent who knows his stuff he is definitely your guy.  Thanks for all the hard work Silver Castillo.

Yusenia is amazing! Excellent customer service and always on time resolutions with any issues I may…read morehave. Overall, great person to work with.

I've came from many generations that are insured with State Farm Charles McGhee. Everyone in my…read morefamily has Charles. His staff is very sweet, polite, very professional. Anytime I need something emailed to me they are very quick on emailing it, also if I leave a message I get a call back within the next 10 mins of my call. I don't think I would ever switch.

I have never met Marcia; she was introduced by an associate and she has helped me with my insurance…read moreneeds via phone for about 6 years and has always been super helpful. I won't bore you with the details, but as a small business employer, I provide my employees with an HMO policy but wanted different coverage for myself. Marcia has provided that policy via BCBS for several years. She realized that due to a change in offerings I could get a better deal by expanding my employee group plan to make it useful for my family as well. Catch was; that meant losing me as a customer. She did what was best for me. Showed me tha path to conversion, etc, knowing that the end result was less commission for her company; but a better outcome for her client. Insurance is complicated, but it is awesome to have an agent looking out for YOUR best interest. That's what I got with Marcia and the Hahn Agency. I would highly recommend them.

Been working with Marshall and his company for many years! Great service and always gets the job…read moredone.

Marshall has done my taxes for the past 2 years and I plan for the third. He is a wonderful man to…read morework with and trust his years of experience. Highly recommend.

Last night I called Navy Insurance with an incident I had that could of turned out really bad on my…read morepart. I called Navy Insurance and spoke with a young lady name Tania at the Cermak location. She was very patience and informative in the situation that I was in. She kept me calm and explained my situation and explained what I needed to do to resolve my issue. She advised me that she will personally follow up the next day and thats exactly what she did. I can be a handful when I dont get great service but Tania made it very difficult for me to get upset at her by the way she handled the situation, kudos to her. Moving forward I'll be contacting her knowing that she will get the job done. Great Service and thank you very much Tania.

This new office is very nice and modern! The receptionist Alondra assisted me in such a friendly…read morematter and was quick! Will be making this my go to office from now on :)