When Chris Rose took over for Jerry LaPointe, I wondered what I was in for. Well, since then, I've…read morefound Chris Rose State Farm to be one of the fastest responding, most helpful, knowledgeable, problem resolving, and insanely patient insurance agents I've ever had the pleasure of dealing with! Chris is a down to earth person and a dedicated family man! He's honest, trustworthy, understands how important customer service is, and knows how to provide the right coverage for the best price! He's always responsive to any concerns. He supports our community, our military sons and daughters, and our veterans! I don't have to look anywhere else! I've found the best!

The Chris Rose team is fantastic! I worked with Kevin and Chris through the last couple years and…read moreI'm glad I left geico for them! Since this covid 19 garbage, Kevin went out of his way and i previously mentioned i was out of work and home with everything going on. They looked into my situation and helped immensely! Just want to say Thanks Chris and Kevin for being outstanding at what you do.

Erie Insurance is beyond believe the worst ever company that i have ever dealt with. I would give…read morethem -5 if i could!! I had an car accident with my neighbor, he was driving wrong way on the street. And after the claim was filed, i called them 3-4 times a day, and left messages, the agent i was dealt with didn't ever pick up the phone, and not calling back, i eventually get talk to the agent, and she is evaluate that it is word against word, and it's not their responsibility even their insured in driving the wrong way on the one way street. The agent said "people drive on the wrong way all the time, you should look" REALLY??? This company has waste so much my emotion and time, please stay away from them. I honestly can't imagine how can they still in business with this kind of service and attitude.

A friend referred me to the Edwards Insurance agency after I became disillusioned with the…read moreconstant rate increases ( without ever filing a claim) the company I had at the time was subjecting me to. I found the staff at Edwards to be cordial as well as enlightening , taking time to better educate me on the various nuances of their business ( coverage limits, deductible limits, enhancement endorsements, riders etc) , helping me become a more discerning consumer. The net result was, a homeowner policy with better limits, a more reasonable deductible, and fair premiums. On top of that, I received a 30% discount for adding my auto as well! Chris was personable and knowledgable , even if his humor was a little lame ( sorry Chris) lol. I would not hesitate to refer anyone with Insurance needs to this agency and be reasonably certain you will be pleased too

This is the agent I speak of in my corporate review. Not a good guy to do business with. This is…read morefrom a few years back, but as bad as they were, I can not see them changing. Enjoy and stay away! As you may know...not my first run-in with All State....actually my 3rd in 3 years! Last term I received a bill (due upon receipt) for $15 for ???. Of course, I called my agent and asked...."what's that for? " He had no idea...so he said he'd check with corporate. About two weeks later he called back/emailed and said, "You dropped one of your vehicles (I'd sold it) and you lost your multi-car discount." I had wrongly assumed that dropping a vehicle would get me a refund. Opposite...I 'owed' so they sent me a bill...with no explanation! After chatting with my agent...I reluctantly paid ... the same day I received the info. New Term comes...I see my insurance has gone up substantially.....I also note a discount I'd previously received is not there. When I call to inquire my agent says it's because I 'paid a bill late' I remind him that I never pay late and always pay in full each term...a 'good payer' by all accounts. He tells me AS has taken my discount because I didn't pay the 'unexplained bill' on time. I call corporate and get a 'no' (never says yes....) man who ten seconds after I tell him my story and say I'd called my agent tells me my 'mistake' was not calling my agent. Seeing that he is NOT listening, I end my call with him immediately (hang up). I then post on FB using my #ALLSTATEFAIL tag and tell my story. I'm contacted back by 'Jesse' who leaves me a VM at 12:30p even though I clearly state I want a call back after 3 pm. We go through 4 VM tags with me leaving messages stating specifically, " All State needs to follow company regulations to ensure that all customers are treated equally". After this experience, I can only assume that means all All-State Customers are screwed over and All-State doesn't take any responsibility for anyone. I end my call and begin looking for a replacement...I'm even willing to pay MORE just to get away from All-State. A complete nightmare....a complete FAIL. #allstatefail#3 Fail #2 was this agent when I called in to ask about if I should submit a claim on a n=minor fender bender, actually wheel rim, that I knew I could fix for under $100 but thought I'd ask. He said, hmmm just a minute. He then put me on hold, and when the phone picks up its the claims department. I told them I was only inquiring, not actually submitting a claim. They said do what you feel is right. So I fixed it myself for about $70. The next term my rates skyrocketed! I asked why....the reason? That I submitted a claim. I told them no I inquired and decided not to. They said because my agent put me through to claims that it was automatic! UN FREKIN BELIEVABLE! I didn't even want to do anything but ask and because of this Lane agent, I got socked with a $75 increase on my rates and even Lexus Nexus couldn't remove the claim, even though they agreed with me that AS was totally screwing me. I left #ALLSTATEFAIL and have been much happier ever since. I hope my review makes you not consider them and that they lose another customer thanks to screwing me over. Word of mouth AS.....best advertising out there and it will destroy you.

Jim Lane is the best insurance agent I've ever had. He actually cares about his customers.read more

Know Gus Jr. since he was a young boy. One thing is a…read moreconstant! Gus jr. is no different than his father. Both are consummate professionals in serving the insurance needs of their policyholders. I would entrust my assets knowing that Gus Jr. like his father, Gus Sr. would deliver in protecting my personal property, my family, and me to the fullest!

Bad customer service. They are not well trained and can't answer a simple question. Not up-to-date…read morewith State Farm operational changes. Most probably they are more focused on getting more customers than supporting their existing loyal customers.

Bill is the best! Hes super knowledgeable and helpful! I've been working with him for years and…read morewill never go to anyone else!

If there were ten starts I'd check that instead of five! Been with this office since 1989 under…read moreBill's father and have never in 35 years even thought about getting coverage from anyone else. Home, auto, business, they do it all! Best staff, best customer service, timely responses to issues. Don't waste your time shopping, this is the agency you can count on!

Larry and Jill are great! Our family has been working with them for 25+ years. I always have…read moregreat, personalized service. When I have had to file a claim, they have always been very responsive and helpful.

Kramer State Farm insurance is our long term insurance agency. Always handling our insurance needs…read morepromptly and thoroughly. They are like family to us. I sell Real Estate and the Kramers have taken extremely good care of many of my clients also

Cory the owner is extremely rude and unprofessiona when you have a probleml there are so many…read morebetter insurance companies to deal with there is no reason anyone should go through them!!

Cory has been our broker for the last 5 years. We should have written this review sooner. Our…read morebusiness is consistently needing new certificates of insurance for different townships and customers. I am so confident in Cory that I will sometimes just wait 5-10 minutes while waiting at a permit counter. Surety bonds, certificates, and updates to your policy are all done in a timely manner. Cory even responds on weekends and late nights to ensure my questions are answered quickly. I would recommend Cory to anyone starting a business. I have had zero issues with their team.

I have my auto insurance with this company and never have had any issues. Whenever I call with a…read morequestion, someone actually answers and I don't have to jump through 15 prompts, then end up with someone in India. Prices are extremely reasonable and the service is ....world class.... Definitely recommend this agency to my family and friends.

If you want excellent customer service (which is so hard to come by in the insurance industry these…read moredays) look no further than Bob LeDonne and his staff. They are true professionals that have stood by me for the 6+ years I've been with them! My daughter was just in a car accident recently and they took care of everything, all our questions and issues regarding the claim. My family and I will be moving away from Wheaton soon, but I will still keep Bob as my insurance agent, no doubt about that!