We had our daughter analyzed for autism here because there was inexplicably no wait for her to get…read morein (whereas the other centers in town had six month to one year waits - this should have been a red flag). We had several sessions with the providers who were excellent. Things were finished up and we received my daughter's evaluation. That is where their professionalism and - quite frankly - competence ended. We received a medical bill from the facility for our portion not covered by insurance. I called in to clarify a couple items on the invoice and was satisfied with the answers so I paid the bill. I also asked specifically if that would take care of everything. The woman on the telephone assured me that yes, it would. About a month and a half later, we received what appeared to be the exact same bill. Now having already paid it and having already called the center, I naturally assumed that this was simply a duplicate, so I paid it no mind. The very next piece of correspondence I received from Rosenberg was the most amateur and legally non-compliant collection letter that I have seen in years (I work on credit and collection compliance for a law firm in town - so this is literally what I see every day and represent clients on against collectors who violate he law). The notice was sent in a non standard envelope, with specific account, medical details and collection details visible from outside the envelope and through the envelope window for all to see. This was both an FDCPA violation and a HIPAA violation. I contacted Rosenberg's billing department on an attempt to clarify the situation. (Oh Rosenberg, side note - we digitally recorded our calls, so I have those. That will prove fun for you). I spoke with their billing representative who was hostile from the word hello. She refused to allow me to talk to anyone else and kept making excuses for why they were in the right. After a NUMBER of derogatory statements from her, she finally told me a supervisor or partner - she kept switching what she was calling them - would be calling me within days. I never received the call. Fast forward to today. I receive a letter from rodenburg stating that they are terminating us as patients for being "disrespectful to staff" and will no longer be helping our autistic child. I have recordings of the calls. I was planning to provide them to the supervisor but now I intend to provide them to the courts as I intend to sue these people to make an example of them for treating a family o a child with special needs this way. I find this disappointing but there is big money in fleecing the disabled - and it seems Rosenberg just wanted a piece of the action. Quacks and cons don't belong in the same circles of Autistic special needs children. The sad thing is this, it wasn't about money. It was like a hundred dollars - less than my Chinese takeout last night. I have no issue paying a bill. It is about the crazy incompetence in their billing and their disrespect for their vulnerable patients. I will update this review down the road with the court results and the results of the formal regulatory complaints that I am filing. SHORT REVIEW - unprofessional horrible. If you love your child, avoid

It serves the purpose of what we need to be seen for. Staff is friendly and accommodating. I do…read morewish they had hours that were even remotely aligned with a working parent's schedule. They open late (840am), are closed over the lunch hour and their last appointment is in the 3pm hour.

Staff was not rude, not polite but not rude. We have been waiting for an hour, still waiting, 25 of…read morethat in the exam room, and so far our baby was weighed and measured. That took the nurse all of 3 minutes. For a place that caters to children you would think they would put more effort into reducing wait times. Edit: Two visits later the service has improved a lot. Quick in and the staff has been very knowledgable and friendly. Dr Andrew Larsen and NP Keri Conway were both great. We will be coming back despite our first negative impression.

We have been with this group for over thirty years, before Rogers even opened. Something changed…read morewhen Children's took over and many providers retired. The support staff is often snotty, like they are doing you a favor. I had intended to let my last child age out, but now I think we will be trying a different clinic all together. I guess times have changed. All good things come to an end.

I've never had issues with PIP, they have always been kind, attentive, reassuring and…read morecommunicative. It may take a bit of time to see the providers but if one patient needs a bit more time with questions or concerns I can understand why they might get behind on others, which I would want if I needed more time for my children's care. The walk in clinic the providers answered questions, gave me resources, took my concerns seriously and we've been very happy with the care they've shown us.

We arrived 10 mins before closing. They had a sign stating…read moreno longer taking patients due to capacity. This is not. SUBWAY sandwich store. 12 means you take appts until noon and then stay later to accommodate your clients. This is healthcare not a take or leave it service. Step it up and keep your to your hours. There was another mother and daughter same story as well in front of clinic standing on sidewalk. You really need to adhere to your business model. Happy Holidays to us

Our daughter was admitted to the NICU here when she was born at 29 weeks 6 days gestational age…read more The care quality is exactly what we want for our little princess. We're so relieved we're able to have our baby girl at this hospital until she's ready to come home. There's nobody we trust more to help our sweet girl get big and strong.

Unless it is life or death just go to urgent care. It will be 6 to 8 hours before you get seenread more

My 25 year old son has a complex developmental and mental health history which had been mishandled…read moreby several providers, including the Mayo Clinic in Rochester - their solution was not to help him get better but to keep adding meds to his cocktail and never wanting to remove meds. Whenever he reported an undesirable side effect, they all seemed to refuse to believe him and their response was more meds. He came to Ryan Zinken, CPNP at Horizon Psychiatry in an over-medicated mess, taking 4 different psychiatric meds, 2 of which were pretty nasty anti-psychotics. Ryan listened to our concerns and has successfully removed one med and we are in the process of removing a 2nd med. Ryan's approach is very conservative, thoughtful and patient. It's quite the process, but so far, so good. This has been a prayer answered, my son has not felt this good in a long time. If you have been frustrated by psychiatric providers who are quick to add medications and slow to taper/remove the meds that don't work or make you feel bad, I would highly recommend Ryan.

Deb Zinken is an excellent provider. I am a mental health therapist and I have sent several clients…read moreto her as I know she will treat them with respect and take the time to understand their needs. She really goes the extra mile to educate patients on their medications and is very responsive if they feel changes need to be made. I really cannot recommend her enough.