" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

Racquet and Jog is great spot for casual sportswear and extensive running shoe selection.read more

Amazing service. My mom has a difficult time finding tennis shoes and Hailey was so patient and…read moreaccommodating. I definitely recommend this location and will keep going back. Thank you Hailey!

I brought my son in for some school shoes at the rockwall location saturday. We were trying on a…read morepair of shoes at the end of an aisle and on the next aisle over, I heard a lady on her phone cursing and discussing personal habits (of the dr*g type) with the individual on the other end....... MY CHILD WAS HEARING THIS! I didn't want any conflict while having my son with me, so we just left the store. To the short Caucasian,lady with the blue glasses, please do better. Shoe Carnival... are background checks or drug screens a requirement for employment?

From the moment we stepped through the doors of Shoe Carnival, we were warmly welcomed by the…read morefriendly staff, setting the tone for a delightful shopping excursion. The store boasts an impressive array of high-quality shoes, catering to a diverse range of tastes and preferences.In addition to their extensive shoe collection, Shoe Carnival offers a wide selection of socks from various brands, providing customers with the perfect complement to their footwear. The staff's helpful demeanor and product knowledge further enhance the overall shopping experience, ensuring that every visit is enjoyable and rewarding.Overall it was an excellent experience!

I went to this store and was having a hard time because of the shipping company that they use for…read moredeliveries and was assisted by a gentlemen there named Anthony. HE WAS WONDERFUL. He took his time assisting me was VERY courteous and friendly. He made me STILL want to shop there even after all the other stuff that had happened. I am not sure how long he has been there but he most definitely needs a raise. I also want to add that when I originally ordered the shoes he was the salesperson that assisted me and when I came back in he recognized me spoke and really made me feel welcomed even though I was coming in to gripe.

Always great deals and styles In the store. Tammy and Maleny are the best help I've ever had. They…read moreboth knew what they were talking about and know their products!! I'll always come here to purchase my shoes!!!

Hmm...well they sell shoes? Not sure what want here in a review lol it's a shoe store that sells…read moretons of shoes for your feet. Go buy some better ones than those crap shoes from Walmart

Bough 4 pairs of shoes today. It took us a long time because we kept having to go back and pick…read moreother ones. They don't carry a lot of my size and told me I could order them. Then when I tried to order they told me not those love the shoes I got but they need to carry more sizes

My experience with this business is very favorable. The place offered a large selection of shoes…read moreand a large selection of different brands to choose from. No high pressure sales tactics or a feeling of rushing my time which allowed for plenty of time to make my individual choice of the shoe I wanted. In fact the prices were good enough that I purchased two different pairs of shoes. I am very happy with the quality of the shoes I got and I even purchased some new socks that were very reasonably price at the check out counter.

Walk in and get greeted by the employees letting me know they close in 30 min I said ok thank you…read morenext thing you know another employee comes tells me they close in 30 min and I'm like ok again another employee comes and tells me the same I said ok. the hole time I was in the store didn't even last the full 5 min by the time I was tired of the employees rushing me out when I haven't even walked all the way in the store.wouldn't recommend

Absolutely above and beyond! Montarvo is the best, he helped me out very much when I was looking…read morefor bikes. Thank you thank you!

Horrible customer service at the customer service counter. What a shame that they are the face of…read moreAcademy. I waited 15 minutes for an online pick up. I just want to commend Rodney, one of the employees there. He was busy at the registers and rushed over when he was done to help a line of people waiting for store pickups. All the manager (female with long, straight, gray hair) did was stare at me while I waited for her to do everything but help customers. When she finally "assisted me," there was no apology for the wait, no smile, no hello, no thank you. What happened to this place? It's become a dump with no one on the floor.

I prefer this DSW to the others on my drive home because the parking here is best in my opinion…read more DSW offers a wide range of different types of shoes. The value has always been great. I find the same shoes online at a major department store marked up. Here i recently purchased some Puma wedge sneakers for less than the price I saw online, let's just say that particular store is also in Firewheel. The service here, there are not very many representatives on the floor, but you do find them behind the checkout counter. You can tell they work because the presentation of shoes and displays all look well done.

the shoe selection in this store is massive and the price points are pretty good, DSW is always my…read morego-to shoe store whenever I need any kind of shoes The staff service is always great & Cathleen is the BEST! (-:

Wow, it's been a long time since I've witnessed such poor customer service, especially from a…read moremanager. I have a big family and we've shopped at Famous for years. I brought in an even exchange from a purchase my Wife made 30min prior. The Manager who was helping us seemed confused calculating simple math, refused to look at the receipt and acknowledge she was charging $10 more for the exchange. She became visibly upset and disrespectful. We paid the extra $10, but next time i'll wait for anyone else to work with but this person, or I'll just save myself the hassle and shop elsewhere.

Went in yesterday to get some work crocs that I saw online. On the clock shoes. Came in and the…read moreperson working there greeted me. I was the only person in the store. I asked where the croc were and he pointed and tried to describe where they were. I went to where he seemed to be saying and couldn't find any of the shoes I was looking for. I can hear the person working there talkin on the phone. So I thought I would wait. Finally I walked Over to the counter and asked if they had any of the shoes I was looking for for and they showed me where some of the work shoes were and then said they do not have and I would have to go to a bigger store. I said it shows they have them online. Nope. Sorry

Update to my previous review of The Shoe Depot. The…read moreemployees have been very helpful and knowledgeable as well as very kind. The only problem I've had is not finding my size, but that's not on them. That's my problem

This place has zero options, all they really have is hey dudes, they are over stocked with them…read more They have "dress shoes" but no casual wear. I walked around for over 30 minutes and didn't find anything to buy. The lady inside seemed nice and helpful. And the prices were okay. The selection in store was very small, I'm surprised they're even in business.