Poor customer service lady on the company phone line on a personal call not attending me which was the only client after she had took my ID for a quote would take my business with someone so unprofessional read more

Worst service ever!! My dad dealt with Esmeralda who is a THIEF charged my father over 3k They harassed and threat you over the phone to cancel policy if you don't go in and pay renewal and come up with balances that don't exist. Anayeli is not helpful gave my father very bad attitude. I called other compton location on compton blvd. The ladies there had great customer service. My father went in and spoke to lady on left side who was very helpful. Days after went in lady was not in yet and other younger lady helped him. She was also helpful. Most importantly the customer service is much better at the other location. They answer calls right away, customer service is great. Don't go Rosecrans location they will milk you for every penny and still get harassed. read more

#1 customer service Esmeralda and Anayelli give best service hands down can't complain especially if you have messed up record don't expect to get best rates have some common sense only company that insures with no license and goes out there way to get best prices around. Don't complain you know what you sign when you start your policy people just want to complain for no reason. ... read more

If I could put Zero stars I would this is a horrible agency over charging on converges I was paying over 550 on four vehicles and thinking I had fully coverage on two of the four !! They tell me I had full coverage and when I call the insurance Infinity directly they told me none of my vehicles have full coverage!!!! I switch to AAA I just deal with them directly with no agency in between and now paying $430 for two cars liability and two full coverage!!!! No Need for agency's ya! When you can just go through insurance directly and save !!! They over charging your for your insurance to get commission!! read more

Outstanding Service!!!!! Gave me the best I best price I could find !!!! Would recommend to family and friends 100% !!! read more

Esmeralda is very knowledgeable in what she does and best customer service hands down got me best price out of all places I went to blessed to have met with her bringing all my family and friends with her. She's makes you feel like your family love that read more

THE BEST IN COMPTON!!! I got into a car crash recently but they got me covered outstanding service, if you need an agent I'd recommend Ms.Castillo. Very professional,neighborly and amiable. This is my fifth year with them. If I could give 100 stars I would. read more

With covid 19, life has been a bit complicated but I can always count on Las auto!! They are always friendly and take precautions to keep it clean and sanitized. The best Las auto in LA!! Trust me. I've been to other La auto insurances and it was a bit unprofessional and ghetto. read more

This place is terrible. The girls don't know what they are doing. They don't seem to know how to use a computer. They seem to make anyone a manager. Worst customer service, they are not professional, they speak to you with no curtesy. I went to cancel my insurance from this place and they said ok we will cancel it. Found out after 4 months they didn't cancel my insurance, had to go back and was told I had to pay to cancel it; why couldn't the 1st person tell me that. Still waited over a month and still waiting to get my money back for those 4 months they took out of my bank. read more

No type of customer service at all this harta be one of the worst Insurance office I've been to they do not know how to welcome in a customer it took them about 20 minutes to ask if I needed help root to who ever walks in I would say racist as well I wish there was a -5 s read more

Worst insurance experience place ever I advise anyone to please go elsewhere total rip off and very unprofessional

Terrible service from start to finish. Walking in, barely being greeted. Sky high broker fees! Wouldn't help with cancellation or renewal. Open at 10am and never on time! Please save your sanity and money. The Crenshaw one on Slauson has better service but same crooked way of doing business. I've been secretly getting charged twice for two policy's and they wanted to charge a cancellation fee for expired insurance. Hate this place! Very stressful read more

This place is such a rip off. I had them for a year but every time I would call their customer service is horrible. I was due for a renewal and they kept calling and calling asking me to come in. I decided to go with another insurance and was told I had to go in and cancel as well. The only reason I changed insurance was because I didn't want to come in in the first place. Everything had to be done in person. So I called 6 days before renewal deadline and was told I had to come in person and I would still be charged because I was on auto payment and should have cancelled 7 days in advance. For some reason I felt like they weren't being honest so i called the insurance company that was covering be (infinity) and they cancelled auto payment and even advised that I just let the policy expire so I don't get charged $20 cancellation fee. If you are looking for insurance just go directly to the providers to avoid the hassle with places like this. read more

Worst place ever they ripped my mom off with 430 dollars because they said they would find her a cheaper insurance and they didn't even up doing anything! read more