Wouldn't send us the address then refused to refund! We were texting for 12 hours, i asked for the address 4 separate times.

Had an amazing experience , truly spiritual freeing! The people were amazing and professional. It was not 1.5 hours but it was close and totally worth it! We are doing again with the same company on Mt Charleston in a couple of weeks! read more

The ride was good, the guide Charley is very gentle and he does a god job. However, food was bad, they should not offer any food, they don't have any way to serve anything good in the middle of nowhere, where the actual ride is. Don't expect a ranch, with farm and fresh cooking, food in this case just ruin the whole experience (even the orange juice was expired)! read more

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This is such an odd thing. I bought a groupon for this company, had a decent experience despite the false advertising, and left an honest review on Groupon. Today the owner or whoever responded saying some bizarre things. I've never called them, spoke to someone,or asked for a refund, and there was only one person on site the day of my ride so I have ZERO clue what this person is talking about. I would refrain from doing business with such an unprofessional company willing to bash their customers. I am guessing they get this complaint a lot about their rides being half the time as advertised for them to be so defensive. Also their response extra doesn't make sense considering the other family was on site and on horses at 4:39, when our tour began at 4. Nice try though :) Take your money elsewhere read more

Las Vegas Trail Riding - Their unprofessional Groupon response - Horseback Riding Near Me - Boulder City, Nevada

*CONSUMER REVIEW FAIRNESS ACT* - Because i got threatened for my very much detailed and honest review before i decided to fix this one. Terrible Customer Service. Complicated Booking Online Service. Terrible Company. If you get a Groupon, DONT. I suggest calling them first to personally help you through it. BUT THEY NEVER ANSWER. When you text them, the person is so unprofessional. At the end of it, you will end up paying $130 for 2 people. SO NO, its NOT a DEAL!!! Their booking service is so inconvenient and confusing. BEWARE on their booking site if you want to make a reservation. Im not the only one here who feels the same way. *RED FLAG when your boyfriend books the reservation, you put your card on file and you later get charged just because of misunderstanding/confusion all because they cant find a better server for making reservations and the first thing they do is tell me im wrong.... My card got overcharged. WHY WOULD I RATE THIS 5 STARS!!!! GOOD CUSTOMER SERVICE IS KEY. Which this company does not have. Ive never been threatened by a company to take legal action just because i rated them a 1 star for my experience/my opinion. For a first experience, I wish it could have stayed amazing. They could be great, if they replaced whoever handles the administrative side and their booking system or put their act together and act like business professionals. Sadly My boyfriend who booked the reservation and myself will never do business with them. Check out COWBOY TRAIL RIDES, they're the same price. THEY OFFER COUPONS. NO HIDDEN FEES. Better booking system, better trail-red rock location, they have a shuttle service, they have a permanent location, & answer phone calls. read more

Las Vegas Trail Riding - BEWARE! READ ALL REVIEWS. - Horseback Riding Near Me - Boulder City, Nevada

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After buying their Groupon within a few hours of booking got food poisoning and needed to cancel. It was over 24+ hours in advance and Groupon was accommodating and gave me credit back to use for another purchase. Well after having to email and text to cancel through Vegas Trail Riding they charged my card for full amount when no services were used. They do not answer the phone and tell you to read the fine print and with not help in solving your issue. Customer service was non existent and Im lead to think it's a scam all together for the charges on my card. read more

So, my experience with this company is a bit odd. When i was trying to reserve a spot for a nice afternoon with the family, all i was pressured to do was PAY, PAY, PAY. Buyer beware of the pay first issue. Next, no one ever answers the phone. They are happy to text you quickly but will never answer their phone. Next, when a question as to what type of horses they have or availability or their address so we can see the horses and to see if our child would like to go or not, this company will NOT even share this info. That is a huge RED FLAG. I'm sure this company has good deals and is a company. However, in this day and age, the more secretive you are the less we as the public will not respond or be a consumer of yours. Buys beware. read more

Las Vegas Trail Riding - Proof of a false location. Buyer beware!!!! - Horseback Riding Near Me - Boulder City, Nevada

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I had the Amazon Locals vouchers and it was an amazing experience. Ayla, our guide was as cool as they come.. very friendly and down to earth. Horses (Hero & Candy) were really nice too. the whole experience was amazing. We were scheduled for an hour and a half but it took an extra 15 minutes since we stopped for pictures. I received an email that requested to confirm appointment. Also instructions when to arrive, where to park, and where to meet the staff. Thumbs up.. I'll definitely will bring more friends to experience this. read more

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We booked my hubby's bday ride through Groupon; Next time I'm using their website instead (less extra fees). Our wrangler was Ayla = ABSOLUTELY Fantastic!! She is knowledgeable, friendly, professional and took pictures from her horse on horseback for us. Folks, this is a DESERT ride (so my bad for picking AUGUST in Las Vegas, but it was hubby's bday). There is wildlife around you, and the various, subtle, changes in the desert is cool. But if you are unfamiliar with desert rides, you may want to look at the pictures, so you are not surprised. They supplied headgear - if you need (I do, bc I'm a klutz & wasn't taking chances from atop a grown horse). Also, they provided small saddle bags they hang in front of you from saddle pommel, so easy access to your water, etc. (I was dumb & left my water in my backpack- harder to grab & steer a horse). If you are SMART, ask Questions, read all the directions = you will have a great experience. read more

We had an amazing ride! The staff was super friendly and ALL the animals were great!! We got our deal off LivingSocial and it went off without a hitch! Purchased online, followed the easy instructions, and got a confirmation email quickly. I decided to change my time, and they accommodated us without any problems. The horses were fantastic and so gentle! We had a mini scare with my horse taking me off the path and straight down the hill!! It was scary but she had great balance and I survived. LOL We definitely want to return again!! read more

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Had a great time!! Our tour guide Roddy was fun and knowledgeable! The horses were beautiful!! I recommend booking through the website direct no hidden fees or anything. Definitely will do it again!! read more

It seems this company had some really bad reviews in the past but luckily they seem to have made some improvements since then...So my experience in November 2016 was as follows: Cons: -Extra fees are tagged on for rescheduling, riding on certain days or times i.e. "sunset ride", and various other fees before reaching check out. These were additional fees after already purchasing the Groupon voucher. (There's a mandatory $10/per person tip for the horse handler which isn't really a big deal, but just be prepared to bring cash to the ride) -They only answer via TEXT, no phone calls will be answered which can sometimes be inconvenient. -They are definitely more laid back and casual as a small, family owned business, as opposed to sharp or detail oriented company. Example: Their website is of lower quality, they only respond through text, changed location of our ride the day of, etc. Pros: - Our horse handler/guide, Charlie was kind and knowledgable. - The horses were beautiful, gentle and well trained. -The trail ride was beautiful! - Replies to texts somewhat efficiently -Location of the ride was fairly easy to find (just a horse trailer parked out near sunrise mtn. I think they transport the horses out from their private residence in boulder city) **Bottom line: I would recommend this ride to anyone who is up for a fun, relaxing adventure at a fair price! We definitely enjoyed it :) read more

Las Vegas Trail Riding - Morning mountain riding with my friends. - Horseback Riding Near Me - Boulder City, Nevada

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Purchased the Groupon for 1.5 hrs for two riders for the sunset ride. Earlier that day I received an email requesting additional fees that were NOT included in the Groupon $89 in addition to what I had already paid, but if you don't pay them you lose your reservation and your Groupon. We got to the site, which took us nearly an hour, at 7:33pm and we were heading home by 8:36pm so not even an hour on the horses. We tipped the guy $10, because I felt like he didn't really do much. Two minutes after we left they texted me saying that if I had tipped the wrong amount they could charge my card for more. Than this morning there was an additional $22 gratuity fee charged to my card. In other words I still ended up paying over $300 for the ride. Also, guide took two pictures of us and he said he'd text them over, which he never did... read more

Guide was wonderful. Although I feel I got shorted on time because she was late which owner never addressed when contacted about it. Guide did not arrive until 1210 (ride was for noon so I was sitting there since 1140 waiting) and being back by 105-107. That was not a 1.5 as promised. Also on top of ride being shorted I wish it wasn't such a trash filled canyon ride with not much to see. There was a ride after me so do not know why we could not be booked as a group when she said there was no other rides that day so I'd have to pay for a private ride . I payed 108 dollars for not even an hour. I do believe the guide was great and she was super friendly. Just would not pay 100 dollars again or 50 dollars for this ride. This isn't my first trail ride or first time riding horses and I know improvements can be made. I even tipped her 20 bucks so over 120 bucks for maybe a 35 40 minute ride seems crazy to me. Also owner is very hard to reach and only communicates thru text. She even admitted there's more fees not mentioned on Groupon so beware of that! I feel she uses Groupon as your hook then sinks you with more fees which is pretty crummy from a business perspective. Overall I'd highly recommend going elsewhere for a nice ride. Although the guide is extremely nice and friendly she just seems frazzled like she is tired/overworked. read more

Address used is a shell gas station in a sketchy part of town. Walked into the gas station thinking maybe there's a rented office somewhere, the people working there had no idea about this business. The phone number is a google voice number again another red flag. Bought a groupon deal for $35 for a 90 minute ride. Booked the appointment through Groupon as was directed. Day of show up at the gas station (obviously confused, because there's no horses here) so call the number on the website get a google voice message to send a text (what kind of professional business is this??). So send a text asking where they are located because the address provided is a gas station. Get a message back that we'd have to pay an additional $50 to ride that day because they booked a private party and would need an additional guide, how is this my fault when the booking was available on the website? No sure who was replying to the texts because they never introduced themselves at all (again super professional), they proceeded to tell me that I should've read the email, that I never received. The whole thing felt like a scam. The gas station address, google voice phone number and then adding additional fees after the ride was booked... buyer definitely beware! read more

Las Vegas Trail Riding - Correspondence with the google voice number. - Horseback Riding Near Me - Boulder City, Nevada

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Terrible Customer Service. Rude. Snarky. Inattentive. On 16March2017 I tried to purchase a 2 Person Tour with a Living Social Voucher. Voucher amount was $130.00. Tours cost $35/person, but was expected to pay an additional $20 for using said voucher, $10 for being on a weekend, and $5 for booking online. The voucher only covered the $35/person charge. I was expected to pay the additional charges, ($35+tax) out of pocket. (This was the cheapest... if I wanted a private tour; add $25/person, Tour booked on a Holiday; add another $10/person, Booked a Sunset Tour; add $10/person... none of which can come out of the $130 voucher) Not to mention, there is a "mandatory gratuity" due before the tour starts of $10 cash/person. But that's not even the real issue... When I inquired about the additional charges and asked why the voucher doesn't cover them, is when I got irritated. I called them and immediately received a text message from the company, while the phone was still ringing. I asked about the charges and was ignored for exactly 29 minutes before I replied with "I will have to ask for a refund." To which I received this reply; "You couldn't wait 20 minutes for a response?" and "Living social can assist with the refund for your voucher. Sorry I was assisting other clients and dealing with a staff meeting and couldn't jump through hoops to immediately respond to your text." (Mature, business-conscious response, right?) To Las Vegas Trail Riding: -Answer your phones. If you want to run your business with text messages, reply to them in a timely manner. 29 minutes is about 25 minutes too long to expect a paying customer to wait. Do you find it acceptable to leave a customer on hold for 29 minutes? -Don't be rude. Snarky responses to potential customers is unacceptable in any manner. I didn't initiate the refund process until you started being rude. I was truly hoping you would have tried to convince me to give you another chance to become a customer. -Be clear and upfront about pricing. How do you expect to increase clientele, new or returning, when you have hidden fees and erroneous up-charges to those who want to give you money? -Mandatory Gratuity?! Pay your tour guides! I will certainly tip them for a job-well-done... not before the service is complete. Terrible business plan! To Potential Customers: -Be careful when choosing this company for your excursion. Las Vegas is chock full of businesses that cater to it's clientele and has up front pricing. -Be selective. Be informed. But most importantly; Have fun! read more

Where to begin? As another reviewer remarked, I WISH I HAD READ THE REVIEWS ON HERE FIRST. I haven't even left Vegas yet and I had to stop what I was doing to hopefully save others. Super unprofessional! I first bought the livingsocial deal on May 4th for my birthday weekend on May 14th. I made the reservation on their website as prompted, entering in my information even though the site was not secure. Someone from the company got in contact with me to let me know the dates I had chosen were not available(why do you advertise 10am, 2pm, and 6pm rides on the livingsocial website if you don't offer 2pm rides), and let me know I had to choose another time slot. I asked if Saturday at 10am was available, and they responded letting me know I was confirmed for Friday at 10am. So of course, I had to reply letting them know I was unavailable for that date, and if they did not have the requested date I would have to cancel or reschedule. They responded with an apology that they had made a typo, and my reservation was confirmed for Saturday at 10am. Fast forward to birthday weekend, and I am super excited. Morning of, we get a text from the company saying the guide called in sick and no other guides were available. No problem, I'm a mom...so I'm pretty understanding and patient when it comes to erratic and unforseen changes of plans. Guide felt sick, what can I do? The company offers to schedule for a 2pm ride, which I accepted and asked him to let me know if the spot was open so I could plan my day accordingly, which he agreed upon. It's just about 1pm and still no response, so I contact them to see what is going on. He replies that they are still having an issue getting the guide, and asks me if we could reschedule for the next day at 2pm, which again I agreed. I also let him know that Sunday would probably be our last day here in Vegas, and asked him to confirm ASAP, as we had a 3 and a half hour drive ahead of us and needed to leave early. "Ok, will do for sure." He contacts me later in the day to let me know they have a 10am and a 2pm available, and asks my preference. I change the appointment to 10am for the sake of time(at this point my wife and I have already had to rearrange our Vegas plans twice and have missed out on quite a few things we scheduled to do), and he confirms the change. Imagine my surpise as well when I go to check my bank account and find that I have been charged $15.45 by the company. For what? The only thing I can think of would be the mandatory $10 tip. It was my understanding however that this would be payable directly to the guide, not the company itself. And I figured it would a cash tip. And why is the company charging my card before I even redeemed my voucher? (After reading another review, it may be fraud) Now, with all this being said...you can understand the apprehension we have when we wake up at 7am wondering if we should get ready yet another 3rd time around. We wait for his confirmation...8am andddddddd...nothing. So we contact him at 815am: "Hi, I just wanted to make sure we were still on for 10am." After about an hour passes, around 930ish: "Yep...getting ready to saddle now :)" So by this time: NO, we are not ready, nor are we close by to get there in time. My wife has been waiting to take her medication for her back pain(it makes her woozy) because she wanted to be able to take part in the ride(hence the reason we scheduled the prior rides the specific times we did), and because the company waited until last minute to confirm the rides, I told her to go ahead and take her meds so she could feel better, due to previous experiences when they cancelled or rescheduled us. You don't call your doctor's office, leave a message with a desired appointment date and time, and then 30 minutes before the desired appointment date and time, the doctors office calls to confirm. That is not how business works. Not professional ones at least, I explained our greivances to the individual texting us, outlined my negative experiences, and requested a full refund as politely as possible. Hell, I even thanked the person for "attempting" to work with us just to be respectful and not come across as a brazen asshole who just didn't want to pay up. Without even so much as acknowledging the inconveniences, he shrugs us off and gives us an email to contact the company as he "does not handle refunds". Seriously bro? Another thing, while I was looking up the information on the livingsocial website(to leave them a bad review in fact), I noticed that the deal was not popping up in my vouchers list. Upon some further research, come to find out the company marked my voucher as redeemed on May 7th. May 7th?!!?! I wasn't even in Las Vegas at that time! How can I redeem a deal in Las Vegas, NV when I was in San Bernardino, CA!!?!!?!?!?!?! Someone needs to come and get Las Vegas Trail Riding, because if they don't Adrienne is going to have to, and it's gonna get 12 different kinds of cray. read more

I chose this company after seeing them on living social. Before I booked through livingsocial, I looked at the company's website & it was cheaper through the company instead. All the fees that people speak of on here are clearly stated when you book through their website. I wasn't booking during a time that required any extra fees (weekend or sunset booking) so I didn't have any qualms with this part. Our confirmation email stated we had to confirm with them via text our appointment time & to receive the address. All went without a hitch! Upon arrival, our trail guide Tammy was there & super friendly. Our horses were all set to go once we got there. They were super friendly & healthy. I've had an awful experience riding before so was excited when I could see how well these horses were cared for. Our ride was just myself & my husband, which I thought was amazing. Our ride was probably one of the best riding experiences I've had. Tammy was a fountain of knowledge & you could tell she really had love for all of her horses. All in all, I loved riding with them. It was awesome & I totally want to go again. I recommend booking through their website instead of purchasing a living social deal :) read more

We had a similar experience as a lot of the reviewers here, but I really want to be fair. I'll start with the cons first. They are not very business oriented. I am not sure who manages the business side. Communication is horrible, I booked an April 2015 ride in December 2014. So the week of my ride I tried to confirm. I sent several emails and texts and even called. But as you can see, there really is no sense calling. No one will answer the phone. They did finally (the day before our ride) re-confirm (they did confirm in December, but since it was four months earlier, I wanted another "we're good this weekend right"? The place is pretty much a junk yard. That really didn't bother me. I wasn't there for any of that. Just know what to expect. And 80+% of the ride is on pavement. Up some city streets, then 10 minutes of a trail..with a very good view of the city at the top (so I might suggest a sunset ride). People should know this part to know what to expect. it's not a desert, scenic ride. The ride is probably an hour tops (by the time they saddle up everyone and get them on the horses). Now for the pros...Charlie, the guide, is very nice. The horses are very nice, tame, beautiful. You will get your ride if they've confirmed. it's not a scam, they just need more business oriented people to manage their business. We actually enjoyed the day, the guide, and the horses. But if you're looking for some type of romantic setting, this really isn't it. You're in town with the exception of a few minutes. read more

This company has been messaging people and threatening them to take down their reviews, if they are less than 5 stars. "Consumer Review Freedom Act" protects you, so if it happens.. Stand your ground. I was extremely disappointed with my experience, and I hope people read all reviews before booking this expierence. read more

We got worried when we read the reviews after we bought our living social deal, but we had a GREAT experience. We had no problems booking the reservation on line, our wrangler Charlie was professional and friendly and answered our texts right away. The ride was a long slow walk through the neighborhood into the desert trails and back. Perfect for 2 seniors that haven't gone riding for ages, However, Charlie did say that for more experienced groups they ride out on other trails at a little faster pace.. The scenery is what it is and the property needs some care, but for us it was perfect and exceeded our expectaitions especially after reading the other reviews, read more

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Had a great time. I would definitely do this again! Our tour guide was awesome! I completely recommend this to anyone thinking of wanting to go horseback riding. read more

Las Vegas Trail Riding - Best horses eva! - Horseback Riding Near Me - Boulder City, Nevada

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My friend and I REALLY enjoyed horse back riding with you guys!!! When we purchased through Groupon we that that's all we had to pay. But there are $9 worth of hidden fees. I know we are already getting an amazing discount with Groupon but you guys should put the fees in the fine front or something. But I would definitely go back and visit. Thank you charley for being such a great guide!!! read more

It was great ride great experience for my kids first timers friendly staff family owned not too long of a ride it's perfect. Will definitely do it again read more

Very bad experience. I would NEVER go back nor recommend to anyone. Dont even bother. Lots of extra stupid charges. Mandatory tip of $25 to be expected despite service. VERY bad or NONexistent post customer service. We paid for 90 mins experience. The whole experience lasted no more than 45 mins. The 'sunset ride' was literally up the asphalt road and back. We did a 3 min loop in the dessert. I could have driven up the road in my car and got the exact same experience for free. read more

So, like most reviews on here, I didn't read reviews until after I purchased a Living Social voucher. It actually didn't occur to me to check yelp until I went to reserve time and there were a lot of possible additional fees and it just seemed a little weird to me. I came to yelp and read and I was scared!!!!!! I figured for sure we would have the same experience as many others on here had. Many things started off similar, text conversations, directions to the meeting location the day before our ride, etc. HOWEVER..... these guys were exactly where they said they would be exactly when they said they would be there. The horses were all ready to go. The 2 men that met us were SO nice, professional, and friendly. We were a group consisting of my mother, myself and my 2 children aged 9 and 13. They had helmets for the kids, picked appropriate horses for each person, and the guide spent the entire hour listening to my 9 year old tell him stories! The weather was great. The ride through sunrise mountain was wonderful. The whole experience was perfect, aside from the anxiety I had prior based on reviews. I don't review every company I do business with, but, I HAD to for these guys because in my experience, they didn't deserve the negative stuff. Hopefully whatever issues they experienced in the past are staying in the past because this really was a great time. We enjoyed it very much! I gave 4 stars because I was a little turned off by the extra fees that were added on top of the living social voucher. IMO once you have the voucher, your adventure should be paid for unless you upgrade something. I feel like those fees should be added into the voucher price and paid upfront so you don't feel nickel and dimed! Otherwise, read more

I would not give this even one star. Booked this thru Living Social. It said to meet up at the "Ranch" which was pretty much a junk yard. Used the restroom which could be part of a horror movie. My horse was good. But there was no "trail ride"! We rode up a paved street amongst houses then back down the same paved street (about 5 minutes was on dirt). Good views of Las Vegas but that was it. I am very surprised Living Social even offer this voucher. It was not a good deal at any price. read more

I AM ANOTHER ONE WHO DID NOT READ THE REVIEWS. I ALSO GOT SCAMMED BY THEM. Same as the others on here. I bought a Living Social deal. I also had to provide a credit card to book the reservation and was not ok with this. After repeated calls and emails for a couple weeks, I finally heard back and was told I had to go online and put the credit card info in before I could book. So I did and then was booked. A few days before the event came, I was charged an extra $15 something for extra fees. Then the day of the reservation I get a text from them saying the guide is "sick" and they don't have another one available. They said they would contact me to arrange another date. I've emailed, text and called and it's now been 2 months later and they have never responded. I did get a credit from Living Social for the amount I spent on the voucher, but never heard anything from this company nor the refund for the extra fees. I personally feel this company is a sham. They may give some rides, but it sounds like enough so they can appear legitimate. I feel they get their money from a fake Living Social coupon they never plan to honor and also able to get more funds from the fees they charge to just sign up for a reservation. I am also reporting them to the BBB. DO NOT USE THIS COMPANY, DO NOT BUY THEIR LIVING SOCIAL COUPONS!!! read more

WARNING! I made reservations for 2 and they never sent the address of where to go for the ride. Then they fraudulently charged my credit card which they still have not reimbursed 6 weeks later. STAY AWAY! read more

I paid $35/person and $10 tip (at the end). For this price - it was okay. Horses were nice (not an expert here). Guide was friendly and talkative. Now the bad: * tour was only an hour - not 1.5 hrs * path was 90% through city streets. View was nice (in the far distance), but you had to look beyond all the houses If I had paid full price - I would have felt cheated. read more

Organization is lacking. Put a credit card on to book reservation and they charged me on it and didn't use my groupon and now are not responding to me. We literally were on the street 92% of the ride, walking on the horses the whole time. It was all bullshi* honestly. Our tour guide was super nice though :) read more

I hardly review but I feel obligated to WARN ALL CONSUMERS about this business. Booking was hard enough with very little communication (only through text and only during your purchase)I still hadn't heard from the business and it was coming down to the last few hours before my reservation (3 emails, 5 phone calls and 2 text messages.. these guys must've been laughing at me). The lack of communication was pretty motivating to cancel.. I was about 79% sure I was getting scammed but they had my card on file and I was actually too nervous to cancel for fear of what they may have done to my account.. this was suppose to be a surprise birthday gift for my husband but I had to let him in on what was going on because I didn't want the surprise to be that we were getting scammed!..I finally got an address to drive to 3hrs before time and it's IN HENDERSON! no where near Boulder City. My husband and I pull up and I've never been so unsure about approaching a property.. we were shooed away from the property for being 45min too early. And they handed us a waiver to sign which we read as thoroughly as we did all of their online disclosures. By the end of the mediocre ride, we tipped them a small amount and decide to stay close by for more recreations, since we didn't get our nature fix from their tour. And that was when the charge notifications started coming through on my phone. They had charged my account 2 more times without a single explanation. Of course, they didn't answer when I called immediately. But the texting came through real strong as they began defending "service charges" that are collected at the end of the ride! We drove right back to their property only to encounter two faces that we hadn't even worked with yet, throwing generic "contract" phrases at me and my husband. They went as far as to admit that the tip we gave 30min earlier was going toward "service fees" and since we didn't tip a lot, they were allowed to pull from our account what they pleased! We had stumped these "business people" in so many of their rebuttals that they started throwing money (CASH) at us to leave their property before their next reservation arrived! The BBB will certainly hear about this! Read the reviews before you buy!! Very sketchy. False advertising. Hidden fees. .. they're looking for tourists with a lot of money that see it as too much of a hassle to dispute "a Vegas scam"! read more

My wife purchased tickets to this through Groupon for our honeymoon in Las Vegas. Their site said that they would email us within 24 hours of booking along with dates to choose from. We followed all the directions as they were stated on their website. Two days had passed with no response whatsoever. When we tried calling them, an automated message said that they do not accept phone calls for booking. What kind of business does not accept phone calls? Thankfully, we were able to receive our money back through Groupon. read more

I bought this experience on living social. Got a great deal. The place is located at a house far out on boulder hwy. had a hard time knowing if we had the right spot, lots of horse property out there. They had no signage. The front yard and side yard had lots of junk and clutter laying around. Not too appealing to a costumer. On a good note,The people were quite friendly! An older gentleman showed us around the property. Got to pet goats,sheep, bunnies, ponies,and more. The animals looked pretty well tAken care of, for Vegas farm critters. Our ride was about 11/2 hrs long out in a nearby desert close to the house. I wish we went further out. The horses were well trained and well behaved. Our guide was a sweet gal. All in all we enjoyed our ride. read more

I've been scammed. Booked this with my Groupon, I am on my way to the site and 5 minutes before arriving they sent me a text saying their guide called in "sick" and we were forced to cancel. Regardless, there was nothing on the "site", no trails, no business. Started heading back, bummed out, stop by to take some pics and not make a loss on our trip close to Nelson's Landing and asked some locals about the "Horseback Riding" business. It does no exist; this is fraud. Silly me, didn't check for other reviews before giving them my card info and letting them charge me a "Sunset fee." Luckily, as soon as I got home I contacted Groupon, and they refunded my money, the Groupon money, not the "sunset fee". They charge all sorts of fees, "weekend fee," holiday fee," etc. They claim their phones are too busy therefore it's best to text them. So knowing that it was fraud, I texted to see when I would be able to reschedule. They said 'when are you next available,' I said the next morning. They texted back saying they didn't do rides on 4th of July because of fireworks and safety concerns, regardless you can schedule at various times for this day on their website. I texted, so when are you available. Never received an answer. Please do not even think about it. I'm a sucker for good reviews but this had me in awe. read more

Once again as in all the other poor reviews, I should have checked yelp before purchase. If you did purchase this 90 minute trail ride on living social or groupon, ask for a refund before wasting your time. Here is my experience: After purchasing the the voucher, I went online to book the reservation. No real problem other than if you want the afternoon ride it is an additional $10 per person, and the statement of a mandatory gratuity of $10 per person. Ok whatever!!! So I got confirmation of our ride and thought all was fine. Went on the website to get the address... Hmmm no address. So I called the number listed and it was a recording that said " we do not return phone calls you must text or email" so I text. Can I please have an address of where you are located. I did get a text back with the address. Since I am not familiar with the area I decided to go early so I knew I would be at the right place on time. I got there no problem. It was a residential area. Looked junkie! Talked to a lady who was with the horses and told her we were there early for a trail ride and would be back. We got back and went to where we were suppose to wait. We waited about 20 minutes and a lady came from inside the house and asked if she could help us. We told her we were there for the trail ride, she said she would go see where the guide was. She returned 10 minutes later now 6:00 and said " he is sick" "he tried to get ahold of you" I had my phone with me and checked... No email, no call, and no text. No he did not! Ok sorry!!! That's all I got! So I called living social and spoke to Kate, who could not have any more professional and sympathetic! I don't blame living social, but now they know not to use this company any longer. They gave me full reimbursement. I love living social!! read more

What a farce. The silverline location is a road and address that exists in the middle of nowhere literally. After booking one is to receive a destination email with directions which never occurred. No phone number to follow up with and the number on this page was never answered. This is a scam. I do not recommend this outfit!! read more

I am another one who didn't read the yelp reviews and made purchase on Groupon !!! Nothing on the Groupon says about other charges , and they charged $ 87 from my credit card and we didn't even go down there cuz we have to kids and we can make it , they told me there is a day care they always recommend to customers , and when I called the day care for our kids , no one ever answer the phone , they charged $30 for rescheduling which we don't even want to reschedule cuz we want to cancel the appointments, they supposed to charge only $20 for cancellation for both my husband and I , instead , they charged me $30 I can't believe how is this company still surviving read more

I read the reviews after I purchased the Groupon for my mom and I. Everything went smooth online and through email signing up, signing a waiver and getting the address through text. I was always able to stay in communication via text. Never any problems. This isn't a scam. The ride was amazing and well worth it. Yes you might have to be flexible with your dates and times due to other people trying to squeeze in etc. They do have a few trails and you will get directions 24 hrs before. We arrived at the lake mead location. Everyone was very professional and friendly. The horses were awesome, well behaved and so beautiful. The tour guide was great to. Well worth it and you can't beat that price. Just be flexible. You won't find a price like this anywhere else. The location was amazing as well! Thanks for a great ride:) read more

5 STARS isn't enough for the amazing experience and ride we had!!!! Bought it through LivingSocial without any problems, we got an amazing deal for an amazing ride. The staff are super friendly and our guide Ayla was AMAZING!!! The horses are very friendly and gave us a ride I'll never forget, can't wait to come back and visit again. I highly recommend experiencing Vegas horseback riding. read more