Needed another full set of tires. Again, Firestone had the best price (for true Firestone tires)…read more Unfortunately, I'm dropping my rating because of the service. I made an appointment for 10am. I arrived at 9:45 to drop off my car. They told me it would be ready before noon. At 12:15 I called them. They said another hour. At 1:40 I walked into the store. I was told "soon, just wrapping it up". Finally got out at 2:10pm. My suggestion... take the 7am appointment. That way nobody is in front of you.

Big bill lot of work. Took 3 days. Everything was done to our satisfaction. Brakes, rotors,…read morealignment,

I took my brand new car in for an inspection, and they insisted that I needed to buy new wipers…read morefrom them in order to pass the inspection. They cited streaks which they were not able to show, and told me if I left to replace it I would have to get a whole new inspection, essentially charging me for two inspections unless I payed for the parts they wanted to sell me. I took the car immediately to the Ford Dealership, which found no issues with it and had no problem passing my inspection as is. The car is brand new, with only 3,000 miles on it, most of which were put on at the dealership which replaced the wipers and everything before I drove it off the lots. I heard them tell at least two other people that they also needed new wipers on their inspections which further makes me suspicious that it is just their current parts selling scam. I intended to file a complaint with the state inspection agency so that this type of thing does not keep happening to people. I have been using Jiffy Lube for a long time, and while I was not going to need to come in as frequently as I just got a new electric car, I certainly had been recommending it to all my friends. They have lost a life long advocate and customer from this experience.

They opened on time, and started work right away. They took care of the drive train belt, flushed…read moreout the radiator and engine and gave us discounts being we were stuck on vacation. The manager was very nice. We would recommend them again.

I went to Wal-Mart Auto Care for an oil change. Paid 50 something dollars, and left. While on the…read morehighway. I heard a wind like sound coming from engine compartment. I pulled over, looked under the car, and saw that the driver's side engine cover was touching the ground as well as having been ground down by touching the road. It became clear that the mechanic that performed the oil change under my car either did not properly fadten this cover or left off fasteners. Going back to Wal-Mart to have them rectify this shabby craftsmanship which caused damage to my vehicle.

I drove up and 3 associates came out. I had a flat tire with possible tire damage. There seemed to…read morebe confusion about what to do. They called another associate out and he said he would have to put it in the lift to see if there was actual damage or if the flat could be fixed. One of the associates got into the car, closed the door and put his hand on the steering to drive the car into the bay. Which was shocking to me because I had the keys in my hand and the car was off . Another associate said he gets ahead of himself sometimes. I tried to ask another associate about the flat and he said I don't speak English. I was quoted a price and agreed to it. I was never called to let me know the job was finished. I scanned the tag after about 3 hours and it said there was a problem. I went back and the car was finished. I was given a different total and when I asked why was the total different , I got a blank stare and no real explanation. The whole experience left a bad taste in my mouth and I will never go back there, even if I had 4 flats. Nobody seemed to know what customer service is truly about.

When I arrived to get my oil changed I decided to get tires too a they had to get the tires from…read morethe warehouse. It took awhile for the tires to get there, ut they got them pt on fast and kept informed of the progress. They were polite and knocked little off for the wait. I will go back again. They suggested other services but were not pushy. I am very happy with the work done. The shop and waiting room and rest rooms nice and clean.

The service was outstanding! I got what I needed and they were very polite and helpful! And very…read morequick service!

Was undecided on whether to take my car to Ford as I've always done, but decided to try here…read moreinstead. Was third in queue and once I was in, took all of maybe 15 minutes. Had a convo with the crew while I waited in my car and overall, very pleasant, quick but thorough job. You're here for an oil change and you're out before your coffee gets cold. For what I get, was a bit more, but I knew ahead, I'm paying to come in and get out. Not like ford where you're first in line and 15th car out every time. You're paying for convenience and that's exactly what you will get. Will definitely come again

Very fast, informative staff, loved staying in the car. Mechanic explained everything they were…read moredoing and. No pressure to buy extra services

Very good place to get your car worked on ! Very good…read morecommunication. So polite! Best people here !

Very disappointed with the new assistant manager tim they have there hes quite rude unprofessional…read morevery cold & mean worst decision ever .. The main manager ron is very understanding kind very respectful & thorough though it is not enough for me to want to go back there for anymore future work till the assistant manager is replaced if that ever happens

Very fast doing vehicle pickup and repairs would recommend to anyone needing any type of vehicle…read morework done

So I blew out a tire after hitting the mother of all potholes while travelling on 84W in Lackawanna…read moreCounty, and Stanley's Garage saved the day, safely towing my car to the nearest dealer in Wilkes Barre, PA. The service was friendly, professional, and timely. Many thanks to Stanley's Garage!

Very good service! Tony and Hosea were extremely helpful in a moment of potential crisis.read more

Darren and Tony at the Pep Boys Scranton was super helpful on Memorial Day with my tire change when…read moreI called in and arrived in person. Their mechanics did a great job on my tires. The towing via Pep Boys was a good deal within 10 miles radius and their live mobile update was great too.