My experience from start to finish, beginning with the sales rep and ending to scheduling my next appointment was seamless. When I first arrived to the MDR office I was warmly welcomed by the front desk, I wish I caught her name but she was such an angel and incredibly helpful! I let her know that this was going to be my 2nd underarm laser hair removal (diff company years ago) and FIRST ever brazilian of any kind and I incredibly terrified. She was very genuine and really did try to calm my nerves - especially about the brazilian. She also gave me some tips and told me it was going to be a breeze - it was very hard to believe her but boy did I try! I was taken into the exam room and my nurse was miss Dora and she phenomenal!!!! So patient and experienced and made sure throughout that I was doing ok. She started with my underarms, but before she did I asked for an icepack for my lady parts to freeze while I waited and she gave me one. The machine they use is one I have never experienced, it had a fan and was cooling and FAST. Dora gave me a heads up of the parts where it could feel a a little "spicy" than the normal light pinch feeling and that was helpful so I can anticipate. She then moved down south and this is where my fear really set it - she again gave me some areas where it could hurt and honestly...it was SO freakin easy. I definitely encountered some "oh shit that hurt" moments but honestly it was VERY tolerable. Dora made me feel so comfortable and it was obvious that this was not her first rodeo - I hope I get her again the next time I go! I left with my ego still intact - and again the front desk was ever so sweet and we scheduled upcoming appointments. I also purchased a package that I am very excited to use throughout the year and it sounds very worth it! Thank you sooooo much MDR LaserAway. Ya'll are amazing - praise the lase! read more

STAY AWAY!!! I called to schedule a simple Hydrafacial, fell for the sales tactics and was sold into a RF Microneedling (Potenza) package of 3. I was literally in the treatment room being numbed before the first session and a man from the front desk came in to upsell me on an additional package of 3. For the treatment itself, I expected pain akin to tattoo shading on a sensitive area - this was so much worse. The nurse assured me it was fine. Afterwards I was incredibly swollen and had deep grid marks from the device. This continued well beyond their aftercare timeline, and I contacted LaserAway by email and phone. It took nearly a week for anyone to get back to me. By then I had already gone to an actual dermatologist and was put on a steroid cream to help heal the damage and prevent scaring. I learned that the settings used on the device were way too aggressive. My skin remained inflamed for weeks, and over a year later I still have grid mark texture all over my face, neck and chest & have lost significant volume in my fat pads around my eyes, lips and cheeks. Getting anyone on the phone to resolve this felt impossible by design - eventually I got a hold of the sales rep who sold me in initially, and explained that I had a horrible outcome and cannot continue. They changed my remaining pre-paid package value to laser hair removal, which felt low risk enough. Of the 8 sessions of laser hair removal I had, my appointments were changed 4 separate times, often same day. In the end, all 8 sessions combined weren't nearly as effective as the laser hair removal I've had done elsewhere with fewer sessions. Still, the woman at the front desk made sure to ask if I needed to purchase another package before I exited my last appointment - and unsurprisingly, there happened to be a special limited time promo. I'm left with skin damage, a lot of wasted time & money, and deeply ashamed that I fell for the gimmick in the first place. If you're considering LaserAway, especially for advanced facial treatments, please get a consult & quote from a cosmetic dermatologist first. read more

I can scarcely believe a nurse would be so pushy, except that after reading other reviews I believe it now since aggressive sales pressure without follow-through on their word is the reputation that LaserAway has built. I was worried about the new upper lip package I got through a partial exchange of credit from an unused package since I have been on maintenance with little hair growth, but the corporate manager Brian himself assured me that I had his OK to change back to the old unused package services if I did not use this new package. I went in to Marina Del Rey for a treatment of upper lip and another body area. The office explicitly told me it is ok if the appointment is booked for both areas, but I only decide to get one treated that day after talking with the nurse. So I told the nurse my concern about the hair being too light and fine in the upper lip area to respond to the laser, and that I did not want to do the upper lip, and only wanted to do the one other body part. Staff from the old Olympic location had told me repeatedly throughout the years that the laser does not work on too-fine or too-light hair. The nurse here, however, would not take no for my answer and insisted that I get the upper lip done claiming that she knew better how to adjust the settings than other nurses and that I had old info. Sure enough, it was a waste of a service done --- every little fine hair left on my upper lip area grew back, and it is no different from before I came in for that appointment. On top of that, as the upper lip package was used, I was told Brian's promise meant nothing and there was no record of my old package on file anyhow. So now I am left with something that is useless unless I want to waste my time making appointments and trips to LaserAway for no results. read more

I didn't think it could get worse, but that was silly of me. Scheduled an appointment for 10:30a; get text and email reminders of my 10:30a appointment. Suddenly, it gets changed to 10:45a with ZERO communication. I *did* get a missed call, but no messages left. When I try to call back it goes to a call center, not the location so no one can tell me why it was changed. Disappointed, again. read more

First experience was great, but 2nd experience with cool sculpting I had 1 thermal failure after the nurse applied the applicator twice. I told her to mark the chart so that when I come back they'll know what side to do. They had no upcoming appointments soon, so I booked an appointment at their Santa Monica location. I went to the Santa Monica location (original apt was on Monday and rescheduled for last Saturday at SM) and low and behold the chart isn't marked what side so they couldn't do the replacement procedure. The manager at SM said they'd get ahold of MDR and try to reschedule me asap. I was supposed to hear from someone yesterday (Monday 6/9) and haven't heard from anyone. I followed back up today and apparently the nurse who did my procedure hasn't responded/been off. Very frustrating because I told the nurse 3 times to make sure the chart was marked and here I am with this location and incompetent nurse wasting my time. Get it together. We aren't paying thousands for some halfbaked service. You're supposed to be the leader in the industry nationwide, but now I wish I went elsewhere. read more

Very disappointing experience. I paid $570 for a 50 plus 10-unit Xeomin treatment and saw no results. I have extensive experience with this procedure, and this outcome is unacceptable. The customer service was terrible--they were rude, unhelpful, canceled my follow-up appointment without notifying me, and never followed up after requesting updated photos. I would not recommend LaserAway. read more

1 star because the staff is friendly. Zero stars for everything else. This place is a complete scam.

I will admit my first appointment I felt very uncomfortable and I felt like the nurse was judging me. I almost canceled my treatment plan, that's how bad it was. Then I started booking with Gwen, I believe that's her name, and my appointments were way better. She was patient and just as sweet as can be. Now I have Dora, and she is by far the best nurse there to me! She listened to my concerns about patches of hair, and she took care of it. I saw a difference after my first session with her right away. She is also super coo and I just love her personality. Shout out to Dora and Gwenyall the best. read more

I'm extremely disappointed with my experience. I was explicitly told that if I made my monthly payments on time, there would be no hidden fees at the end of the year. I agreed to the treatment based on that promise. After paying consistently, I was later charged additional fees that were never disclosed upfront. When I questioned this, the explanation was unclear and felt like the terms were suddenly changed after the fact. This feels misleading and unethical. Medical/aesthetic providers should be transparent about pricing, especially when patients are making long-term financial commitments. I would strongly caution anyone considering LaserAway to get everything in writing and double-check the contract, because verbal promises were not honored in my case. Called multiple time and the manager never called me back ***** "loved the follow up"****** read more

I have a bone to pick with you guys - every single time I go to Laser Away for anything, I look 5 years younger. I've become an absolute menace to society because of how hot I am. My confidence is stealing the hearts of many husbands and its pissing off the neighbors. I am simply a smoke show amongst peasants who have chosen sadness, having not visited Laser Away. People can't even BELIEVE I get filler or botox - so what am I paying for? To look beautiful AND natural? Don't even get me started on my exquisite lip flip that has since been snappin' necks and cashin' checks. I hope you see how this is a major issue, and figure out how you are going to rectify the situation- preferably in a couple weeks when I come in to get other things done. I hope we can all learn from this. read more

I have been to a couple other laser aways for laser hair removal, and clear and brilliant facials previously, but I decided to try the Potenza microneedling treatment and oh man does it hurt. You do get numbing about 30 minutes but you can probably have more time with the numbing cream and even with that it is not the most comfortable of treatments. I don't recommend cutting down on your numbing time or going around your period because you will feel it sooo much more. I gave 5 stars because the front staff was friendly and very knowledgeable about their treatments and products, and nurse Denise who did my treatment was kind, explained everything in detail, and reminded me to breathe helping me feel more at ease. She made the experience more tolerable. I'm now 2-weeks post and my skin looks brighter and more even. I'm really satisfied with the results. read more

Laser Away's tattoo removal is a total SCAM - DO NOT get it done by them. I was scammed into getting a package during one of their many sales plus a birthday discount. I wanted to get half of my upper arm tattoos lightened enough to where I could get them covered up with something else. I was initially told that it would take 8-10 sessions 6-8 weeks apart and I'd see good results since my tattoos are over 15 years old, because older tattoos are easier to remove. Well I've gone through quite a few sessions with them and have seen absolutely no results at all. Every time I have checked in with someone to have my questions answered, or to express concern - they attempted to gaslight me and they always changed their story. I was initially told the sessions needed to be 6-8 weeks apart. Then it went to 8-10 weeks apart. Then 10-12 weeks apart, then I was told that "optimal results can be achieved by waiting 12-16 weeks in between sessions, and that's why you're not seeing results". I would have NEVER paid so much money for their package if that were the case. The switched from "older tattoos are easier to remove" to "because your tattoos are so old, they're more difficult to move and that's one reason why you're not seeing results". During my last session, the technician (who clearly didn't have much of an idea about what she was doing) had the dial turned up so high that she caused lasting nerve damage to my arm. I reported this immediately, and multiple times via calls and emails and I was blown off, gaslit, and told that it was my fault because I wasn't waiting long enough in between sessions, and that I didn't ice it properly which is BS - the bruising happened immediately. I complained before I left the session that I was in severe pain - and no one cared. I've tried to cancel my package and agreement with them and although I don't think I should have to pay for the sessions I've had since they didn't work at all - I offered to pay the discounted rate I got from my package for the sessions I sat through just to get this over and done with so I could go somewhere else. Nope, they refuse to honor the discounted price for the sessions and they're charging me full price for all the sessions since I cancelled the agreement. I'm so hurt, so angry and so ashamed I got scammed so badly by these people. Also, don't let them sign you up for an Alphaeon monthly payment account. They are PREDATORY. They set up the monthly payment that will allow you to pay off the entire balance in the time agreed to so you don't rack up any interest. What Alphaeon does is drop your payment every single month, significantly so you're ensured to not meet the deadline. My fault for not checking my auto payments - but just be aware. If you decide the use them - don't set it to automatic payments. TLDR; LaserAway tattoo removal is a giant scam and their employees are liars. Go somewhere else. read more

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They lied to me. I was told my laser tattoo removal was going to be $1200 for three sessions. I set up my account with their bank (Patientfi). I just found out that they charged me over $1500. If I would've been told the truth, I would never have financed it and I never would've agreed to pay $500 per session. ALSO... on my second session, the lady performing the laser removal was completely missing spots on my tattoo. When I pointed it out to her, she got offended and argued with me as if I didn't just watch it with my own eyes. She refused to finish her job correctly and left me in the room. The manager came in and directed another technician to continue. She was very methodical and made sure to hit every square inch of the remaining area but she isn't allowed to go over the first part with all of the missed spots twice. I very much regret doing business with Laseraway. The bait and switch sales tactics and unprofessional technicians are infuriating. read more

LaserAway - You can clearly see the dark spots that were missed because of the careless scribbling - Laser Hair Removal Near Me - Marina Del Rey, California

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First off Rachelle, and the girl at the front with the short/ long hairstyle were nice and genuinely seemed to care. Which is why I'm generously giving 2 stars. It is 12:55pm 12/22. I am writing this review from the parking lot. My appointment was at 11:45. An hour and 10 minutes later I've left having received no service. I initially scheduled my appointment in person on 12/9, I was in the area getting a birthday cake. Within 15 minutes of me leaving I get a call confirming my appointment for that day 12/9. I explained that the person must've made a mistake because I'd just left there to BOOK the appointment about 15 minutes prior and that my appointment was scheduled for today 12/22 @ 11:45. They seemed not to believe me (as if I had just pulled a no show, but said ok). Back to today. I arrived here early at 11:28 and waited for about 40 minutes before I was taken to the service room. I was doing work on my phone so I wasn't too bothered. The front desk girl with the short/long hair apologized for the wait and kindly assured me my nurse would be with me soon and that she was running late. No worries. Shortly after, the guy at the reception calls my name out and says "Christina you're doing your chin right?" I look at him like seriously? There was another lady in the waiting area. Had he confirmed the service when I got there he wouldn't have had to inappropriately confirm that in the open. HIGHLY unprofessional. What happened to patient privacy??? Mind you, I was calm and never complained this entire time. The nurse finally retrieves me from the waiting area and I can tell she's very flustered, nervous even. Maybe because she was behind, but not because of me because I never complained. While in the room she seemed very unorganized and apologized and said she was from another location so she wasn't sure where things were. I said no problem. Here's where I internally start to get annoyed. At 12:45 she says she needs help applying the applicator and leaves the room. Meanwhile the sheet they apply to the skin prior to cool sculpting is dripping sticky stuff all down my shirt and it's been an hour since my appointment was supposed to start. Then Rachelle comes in, very nice , calm and confident. I felt secure in knowing she would take care of me properly. LITERALLY as SOON as she goes to apply the applicator the girl from the front desk comes in and says I wasn't scheduled properly and there's not enough time to do the two applicators I was scheduled for but we could do one. In my mind that made no sense so I decided I would just "come back another day". Honestly idk if I will. From the beginning I have not had positive experiences with Laser Away. I chose to come to this location today hoping things would be better. At this point I will inquire of a refund because so far it's been a hassle and honestly not worth it (coolsculpting). The only reason I decided to come was to use up the rest of the cool sculpting applications I have left that I paid thousands of wasted dollars for. Definitely have buyers remorse. ... oh they offered me a facial ... they always offer a facial. Just do things right the first time. read more

My most recent experience with Laser Away, continues to be awful! I have called consistently asking to speak to who manages my account for further assistance on canceling my plan since 2021. And they tell me they'll pass along my message and I'll receive a call back in 48 hours and no one calls me back. When you want to open an account they're so pushy and will call you non stop to sell you a package. But to get someone on the phone to cancel your package. I called mid December, were nearing mid January. WAYYY OVER 48 hours. No call back, just a receptionist saying they'll pass along your message to account manager. This is a nightmare!!! My loan is almost paid off and I haven't received a service since the two times I went PRE PANDEMIC!!!! 3+ years of handling this dispute. Yelp will delete my reviews saying it's not a recent experience. But this is a REAL TIME REVIEW on CUSTOMER SERVICE!!! This is a new experience that I've been calling non stop and no call back. read more

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This company sold me a package for thousands of dollars and then unexpectedly stopped offering the service but refuses to talk to me about a refund for the product I paid for. Will never purchase a package again. Do not go here unless you want to be scammed. read more

I had to cancel my Clear + Brilliant facial appointment, and unfortunately, LaserAway informed me they're unable to schedule a follow-up to assess the complication from my recent Xeomin treatment. I find it very unprofessional that they're not taking responsibility or offering a solution to address the issue. read more

This location has very knowledgeable staff , my results are beautiful , I took Botox and voluma filler . I'm 55 years old and it took all my facial lines away and the voluma made my cheeks youthful again . Thank you LaserAway MDR . All the RN staff do great work at this location . read more

LaserAway - Laser Hair Removal Near Me - Marina Del Rey, California

As many other people are saying, it's a bait and switch scam. Got talked into buying a multi-thousands dollar package. Scheduled my appointment well in advance. Prep and drive all the way there. 10 minutes AFTER my appointment was supposed to start, they told me nobody would be available to see me. Meanwhile, they have a 24 hour cancellation policy for clients. They admitted "this happens sometimes." Called corporate and got an empty "we're sorry." Had no choice but to be rescheduled at a completely different location an hour away from my house. The fact that *corporate* reacts this way has caused a total loss of trust in their business. Proof is in their meaningless responses here to their MANY bad reviews. Do not come here, they do not care about delivering services once they've gotten your money. read more

Unprofessional. My appointments are never on time. I've been there in instances where the doors aren't even open yet for my scheduled appointment. Complete rip off. I've had three tattoo laser removal sessions and don't see any improvement - not the slightest bit. Today I went in for my fourth session and the tattoo technician claimed that my skin was irritated and she could not render service. They make you prepay for sessions, and I see why because their quality of service isn't there. read more

I hate having to write a bad review. But I also hate when a company says they will send back $700 refund check and then never sends it - and never calls back, or answers a dozen "please help!" emails. We called Laser Away monthly for over a year, trying to get help with an unused gift certificate, and finally a "manager", Abigail, assured us she would call back but never did. After 15 months "Mandi" emails and ask where to mail the $700 check, IT NEVER GOT SENT. Multiple attempts to reach this company and the local Laser Away MDR branch have been beyond frustrating. No one knows where our refund is! Be VERY careful giving them money, chances are you will also get scammed. The message you will read below from "Jamie, in customer service" will say we have been contacted - again this is FALSE- not one email (avoiding legal paper trail it seems) and not one phone number given to us to speak to a live person who would help us recover this large sum of money -which was promised and never sent. I repeat - BUYER BEWARE!! I challenge Jamie to actually reply in his response with a contact number for all of us who have been taken advantage of by Laser Away. read more

Laser away has completely gone down hill. After going here for 9 years I will not be going back. The technicians and customer service don't know what they're doing. I've had to pay more for terrible injections and treatments that they should've fixed. Shame on them. read more

From my 1st contact to the medical service I received, this is a A++ medical office. Everything is digital, on apps, crossed checked by multiple staff both in office and remotely. Best technicians....Im so glad I took the chance to come here! read more

love the staff here! their availability is pretty limited but that's expected. such a great place! super warm and welcoming environment

I'm currently getting a tattoo removed and I've been pleased with the service and treatment I've received from LaserAway. They are extremely friendly and responsive and their location is nice and convenient. read more

LaserAway - Laser Hair Removal Near Me - Marina Del Rey, California

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I waited after all of my sessions so I can give a comprehensive review from the beginning to the end of my whole experience. -about the constant discount: its all fake and just a way of marketing. The so called "60% discount" is on-going and happens all year long. They don't put pricing on the website so they can do this to people who just first see the ads (like myself). And not to mention, different locations have completely different pricing. My friend did it in Pasadena location for less than half of what I paid. -call to book: my experience with the sales person Maria on the phone was horrible. She was extremely rube, and felt like pushing me to pay in full (about $2500). Which I did, but didn't feel good about it. -laser experience: all nurses are really nice, and most of the time, they were able to get me in with about 15 mins wait. -front desk: hit or miss. Sometimes are very nice, sometimes front desk people act quite snobbish. -results: you sign an agreement of something that only 80% can be removed. I have light skin and dark hair (considered to be one of the easiest), after full 8 sessions, I have tiny hair growing. So basically, still hair growing, just thinner and slower. Do you own research before paying $2500. I wouldn't recommend them to my friends. read more

I had a great experience at the LA Marina del Ray. Everyone in that office is very friendly. My nurse was Sandy! She was superb! So kind, so considerate, and great at what she does. Even though it was my last session of laser hair removal treatment, it was my best! If I ever go back for a maintenance session, I'd be sure to ask for Sandy again! read more

Wow! Sophia, Beyond exceedingly exceptional. This is the definition of an above and beyond Service provider. Her keen sense of organization is something that isn't taught. A natural born leader with technical advance administration, this human by far met my needs. You can program people like her. Thank you Sophia!!! read more

LaserAway - 1 month post legs treatment. The mosquito bites hurt more than the laser - Laser Hair Removal Near Me - Marina Del Rey, California

I was recommended to this location by a friend to get Botox. I've had it 2 times previously at a doctors office in Beverly Hills and never had an issue. 5 days after my appointment, my eyelid drooped and now I have a lazy eye. I've called multiple times to see if I can get eye drops and no one answers the phone. $550 dollars later and I look like a joke. I've spoken to 2 different doctors and both have said it was from an overuse of Botox and incorrect injection location. Save your money and go to an injector who knows what they're doing. It's embarrassing enough that I look like this, but it's even worse that the phone just rings and rings and no one answers. read more

LaserAway - Eyelid droop from bad Botox injection - Laser Hair Removal Near Me - Marina Del Rey, California

Really enjoyed the service they gave me, the place is clean, already recommended to few friends!

These people are racist they were short staffed had me waiting for 2 hours instead of of rebooking me. Sarah , George and Zoe said we can't service you because of fraud I called laser away they said there's no fraud. I will be suing this company read more

2.5 stars in my opinion. I did laser hair removal starting in October 2021 for about 1-1.5 years at the Marina Del Rey location. There were a lot of pros, but more cons to my experience as a whole. My biggest issue is how they constantly try to upsell you or get you to purchase additional packages even when you decline over and over again and how they handle scheduling appointments. After each treatment, I would book my next appointment in person with the front desk staff, but leading up to my appointment somehow my time slot would get changed or they would lose my appointment altogether. They also double book clients so there were multiple times that I would have to wait in the front for 20-minutes or so for a nurse to be available, but if you are more than 5 minutes late you'll lose your appointment or they'll cut into your time and only complete half of your treatment. During my last appointment, my tech/nurse left my appointment mid-treatment so she could go work on another patient. She left me there for 20 minutes when my appointment was only supposed to take 15 minutes in total. It was a full hour before I got out of there and all I got was a "sorry about that" from the nurse. This was the 3rd time that had happened to me - the first two times were shorter amounts of time, but I was totally naked with just a towel covering me so the entering and exiting made me uncomfortable. In my last Brazilian laser hair removal session, the laser was too hot and it caused me to scar badly. My bikini line is covered in dime-size circled scars now which are incredibly embarrassing. Luckily I was able to find a cream to lighten the dark brown spots, but I'm not sure they will go away completely. My results from the laser were hit or miss - my underarms and legs look great, but my Brazillian scared badly and the hair is not even close to being gone - the hair is thinner and it grows back slower, but I'm not sure that one was worth it. The hair on my face is stubborn and random coarse hairs pop up daily, but I do like the results and I would be interested in purchasing an additional laser package for maintenance, but I will NOT be going back to Laser Away, or at least not to their Marina location (although I've heard all of their locations around Los Angeles are poorly run - sounds like it's a corporate training issue starting from the top down). I will say though that their nurses are amazing and (the majority of them) will make you feel really comfortable. I truly enjoyed our conversations and they will go out of their way to reduce how painful the treatments can be. It's such a shame their staff is unorganized and doesn't care about their clientele, because my experience could have been and should have been 5 stars. read more

I did Thermage with them and it was amazing. I was met by Ashley at the front desk. She was very welcoming and helpful. My nurse was Ashley and same goes to her, she was very accommodating and caring. I felt they were very interested in me getting the best results possible while feeling comfortable. Would definitely recommend! read more

I went in for my first tattoo removal session. Katheryn was very welcoming in the front desk and was very attentive. I started off with getting the numbing cream then I had to wait 30 minutes. After the time was up, Rochelle was very reassuring and went over the process with me. I was very nervous as it was my first time but Rochelle was very patient with me. Can't wait to see my results! I'll be updating a review after each of my sessions! read more

I've had several different treatments here and the nurses are always amazing and do a great job! I recently had a treatment with Nathalie A. It was my first time and she walked me through the entire process, calmed my anxieties, and was so nice. I'll be requesting her again for my next visit. The only reason I didn't give five star review was sometimes the front desk isn't always consistent. They're always very polite, but I've scheduled appointments with them and then it turns out the appointment was never booked. This has happened to me three or four times and I've been a client since 2021. read more

Hello! I am following up with my Laser and CS appointments. Eris (now at the Hermosa location) has been a treasure to work with. I have additionally worked with other nurses here and everyone is meticulous. I have dark skin and dark hair -- after three laser sessions my hair is NOT back. My skin is way smoother than ever from shaving/waxing (legs, underarms, brazillian). My entire brazilian is still bare (some small and thin hairs here or there, but I expect after another two sessions i won't see any). OK now for CSculpt. I am on the slimmer side already and this on my abdomen tummy and sides has definitely had a noticeable effect. There was some discomfort a few weeks after, but staying hydrated helps and it's manageable swelling. My experience is in places with very little fat, it's not as easy for the clamper to do it's thing. (it's possible i know, but places with a solid grab worked super well for me. I'll use my next sessions on slightly more fatty areas like muffin top than upper abs.) Wear something warm! Bring a sweater. Watch a show. It's very chill and super worth it. read more

So I had my ears done here and base on my limited experience I felt they did a great job. 5 For a Staff super friendly and helpful 5 for Friendly ambiance 5 For quick and friendly Service. read more

Just had my very best clear and brilliant laser experience ever with Angie! Definitely go to Angie -- she is so meticulous!

Completely unprofessional and rude. I booked an appointment online for a virtual consultation on a Tuesday at 9:00 a.m. immediately after booking, I received a text message asking me to book a virtual consultation. I reply to that text saying I had already booked an appointment for September 26th. I then get a text back saying they went ahead and booked me for September 21st. I immediately replied back to let them know that I was working today and could not take the call. I reiterated the fact that I had already made an appointment for the following Tuesday. I then got another text message saying they're confirming my appointment for today the 21st. For the third time, I text them back and tell them that I am working today and already have an appointment for the 26th. A few hours later I get yet another text message saying that they're waiting on the line for me. I then call and a woman who claims to be the manager laughed at me for even being dissatisfied about this, and then told me that there was nothing she could do other than book me more virtual consultations that I specifically told her I no longer wanted. She told me that I didn't book the appointment right. Look at the text messages in my screenshots and you can decide if I'm in the wrong. When I asked her why they continued ignoring me after I told them I didn't want today's appointment, she cut me off and claimed that didn't happen. Look at my screenshots and decide whether that did or didn't happen for yourselves. read more

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This place has upgraded on their customer service and satisfaction. Had my clear and brilliant done by several nurses in the last 6 months and they have all stepped up their professionalism. Demise is a great nurse she did a wonderful job on my visit yesterday. I'm glad things took a change for the better because I was seriously considering going elsewhere. Thank you for all the hard work ladies, I'll be seeing you soon. read more