Cannot say enough good things about my first treatment at Luz Lounge! It's a small space, but just what's needed for whatever treatment you get. Everyone was not only sweet, but very knowledgeable. I left my microneedling by Kaylan GLOWING! I ended up signing up for a monthly membership since I want repeat treatments, and the monthly membership is very reasonable for what you get. The location is also super convenient, right on Montana Avenue with plenty of parking. Already looking forward to my next session! read more

Such Knowledgeable Caring Loving Staff Awesome Humans thrive Here Med Spa is Exceptionally Clean Results are Awesome I'm expecting read more

I love this place, I have had laser done and love that I no longer have to shave or wax. I recently got micro needling done and absolutely love the results. Everyone who works there is kind, and I love the location as the parking is easy. read more

I have been going to Luz Lounge for 5 months at this point and have truly loved my experiences here! I get my treatments done by Eliana and she is the reason I keep going back! She is amazing and truly makes you feel like a friend while you're getting your treatments done. She talks you through every step and my results are amazing! Thank you Eliana for helping me get my skin looking amazing before my wedding! You are truly the best! read more

I had my first IPL facial with Eliana and she was amazing! She walked me through the entire process, made me feel super comfortable, and was so gentle and personable throughout the treatment. Such a great experience. I will definitely be going back! read more

Update: After seeing the company's reply, I want to clarify a few things. At no point did they "try to find a solution." The second I got on the phone, the woman repeated the same line to me over and over: "You received a service and now you must pay for it." I specifically asked if we could look into what happened, since two different staff members had previously told me I still had credits left. She refused to check and just kept repeating that line like a script. I paid and left. Their claim that I was refusing to pay is a complete fabrication. On top of that, they also took away one of my leg sessions claiming it was a "no-show." I 100% called and left a voicemail to cancel within the policy window, but they never credited it back. Their system is disorganized at best and dishonest at worst. They also kept telling me I could "just check MindBody" to see my sessions, even though I never once booked through MindBody, nor was I ever told that was how I should be tracking credits. read more

Love this place! Great adorable skin care options. Eliana and Kaylan were very professional and nice. Answered all of my questions. Looking forward to starting my treatments read more

Nice, quiet little salon tucked upstairs on Montana. Easy parking. Friendly staff. I enjoyed a great first facial at Luz. Patty took her time and did a careful and thorough job on my procedure. I had good results and will be returning for another treatment. read more

Easy free street parking, relaxing space and environment, friendly and communicative staff. I had IPL for sun damage + broken capillaries. Vanessa is the best, she explained each step, offered more information if asked, and has a great sense of humor. I have two more sessions and am looking forward to the results. Give them a try! Added benefit fun food and drink spots + shopping on Montana. read more

Vanessa is the best- very personable, diligent, thorough and her treatments are always the most effective. Puts you at ease for uncomfortable procedures like bikini laser. She is very honest and cares about your unique results. Will stay loyal to her! read more

I had the best experience with Eliana at Luz Lounge. I did a microneedling treatment along with a skin consultation, and it was truly the most thorough treatment I've ever had. Eliana took the time to walk me through every step, explained what she was doing and why, and made sure I felt completely comfortable the entire time. Her knowledge, attention to detail, and calming energy made such a difference. I left feeling confident, informed, and so well taken care of. Highly recommend Eliana to anyone looking for exceptional skincare and real results! read more

I had my first IPL treatment and didn't know what to expect. When I arrived, I was told exactly what the procedure was and what to expect. Every staff person there was friendly, helpful, and knowledgeable. I'll be back. read more

I've been going to Luz Lounge for over 6 years and have always had great experiences. I'm on the monthly subscription and usually stick to microneedling or ClearLift, both of which I highly recommend. Recently, I tried PRP for the first time. I'm not sure how I feel about it yet, but I plan to do a second session before deciding. I may skip the under-eye area next time, as it left a purple blotch that hasn't faded even after a week. Overall, I've consistently had positive results at Luz Lounge and appreciate the quality of care they provide read more

The staff & services are just excellent. From the vitamin shots to microneedling to facials...everything is tailored to your needs. Highly suggest the membership! read more

Love coming here! Had a friend recommend this place and I love the friendly staff. The machine they use for laser hair removal is painless and I like that it has a cooling end. read more

I always feel like I'm in good hands when I'm here. They take the time to answer my many questions lol I like that they offer a wide variety of services read more

This was one of the best laser treatment experiences I've had. My nurse, Kaylan, was excellent, she explained each step clearly and gave me a heads-up when something might sting, which I really appreciated. I'm looking forward to my next session and plan to sign up for their monthly membership. read more

Eliana Is great! She took the time to talk about what I was looking to achieve, never pressuring me to do more. She listened to my history of skin care, looked it up - as I have been going to LUZ for quite some time - but travel a lot and sometimes go to other places, she even took the time to hear the notes I had from other places. Eliana gave me a great treatment! Professional, patient, and GOOD! will definitely be booking my next session with her. The owner is also very patient, friendly and accommodating . I highly recommend booking your skin care treatments here - so many options, reasonable prices and wonderful staff! read more

It's been almost five years since my review of Luz Lounge, and I'm so glad to be back after spending the last year or two in Palm Springs. I'm back on the membership and am happy to report they are just as awesome as ever. I've seen Eliana the last couple times and she's given me expert Botox injections (believe me, I would know!) as well as the best hydrafacial of my life. I just had microneedling today with the PDRN and Eliana was patient and really took time to cover every bit of skin on my face. They care to do the best job here, they keep up with new trends, and the price is fair. Shout out to Kaylan too, because she may be the nicest person in the world or at least in the top 10! Very happy to be a loyal customer. See you next month, Eliana :) read more

Great service, super friendly and professional staff - just what I needed - thank you!!

Awesome experience from start to finish. Was greeted and by a very friendly team member and made feel comfortable upon entering. Had a micro needling session done by Kaylan who explained everything to me in great detail and knew exactly what she was doing . The owner Patty went above and beyond to make sure my experience was amazing !! Thank you Luz lounge I will be back !!! read more

All the nurses are wonderful! Love coming to Luz. Always very helpful in getting appointments, able to do some late ones that work with my schedule. Would definitely recommend Luz lounge read more

The team listens to my goals and concerns about my skin and creates a treatment plan to target my goals. Friendly atmosphere and knowledgeable staff. read more

I was a member at Luz Lounge for many years when I lived in LA and have been going back whenever I'm in town! Kaylan is amazing but honestly all of the nurses are great people, as is the owner. I recently did the PRF EZ Gel undereyes and had a great experience - I can't wait to see the longterm results! read more

I had an extremely unpleasant and uncomfortable experience at Luz Lounge. I had purchased a package in advance, but when I arrived for my appointment and was already inside, my card unexpectedly declined for the package. I went ahead with my appointment, but during my laser session--while I was undressed--the front desk lady walked into the room twice. Both times, she was on the phone with the manager, Patty. Manager Patty showed zero professionalism, customer service, or business sense. Allowing a staff member to walk into a treatment room while a client is exposed is extremely violating and unacceptable. This entire experience was unprofessional, poorly handled, and deeply disappointing. I absolutely do not recommend Luz Lounge to anyone. read more

Luz Lounge is amazing! I've had ClearLift twice now and I've already noticed a big difference in my skin. Everyone there is so friendly and incredibly knowledgeable -- especially Kaylan (hope I spelled her name right!). I also love the space and the area. You can really tell the team is passionate about skincare, and the prices are completely affordable. I'm so happy I found Luz Lounge! read more

Always a great experience and warm and friendly welcome by the entire team! I've been coming here for over a year and the results are visible at a fair price! read more

I've been coming here for about 8 years now and will continue to use my facial membership to keep my skin looking flawless and young! Thank you Luz Lounge for many years of great service and attentiveness to all of my skincare needs! read more

Recently did my laser hair removal treatment and would like to give an appreciation to Samantha who did my treatment. She was concise and I feel like she targeted all areas needed and made you feel comfortable during treatment. The receptionist though was not very friendly and welcoming. I had an appointment at 10am and I arrived at 1007am I know it's my fault for being late but shouldn't every clinic have a leeway for late clients? Yeah, she gave me an attitude which I do not appreciate as a client. read more

I have been hear for years. They took care of some stubborn pigmentation I had a laser. I haven't done any injectibles. Only lasers, micro needling, and some vitamin shots. It's a no frills type of place. I still go here, but not as much as I used to only because I have moved further away. Great to start some preventative skincare treatments for general anti-aging. Of course, if you have any more serious or medical skin stuff, a derm is best. But if you want something that's a step above a basic facial and good anti-aging stuff, this would be the place to go. read more

Great service and great prices. Everyone so helpful and knowledgeable. Will definitely be back. Their membership options are also a great deal. read more

I've been going to Luz Lounge to get laser procedures for over a year now. The technicians are always excellent and knowledgeable. The customer service is always great and they actually call you back when needed. Always a five star experience. read more

Had a great experience, really good results from treatment, and everyone was kind and helpful at the location. Thank you!

Everything!! Have been a loyal customer for years! All the services are great including IPL and microneedle. Thanks Team Luz & Patty!

Signed up for the membership and it has been great. I've done IPL and micro needling with Kaylin and experiencing strong results. I've gotten lots of compliments and referred friends. read more

I do the RX facial membership; the value for the quality of services is amazing. The microneedling, IPL, and clearlift are all great. My skin is looking better than ever - going consistently makes a difference, and with Luz you can afford to get medical grade skincare on a regular basis. Highly recommend! read more

Will not honor Groupons, poor customer service. When I booked my appt, I mentioned that I had a Groupon. Upon arrival, they told me they would not accept the Groupon bc I had used a Groupon in the past (for a different service over a year ago). They said that's their policy if you read the fine print. I am frustrated bc 1) they should have called me beforehand to let me know. I took time off work and drove 40 min round trip for this appt that never happened. 2) their fine print should be more specific (eg customer may only use 1 Groupon AT THIS BUSINESS, the current language is vague and would suggest you can only use 1 for the specific service, see my picture of fine print). 3) girl at front desk was extremely rude and dismissive - no apology, "you should have read the fine print, other customers were able to return, shouldn't be an issue" (Groupon's policy is that you must cancel without 3 days of purchase in order to get a refund). Overall terrible experience and would avoid at all costs. read more

Luz Lounge - Laser Hair Removal Near Me - Santa Monica, California

Great service and great attitudes. I really enjoyed coming here and the estheticians were fantastic. 5 Stars!

I've been going to Luz Lounge since it was on Ocean Avenue, for various treatments ranging from vitamin shots to laser facials. The staff are professional, courteous, and welcoming, but most importantly will take the time to explain the risks, benefits, healing and actual process of any procedures. I've tried other similar businesses and services when lured away with promotional offers or discount deals, but I always wind up back at Luz. read more

This Business refuses to honor my coupon! Manager was horrible and defensive towards me when i was asking what type of lasers they use. I paid over $300.00 for and Groupon and Groupon won't refund me and Luz Lounge Santa Monica won't service me. I reported them to BBB and saw they had a few complaints! Manager was a bully and hung up on me when I was just simply asking information about the lasers because I felt uncomfortable going through my service without numbing cream. Aweful aweful costumer service. I'm reporting them to the national office read more