I've been coming to this location for several months now. The nurses are compassionate and professional. The receptionists are very welcoming. Jay went out of their way to schedule my appointments while keeping in mind now my vacation activities might impact the pre procedure recommendations. Shayna is very friendly and warm! Laser Away is definitely a cosmetic center that stands out among the rest due to their guest service. I hope they take great care of their employees! read more

I have been utilizing LaserAway for the laser hair removal and just tried Botox with the nurse Marcel. She was fun and sweet and excited for me to join the world of Botox! I was so excited when about 10 days in I noticed most my forehead lines were gone! Poof! I'm excited to see where my Botox journey goes and can't compliment the staff enough for how welcoming they make me feel. read more

I've had a few procedures here and have loved my results. All the staff are friendly and helpful. Very easy to make convenient appointments that fit my busy schedule. Location is perfect which make it easy for a quick appointment. Office is always clean and inviting. I always feel like I'm going to my "mini spa day"! read more

From the time you enter the door to the time you leave, customer service is superb. The Nurses are knowledgeable and professional. I am doing the hair laser removal and tattoo removal and every appointment has been on time. read more

If you want to be swindled, robbed, cheated, lied to and have your money taken away then this is your place. If I could give minus stars I would. I called and talked to Christie who I would say is worse than a used car salesman but that is insulting a used car salesman. So I'll just call her a snake oil sales woman. I called to have some hair laser removed from my back and shoulders. She gave me a price which was to include removal of the hair on my shoulders and back. This was all done over the phone without anybody ever looking or seeing what hair needed to be removed. I was told full treatment had to be paid in advance before she would make an appointment which I paid. I went in for my first treatment and when ask what I was having done, I said back and shoulders. The girl doing the treatment said she was only allowed to do the shoulder because that's what was written down by Christie. I was told if I wanted the rest of my back done it would cost more than what I paid for. I didn't get what I paid for and they were already trying to upsell after first appointment. Went in for my second appointment. This time the girl said she was only going to do a patch of hair on my upper arm because that's all I paid for. Now if I want my shoulders done it would cost more money. Again trying to upsell for service I already paid for. I ask for a refund of the remaining unused services because I was going to go get the remainder of my treatment done at a more reputable business that wasn't going to try to cheat me out of my money and services promised. They refused to give me a refund of unused services so now I'm forced to file a complaint with the Better Business Bureau. I can't stress enough to stay away from Laser Away unless you want to be cheated and lied to and not get the services you paid for. I don't normally write bad reviews but felt it was necessary to warn others about this unscrupulous business. read more

Love this location...Marcel is fantastic and very knowledgeable! she always gives the best care. Shayna assisted with the transaction and made the process smooth. So far I love the results and will continue as a patient at this location! read more

I have been going to Laseraway Valencia for a few months now and I have to say its always a pleasant experience! I always feel welcomed here. I love the staff and the nurses. Today I had nurse Tatiana. She is amazing! Very, very detailed and organized. She has a very nice personality I barely felt the time. I loved my treatment! Jennifer also at the front desk is always so accommodating and willing to work with my schedule! A huge thank you to such a wonderful team :) read more

I'm becoming a regular here, (Valencia location). The staff are all great. Shayna always welcomes me by name and a smile. Today I had nurse Milli give me the Clear Brilliant treatment. Shayna placed the numbing cream and Milli explained the procedure. Love the teamwork so there's never any waiting around. I'll definitely be back. read more

Absolutely love all the ladies at Laseraway. It's so clean inside every room in the place. Nurses are amazing and want you to get the results that you are aiming for. Marcel is hands down theeeee best nurse there but have to say every nurse I've had is amazing. Highly recommend LaserAway! read more

Everyone is very friendly and check in is seamless. I missed my appointment and called in a week later. They were able to see me the same day I called. Nurse Tati did my procedure and was considerate and had me out of there in a blink of an eye. Thanks team read more

I love going to this laser away! It's like one big happy family! Marcel is amazing and such a talented nurse (and hilarious!). Caitlyn at the front desk is sooooo friendly and fun- I just love going! read more

Highly recommended laseraway. Absolutely recommend Marcel. It was my first time getting botox, and she was so professional and explained everything. Made me feel so comfortable! I am absolutely happy with my results and will keep coming to Marcel! read more

My experience at LaserAway Valencia has been the best the receptionist is amazing in customer service they make you feel so welcome and excited for any treatment you come in for. My nurse Marcel was so caring and loving i would not ever let another person work on my lips but her the best ! read more

This business is deceptive, greedy, and unethical. I do NOT recommend them to anyone. Point blank, Period. I hope by being honest and sharing my experience ( and my time) you can make a more informed decision and take your business elsewhere. I signed up for laser hair removal here over a year and half ago. When I sat down with the woman ( I do not recall her name) I explained to her my struggle with hair on my face/neck as a transgender woman. I shared that I shave every single day of my life in order to avoid many different forms of harassment. My plan was to come in for laser initially and whatever was left over I would get electrolysis on. I got the nurse practitioners clearance for them to do a test patch and see if I was a good candidate. They did a section on my neck and the nurse said the hair did react well and I would be a good candidate. I was then told by the woman she recommended 10 treatments (which ended up being well over a year plus COVID) and she told me I would see a 40%-70% reduction in the hair on my face/neck. I had no problems paying more than every other place IF what I was being promised was rendered. I paid exactly $1694 for 10 full face/neck laser treatments. About 5 treatments in I asked if the results were typical because I saw no reduction. The woman at the time explained I was now at the highest setting and for some people the results really start to show towards the end. At the 8th session I expressed to multiple people my frustration and dissatisfaction thus far. I hadn't seen any reduction in hair on my face/neck. I asked the ladies at the front desk If this was typical for 8 treatments and when I removed my mask there was nothing but silence. That itself spoke volumes and I was extremely embarrassed to even have that reaction from the staff. I contacted customer service/ corporate and I was re-routed to someone at the front desk calling me asking me If I would be interested in a maintenance package. Mind you this was before my treatments were complete. I declined and said how disappointed I was with service so far and asked why I should pay for something more when the minimum results were not yet met? I had my final two treatments.... and was then asked again if I wanted to pay for an additional $500 maintenance package. I declined. I reached out to the customer service/ corporate again for answers and remedy. I was contacted via phone and asked to come in again for a "assessment". When I arrived at my appointment the nurse looked at my face and said all my hair was red and no more treatments would matter so there was no point in continuing any further sessions as they would not work. I asked her why they signed me up for something that wasn't going to work and she didn't have a reply. I ended up receiving an email from customer service/ corporate saying they wanted to offer me extra laser sessions after their nurse told me that it wouldn't make a difference. I then requested a refund because I saw no results. I got an email reply saying " You signed our contract", and essentially too bad. I replied again stating you cannot have sales people who lie to customers for profit then denying a refund when it doesn't work.... when you knew it wouldn't work. It's fraudulent. Then requesting a full refund once again. I never got a reply back. Please do not make the same mistake I made and choose another business for any of your beauty needs. As for LaserAway.... This is for you because I know you will read this comment and I hope you understand how I feel. If your employees are signing people up for services under false pretenses that is called a scam. If you have so many great reviews and happy clients then why can't my money be refunded? I have a full face/neck of hair still. The treatments did not work. I should be refunded. It's the right thing to do. It's good business to resolve a guest complaint within reason and I am being completely reasonable. read more

I have all good things to say about the staff and nurses at Laser Away. They are very friendly and kind. Millicent was very helpful and warm. She continued to check on me always asking how my treatment was going. Very attentive and always open to answering my questions. I have been there several times and I have always left with a smile on my face. This is my "go to" place! read more

Been coming here for 3 years now and always have I been satisfied with the staff and their help. The Location Director Shayna always sets me up with the best affordable treatment plans for my body and if your looking for some precise nurses, this is a great location. RN Tati is an absolute gem! read more

Alrighty, I wanted to wait a few months to before writing the review so I can give the treatment a chance but.... After 8-10 treatments and $5000 on laser hair removal....I have ZERO results. I did mention My concerns at nearly every single visit and the explanation was always "the hair has cycles blah blah blah" the "nurses" are generally not very experienced (with a couple exceptions). Of course the solution to this is to buy more sessions and cross your fingers that they work. I've layered for many years and the other place I used to go to although it didn't work long term, it worked in between treatments. I wouldn't have to shave for 4-6 weeks. However, with the lasers here...There was never a time I didn't have to shave. It was actually pretty frustrating. Star for the staff, they're great. Winston, who I believe is the manager now, is very sweet. Super bummed about my results. Every person is different though so...idk. I do have dark hair, so that's not the issue, I'm not very tan skinned, so that can't be it, my hair is not fine, so that's out of the question....just keep in mind it may not work for you. read more

The whole staff here is so friendly and knowledgeable with their job and the products they carry. Millicent did my fillers and I am so happy with how they turned out! My lips are well balanced and fuller than before. She balanced out my top and bottom lips and also plumped up the corners of my lips since they were pretty narrow before. I wanted to shout out Millicent, Dakota, and the front staff for being the best!! I highly recommend request Millicent if you want to do fillers cause she has an amazing eye with details! :) read more

Had my 5th laser appointment today, second time with nurse Marcel. Great experience and I appreciate how she took my concerns into consideration and was diligent in my treatment. The staff at the front desk are always professional, cheerful, and accommodating when booking appointments. read more

Wonderful service. I have been to many LaserAway locations. Including but not limited to Woodland Hills, Beverly Hills, Santa Monica... So on. Had a meh experience at all of them. This Laser Away is the best and worth the drive from the west side. I align my appointments to come out here because they are flexible and pleasant. The other locations would not leave my numbing on for the full 30 minutes necessary making the laser very uncomfortable. Here they make whatever you need happen! Special shout out to Shayna for running a tight ship. read more

I absolutely love coming here the entire staff is so friendly and helps you make the best decisions for your beauty care!!! I highly recommend this place!!! read more

I have been going to Laseraway since September 2022. I love the nurses who provide the services. They are knowledgeable, kind and caring! I have had the clear and brilliant laser treatments, the IPL on my chest-décolletage, and Thermage treatment on my neck. Out of the three treatments, Thermage was the most painful treatment I've ever had since the neck is three times thinner than the skin on the face. This treatment took 30 minutes. No numbing cream so it really hurt. Within minutes I couldn't tell anything was done so if you know it hurts you can prepare yourself and then go to lunch right after like nothing happened. read more

Once again, my experience was amazing, Everyone at the front always remembers me and calls me by name. Marcel did my Xeomin and is so professional and kind. She is knowledgeable and explains everything thoroughly. read more

I recently went in for underarm laser hair removal and was so impressed with how fast and painless it was! My nurse Marcela was amazing, so nice and easy to talk to and made the whole procedure relaxing. the facility is super clean and gorgeous and the front desk staff are so nice. can't wait for my next treatment! read more

I'm always so happy when I visit this location. The staff are great and always tell me about sales and promotions. I'm always so happy with my results. I'm currently using the Xeomin. They always take me at my appointment time. Christine took care of me last and did an amazing job. read more

I love this place. The girls here are beyond wonderful. Every time I come in to the shop, they welcome me as if I am family. I have had quite a few procedures done. Some of them showed improvement right away. Some took a couple days to a couple weeks to show improvement. Regardless of what procedures were done, they make it as painless as possible, and they always make sure you are comfortable. Thank you guys! And MARCEL, a special thanks to you. Not only are you the best, but MICKEY is quite amazing too!! I love you guys. See ya soon! Kim W.​ read more

Laser Away is amazing. When you start with the front desk outstanding customer service. All the staff is very kind and helpful all questions are answered. Very clean and organize place. There are results from the very first time. Highly recommend it! read more

Love love love! If you want to get laser hair removal this is the place to go! The staff is so friendly and professional! Shayna always greets you with a smile and checks in on how you're doing, and make appointment scheduling a breeze. Marcel is one of the Nurses that performs the treatment. She is always so welcoming and make you feel so comfortable! I feel like I'm sitting and talking to a friend instead of being lasered away! She makes sure to get all those pesky hairs! I would definitely recommend booking an appointment with her! Overall I've had a great experience with laser away and would recommend them to anyone who is thinking of getting laser hair removal done! Just book your appointment and go for it! read more

Staff is always great and friendly. Nurse Tati was great and friendly also . I would recommend laser away to everyone a specially the Valencia read more

I highly recommend this place ! Great staff ! Clean and nice ! Great results ! I did the IPL and it did wonders for my Rosacia .

Today I met with Jennifer to review my account, than Marcel for a clear and brilliant facial, then with Millie for a bikini laser appt. These ladies are so much fun, so caring and so knowledgeable about the services they provide. I highly recommend these ladies and their services! read more

Horrific service. The laser treatment that was recommended for wrinkles shouldn't have been recommended and left me with dark scars on my face. Ruined my skin and the way that I look. Not a care at all from the staff. All I got was apologies. No refund and no services offered to fix it. I do not recommend anyone get a consultation with them. They don't know what they are doing when it comes to facial and laser treatments read more

They are absolutely wonderful!! I saw Marcel tonight for my hydrafacial and she was so sweet, kind, friendly etc!! The office/clinic is always very clean!! I highly recommend LaserAway Valencia!! read more

Valencia area has been scamming ppl into services that don't benefit clients. After my first free tx, I received three different recommendations from the staff and was told what I invested in doesn't benefit me. The laser left me with dark scars on my cheeks and did nothing for wrinkles. I met a client and she was also left with scars on her face from this tx. Laser away Valencia doesn't know what they are doing, No empathy or consideration that they are ruining ppls skin. Stay away. Christy needs to be sued and laser away for allowing her to Scam ppl. She has no idea what she is doing Or what to recommend she just wants your money. read more

All of the staff at LaserAway Valencia are incredibly helpful and friendly. I have a good experience every time!! I've come in for tattoo removal and have already recommended their services! read more

I have been doing here for laser tattoo removal sessions. The front desk staff and nurse Kellie are always very friendly and helpful. I would recommend visiting this facility for any treatment. read more

Have been coming here for laser tattoo and hair removal and the whole Valencia team is great at keeping me informed and answering any questions I have about the procedures. Most recently I had an appointment with Kassandra, who was super nice and ensured that I was comfortable throughout! read more

If I could give this company 0 stars I definitely would! This has been the worst experience! This company is nothing but scam artists and liars commuting fraud. Of course now that I already financed the money I'm reading all the horror stories of laser away! Here is the email entailing what happened. Also good luck getting a call back...I've called 10 times+ in the past 2 months and finally got a hold of Brian Dickerson because I found out his email on my own. Good morning Sheryl,  I am writing in regards to not being given an option on scheduling another day for outer thighs. After confirming twice by phone and by pictures sent, I was told my nurse I COULD NOT do outer thighs and that I would have to choose another area. I told her that I already confirmed outer thighs and she said that is a different applicator. I told her I already financed 2,250 and she she said I can have someone come in a talk to you and I said again that I already financed a certain amount and she proceeded to tell me I would have to choose another area. I was disappointed but didn't want to be confrontational. I said ok what do you think I should do then? Also I didn't want to spend 2,250 on just flanks being that I was told I HAD to choose another area...she never once told me she didn't have the applicator with her and that I can reschedule. If that were an option I would of been annoyed but I would of took the 80 minute drive again back and forth on a different day to get what I truly wanted. All she had to do was say you can do the outer thighs but not today. I was honestly gonna suck it up but after I was asked how it went I was honest about only being half happy. Don't get me wrong the nurse was very nice but she should really be better informed of how things work and she should of said to reschedule not just tell me I had to choose another area.  Sincerely,  Corrina Pelayo Sent from my iPhone read more

I got a consultation for lips filler, I was told how much was and what I would have done. I was also told, I would need a touch up around a year. At the time of the service, the nurse in Valencia office told me touch up about 6 months. I was offered other services. I was charge for extra service, took time to refund and they had no record of my payment. My lips are the same as the first time I went. Unfortunately , it last a month and 10 days. I was told my metabolism got rid of it. Just because I'm skinny . I'm skinny because I'm on diet all the time, my metabolism has nothing to do with it. And also, I need it to do touch up every 3 months. The nurse or whoever is in the office didn't give any solution, she even said " I wish I have a future ball to know how long the filler would last" . I call corporate many times to find the person who I talked to during consultation, every time I called I was transfer to the office where I did the service. waste of money. I wish they do better consultation and better communication between the person who does the consultation and the office. Please ask question and what's the warranty if is the body get rid if the product, $500 for nothing is a lot to loose. read more

I had a great first experience here today. I was very nervous that it would be painful and it was absolutely pain free. My nurse, Milli was so nice and took time to explain each step. She made me feel very comfortable knowing it was my first time. I was greeted as soon as I walked in the door and checked in right away. My appointment was so quick! I am looking forward to my next treatment and very hopeful for long lasting results! read more