Ellie is so sweet & friendly. I love going to see her to get waxed. She is quick and so easy to…read moretalk to! Love her new location. So much light and love her decor!

I have nothing but positive things to say about this adorable waxing studio. Their online booking…read moreis super easy. I booked my brow tinting and brow wax appointment a couple weeks ahead of time and had no problem finding a time that worked. When I got to the studio, it was very cozy and inviting. Ellie welcomed me in and had me fill out a short questionnaire for new clients. We talked about what I wanted in terms of shade for my tinting, and she matched that perfectly! My brow wax looks great too, I am so happy with everything. Ellie is so sweet and very professional. I'm beyond excited that I found this place, I'll definitely be back.

I've had more meh experiences here than good. I think the quality of service varies GREATLY based…read moreon what tech you get, but the prices will stay the same (expensive). I'm fine paying more for higher quality products which I do believe they use but I think they should vet the techs a bit better.

Let me tell you about my wild adventure at this so-called "bougie" salon. Buckle up; it's quite a…read moreride! So, I had a 3:00 p.m. appointment on June 20th. First, they asked for my credit card info just to have on file. Not sure if they do that to everyone or if I looked extra suspicious, but who feels comfortable with their card details floating around some random salon? Not me. Anyway, I arrived, and they shoved a notepad in my face, making me read and sign a waiver at lightning speed. A waiver for a salon visit? This place was already giving me "sign away your firstborn" vibes. The kicker? If I sued them over COVID-19, I'd have to cover their legal fees too! Just a heads-up: read before you sign anything here. Despite their "Bougie" facade, there was nothing upscale about this joint. The dress code, at least for my tech, was highly questionable. She wore a dirty old bra with a worn-out tank top and shorts so short they constantly migrated to her crotch. I asked for a "professional" tech and was assured mine was top-notch. Professional? Not in this universe. When we got down to business, I asked for almond-shaped nails, but we settled on round since my nails were too short. The polish removal process was a marathon--30 minutes!--and then she started trimming my nails without looking, slicing into the skin beneath them. Ouch! I yanked my hand back, not keen on sacrificing my fingers today. She just stared blankly at me. Fabulous. Filing my nails was like watching a toddler color outside the lines. Then, she dropped the bomb: two of my nails would be square-shaped. Excuse me? I said no, but she insisted. So, I borrowed the nail file and demonstrated that round nails were indeed possible. Without a word, she walked off to another tech and complained. Cue the drama! The "master nail tech" stormed over, shouting, "Hey, hey, hey!" (That's not my name, by the way). She launched into a tirade about how clients don't file their own nails. Felt like I was back in kindergarten getting scolded by the teacher. Finally, I asked her to trim my cuticles. Instead of using a softener or water, she just yanked at them dry. It was like watching someone prune a cactus with their bare hands. I asked if they ever used a softener, and she bluntly replied, "No." Charming. As I complimented her nail art (because why not try to be nice?), my manicure wrapped up, and I was left alone waiting for my pedicure. That's when the salon manager approached me and said my nail tech didn't feel comfortable continuing and that I needed to leave. Shocked but not one to make a scene, I prepared to pay for my crappy manicure. As I took out my credit card, the salon owner suddenly got hostile and threatened to call the police if I didn't leave immediately. WHAT?! I was just trying to pay! She stormed outside, so I followed, phone in hand, ready to record. They charged me $4 extra for the nail polish remover, likely because I was a "special" white Ukrainian with a heavy accent. As the owner ranted about a "language barrier," I couldn't help but laugh at the absurdity. Outside, as I recorded on my phone, the owner bizarrely wanted me to take some other client's used water bottle and claimed I had a language barrier. Lady, I understood everything perfectly: you overcharged me, refused me service, and acted like I was the problem. Newsflash: it's you and your "bougie" salon with anger issues. By the way, it turns out I'm not the only one who's had a run-in with this place. According to Google reviews, being booted out seems to be their favorite sport, right up there with charging extra and providing subpar services. So, to anyone considering a visit to this "Bougie" salon, beware! You might find yourself signing away your legal rights, dealing with a tech in a dirty old bra, and being yelled at by someone who thinks "Hey, hey, hey" is your name. And if you're really lucky, you might even get kicked out and overcharged, just like me. Cheers to finding a new salon where the only surprises are the ones you actually want.

This is a fabulous location to get any sort of waxing done or a custom facial. The service is…read morealways great and you walk out feeling amazing. The perfect place for self-care.

Teagan at Beauty Fix is knowledgable, passionate, and so kind. I was so impressed with her service…read moreand the way she cares for her clients.

Shawn was very professional and accommodating. I made a last minute appointment and she was able to…read morefit my lash and eyebrow services in before my wedding day. I am so happy with how they turned out!

I am really unhappy with the lashes I received when I came. I asked for short/medium length, to go…read morewith my natural lashes. I have short but curly eyelashes. I get these lashes that are too long for my eyelashes, so they don't look right. And they're straight. So they're starting to curl unnaturally, and curl into each other. Plus, so many had fallen out after a week I had get them refilled. Luckily, I went elsewhere and they were able to get me done correctly. If you have eyelashes that are different from long and straight, beware!

Owner Amy didn't like that I asked for a specific color that had been used on my nails previously…read more She was yelling in Vietnamese about it. I saw another woman walk in during a previous appointment asking to have her mustache removed. The owner was laughing in front of the customer to an employee. Very unprofessional! They lost my business!!

My friend and I had matching pedicures one afternoon. We…read morefelt very rushed when we arrived to select a color, and both technicians seemed annoyed that we were being so chatty (just my friend and I). Color was fine, but customer service was lacking. I don't know if we were really thanked or felt a warm welcome.

I really didn't want to leave this review, but I feel as though people need to be aware of this if…read morethey are looking to book with Angie. I went in wanting a vivid partial, but she convinced me to do some really soft highlights that were super natural just to add a touch of dimension because of life circumstances. During my consultation, she said that was totally doable and suggested some partial baby lights. I let her know that sometimes my communication is a little poor and needed a bit of over explanation; she again said it was totally fine, and she could handle it. This was my first time getting highlights, so I am unfamiliar with the process. Not once did she check in with me about the tone or the shade of the highlights during the appointment.  After getting my hair styled, I had a bright (almost) platinum money piece. I was a bit surprised, but asked if she could just tone it down a bit. She immediately said she wasn't going to be in that weekend; I had no issues with waiting a week. I bought the amazing shampoo she recommended, thanked her, and went on my way. Went in the next week and had the roots blended and the tone brought closer to what I wanted. She dried the front, but it looked the same to me since the lighting in there is front lit and harsh white. It didn't help that the hair behind it was wet, so it was darker, which made the dry pieces look lighter. She told me to be brutally honest at the initial appointment, so I very kindly said I wasn't sure since it looked the same. We agreed that it was the lighting and that I would go home to check. This was after she monologued for 5 minutes about how she's a Malibu Barbie blonde specialist and not someone who does subtle blonde, that maybe I wasn't a highlight person and I should seek someone else (even though I had already complimented her multiple times on the highlights outside my bangs, I just didn't want the money piece). I Ieft after saying thank you and felt awful for voicing my concerns. Once I got home, it looked absolutely fantastic in better lighting. I shot her a text thanking her and apologized for not being able to tell in the salon. If it had been left at that, it would have been fine. I wasn't going back anyway, but I didn't feel compelled to write a review since, in the end, my hair was fine and I was treated fine. In the morning (yesterday), she responded, saying that we wouldn't be a good fit because she is an anxious person (basically telling me not to come back despite me being very patient, kind, and understanding). This was very unprofessional considering she told me to be honest and I was nothing but kind through the whole process. I am very disappointed that she did not turn me away during the consultation or even before the appointment when I made my needs as clear as possible, and she realized she wasn't a fit. I wish she had advertised that she was a "Malibu Barbie Specialist" at that point, or at least recommended me to someone else in the salon. Now I feel very unwelcome because of how she treated me during the adjustment, and the comment made in the DM's. Needless to say, I will not be returning, even to buy a refill of shampoo. :( TLDR:  Went in for a subtle natural highlight. I was told it could be done (with great enthusiasm) and I could be accommodated, just to later go in for an adjustment to be told I should've expected it since she was obviously a "Malibu Barbie Blonde Specialist." *Side note: I don't need a response from anyone; I just wanted to share my experience.*

The woman who cut my hair was nice, but I had asked for a low maintenance cut and that's not what I…read moregot. I couldn't replicate what the stylist had done, so I called (as my stylist said I could) and asked to have my bangs shortened and the hair flicking out over my ears taken off. The receptionist said I needed an appointment (even though the trim to make my haircut better would take under 5 minutes) and she could not get me in on any of the days I had time to go. The receptionist was less than friendly and definitely not accommodating. So, I will go to holiday parties with my shaggy hair and let people know I went to The Loft.

I have had lash extensions several times in the past. This is the first time I did UV lashes. They…read moreare so light... I can't even feel that they are there. No change in my daily cleansing routine. Love the way they turned out. By far the best experience I have ever had. Taylor is extremely knowledgeable and explains what she is doing step by step. She listened to what I wanted and gave her expertise in my decision making. I found it relaxing, unlike other experiences, I actually fell asleep! I have gotten my lashes done throughout different cities in Florida and also once in Madison. Taylor is by far the best I have ever had! I was disappointed the last time I had my lashes done. I felt like I wasn't listened to... I almost gave up on getting them done... I'm in love with these!

I was hesitant at first with doing lash extensions and how long my first appointment of a full new…read moreset took. But once I went to Kat she turned my experience around and I truly am so happy with every time I've went since. The recliners are truly the most comfortable and they have cozy blankets to basically put you to sleep while you're getting your service done.