Was recommended to Bascom Palmer due to an eye injury emergency that left me looking like Quasimodo…read more Was operated immediately by Dr Gal Antman Him and also all the staff, Nurses, Dr's, Anesthisiologists did a wonderful job! The surgery healed beautifully Had several follow up visits and six months later I don't look like Quasimodo...Now looks like nothing happened! I can't recommend them enough!!! God bless Gal and all the Doctors Nurses and Staff of Bascom Palmer Eye Institute!!

I arrived at this emergency center with my daughter at 2:00 p.m. due to an eye emergency. The…read moreinitial registration process and vital signs were relatively quick. The physician then ordered a CT scan. An IV was placed, and we were walked to the imaging area. During the procedure, my daughter vomited. She was given a hospital gown and returned to the treatment area, where she remained for more than four hours wearing soiled clothing and with the smell of vomit, without being offered any appropriate option for hygiene, clean clothing, or basic care. This was deeply uncomfortable and undignified. We repeatedly requested information about the test results. We spent an extended period in an exam room without any medical provider present, with a computer left open displaying sensitive information about other patients who were waiting. This represents a serious breach of privacy and confidentiality. Eventually, we were verbally told that the CT scan showed no findings, without a clear explanation or immediate follow-up plan. In total, we have been in the facility for over 10 hours. Later, a doctor entered the room and once again asked why we were there, highlighting a troubling lack of continuity and communication in her care. This experience was dehumanizing, marked by a lack of empathy and a failure to meet the basic standards of respect, hygiene, communication, and confidentiality that every patient deserves--especially in an emergency setting. P.S. As of 12:07 a.m., we are still waiting to be discharged, alone in the doctor's exam room, and have now been waiting for more than 40 additional minutes with no communication or update.

Review based on initial visit…read more Receptionist was very attentive and detail oriented. However, Dr. Seltzer should take training on quality care. Not only did he make us wait (as he was leaning back on his chair) he left us waiting for about 30 minutes THEN rushed to get us out of the office. He didn't even give us an opportunity to ask questions. Overall, he was super unprofessional and impersonal. I should've given more credit to the Yelp reviews. If you have legitimate questions about quality eye care, save your time and look else where.

* This review is based on my consultation experiences, not the actual procedure. *…read more I had been thinking about lasik eye surgery for a few years but recently started really looking into it because wearing my contacts and glasses were becoming unbearable. I began my research last month and also asked some friends for recommendations. One of them suggested TLC and said he had a wonderful experience. I scheduled my consultation appointment via their website for the following Monday 3:30pm. I scheduled that appointment after another appointment at another company, since I figured do two appointments in one day. Come Monday, my eyes were dilated from the first appointment, which I did not predict was going to happen. I figured TLC would not be able to check my eyes due to the dilation but I went anyways so I could ask some questions and schedule another appointment. The entrance to office was a bit tough to find for me, it was a very narrow road that I missed the first time and almost the 2nd time I went. The building was small compared to the other building next door. I parked and went inside the office. The waiting and reception area was small as well. The receptionist was pretty nice and had me fill out some paperwork. I waited a while and almost watched an entire show of Ellen DeGeneres talking to Bieber and then Shonda Rhimes. Finally, I was greeted by the Patient Consultant, Luisa, who seemed to be in a hurry. I explained to her what had happened and that my eyes were dilated from another appointment and apologized. She said they would only be able to do a simple screening then and that I had to be out of my contacts for 2 weeks prior to the consultation, which I did not know. She told me that she felt bad that I waited a while and I offered to come back another time, I just wanted to ask some questions since I had the appointment anyways. I went ahead and started asking her some questions, and was ready to jot down notes, but she said she'd be giving me a folder with the info later. Luisa went ahead with some tests and then had me watch a video on the computer monitor, which repeated for 4-5 times. Then Dr. Stelzer showed up to talk to me about coming back again in 2 weeks for a more in-depth exam because my eyes were still dilated and I haven't been out of contacts long enough yet. He went over the difference between Lasik and PRK, talked highly about Dr. Aran, and just spoke so fast that I still hadn't process the information. He said so far, I am a candidate for lasik, but they won't know for sure until the next in-depth exam. Afterwards, I was back in Luisa's office. She spoke really fast as well, seemed to be bothered by something, gave me a folder with some info in it about the center and doctors, and showed me a small brochure of Wells Fargo finance option along with the cost of the procedure: $2395 p/eye $4790 -$400 $4,370 After finishing, she closed the folder and was ready to send me out the door. I said, "Wait, I still have some questions to ask." She said, "Oh, sorry," but didn't seem sorry in my opinion. I felt so rushed and disrespected. I get it, it was close to their closing time, but let me ask my questions and don't rush me. My appointment was at 3:30pm and it took them a while to get to me. I was on time, I was polite, I waited, and I deserved some quality time instead of being rushed. She then told me to go to the front desk to make the next appointment. I left with such a bad taste in my mouth about TLC, but I still gave them a benefit of the doubt since one of my friends had gotten his custom lasik done here, and Cassie from Yelp as well. The receptionist scheduled me for 7/5 Tuesday. Days later, I got a call saying their doctors will be on vacation, so the center will be closed, therefore, they have to reschedule my appointment. At that point, I was annoyed. I canceled that appointment. Even though my gut feeling told me not to go back, and I had gone to another place for consultation during the 2 weeks, I went back to TLC anyways to give them another chance before my final decision. I called back and got an appointment for 7/11 Mon at 1pm. I arrived early, waited to get called. A staff led me to the room next to Luisa's office and did some quick tests. She was nice. Then she showed the results to Dr. Stelzer, who came by really quick, asked if I rubbed my eyes. I said, maybe when I woke up, but other than that, no. He said something about one of my eyes being funky, so I would have to come back in another 2 weeks to get tested, and not to rub my eyes. I was scheduled to come back in 2 weeks. When I got home, I made my final call of where to get the lasik eye surgery done and I am happy with my decision. Today I called TLC twice as a courtesy to cancel my next appointment, but was put on hold for more than 10 minutes each time. Overall, I did not have a great experience, but maybe you will :-). Definitely do your research.

My wife had a significant infection in her eye and this team was beyond miracle workers. Dr…read more Lazcano provided the highest quality care with a personalized approach. He saw her consecutively for three days and performed a procedure to remove the infection. Dr. Lazcano and team, we are so grateful for you all! Thank you

Recently got eye surgery, had a great experience. My mom recommended me this place. It worked…read morewonderfully for her too! Definitely recommended.

It is so wonderful to find a doctor that is so passionate and informed about his profession. Doctor…read moreEspaillat takes his time to address any and every question. He enjoys connecting with his patients and really listening to their inquiries. I had the most wonderful experience with this doctor and highly recommend him. Best, Francesca

HORRIBLE HORRIBLE HORRIBLE PLACE! Had a coupon and the first thing they did was say they hadn't…read moregotten paid from couptessa and living social so they didnt have the products even though we called the day before to confirm!! These places are bringing in new business - they shouldn't really be bad mouthing! Give them a second try - made us wait 2 1/2 hours past our scheduled appointment and then when we asked they said that it would be at least another hour. Left our coupons with the manager the first appointment and guess what - they couldn't find them when we returned! I had to go onto their computer to print them back out. WHAT A MESS AND HORRIBLE HORRIBLE SERVICE! We then did not feel comfortable even having a service done so we left and got a refund. I DO NOT RECOMMEND THIS PLACE AT ALL!

Waste of time. The interaction between myself and Doctor Flores could've been better. I stated all…read moremy eye issues I've dealt with prior to seeing her and nothing was followed up on, no further information was given regarding my eyes or the state they're in or if they've gotten worse or what I can do to improve on them, only a follow up. In addition, how is it that the doctor in the office accepts an insurance that the optometrist in the SAME OFFICE does not accept. I was made to wait an extra half hour with the hope of being able to see the optometrist only to find out she doesn't accept my insurance, the same one the doctor just saw me with. Unbelievable, this is a joke and overall a waste of time in my case, I strongly urge you to call and voice any concerns before checking it out.

I am calling to set the date of my surgery more than 3 months ago. They never answer the phone. If…read moreyou are lucky they answer and transfer to a phone; this phone never answers, but in the message says you to leavene number and they will call you, but guest what? They never call you back. Now I need them to review my eye because I have an infection, but I cannot get an appointment. I read other reviews and I can see that I am not alone in this. They have certain recognition, but I think is only about things of the past. I'm going to tray to get an appointment personally in their office because by phone is impossible. If it not go right, I will to change to other doctor,

Dr. Ashley Diep-Lam was very professional and skilled during my eye exam. She addressed my concerns…read moremore than any eye doctor I've had before. When I told past providers about having dry eyes, most of them didn't bother doing much beyond suggesting eye drops. Dr. Diep-Lam actually tried to exam my eyes and took time to ensure that any abnormalities seen were benign. The office made it easy to make an appointment, apply my insurance, and to check in. I will definitely be coming back for my next exam.

They are great, I do my annual exam every year, and the main reason I go i because of Polette, she…read moreis helpful, professional and knowledgable. Looking forward for my new pair of classes !

Review based on first consultation:…read more Was recommended to this center by my eye doctor. When making the appointment, staff was very helpful and informative. Their is an ample amount of parking space. The center inside is modern, clean and smells very good; as well as the bathroom. The wait time was short and I did not have to wait a long time at all. The staff in the clinic was extremely nice, especially Lilian who guided me through what the procedure would be like and everything I needed to know before surgery if I decided to go forward with it.

Initially the consultation went good . The techs were extremely nice and it was smooth . The tech…read moretold me basically i had a cornea disease and wasn't a candidate for the lasik ... i am basically blind. The doctor however . So rude so unethical . Came in with an arrogant attitude , kept explaining a picture of my cornea when i can't see . When i explained to him i can't see he just said "oh well lean in so you can see" , so i told him to just make the page bigger so i can see and he got a nasty attitude and walked out and said "you can wait out there" i didn't know eye places could be so mean when they tell you have a disease that your eyes are just gonna get worse . No wonder they have one review ... thumbs down for me

Dr. Brancati is Knowledgeable, professional and kind. The best I ever had. He is an optometrist…read morethrough and through. There is new technology in the office, the staff is nice and respectful. Highly recommended!

Dr. Brancati has been my optometrist for many years. He is always thorough, listens to any…read moreconcerns you may have and carefully explains any issues. Appointments are not rushed. I have always found that his staff is welcoming and pleasant.