They're very respectful and explain everything in detail to you. They do a beautiful job.

Over the last few years we have of our pets cremated by lasting paws. It was arranged through our veterinarian at bosque animal clinic. They do a wonderful job. The price is very reasonable. They take care In taking care of our beloved pets. read more

DO NOT USE THIS BUSINESS!!!! If I could give no stars, I definitely would. Where to start? The poor customer service? The extremely rude staff? The poor care of our animal? I paid for a service for our animal. We go when we were told the remains would be ready for pick up and what do I get? The wrong animal! The gave me another families beloved pet! They don't double check the paperwork and handed over another families pet, which I immediately returned. I called to let them know and the girl who answered blamed me! How is the company's mistake mine? I have no clue. To top it off - she then scoffs at me on the phone. Fast forward to racing back there to return the other pet. I get there and she doesn't show any remorse or care and some random male runs into the lobby area and starts yelling at me to lower my voice. I'm upset and rightfully so. I was given the wrong animal. I try to explain why I'm upset to this random male who doesn't even care and then has the audacity to tell me he was listening to the call the whole time and defended the female worker. No apologies or remorse. Enter male #3 - this guy was half way decent and apologized so kudos to him. Needless to say, this place is a joke and I wouldn't waste a penny here again. I'd highly recommend others not go here. I honestly don't even know if this is still my pet that was given to me based on the circumstances. read more

The person I spoke with on the phone to find out about their services and fees was kind and helpful. We chose Lasting Paws and they were kind, caring and punctual. We also called in the morning after dropping our little guy to ask for a paw print and they handled that request no problem. They were kind, punctual and reasonably priced. I recommend Lasting Paws if you have lost a much-loved pet. read more

I have used Lasting Paws for multiple pet cremations over the years. They are always kind, professional and do exactly what they say they are going to do. They communicate promptly when your cremains are ready for pickup. On top of that they are the best value in town. Highly recommended. read more

This is a place you never want to need. They did an amazing job though. The people working there are extremely nice and do a fantastic job.

I lost my best friend unexpectedly on 3/29/2021. The emergency vet clinic arranged for his cremation. After the vet staff explained the cremation process, I chose a private cremation. Today, 4/2/2021, I picked up his remains expecting him to be in a card board or plastic box. Bucci came in a beautiful wooden box with a sympathy message and a personalized certificate of cremation. I really appreciated the "Understanding Grief" pamphlet that was included as well. What really made everything unique and special was that I received a paw print with his name in plaster of paris. This made me feel like Bucci was not just another animal. Thank you Lasting Paws in Albuquerque for taking care of Bucci. read more

Lasting Paws Pet Memorial Services - Pet Cremation Services Near Me - Albuquerque, New Mexico

I lot a precious pet who graced our lives for 14 years. We took her to the emergency vet for cremation services as it was after hours and we didn't know what else to do. I dropped her off on Monday, August 29th. We received her back on the following Saturday. I wasn't sure what to expect. Lasting paws far outdid themselves. I have lost pets in the past and none of my other experiences even compare to the care and compassion lasting paws puts into their memorials. They provide the certificate of cremation, a beautiful cedar urn, a clipping of the pets hair, a plaster mold of the paw and a guidebook for coping with the loss of a pet. So beautiful and touching. read more

Lasting Paws Pet Memorial Services - Emergency room memorial pieces - Pet Cremation Services Near Me - Albuquerque, New Mexico

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Losing our second standard poodle less than a year after our other one, Daisy, was especially difficult for us. We were in Angel Fire for the summer, and sadly our Dudley passed away unexpectedly over Labor Day weekend at a vet clinic in Taos. Unfortunately, the vet at that clinic was less than helpful, only referring us to Lasting Paws, and then washing her hands of the situation, stating that Lasting Paws would handle all of the arrangements for Dudley. When I initially contacted Lasting Paws and spoke with Angie, it turned out that the vet clinic was responsible for getting the paw print as well as mailing the cremated remains back. Indeed, the clinic had charged us for the cremation without even telling us. There was a back and forth where I called the clinic, and was told a different story. However, Angie was very compassionate and kind, and took care of everything for us. She took it upon herself to make sure that the paw print was done, and she mailed everything back in a nice urn, even though it was the vet clinic's responsibility. She also didn't charge us for the postage or the paw print. She went way beyond the call of duty in spending time listening to me not only about the problems with the vet clinic, but only about the loss of our Dudley. I can't ever thank her and Russ at Lasting Paws enough for their kindness, patience, and beautiful urn and paw print. read more

Lasting Paws Pet Memorial Services - Dudley - Pet Cremation Services Near Me - Albuquerque, New Mexico

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My son's faithful dog joined him in heaven early this week. I found the staff at Lasting Paws not only very kind and caring, but quick and efficient. I have another elderly dog that will, in the not to distant future, be making the same trip. They made a difficult time much easier to handle. Thank you read more

I'm not only destroyed by my 17yr old dogs passing. I am very upset about the crooked etching done on a beautiful granite urn I had made for him. I will need to have another created due to the carelessness that ruined my Beloved's final resting place! read more

Lasting Paws Pet Memorial Services - Crooked date etching! - Pet Cremation Services Near Me - Albuquerque, New Mexico

This organization deserves a ten star rating. When I called for an appt. I was greeted by Gail who was sympathetic and concerned. She assured me that if I brought my pet to them by 2:00 p.m. I could have his ashes that afternoon. Since I was in Gallup, N.M., I rushed his remains to them and was there by 1:50 p.m. I called ahead and when I arrived I was met in the driveway by Dierdre Ewers, the VP, and one of the specialists, they provided a gurney covered with a blanket for my pets transport into their facility. Their sympathy and concern astounded me. After I released my pets remains to them, I was escorted to the office by Diedra where we sat down with Gail. I was told the process would require approx. 2 hrs. for completion. Since I am traveling in an RV, I didn't need a memorial service. For the duration of the two hrs., Diedra and Gail sat and talked with me and allowed me to mourn. I could clearly see that these two were concerned for my feelings and very sympathetic. They walked me slowly through the business end of the process and did not pressure me or try to influence me for an up sell of their services. I felt it was a very dignified end to my pets life. I highly recommend Albuquerque Pet Memorial Services. Their quality of service and concern for the pet owners are outstanding. I give them a Ten Star Rating. read more

My dog Hank was cremated at Albuquerque Pet Memorial Services. I paid approximately $130 for their services. When the paw print arrived instead of "Hank" it said "Hawk." I sent an email explains this. No reply. Yesterday I took another dog there for a check up and brought the paw print. I asked two people to read the name. Both said, "Hawk." They suggested I call Albuquerque Pet Memorial Services. I did and the woman told me not to assume they received the email. She did not bother to refund the price of the paw print. She told me, "Have a nice day" and hung up. That is NOT good customer service. That is rudeness. I will never recommend them to anyone. They care about the almighty dollar. They don't care about doing a decent job. They cannot seem to behave politely. I suggest customers beware! read more

Lasting Paws Pet Memorial Services - The name was Hank. - Pet Cremation Services Near Me - Albuquerque, New Mexico

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Thank you so much for taking care of my baby Susie, I felt so hopeless until my mom recommended you guys too me. I love her paw print on top of her urn and feel so much better that I can keep her with me forever now. Much love and thanks from the Carter/Scribner family. read more

My baby cayde was well taken care of and came back in a beautiful bag with a care note. I appreciate what they do here and the passion they have to make our babies come back presentable! read more

After emergently having to put my 15 year old cancer survivor terrier down, I took him to Lasting Paws. I had two other dogs cremated by the previous owner and had no issues. After just having my dog put down, we drove him over. I was told by the office person that I needed to call first as I sat in their parking lot. I asked if she wanted me to call her as I stood 10 feet from her. She reluctantly said "no" and then told me I needed to stand outside of her office door and yell to her my information. I was completely overwhelmed with emotion from my loss and the complete lack of compassion and empathy was evident. I understand Covid restrictions, but if people can now go and eat in a restaurant, it seems that I could stand in her office with a mask on and discuss my wishes for my beloved dog. NO, stand at the door and scream to her. When I asked about urns, I was told I had to go on line and order one or they would provide a paper looking one. Again, I was not allowed in the office to even see what that was. I did see one on a table right inside the door and I asked about that. She was not happy that I asked about it and left and went and spoke with someone in the back. She returned and informed me of the cost. I agreed. I reinforced to her I wanted a private cremation and did not want him cremated with other pets. She assured me that would happen. When we went to the car to retrieve our precious dog, she had brought a table w/ a cover on it to lay him on. I asked he be tagged so that everyone involved in his cremation would know who he is and that my wishes would be followed. She told me she would put a piece of paper by him identifying him. I felt I was not treated well and I can only pray that they treated my companion better then I, but I honestly doubt it. This is simply a business to them, no compassion, no caring, no empathy for a life lost that had meant so much to our family. I was told I could pick up his remains in 2-3 days. On the 4th day after dropping him off I called and was informed he was not ready. Seven days after I dropped him off I again called and was informed that he was ready. When I went to pick him up I again had to call from my car. She came out with a bag, handed me his urn and the worse done paw print imaginable, and said "sorry for the loss of your baby, drive safe" and walked away. It felt as though I had just visited a fast food drive through and was handed nothing of significance to her. The continued disregard for our families emotions and concern was evident from the first interaction. I wish now I had taken him to a place that would have cared for him in the same way his loving family had for 15 years. read more

No words can express how deeply upset, disappointed and sad I'm that Lasting Paws did NOT do their job. I Requested and paid for impressions for my dog that pass away one week ago. I was looking forward to bringing her back home and place hers next to the other family members that have pass away. When I picked her up from Smith's veterinary clinic today there were no impressions in the bag with her. I asked where they where and the staff went to look for them. After waiting I was told that they were not made. The clinic confirmed that the impressions were ordered. I was offered $50 refund, I walked out. When I got home I was hoping that at least they would of made the paw prints like they have in the past but they did not do that ether. She is gone now and there is no way of going back to get them. If Lasting Paws can't do this correctly how do I know that she was a private cremation as requested? They states "built on trust" on their bag well I can't say I agree with that. read more

My big boy, Chewbacca, passed over the rainbow bridge the end of April. Albuquerque Pet Memorial picked him up and took care of the cremation and returning his ashes. They were professional and very compassionate to our needs during this most stressful and grieving time. This is our second fur baby they have taken care of for us and I would never consider any other memorial business. read more

I am so grateful for APMS. I recommend this place to everyone. They have the most compassionate employees. They make your loss of your fur babies go smoothly. read more

We appreciated their tactfulness and compassion very much. They were kind and patient, and showed they knew we were grieving. It was an awful day for us - we brought them a dog that was older than my teenage child, so though a small dog, a big loss for our family - and one misstep on their part could have made it worse. But they were nothing but respectful. Thank you for that, APMS. read more