The guitar techs and sales associates are almost always groovy and willing to cut you a discount if…read moreyou're a regular, which makes me return there for my setups and maintenance compared to the other competition in St. Louis.

Chris in service is extraordinarily helpful, going above and beyond to provide exceptional customer…read moreservice. That tracks with the general atmosphere at this GC. I never feel they don't have time for me. Parker and Ryan in lessons are wonderful helping with my schedule and giving me the patient instruction I need with my singing, guitar playing, and music production. Ryan is a high quality teacher who is very thoughtful and pragmatic with his lessons plans. Sarah always meets me with a smile and greets me by name. Most importantly, I can rock out as hard as I want there and it's only ever encouraged!

Halpin was at my son's high school doing instrument repairs. They did a fantastic job repairing my…read moreson's instrument and many others in the short time I was there. Would definitely recommend them!!!

Wanted to give a 5-star review to Jeff Jackson, who was SOOO helpful giving long distance advice to…read moremy local repair shop to repair an old Perreaux preamp. Ended up being an out of budget repair, so I didn't even do it - but Jeff was AWESOME, and could not have been more helpful (while adhering to all of the associated rules with proprietary equipment repair). I know nothing, other than how helpful he was.

Nice, clean friendly music store. Well stocked with guitar goodies, sheet music and song books, for…read moreall levels of players. Had a good selection of starter model electric and acoustic guitars. Staff very helpful and friendly.

Extra Delightful Instrument Purchase Experience!…read more My daughter and I decided, on a whim, to buy his and her ukuleles. We checked Amazon of course, but wanted to hold and feel the instruments before buying them. Music and Arts had them on display at the location right by us (Bridgeton), and we special ordered the colors we wanted. The guy who helped us (Favian? maybe?) just made every part of our purchase wonderful -- like he was thanking us for our decision to take up music. He asked the kind of instruction we were going to use. When we told him YouTube, he complimented us again, and then shared that ukulele lessons are available at Music and Arts - who knew?!? (Clearly, we didn't.) Again, though, things didn't feel salesy - we just felt like we were being welcomed into the world of music. The kicker? We weren't even there for more than 7 minutes! Five stars!

This place is a bit far away from us, but they have the best selection of sheet music in St. Louis…read more The owners/employees are friendly and helpful, and they will happily help you locate something if it is not on the shelf. Strongly recommended!

Paul played solo violin for the funeral of a loved one. Playing while leading the pallbearers to…read morethe burial site. He was a true professional. We gave him a diverse list of music, which he played beautifully. It made this sad event feel both dignified and monumental. Thank you Paul !

Paul is an extremely experienced performer and teacher. He teaches violin at Day Spring School of…read moreArt in Maryland Heights to a wide range of students.

Ray was fantastic. He was able to quickly resolve a complicated problem that our previous piano…read moretuner had tried and failed to fix (a malfunctioning sostenuto pedal that was causing notes to keep sounding after the key was released). He responded promptly to my appointment request, and was able to come out the very next business day. Moreover, his prices are extremely reasonable compared to the competition. We'll definitely turn to him for our future tunings, and would recommend him to anyone.

I'm not sure how I'm the first person to write The Piano Factory a review because I'm was so…read moreimpressed and thankful for the owner's expertise and time. I was thinking about selling my old upright piano, but didn't know what to really expect, and so I called Ray at the Piano Factory. At the time I called him, I could hear that he was under the weather by his voice, but he nevertheless spent a lot of time answering my questions. He was very patient, kind, responsive, and most importantly, honest. Even though he could have bought my piano and re-sold it for higher, he honestly told me that if it were him in my shoes, knowing my decision-making considerations, he would just keep the piano in family. It is so refreshing to know in this day and age especially that solid people like Ray are around! Thank you Ray for your time, advice, and honesty!