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    Lau Glen K MD

    3.0 (2 reviews)
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    10 years ago

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    East Bay Plastic & Reconstructive Surgery

    East Bay Plastic & Reconstructive Surgery

    4.3(16 reviews)
    0.0 mi•Uptown
    •$
    Locally owned & operated
    25 years in business

    Dr. Douglas Chin is very knowledgeable and helpful. He keeps up with the latest procedures and…read moreknows just what his patients need to enhance their appearance. He has a very pleasant personality, and he uses numbing products to cause the experience to be pleasant. It does not take very long for an update which leaves his patients looking the way they like to look

    I asked Dr. Chin about a tummy tuck, upper arm skin removal and liposuction around hips and lower…read moreback. He advised that the tummy tuck would take about four hours and should be first. If I wanted to move forward with the other surgeries, they should follow. He advised that a quote would be emailed, which never arrived. I called the office the following week and the receptionist made excuses for the business manager, who was to forward the quote. She'll be back in the office Monday and you'll receive the details then, yet no email arrived. I called a week later and my calls (phone number) had, apparently, been programmed to go sraight to voicemail automatically. I understand that Dr. Chin didn't want to move forward, but why wouldn't he simply just say this during the consultation, e.g., 'I don't believe you're a good candidate for this procedure.' or 'I don't think I'm the right doctor to proceed with this. Let me recommend someone else.'?? In fact, he ended the consultation with "Yes, we can definitely do this. The front desk will provide a quote and schedule, if you want to proceed." Based on this experience, he and his front desk staff were lieing to my face (and ears), which was both frustrating and incredibly unprofessional. If Dr. Chin didn't want to do it, he should just say so and/or have his staff advise. At least, he could show a little respect for others. He should not take people's money (the consultation fee isn't cheap), then lie to them and have your staff lie, as well. If you want an MD like this, he'll happily take your money! I'd rather trust my surgeon, one with integrity and basic respect for potential clients (patients).

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    East Bay Plastic & Reconstructive Surgery
    East Bay Plastic & Reconstructive Surgery - One of East Bay Plastic Surgery's treatment rooms for laser surgery and minor procedures

    One of East Bay Plastic Surgery's treatment rooms for laser surgery and minor procedures

    East Bay Plastic & Reconstructive Surgery - Enjoy views of SF, the Golden Gate Bridge, Bay Bridge, and UC Berkeley, as our staff welcomes you into our practice.

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    Enjoy views of SF, the Golden Gate Bridge, Bay Bridge, and UC Berkeley, as our staff welcomes you into our practice.

    Rona Z Silkiss, MD  FACS - Waiting room

    Rona Z Silkiss, MD FACS

    4.2(89 reviews)
    0.4 mi

    This woman is AMAZING. I am recommending her to so many…read morepeople at this point. I was a bit scared but she is so professional, so kind, patient, and just a great doctor. Everything has come out beautifully. If there were more stars I would use them. She is wonderful!!!!

    I want to start by saying that this review is not about Dr. Silkiss. In fact, she came highly…read morerecommended by several experts in the field. Even my coworker reached out to a friend on the East Coast who works in this specialty, and the doctor she works for specifically recommended Dr. Silkiss (please see attached). My brief consultation with Dr. Silkiss was excellent. She was honest, knowledgeable, and gave me very helpful advice. I also want to recognize Allen, who was wonderful throughout the scheduling process. I had never considered involving my insurance, but he went above and beyond to help determine whether my insurance could cover part of the appointment. I was clearly told beforehand that the consultation fee would be $225. Several weeks later, however, I received an invoice stating that the appointment had been billed at $300, with insurance covering part of it and leaving me with roughly $160 to pay. Naturally, I called the office to understand why the amount was different from what I had been quoted. This is where my experience with Latrice became extremely frustrating. Initially, Latrice told me she wasn't sure why I had received the invoice and explained that their system sometimes automatically generates invoices incorrectly. During the same conversation, however, she changed the explanation and told me that I actually owed the amount on the invoice because consultations are charged at $300 when insurance is involved, whereas the fee is $225 when insurance is not involved. That distinction was never explained to me before my appointment. I therefore asked the office to honor the original $225 quote I had been given. Latrice asked me for proof, which I had. I forwarded her a voicemail from Allen clearly stating the $225 fee (please see attached). Even after listening to the voicemail, Latrice continued to argue with me about the cost. She then gave me yet another explanation--that the doctor can charge anywhere between $225 and $300 depending on how involved the consultation is. Again, this had never been communicated to me beforehand. In addition, my actual consultation with Dr. Silkiss lasted less than five minutes, which made the explanation particularly difficult for me to understand. Then she told me my insurance actually did not pay them anything! Which is even harder to understand since the invoice clearly states "insurance cover: ..." But what ultimately upset me most was not even the billing discrepancy. It was Latrice's demeanor during the conversation. At one point, she asked me, "So you want your appointment to be free?" That was incredibly disrespectful and completely unnecessary. I never asked for a free appointment. I simply asked the office to honor the price I had been quoted before my appointment. I have never left a bad review in my life. Anyone who looks at my previous reviews will see that I don't use reviews as a way to be vindictive or hurtful. I am leaving this one because I genuinely felt disrespected and believe patients deserve clear, consistent communication about what they will be charged. It is unfortunate because Dr. Silkiss is clearly a highly regarded surgeon and my own experience with her was very positive. My negative experience was specifically with how the billing issue was handled by the office staff, particularly Latrice. I hope the office takes this feedback seriously, because patients should not have to argue over a price after receiving a different explanation each time they ask for clarification.

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    Rona Z Silkiss, MD  FACS
    Rona Z Silkiss, MD  FACS
    Rona Z Silkiss, MD  FACS

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    Sieber Plastic Surgery - Dr. David Sieber

    Sieber Plastic Surgery

    4.8(189 reviews)
    7.9 mi•Union Square
    •$$$

    I had such a great experience with Sally PA, As an injector myself, I'm extremely picky about who I…read moretrust with my own injectables. I have access to treatments and discounts elsewhere, but I specifically chose to see Sally because I really liked her work and trusted her expertise. She is incredibly sweet, knowledgeable, and really takes her time. She listened carefully to what I wanted and was very detailed throughout the entire treatment. I really appreciate how natural and conservative her approach is, and you can tell she truly cares about the quality of her work. What impressed me just as much was her follow-up. She personally checked in with me afterward to see how I was healing and has been extremely responsive whenever I've had questions. Being an injector myself, I know how important that level of patient care is, and Sally truly goes above and beyond. I'm so glad I chose her and would absolutely recommend her!

    I've been going to Sally Sherrard and I really can't recommend her enough! She has an incredible…read moreartistic eye for balance and always keeps things looking natural. She's also a magician at making sure you feel completely comfortable and always checks in after. I trust her 100% as it's clear she takes a lot of pride in her work and genuinely cares about how you feel afterward. Also, bonus points that the office is beautiful and everyone is so professional and welcoming.

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    Sieber Plastic Surgery - Liposuction 360 with Abdominoplasty (Tummy Tuck)

    Liposuction 360 with Abdominoplasty (Tummy Tuck)

    Sieber Plastic Surgery - Breast Augmentation

    Breast Augmentation

    Sieber Plastic Surgery - Liposuction for PAH (Paradoxical adipose hyperplasia)

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    Liposuction for PAH (Paradoxical adipose hyperplasia)

    Katie Rodan, MD

    Katie Rodan, MD

    3.7(25 reviews)
    0.7 mi

    Dr. Rodan provides compassionate, knowledgeable and professional care. She provides honest…read moreassessments and never tries to persuade you to try something more expensive. Wonderful results! The staff deserves thanks as well! They are well organized, timely and always greet with a smile.

    You've seen her on TV, and she's even better in person!…read more Before she was on TV simultaneously curing your acne and insomnia with Proactiv, Dr. Katie Rodan was a highly respected dermatologist -- clinically, academically, and in research. Well, she still is. Dr. Rodan came highly recommended by physicians all around the Bay Area. The day I was referred and the night before my appointment, I saw her infomercial for Proactiv for the first time (this was in 1995). Her product created with Dr. Kathy Fields was fairly new on the market and was already very successful. I went in to see her not knowing what I was going to get. Was Judith Light going to welcome me at the door? Dr. Rodan instantly earned my respect when, as a patient in her office, she didn't try to sell me Proactiv. In fact, she said for me NOT to use it. I knew at this moment she was there for my interests and not hers. I can go on and on about her professional achievements and accolades (she is truly amazing), but I think it's important for people to know that, with all her commercial success, she never "sold out." She is first and foremost a physician. (And, a damn good one.) A perfect blend of intelligence, experience, and bedside manner, Dr. Rodan listens and cares. If you need a dermatologist, she is my #1 recommendation. And, if you act now, she'll throw in the bill for free! Her Bio: http://www.proactiv.com/derm/rodan.php?pactvid=5d063337c4dcc507a2c39333254f8d09

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    Katie Rodan, MD
    Katie Rodan, MD

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    Lau Glen K MD - cosmeticsurgeons - Updated September 2026

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