Customer service is non existent. I started with buying the passes, I asked for the one I wanted... she then picked up her walkie talkie and talked on it for 5 minutes. Someone finally came and took her place, so we could get started. Later I waited in a huge line to get icees just to find the machine was down. Again I went through multiple cashiers to even get that info. So I asked for ice water. They continued to take other guests orders, taking 10 to get some water. The attitudes and irritated looks we got for asking questions or placing orders was annoying. I spent $93 to let 3 boys play on trampolines for 2 hours, and 1 round of laser tag for maybe 15 minutes. The place is so packed there's no where to sit. Overall not worth the money read more

This was An absolute blast!! We went on Labor Day and they had great promos going on. The kids had so much fun! We did every activity. read more

See all

Highly disappointed with my experience here. Very unorganized and unprofessional. The kids that work there aren't working, they are only socializing with each other. Random girls would be going to the back room throughout the night as well. This place has potential only if they hired professional workers and brought structure to this establishment. read more

Celebrated our daughter's 6th birthday party here! Our celebration included pizza, drinks, 2 hours of jumping and 1 hour of arcade play. Lots of fun for kids and their parents. Definitely made some sweet and fun memories here. Would recommend to any parent who wants to have an easy and fun birthday celebration. Anjie was a great party host and made sure we had what we needed throughout the celebration. read more

We hosted my kids birthday party there. The actual Launch park is fine, and the kids had fun. However the actual birthday room was so stinky and small. It smelled like feet. They burnt all the pizza I ordered. They didn't even get all the trays I ordered. The did not bring our stuff to the room til like 30 minutes after we were in there, and we had to ask them 3 times to bring it. I booked the A list, no ice cream, no party favors and they did not take the kids to the private dodgeball game. I had to ask them again for all the stuff they missed. They suck. It was not worth the price I paid for the party room and host. It was so crowded and you only get the room for the 1 hour you are eating so the rest of the time we had to sit in the restaurant area with our stuff. I would pick somewhere else to have a party and don't recommend this place. read more

Absolutely mismanaged!!! There is no communications that the games were not working. I purchase a card and then realized the games were not working. I asked for a a refund and they denied me - telling me to come back another time. After 30 mins I was finally given a refund. It literally is the blind leading the blind. Just consider if they can't manage the electronic games- would you trust them with your kids !!!!!??? read more

See all

BEWARE of hidden fees if you book a party. They don't tell you up front that they charge an extra "credit card charge fee" and "cleaning fee" when you book a package. Both fees totaled to almost $100!!! You get hit with these fees the day of your party. These fees are NOT in the party quote. I can understand the cleaning of $49 but tell me up front so it's not a surprise. The credit card charge fee is just ridiculous. Never booking a party here ever again. read more

The kids had a BLAST ! Such a cool spot to bring the kids and the staff was super helpful especially Nadia. I'll definitely be back !

My little nieces & nephews loved this place! There was plenty for them to do. There was such a nice manager there named Nadia who helped us make sure everything went smoothly for our visit too. I'll definitely have to bring them back for Spring break! read more

This place is great and the experience was awesome Nadia was so thoughtful and attentive. Thank you.

Last Saturday I came in with my two little ones. They were so excited to come. And I was happy to bring them especially speaking with this young lady name Nadia. It was such a busy day but her and the staff made me feel like this is the place to come to when my kids need to let off some steam haha thanks for having us. read more

Looking at all of the good reviews for this place I am surprised. It was extremely loud the whole time. Kids running around everywhere. Took an hour to get one pizza. We went to go see want happened and the staff claimed they had to "remake it". When we finally got our pizza the we got no plates just like another review mentioned. When my party was inside the VR cage saw one of the staff vaping off to the side hoping nobody would see while he was INSIDE THE VR AREA. The front desk worker claimed the laser tag wasn't working but I saw multiple parties entering and exiting. Lots of young kids working here with terrible costumer service. I would not recommend this place. Better off going to Chuck E. Cheese. Tables were not cleaned regularly I had to get my own wipes from the car. This was honestly ridiculous I hope someone sees this review and it saves them from a trip to Launch Orlando! read more

Love the staff, fun attractions. Kids had a great time. Nadia was very helpful when we were there assisting us with our needs.

I really had high hopes for this place as it's the closest trampoline park to us. Unfortunately it's extremely mismanaged. I've been there twice now and both times I left disappointed. The facility itself is nice, however a lot of the lot arcade games were already down. Also none of the employees seem to know what's going on. I also saw one of the managers scream at a young employee that there were customers waiting to be helped instead of actually acknowledging me and apologizing for the wait. In my opinion I think they are trying to attract more teenagers than families. A lot of their promotions seem to aim towards the basketball area and while I was there that's were most of the employees were mingling. (As well as managers). Again, I had high hopes but I don't think this place will last if they don't get their act together. read more

As far as the facility it's A1 !!! Nice and the kids love coming. It's the customer service that makes this a parents nightmare. They never have enough staff on hand to handle the check-in process (today I'm 5th in line and there's 3 more families behind me and I've been in line for 20mins 9/1/23 12:15pm). It's insane how long this process is especially with a line full of kids ready to play. Also the staff is very young and they allow them to wear slides to work which is weird. I mean the kids like it so we still gonna come just know all the parents hate this place lol read more

We recently celebrated my son's 10 birthday at Launch Waterford Lakes location and what an amazing experience we had! Our party host, Jarvis was the absolute BEST party host we have ever had! And with 5 kids, we do these kinda parties all the time and we have NEVER had the kind of care and attention Jarvis gave us! Woah! From my birthday boy to all the parents that were at the party, everyone commented on how great our party host was! I will for sure be coming back for our next son's birthday...and pray we get him again Thank you Launch & Jarvis for an awesome 10th birthday for my son, Daymian. read more

My entire family loves it here! Other parks have pretty steep prices but here, the whole family of 7 was able to get in here without any financial issues. The workers had such an amazing attitude helping us understand things we were unfamiliar with. read more

Horrible experience, they are brand new and over half their stuff is broken. No one will help you as well. Don't waste your money. Go to another play park. read more

the staff is amazing!!! especially FATMA. she is so kind to my 2 boys!! Jeremiah was very helpful and professional too. they truly care about your kids read more

Thank you to Nadia for creating epic memories for the guests at Launch Orlando, she's by far an amazing manager and Im glad people like that work there! Thank you to the amazing staff! read more

Probably the worse customer service, lack of urgency in the customer needs. Also, if anything while your child is on it to give them a negative experience due to their fault. There are NO REFUnDS! There are other amusement type entertainment places so GO SOMEWHERE ELSE. read more

I went here a few months ago and I would have given a decent review for family fun but this past month I went and it was disgusting. Upon arrival several females walking around half dressed - men with no shirts on. They had a DJ in the children's jumping section that was blasting music with the "n" word and curse words. An entire crowd of females and YOUNG CHILDREN - elementary school aged were having a TWERKING contest. I felt sick at my stomach. I spoke to the manager - maybe he did not realize what was going on - but he knew all about it. Said they were having an event. That is why ladies were walking around in bras with their rear end out of their shorts - men without shirts. Told me he has not control over what "certain cultures" do or allow their children to do. I advised maybe not promote it or play those types of songs and he stated that they play all types of music. Hey, if this is your thing - but I spend more than $300 a pop per visit and they def lost me as a customer. Maybe you wanted to know too. read more

This was going to be our second experience on 5/27/22 around 3:30pm. We wanted to use our two 1 hour passes. The employee turned us down due to a private event that was going to start at 5pm. I mentioned our jump was only 1 hour so it would end at 4:30pm. The employee says she was told not to let anyone in and asked if I wanted to speak to the manager. I spoke with the manager which she immediately says she cannot let anyone in and for us to come back after the event ends. I mentioned this should have been listed on their website since we drove out of our way to get there. The manager says the private event was listed on their website, Facebook, and Instagram. I checked the website, Facebook, and Instagram and it is NOT listed. I included screenshots in the photos. Advice to management: please list it on your website/social media whenever you're closed for private events. As a service recovery, please offer alternatives since we're already there like bowling or laser tag instead having us leave feeling unwelcome. :( read more

See all

Hello, I'm writing this because my family and I booked a reservation for my son's big party and Ms. Nadia is the one who helped me with everything! She is amazing! My son has a blast jumping with his friends! read more

It was too packed and hot. With that many people AC needs to work. It's a nice place; lots to do but too overly congested.

I share the frustration in many of the negative reviews, regarding the place being run by teens that could care less about this business. We showed up Sunday 7/7 and all we wanted to do was play video games. Any other time we've been here, they will give you a different colored wrist band if you're just doing the video games and a different one if you're using the actual bounce/trampoline events. They insisted both of my kids needed to sign waivers just to play video games. That's never been the case in the past hence, what the wrist bands are for so you know who's doing what there. I went ahead and filled out one for myself, but then they said they needed a waiver for each of them and I flat refused, just because you don't need my kids information just to play video games? In the past we showed up, told them what we were there to do, they said ok and gave us the wrist bands. We already had the cards to reload money onto. They were no help at all in trying to resolve the situation and instead, just laughed between themselves at our expense. We went down the street to Arcade Monsters, who have better food, better service and they were more than happy to take our money. We used to frequent Launch quite a bit, but you lost us as customers. read more

I have taken the kids to lots of parks of this nature this by far is the best one! They really considered the entire family when they built this place they have trampolines, axe throwing, bowling, basketball courts, food, ninja course, zip line, soft play area for the younger kids, arcade, laser tag and a bar! We will definitely be back. read more

I just found out this place is so close to my house, and they have everything! I came in, and went straight to the bar because I heard about their unlimited Mimosas on Sunday! Please and thank you! read more

Let me tell you how LAUNCH FAMILY ENTERTAINMENT PARK ORLANDO saved the day. Well as you know it could get a little rainy in Florida. My family and I were traveling from GA to celebrate my son's 4th birthday. Our out door plans were rained out. So we decided to go to LAUNCH ORLANDO. Let me tell you the service was impeccable. This place is HUGE and the kiddos had the time of their life they did not want to leave. We spoke with Nadia (manager) and told her it was my son's birthday and our other plans were cancelled. The way she made sure we were taken care of was remarkable. We are ever so thankful. Shout out to Jarvis as well his good energy was everything and he to made sure we had everything we needed. Susie at the bar was also amazing the adults of the group loved the libations. I highly recommend Launch Orlando to all families looking for somewhere to go as they offer something for everyone in the family to enjoy. The service is just TOP TIER check them out guys. Again THANK YOU sooooooo much Launch Orlando for making my sons 4th birthday one to remember. read more

I was so disappointed because there was no one at the laser tag game and they told me after I paid for it they are shutting down,and they told me my kids cannot do anything because there wristbands fell off after I showed them I paid, then when I ordered pizza and fries they were cold and it smelled,they had no ice in the ice machine,and even worse the staff members were absolutely horrible rolled their eyes,and started yelling at my kids because they touched the launch mascot after all of that when I left someone stole my kids 200$ shoes then I confronted them about it and they said they are not responsible for it and I said do you have security cameras and they said even if we did it's not our fault.....they should launch there ideas to the toilet. read more

I know that this is new location but this is not a new corporation. It is BEYOND unorganized. First thing first no one over the age of 18 works here. No problem solving. The workers stand and stare at each other, while the customers offer suggestions to fix the problem. Ordered tickets online and waited an hour in line just to scan my tickets to start. No lockers for your belongings. Several people shoes, purses, and belongings have been taken. Don't bother calling them. Rings and goes straight to voice mail. It's worth the drive to go to Altitude in Kissimmee. read more

Avoid this place. We paid an insane amount o fan money for one hour of a small trampoline space. $44.00 for two small children and only ONE hour. Mediocre staff and poor communication! read more

This place is amazing! They do a great job with birthday parties. The staff is very attentive to your needs and there is SOOO much to do for all ages! Even my 3 year and 8 year old loved. Also lots for adults too! Definitely an amazing experience and I recommend it to anyone and everyone! read more

Didn't end up going and won't. Can't get a refund or a future voucher? I'm in social work and couldn't use the tickets that night because a kid RAN AWAY (and is still currently a missing person) so we couldn't go. Called and emailed to try to fix the situation and they can't even so much as respond to me. Could absolutely have taken kids in the future. That's the last $80 you'll get from me or my fellow employees. read more

it was late so i was expecting things to be closed . DEVIN still accommodated us . he was very fast , friendly and helpful . he went out his way to do things & i appreciate it ! i recommend bringing the kids for the summer read more