Service was great. Nice job with the suit! The location looks vacant from the outside, including a…read more"for sale" sign, but the landlord is trying to find a new owner. Top Hat does a great job!

Over $3 per pound for wash n fold is robbery. I travel the US and the most I've ever seen east of…read morethe mississippi/south of Cincinnati is $2 with the average around $1.89. No wonder they could do it immediately. This company screams that we're a dry cleaner but... will wash n fold, but we don't want to. The person at the counter actually said that she wanted to let me know that they do charge $3 per lb as if she knew it was absorbant. I'm guessing was the discount price as I had 174lbs of clothing (father passed and I was getting washed to donate to church). She was a pleasant person and respectable as was I to her. This review only reflects the pricing no the person behind the counter.

Personable service, prompt turnaround. Prices are fair for the area & the cheapest (just barely) in…read moretown. No issues yet after weekly service for months. Yes, some things are going to be more expensive & some fabrics or fabrics with ornate accessories are going to be more. This is a given with high dollar/fine items. An oil change on a Mercedes costs more than an oil change on a Buick. Don't shop for wine when you carry a beer wallet.

Brought in a suede jacket and a dress last week. Was told originally that it would cost $15 to dry…read moreclean both and came back today and was told there would be a $50 "leather charge" after it was done. They did not call me to let me know of this charge prior to it being done and would not honor the price they gave me originally. I will not be back.

I have never had a bad experience at Long's. My dry cleaning was ready when promised and looked…read morelike new. The price was reasonable. After leaving my item, I went to the site to check its hours; and the first thing that came up was old Yelp reviews-as old as 7 years ago. If I had not been there before, I would never have left my dress jacket there. It's a shame that those old reviews are out there and immediately pop up when you look up Long's. People are much quicker to post negatives. I hope other satisfied customers will take a few minutes to add their current experiences with Long's. Fair is fair!

This dry cleaner is the worst. I do not know what happened to them. I took 3 linen dresses in to be…read moredry cleaned. They were not finished by the promised date. I was told someone was working on a stain. I brought with me 3 linen blouses which was added to the order. I am from Wisconsin and had to leave to go back. My friend went to pick up my clothes. She was given the dresses and I was charged over $40.00. She was not given the blouses. My friend took a picture of one of the dresses which had horrible stains at the top that were not there when I brought it in. I just called and whoever answered the phone was extremely rude. He checked and said he had the blouses. I try to discuss how much he charged and he said, "It is what it is". I also brought up the stain, to which he said, "Maybe I should come in myself and then there wouldn't be a back and forth discussion. I have not had this experience here in the past. He actually hung up on me. There are other dry cleaners in Lake Wales if I need to use this service again. I am stunned by the lack of professionalism and rudeness. Is business that great that they can afford to do this to customers. Please don't expose yourselef to this.