They carry top quality product. I use them for racquet stringing. They charge a fair price, the…read moreturn around is fast and the quality of work is great. Lucky to have a local business like this in the neighborhood.

I rarely post reviews and just talk with my wallet. However this place... it may have the most…read moredishonest store policies I have ever encountered. I will never shop here again, even with the hundreds of dollars in store credit I have.

As we have all become acclimated to shopping online , we have forgotten how walking into a retail…read morestore experience to shop can be.Today I felt a need to break from that routine.So , I went over to the New Balance store in Tarrytown. I had a specific model sneaker in mind . The minute I walked in a young man ( Jacob) instantly stepped forward to greet me ! Zero wait time ! Jacob was outgoing, polite and professional. He actually took the time to measure my feet to insure proper fit! He unpacked the sneakers , opened them and presented them so I could easily try them on . A pleasant exchange start to finish ! If you are sneaker shopping , I suggest you go there and ask for Jacob.

I understand if the store is busy. I understand if staff is helping customers. What I don't…read moreunderstand is when the store has 1 customer being helped and I walk in and the 2nd sales associate who is doing nothing but fiddling with the computer doesn't - look up, greet me, offer to help me. Then I walk over, with the sneaker that i'd like to purchase in hand, ask if he can help me - and he says not yet! So since no one cared to make a sale I walked out of the store. As a runner, I buy 2, 3, 4 pairs af sneakers at a time. Some manager or store owner who actually cares about customers and work ethic, needs to train their staff.

I am a strong supporter of local businesses, but felt compelled to write a review because of an…read moreextremely poor customer experience. I brought in skis to have them tuned for the season. I haven't skied in four years because of a previous ski injury. I felt ready to get back onto the slopes - not an easy decision. I've been skiing since I was six, so my skis were previously tuned for competition and needed to be readjusted so I can take it much easier. My bindings looked a bit old and I took them in to be readjusted to bring me back down to intermediate level. I brought in the skis and they accommodated a request to have them done by the end of the week. Awesome. Great customer service from some new kids working the counter. I get a call shortly after saying the bindings were no longer indemnified by the manufacturer and that I needed new bindings. They offered to sell me 2022 inventory at 35% off. I asked what make and model and immediately browsed for the same bindings online. The price of the bindings at reputable stores, including their standard installation cost for bindings brought to them, was significantly lower than they were offering, even with the discounts - about 50 percent less. They are a business, I get it. I asked if they would be willing to lower the cost given it's old inventory. I hear an older man in the background saying, as I'm asking these questions, "Tell him to come get his f-ing skis and take them away." I did exactly that. I had been going to them for years, for myself, my kids, and had referred my friends many times over. Now they have not just lost this customer that was getting back into skiing, but my friends and referrals, and possibly some of you reading this review. Small businesses should treat customers with the same respect we give them. I'll be taking my business elsewhere.

This store will make your child cry. Late in the season in February of 2022, most equipment was…read morerented. I went in with my 8-year-old daughter after learning they had skis in her size still available. The regular salesman wasn't there, and I was helped by the technician. After sizing my daughter, I asked about purchasing snowboard equipment for myself. When i decided against a purchase, I asked about whether any of the sales items could be put in the rental inventory, and the technician, a man-child in his 30s, took great offense. He basically told me that I should shop elsewhere. They didn't have a rental snowboard for me anyway, so I left and looked around. I couldn't find anywhere else with skis my daughter's size, so I called Sports Barn Ski & Sport back to confirm that they still had the ones sized for her. The technician told me to get lost. Undaunted, I returned to the store. The technician again told me that they couldn't rent to me. Then I found a female manager and explained the situation. I practically had to grovel to these people to rent skis for my daughter because I had no other options. Finally she agreed to rent to me. It's really crazy how offended the man-child became simply because I asked whether sales equipment could be converted to rental.

Helpful and honest. My go-to for sneakers and athletic sandals. They never try to upsell. Will…read moreorder what you want if they don't have it. Local small business!

I've bought running/ walking shoes there but when they didn't sell golf shoes, they gave me a great…read morerecommendation - ASICS golf version of their popular running shoe. These guys know their stuff!

What a great place to buy gear and specialized equipment…read more The customer service at this place is amazing! I called before I came in and the man I spoke to could not have been any nicer. He took his time explaining everything. Who does that anymore? When I came in to place my order, the woman who works there was so kind and really took a genuine interest in seeing how we are doing with Covid, School, etc. She was lovely. The quality of the gear we purchased it outstanding. I will be back to shop here.

I can't believe I wasting my time on this but others need to know. This is hands down the worst…read morecustomer service I have had since I can remember. Not even worth explaining. Coupled with ridiculous pricing, you are better off going somewhere else. AVOID

Interesting-I think my review will be some what similar to others I have read. So I went earlier…read moretoday because I needed a new grip for my pickleball racket. As I was looking at the immense number of grips to choose from, I asked a younger girl who worked there which she would suggest and she just pointed and said any. So I was still confused-so I asked another associate who was stringing a tennis racket and he also sort of gave a half ass answer and called for another associate. The employees were not very friendly or helpful-hence I am not giving five stars. However, I finally got the right person-seemed like the manager and she was fantastic. She spent about 20 minutes trying to peal apart my old grip--using all sorts of tools and it was disintegrating in her hands, so I felt really bad. Once she managed to get it off she put on the new grip for me, which was so nice--she really went out of her way to make sure it worked, so I appreciated that. Also-their selection is fabulous--at least in the pickleball area where I was looking--tons of rackets to demo, grips, bags, tennis/pickleball attire etc. I will definitely will go back in the future, if I need other pickleball items, just hoping the employees won't look so annoyed and disinterested if I ask a question.

Great selection and service for tennis racquets and shoes for indoor courts. The owner was very…read morehelpful and knowledgeable.

I called this morning to see what ski boots they had in my size…read more They were super helpful and asked me all the right questions about size, style, skill level, etc. They had quite a few boots that I was interested in, so I took a ride out. They were very busy, but they had plenty of staff on. I was told it would be a bit because there were a couple of people already waiting. I didn't have to wait very long. They brought out a few boots that I was interested in and a few that they thought would be good for me. Super thorough and very patient. I never felt rushed or pushed, even though they were really busy. Well, I got the boots I wanted with a great fitting and a great price. I would definitely recommend them .

There are many ski shops to patronize so why go to Ski Haus? We have been shopping there for about…read more15 years, drive 45 minutes to shop there (Brewster location) instead of 10 minutes to a store near us. Their selection of equipment and clothing is superb, high quality, reasonable priced. Bev, one of the owners, specializes in clothing and is very knowledgeable, helpful and friendly. She will give a fair assessment of any item you wish to purchase. We take her advice as gospel and are never disappointed. If there is an issue in the near future with a purchase, she is reasonable in managing the situation. Overall, we travel there because we are treated well by staff and our purchases have always met or exceeded expectations.

I can't believe I never reviewed this place- it's the only place I buy my running sneakers!…read moreThe staff is knowledgeable and helpful and the prices are what you'd expect to pay for running gear. Sometimes we just need a personal touch and for some reason nobody gets my feet and ankles like these guys! I always walk out with exactly what I need.

It was the first time that I visited the Westchester Road Runner store in White Plains. I came…read morebecause my UPS package was left here. Very convenient btw. Unfortunately after a week my package hot sent back. Is a small place so they cant hold packages longer than that. Good to know. I did brouse the store and They have a variety of shoes and sport accessories. If you're a runner, definately check this place out.