Troy Thompson bends over backwards to help you even when it is outside the rhelm of his…read moreresponsibilities. The company also looks at your coverage when the time comes to renew your policies and will advise you as to what the best option for you is. Highly recommend if you want a personalized insurance experience.

From the owner: Highland Village, TX: Thompson Insurance Services LLC, a family owned and ran independent insurance…read moreoperation, officially launched on January 1, 2017. While the name and some of the personnel are new, the business overall has been established for 18 years.

This team is amazing! When Brookshire-Hathaway decided to move out of Texas along with other…read morehomeowners companies, Freedom came to the rescue...and it was less expensive than Brookshire-Hathaway!! Glad to have made the switch to Freedom Insurance Group!

Great rates. Good communication. Everything was handled online. Very responsive if I had any…read morequestions. Just an over great experience!

Brandes Insurance is just great with Customer Service. I mean, really, it's seems Customer Service…read morehas gone by the wayside. or at least I thought. Who calls during the middle of your policy to just check in on how you are doing? NOT many. I'd like to give a shout out to Jessica Barthold! anyway, recently I got a new Motorcycle, called them and gave them all the required info so I could drive off the lot protected. so, I paid a little more for the remaining one-year policy. I got a new statement from Progressive about renewing my bill, it didn't seems quite right. As a matter of fact, it seems very high. So, I made one phone call (and DONE) to Jessica and basically, they saved my $400 bucks, yes, $400. same policy coverage, etc., etc. They just used to have my Motorcycle..... Now they have my 3 other vehicles and my home. anyone wanting real customer service and folks that will go out of there way, then I highly recommend them. Here is the kicker, if they can't save you money, they will tell you upfront and recommend a company. I have been working with Marleen Miles and Tisha Brandes for 9 years now. Keep up the good work ladies! Anyone looking for a long-term insurance company, this is the place in my book. Jessica Barthold Sales Executive Brandes Insurance Agency Totalchoiceteam@brandesagency.com www.insurehomeauto.com Office: 972-481-1027 x114 Fax: 866-936-3102 "Integrity is doing the right thing, even if no one is watching." you can't beat that! Sincerely Eric Erwin

As a long standing client (almost 14 years) I would like to take an opportunity and praise the…read moreentire staff and let you know how pleased I am with my relationship with Brandes Insurance. This agency has taken excellent care of all of my insurance needs and has made me exceedingly pleased with the way they have saved me money on my various policies from renters, to home, to car insurance. I have received excellent service from all the agents and most recently from Marleen with fast, courteous and most importantly to me transactions via email - including electronic signatures via my mobile phone. I could go on (honestly) but everyone I deal with at Brandes Insurance is a pleasure to work with! Wishing you all the best and continued success! Warm regards, Richard Caulder

Was with them for a few years. Repeatedly had inquiries they said they needed to find an answer to…read morebut I never got follow-up. When adding my daughter to our policy as a newly licensed driver, she also had some questions regarding her portion of fees, and was told she'd get a call back with the breakdown. Nope! They requested documents from me that were not relevant to my policy, like info on my son who they enrolled in the safe driver program that I had declined. Repeatedly asked for a copy of my oldest daughter's policy, though she lives out of state and has had her own insurance for 5 years. I cooperatively sent a picture of her insurance card. They insisted on the declarations page. Not happening. When I asked why they needed it, they said they didn't know; corporate was insisting. I asked for a contact at "corporate" but unsurprisingly, never got it. A week or 2 later, I got a letter saying they were dropping me for not providing necessary paperwork. I beat them to it, thankfully, and secured a different and less costly policy. In the meantime, when my policy was up for renewal, they actually sent me a bill! Completely absurd, incompetent, disorganized. Two stars for a few people in the office who were nice and put some effort into it. I don't know one man's name, and Bob Seaborough, who I initially contacted, were both helpful. I don't think Bob is there anymore.

From the owner: The mission of the Andy Roethele State Farm team is to provide reliable insurance coverage for the…read moreentire state of Texas! Our office can help with auto insurance, homeowners insurance, renters insurance, life insurance, small business insurance, retirement planning, and much more. Stop in to one of our convenient locations in Highland Village and Plano or get covered today

Update to my insurance nightmare with the worlds most incompetent people.. They cancelled our…read morepolicy and didn't say anything. These are the worst people at what they call a job. I would give 0 stars if I could. We received a refund check that is not the total for the 1 year prepaid that we expected, it was literally a prorated refund because they cancelled our policy 3 weeks (ish) before it ended. I requested to let it ride out as it had already been paid for, I mean seriously. How stupid do you have to be? So now we have been refunded and told that the full year refund check is "in the mail", apparently it takes a long time to go 10 miles, because a full week later it hasn't been received but the little pro rate check has. Make that make sense. Anyway, we get this check, I call and ask why they cancelled and they said "agency error" and will work on getting it reinstated but could take days. Within an hour (all before lunch) we decided to just push our new policy start date up and so I emailed Sophie to tell her not to reinstate, we will cash our refund check and move on with the new coverage at new company. SHE NEVER RESPONDED. This morning I get a vm stating the policy has been reinstated and to let her know when to terminate, either call or respond to her email. You see where I am going right? I had already emailed! I called and Sylvia said she was on the phone, I responded to her email reiterating our desire to have never had it reinstated and now I wait, will she call me back? Who knows. I want to talk to Vince but am told he doesn't' even work, "just email him, he will respond". NO. This is your incompetent office, take responsibility dude! I am expecting a call. Please don't waste your time with these people. They apparently can only do one thing at a time, and that seems to be "lie".

We just received our renewal notice for auto insurance with, of course, an increase in rates. Given…read morethat we had a claim for an accident where another car drove into us as OVER A YEAR AGO which is still open, we will be shopping around. So be careful not to choose a big deductible amount becuase even if you were not at fault, you may never get it back.

Our house flooded due to a burst pipe and everything needed to be replaced. Medlin and associates…read morewas there every step of the way, and went above and beyond to make sure we were taken care of. We're truly best to have them as our home and auto insurance providers.

We have been with Medlin insurance for several years and over the years transferred all our…read morepolicies to them because of the best rate and service we have got!

I was so disappointed when the Denton office closed. I used their resources often because we love…read morethe open road. The Flower Mound branch isn't convenient, however, because of Matthew Soleimani, he made my trip worthwhile. Matt is very knowledgeable, informative, asked all the right questions, is very forward thinking AND he's fun to work with. Kudos to AAA for employing people like Matt.

Carlos was wonderful. He helped me find a life insurance policy; he knew exactly what I was looking…read morefor and walked me through everything. Very knowledgeable and definitely took care of me. highly recommend Carlos for life insurance!

Matt and his team are exceptional! I continue to be amazed at how responsive they are, and their…read moreknowledge and expertise is as impressive as the servant attitude they consistently convey. I recently referred my neighbor, and as expected he thanked me for the great service he received (and is happily now part of the Portz family)! If you want an agent that is ALWAYS there for you, call Matt.

I have used this office for car insurance ever since I started driving in 1975. When Matt Portz…read moretook over (how man-years ago?) there was no interruption in excellent, friendly service. Since that time, I have dealt primarily with Sandra Sauceda, and she has met or exceeded expectations every time I have needed anything.