The service was horrible, very disrespectful and rude, my car broke down on the way to anaconda mt and we went to them and they were telling us we needed to get our car out of the parking lot because they had business to do, instead of helping they just caught nasty attitudes with us, some of you people need to learn some manners and how to be respectful! Would not recommend going to this location for help! read more

Came in with a loud noise in my truck's rear differential. After getting it diagnosed I spent over $4,000 and a few weeks of waiting for "icy roads" for it to be fixed. When I finally got back in the drivers seat, the noise was still there with no improvement. I asked for some sort of reimbursement and no one seemed to care. Of course the staff was more than ready for me to bring it in for another diagnosis. Offering to fix it for another $1500 without guaranteeing to fix the noise. I said no thanks. I finally fixed the problem myself for under $260. No thanks to laurel ford. I will not be back and will advise everyone I know not to go there. read more

Laurel Ford was EXCELLENT to deal with on the purchase of our new ranch mobile! We special ordered and waited for many months for the production. Rob and Marty, Sales Manager, and Salesman kept us up to date on our order and suggested a change that fast tracked the custom build. (Shifted to soft top.). When it finally arrived we received a morning facetime call with a preview of our new Bronco from Marty. When we arrived everything was EXACTLY as had been agreed to with zero funny business. They did what they said they would do at the price that we agreed. In todays car buying market, that is really appreciated. Probably the easiest transaction I have had in a long time. Marty spent a lot of time showing us how everything works, and the Vehicle Prep by the service department was top notch. Didn't find any issues and drove it 300 miles on the day of pickup down to the ranch. We will certainly purchase here again. read more

Laurel Ford - Headed to the Ranch - Auto Repair Near Me - Laurel, Montana

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I had a pre purchase inspection on a Shelby GT350 done. From the car advisor in service area to Brian the mechanic, Martin in sales , Eric the GM. All professional and went beyond to help me. If I lived in Montana I would absolutely be a Laurel customer. read more

Their website and their hold music say "Schedule service online!", but don't waste your time with that; they don't even look at the online information, and only do appointments over the phone and write them in a paper book. When you finally do get an appointment, they might work on your car at the scheduled time, and they might let it sit for six or seven hours before they even start. If you can get anyone to answer the phone when you call to ask the status of your vehicle, they won't know, and the only person who does know won't be available, and won't call you back if you leave a number. If you eventually do get through to someone with a clue... well, the first day, late in the day, I got told the problem was more difficult than originally expected, and a part was needed. Then the part didn't arrive when they said it would; then it finally did arrive (which I only found out by calling every 10 minutes for 2 hours until someone answered) I was told it was there, and that the car would be ready by lunch. After 90 minutes of trying to get someone at/after lunch, I was told "Oh, we're waiting for a part." When I said I'd been told that it had arrived that morning, I then got "Oh, okay, the part's here, and he's going to work on it first thing tomorrow." Five days without a car, and counting, and not optimistic that I'll see it tomorrow. I won't be coming back for service, and will sell this Ford as soon as I can (and never buy another one) just to avoid this. read more

They saw me coming. I had everything going against me. I was old, female, alone, hours away from home and had just hit a deer. What I had going for me was I had bought the Edge from Laurel and it was Thanksgiving. My side mirror was hanging off and with my height, I couldn't see to get on the highway or change lanes by turning my head. I wasn't safe. Laurel said it would be $720 to fix, but they could do it the next day. It sounded expensive, but I had no choice and was grateful they could do it before my long ride home. I asked if they could tape the mirror for me, but they said they had no tape there. They next day they told me the price had jumped to $1,100 and right in front of me, patronizingly discussed how I must not have heard or understood that it was $720 plus labor. No, I hadn't misunderstood. By the time I left, I was out $1,000, had been told that I needed a whole new modem, too, because no one could get my app working, and that my phone was broken, too, simply because they had disconnected it. My car has 28,000 miles on it and already had the trunk latch break at 5,000 miles when Laurel told me it wasn't covered by my warranty. It was only after I called Ford and my husband called Laurel that they fixed it under warranty. Now with the supposed new modem, either Laurel sold me a lemon that can't make it 30,000 miles without major repairs, or they are taking advantage. Yes, I am old, old enough to remember when Montanans took care of each other in trouble and didn't exploit them. read more

Do not use the service department, I was charged for services I did not request or want ! I was called a liar and had keys literally thrown at me ! Worst treatment I have ever received ! read more

What a joke! I called early afternoon to schedule service and was told no one was in the service department and I would have to leave a message. Are you kidding me? What kind of a dealer does this? Go to Billings and save the trouble. read more

you will be disappointed with the service here and it is extremely frustrating. I blame the management for not stepping in and correcting the process and the people. They will not call you back, when they order parts will not notify you. After multiple attempts to get my problems on $60,000 F350 diesel straightened out (and this was the first one). I decided to talk to the service manager and instantly understood why there was a problem. I give up, will go to another dealer. Evidently this place wants to sell em, but not service them. read more

Laurel Ford is likely one of the worst run businesses I've experienced. From a sales standpoint they have zero inventory and very poor knowledge of their product or when they will ever get product. The pinnacle of BAD however is their customer service in their service department. After waiting 3 weeks for an appointment, I arrived to find they had not ordered the parts and didn't have the the mechanical staff to do anything beyond simple Oil changes and lubes. When I questioned the service manager, he blamed me and said I was late. Apparently their policy is ... if you are more than 5 minutes late, you have to reschedule... candidly he was blaming me for the fact they have a very poorly run business and can not handle service requests more complicated than an oil change. Buyers beware, this business will likely go out of business in the coming year. I can't imagine they will survive the poor leadership I witnessed. Sad to say as I'm sure there are many good people that work there that need a job. read more

Friendly staff and a great waiting area. I started getting my F350 serviced there due to issues with another dealer down the interstate from there. Same oil change for $20 less. read more

We have had some extremely cold days here in the last couple weeks here in Laurel!! All 4 of my tires were low on air, tried several places where there's air and could not get the tires to take air... too cold!! I called the ford dealership here in Laurel and they told me to bring it right over! And no, I didn't buy my car there, bought my car at Lithia Dodge! They pulled it in the shop and put air in all 4 and didn't charge a dime! Very nice and helpful!!!! Appreciate you guys at Laurel Ford!!! Thank you!! Wendy Gaskill read more

Came in, being a first time buyer, I was told they catered to first time buyers and that "the reputation says it all". Guess I should have read into that. I was looking for a smaller pickup and not wanting to spend to far out of my budget. I was then told that I had a tall order. The same order I had asked of a couple other dealerships that had no issues with my requests. I was then brought inside to fill out paperwork after telling the salesman that I was wanting to look around and get a feel for how this car-buying goes. He took me outside to look at a pickup that they'd recently got in. I wasn't given the choice to test drive and never said more than that I liked the pickup. I was not interested in buying this one. Before I could get any more words in, I was being brought in and asked all these questions and getting my credit ran through to be approved. After giving him the information that I was not able to buy the truck that day, he kept pushing on to see if I had family members that would cosign with me. After letting him know that this was not an option, he persisted and made the situation worse by bringing up even more family members, AFTER I had told him this was not an option. Was finally able to get out of there but barely. Will not recommend, and will not be back. Upon leaving, I felt like I needed to be sick by how pushy he'd been and I had not even GOT TO TEST DRIVE the vehicle they were trying to get me into THAT DAY. No thanks. read more

I just bought my second outfit from Laurel Ford. Best place ever!! Always have been treated great there. I will always go there when I need another auto. read more

When I first walked into Laurel Ford, I came across a dealer whom I made small talk with. He congratulated me and thanked me for coming in to Laurel Ford. I said of course, I have a neighbor that works here and I am sure he will take care of me. The gentleman said that Laurel Ford prides themselves on their honesty and he was sure that they would treat me right. He then said, "In fact, we have an F-150 out back on 20 in. rims that has too much wrong with it for us to feel good about selling". I met my neighbor, and we test drove a truck, but after sharing my budget of $12,000, he told me that he didn't have anything they had at that price point. I left the dealership. As was getting ready to drive back to Bozeman, where I now live, my neighbor showed up to my house in Laurel with a cool black F150 and said, "Here is your $12,000 dollar truck. I test drove it, not thinking for a minute that it was the before mentioned, "too much wrong" truck. I was told it was a dependable, mechanically sound vehicle. I was excited, I bought the truck. I paid $1,700 in repairs within the first month. I've put over $6000 in it and i haven't even owned it 5 years. I'm angry at myself for not putting the pieces together that I was driving, "the truck they wouldn't sell". I generally trust people. They knew I was eager to buy a truck, and they sold me something that probably would have been taken to auction. I grew up in Laurel. I trusted Laurel Ford and I trusted my neighbor. If Laurel Ford would do that to me, why wouldn't they do it to you? read more

Can't trust the service department at Laurel Ford. I brought in my vehicle with two problems, engine was due for new spark plugs and truck pulled left and was wearing left tire irregularly. When I picked up my vehicle used parts were on the floor, electrical panel was missing, and one of the original problems had not been fixed, truck was still pulling left. Total bill was over $2,000. I brought the truck back after only driving for it for about 20 minutes, the service manager told me they didn't do any work in that electrical panel even though they charged me for a fuse they replaced there. He accused me of just trying to get a free electrical panel cover??!! I then told him the truck still pulls left, he said they did all the work that the truck needed, I probably needed new tires, but he would offer me a free oil change for my trouble. I was livid at being treated this way, and after this I would never trust them to change my oil. I took my truck to another service center, showed them the Laurel Ford bill and ask if they could confirm if the correct work was done. They did confirm that the spark plugs were changed, but all the front end work that was done had nothing to do with the problem I brought it in for. For a few hundred dollars the other shop showed me which bearing was out and replaced it that afternoon. I will never do any business with Laurel Ford again! read more

Would not do business with these people. We were in our Rv in Livingston mt when we blew our well maintained ford v10 triton engine with only 42,000 miles. Our warranty was 5 years, 50,000 miles and we were 12 days past the 5 year mark. Tom, at Laurel, told me they might be able to get us"good-will assistance" from ford, but then could not order the engine now, but we had to bring it in so they could determine what caused engine to blow. Also they had 2 RV"s on their lot, that had the same thing happen, and they had to take care of them first. (not a good sign for the V10) So instead of ordering the engine now and then towing our RV to them in a week, we sat in an RV park in Livingstone, planning to have RV towed to them in a week so they could start the "good-will" process. After 5 days, I called them to verify our appointment in a couple of days. At this time they informed me they could not give us any "good will". Spoke to the service manager, Bubb, and he told me because of the 2 RV V10 replacements ahead of us, he will absolutely not help us out. Told me he could still order the new engine and replace it for $14,000, but has used up his Good will. THEY SHOULD HAVE TOLD ME THIS RIGHT UP FRONT. My wife and I wasted almost a week waiting for them. I have found, that in the long run, you are better off not doing business with people that treat you like this. As far as the Ford V10 triton, the jury is still out....but DEFINATELY AVOID LAUREL FORD LIKE THE PLAGUE. read more

Tried to deal on not one but two different cars, and had zero success on both. The last time we have tried to deal with them, we were told we had the car after we had made an offer at 9 am. After calling back at 1:30pm that same day to check in after not hearing from them all day, because the salesman wrote our phone number down wrong, we were told that car had already been sold to someone else. They had sold the car and been dealing with someone else from 9am-1:30pm while we had heard from them. We were told (even after making an offer and after we had been told it was as good as ours) that we had "every opportunity to buy the car." The salesman we worked with, Kent, as well as the Manager, Jason, we both rude on the phone acting as if them not contacting us sooner was our fault, rather than the fault of the salesman who has misplaced the correct number, which had been given to him not once but twice. Up until this point we had bought all of our vehicles from Laurel Ford, as well as had all of our regular maintenance (oil changes etc) on our vehicles. We will not be back to Laurel Ford for any maintenance, buying of cars, or anything in between. I highly recommend this place be avoided at all costs. read more