I recently stayed at the Laurel Inn and had a wonderful experience from check-in to check-out. The staff was consistently friendly, welcoming, and attentive. As a Hyatt Globalist member, I was greeted warmly upon arrival and the team took the time to explain all of my benefits. I was also welcomed with a thoughtful gift bag containing bottled water, snack mix and a handwritten note, which was a nice touch. One of the things I appreciated most was the easy self-parking. The garage was convenient, and I was able to find a spot on the first floor, making it simple to load and unload my luggage. My king room was much larger than expected and felt more like a studio than a standard hotel room. It featured a separate area with a microwave and sink, a comfortable desk where I was able to take work calls, plenty of closet space, dresser drawers, and a spacious bathroom with ample room to spread out. The hotel also offered freshly baked cookies and iced tea in the lobby, which made the property feel especially welcoming. As part of the Globalist benefits, I enjoyed complementary breakfast and access to the Jewish Community Center directly across the street (otherwise a $20/fee). It was a quick registration and won't have to repeat when returning. Since the hotel does not have its own fitness center, this was an outstanding alternative. The JCC offers a large gym with extensive cardio and strength equipment, fitness classes, and a swimming pool. It was one of the best hotel fitness arrangements I've experienced. The location is another highlight. I enjoyed walking to Starbucks, exploring the Presidio area, and browsing the charming neighborhood shops nearby. It felt like a completely different side of San Francisco compared to the busy downtown hotel districts. One evening after a work dinner, I stopped by the lounge for a light bite. The hummus, carrots, and celery were perfect. I also ordered the deviled eggs, which turned out to be a little too spicy for my taste. The bartender immediately offered an alternative and could not have been more accommodating or apologetic. Overall, this was a five-star stay. In fact, I may prefer the Laurel Inn over some of the larger Hyatt properties in the city. It offers a boutique feel, personalized service, easy parking, spacious rooms, and a fantastic neighborhood location. I loved being able to come and go easily without the hustle and bustle of a large downtown hotel. Plus, it was closer to my account I was visiting that day. Thank you to the entire Laurel Inn team for a wonderful stay. I look forward to returning! read more

This is a really nice, midcentury modern hotel in the Presidio. It's probably not for everyone, but we had a nice stay after the initial frustration with not getting into our room for most of the 1st day... We arrived at the hotel around 10:00 a.m. and our room wasn't ready. In the hotel's defense, they do have a 3:00 check in, but we were really tired after flying to San Francisco from Detroit. All we wanted was a hot shower and a bed. We'd been on the go since 2:00 a.m. eastern time. Anyway, the guy at the desk said the room wasn't ready, but we could make ourselves at home in the lobby. Hours went by. While the lobby is quaint, it's very small and the furniture isn't all that comfortable. Around 4:00, people were walking in and getting rooms. I went up and asked him what happened to ours, so he checked and again said it wasn't ready. I was on the verge of going off... I explained that someone (YOU, front desk guy) should have communicated to the housekeeping staff that the guests arrived early and our room should have been made a priority. We were in that lobby for 6 hours and now folks are walking in and getting rooms while we just sat. Miraculously (after inquiring/complaining), a suite was found, and we were upgraded to that room. The room was really clean. I found no marks on any of the woodwork, doorframes, etc. We had a microwave, a fridge, a wet bar area, etc. The staff (other than the initial front desk guy) was wonderful. My quibbles with the room are the water pressure in the shower was pretty lame and our TV kept buffering. I loved the toiletries, the towels were really nice, the bedding was very comfortable and the amenities in general were top notch. I did reach out to the front desk about the TV. The manager immediately investigated the issue, came to our room and explained that they have a new system and some of the bugs need to be worked out. She apologized emphatically and went on to explain that the company used to create the new changes wasn't available until the next day. We understood completely. We presented a problem and management did everything they could to fix the issue. That's all we can expect. Now, the good stuff!!! This hotel has the BEST COMPLIMENTARY COFFEE I've had in ages, available 24-7 in the lobby. It's just great coffee (illy coffee!!!). They also have AMAZING complimentary, fresh baked cookies at 3:00 each afternoon. My guess is they bake around 6 dozen cookies, and they're gone in 20 minutes! They also have complimentary tea (hot tea all day, iced tea in the afternoon when the cookies are served). The location is great, right down the street from a Michelin Starred restaurant. There's also a Turkish restaurant that was really great. It reminded me of my travels to Turkey. My relatives mentioned the Mexican restaurant is supposed to be amazing, but getting in is almost impossible... The little hotel bar is a really nice place to go and get a martini, glass of wine, etc. We had cocktails and guacamole. The entire place is really clean, and it has great artwork, great books to read in the lobby (not sure, but I bet if you asked, you could take one or two of them back to the room for a great read). The staff really seemed to care about our comfort and happiness (well, everyone except for that initial front desk guy). This is a great place in a great location. If you're looking for a 5-star resort setting, with 5 bars and swimming pools, move on. If you miss that old time feel of a nice little hotel that has everything you need, this is it. read more

Stayed here for one night and the hotel is a conveniently located near the presidio and reasonable price for San Francisco. My room was clean, the bed was comfy and the room was spacious for San Francisco standards. The hotel does not have breakfast or a restaurant but they do have complimentary 24 hour tea and coffee service which I really appreciated! While there's no breakfast, there were plenty of nearby coffee shops and restaurants within walking distance. Service was fine if not very friendly. Minus one star because the bathroom shower sucked - the water pressure was very low and the water took forever to get warm. Overall, would stay again, if the price remains reasonable! read more

Laurel Inn - Hotels Near Me - San Francisco, California

Save your money -- this place is a disaster. Do yourself a favor and book anywhere else. $400 a night for a rundown, outdated room with no fridge, no microwave, and not even a continental breakfast. The elevator looks like it hasn't been touched since the '70s. My kid and I woke up with bug bites, the floors creak like they're ready to cave in, and the whole place smells like an old folks' home. For this price, you'd expect comfort -- instead, you get a headache and regret. Overpriced. Outdated. Unhygienic. Avoid at all costs. read more

Part of Hyatt. Important to understand, if you're a Globalist, the program excludes a traditional breakfast at this property. See included breakfast items below, also received a juice. See language from program regarding this property. The hotel offered complimentary access to the Jewish Community Center (JCC) which is across the street and has a good selection of weights and cardio equipment along with a pool, sauna and hot tub. The bed was comfortable and room relatively quiet. Service was friendly. read more

Laurel Inn - Complimentary Globalist breakfast image. The "Keep Refrigerated" bottle of juice was returned to the front desk as it was room temp. - Hotels Near Me - San Francisco, California

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Great property, a quiet and cute hotel nestled in the San Francisco area. It has a microwave! Best part.

I stayed here in 2017. I know this review was long overdue. After reading through the other reviews, I didn't think I had it so bad. For parking and the expensive parking fees that other guests were saying, there are free parking available for one week or so behind the Laurel Village street mall. It is less than a 5 min. walk away. I was greeted by the African American gentleman so not sure who the other lady is. As for check in, I had an emergency and was there at about 1 pm ish - no problem as soon as my credit card went through, there was the room. I visited their next door bar previously and prior to the hotel stay, it was usually really dark, quiet and ambient, guests may consider relaxing there while waiting for the room to be ready. Price reasonable. As for sounds, I don't recall any, mostly because my room was in the downstairs. Technically may even be next to their underground parking lot. Maybe I am a bit immune to noise since I lived in wood thin homes without insulation in SF for 3/4 of my adult life. But honestly I slept through to 3-4 pm, ordered some food and slept again and didn't find any disturbances. This was a Saturday. I checked out Sunday, there were fresh breakfast bakery, drink with lemons and even dog biscuits for my dog. I ordered UberEats throughout my trip so don't care or have no comments regarding their room services/in room food delivery. I mean if you are looking for a four season type/6-star international acclaimed Michelin service, this is not "it" and for $300, you just need to up this by $99 a night, you can probably get some 6-star hotel deal with one free night here in the bay. As for heater and temperature control, it was okay. I am used to the rainy, foggy SF weather. I really like their Jonathan Adler Citrus & Sandalwood Body Lotion in miniature size, not sure if they continue to use these today. But okay to buy the whole bottle, I really like that refreshing and energized scents! It made me felt much better after shower with this line of toiletries. That's all for now. Will supplement with my pic if I am able to find it somewhere. :) read more

Laurel Inn - Not my actual room... but one of their rooms - Hotels Near Me - San Francisco, California

Such a cute hotel! I got there at 3 pm and Tanya welcomed me with hot cookies! So sweet! She is the best! And the room was darling! read more

Charming property with good customer service. Rooms were spacious and clean. Coffee/tea station in small lobby. Bed was a bit soft and seemed due for replacement but bedding was fresh and comfortable. Safe location with short walk to restaurants, coffee shops and shopping. read more

Upon check-in, the front desk person didn't bother to notice that we had already pre-paid for our lodging. He ended up charging our credit card a second time! We had to ask for the manager who didn't really seem apologetic about the error, which was corrected about a week later after we returned home. And then upon check out we were charged a "gym" fee which was also incorrect. Instead of simply apologizing and correcting the mistake, the manager began to argue with us as if we were at fault for not immediately noticing the error on the folio. As for the room- we were initially placed in a room located between the elevator and the stairway! The stairway is metal, the elevator is vintage mid-20th century, the walls are paper thin, and the floors creak. When we asked for another room the manager didn't seem to understand that a room wedged between a metal staircase and an antiquated elevator is extremely noisy. Our second room wasn't much better with half the lights not working and a noisy heating unit which was problematic, especially during the middle of the night! In addition to all of the above, the staff at the front desk were unfriendly and didn't appear to give a damn about anything! read more

Nice folks. Clean rooms. Decent wifi. Parking available but extra (the "discounted" rate is $30/day for parking). Clean beds. Shower is finicky but otherwise works well. Rooms are surprisingly quiet for an urban hotel. Mattresses on the firm side but decent. Lots of pillows with different weights which is a nice touch. Elevator is a bit rickety and old but still works. Price is decent for SF. Pro tip - the blackout curtains are will hidden and tucked behind the decorative day curtains. Don't do what I did and suffer all night with a too-bright room from the street lights streaming in only to find the blackouts in the morning! Otherwise no complaints. read more

My husband and I spent last weekend in San Francisco and booked a room at the Laurel Inn. We will definitely book this hotel again! Great location. Great service and reasonable rates! The general manager, Gill (pronounced Jill) was very friendly and helpful, as was Henry on the front desk. The room was cozy and very clean. Having underground parking in such a busy neighborhood was also a plus! read more

Clean, friendly, easy check in and easy parking. Felt safe,great neighborhood and access to walking in the presidio. I will recommend the Laurel Inn to friends who visit the city. read more

Very friendly & accommodating staff, especially front desk! We were there because of surgery at UCSF, and they were so flexiblile & understanding. A charming boutique hotel with onsite parking. read more

I really liked this place and will stay again. It is close to great, non touristy , neighborhoods and parks, so great location for some, like me, but maybe not for everyone. It is not fancy with no lobby to speak of, but the rooms were large and stocked with nice amenities. Comfy beds, nice linens, everything clean and new feeling. I didn't get to try their food place, not sure if it's a bar with snackish bites or full restaurant, but it looked well worth a try. I didn't park my car, but people complaining about $30 a day in SF are nuts, that's a normal to low price. read more

Last minute reservation here. Stayed 2 nights. Great location and quiet neighborhood. Cute place, clean room and I love that there's a covered parking lot. The gentleman that checked us in was nice. The beds were a little uncomfortable. Due to COVID restrictions if you want coffee or tea you have to ask the front desk and they will provide you hot water for you to make it. read more

Laurel Inn - Hotels Near Me - San Francisco, California

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My home away from home for the past month, the Laurel Inn is a true find in SF. It's a JDV property and we all know what that means...Johnathan Adler and cookies! Elegant decor, small and peaceful, great access to the city. The only drawback is current construction next door which they should (but don't) disclose at time of booking. HOWEVER I'd still stay there again and highly recco the LI for its elegance, charm, and location. And cookies. read more

Fabulous place fantastic location and wonderful staff !! It feels homey and I love the view.

Probably the nicest people you'll ever meet! Gill, the manager, is the best but everyone is very nice and accommodating. Always fresh coffee and real coffee cups and occasionally some warm cookies. Great bar as well, all around a nice find in SF. read more

The first impression I had here was walking into the front desk and the lady asking me "did you park your car?" I said yes, in the handicap spot right outside and she said very rudely "do you need to park a car here? I don't need to know where you parked, tell me if you need to park your car here." I let her know that yes, I will be keeping my car here and she told me I needed to move it to the lower parking lot. I did and found that there are no handicapped spots in the lower parking lot and I was charged a significant amount for parking overnight at the hotel. What a terrible first impression. I paid over $300 for the one night I stayed and my room wasn't even ready at 3:15pm when I arrived, even though it said check in was at 3:00pm. Very disappointed in the treatment of the staff and that my room wasn't ready at the time I paid for it to be ready. read more

Second stay here. Last time there was a renovation going on -- and they really needed it. Rooms needed to be updated, scaffolding over the windows, dark lobby and halls. I was hesitant to stay again, but its closest to my sister's house. This time? Reborn. I love it. Updated mid century modern boutique with comfortable bed, spacious room with Jonathan Adler toiletries and soft robes. Nice job. Lobby is now bright and welcoming, has 24 hour coffee and tea and morning pastries. I will be back! read more

The Laurel Inn, and its bar next door (The Laureate), made a big difference for my wedding in November 2019. We hosted our rehearsal dinner at the Laureate, and it was the perfect, intimate venue for our two families to get to know one another and relax before our big day. Eika at the bar did a fantastic job hosting our crowd of about 25 people. It was a good value too! We worked with Gill to create a block of rooms for out-of-town guests, and she was very friendly and flexible throughout the process. When researching other hotels for room blocks, I did not find this same level of flexibility. Our friends and family had lovely stays and will be back when visiting SF. read more

The Laurel is a quiet, small inn in a safe San Francisco neighborhood. It's not fancy, but it's quite nice, a good value. The rooms are large, comfortable beds, we even had a little kitchenette with a fridge and coffee maker and microwave. The staff is friendly and welcoming. The only drawback is the parking. Tiny spaces, first come first serve. We did get a tight spot and I don't know what I would have done if there hadn't been a spot for me. There is a bar with bites but no restaurant. read more

I wish I had read these reviews before staying at Laurel Inn. I had the same bad experience the other reviewers had. Terribly unfriendly (hostile) woman at the front desk. Room assigned to us was next to the elevator and stairs even though they weren't anywhere near full. Walls are paper thin, $40 parking fee/night that was unexpected.... I could go on and on but long story short... terrible experience!! read more

Great location and price. Very clean and the rooms are spacious (especially for SF where things tend to be small). Nice updated bathrooms as well. Covered garage and free coffee in the lobby. Walk to Fillmore street for shops/restaurants. Also just a 5 minute drive the the Marina. I will be back! read more

I think this is the worst hotel I've ever stayed in! My boyfriend, brother, and I were having a little get away trip to San Francisco. Before that, we booked the hotel room on Expedia and chose this hotel in comparison to Marriott because of the location and price. I regret so badly because I did not check Yelp reviews first. We stayed in the Laurel Inn for 2 nights. The check in experience was okay, the front desk African American man was very friendly; checkout lady was kind of rude.Their elevator looks cool with a door. After a long drive from LA we just want to lay on the bed once we got in the room 102. However, there was BLOODSTAIN on my BEDSHEET!!!! We were shocked, but we were too tired to complaint and fall asleep on the bed. I thought I would give the housekeeping second chance because I believe they would change the bed sheet the next day. Surprisingly they did not change it and I ended up sleeping on it for 2 nights. EWWW Their soundproof was horrible. We could hear people talking in the hallway. One more thing that is more bothering is we can even hear the footstep from people upstairs, early in the morning!!! Another NO is parking. I read reviews from below saying that they charge $20 parking fee per night. But what I got charged was $22 of parking fee and $3 of parking tax and random $2 of donation. So I ended up paying $50+ for parking two nights? They also charge some extra that I have no idea what it was for. Feels like a rip off. One plus thing is their bathroom. It was huge, nice, and simple. I love it especially the lighting. It was raining so hard during December 17-19, and it was kind of cold in the room. I guess they did not have a heater? Overall, the hotel and weather kills my mood for vacation. If you are staying in this hotel, be aware to those extra fees and check out any nasty stuff you see in the room and complaint!!! Don't be too kind. read more

Laurel Inn - love their bathroom lighting - Hotels Near Me - San Francisco, California

"Cute place but needs to address staff taking poops in paid rooms and resolve the mice issue!" The lobby was adorable and the guy at the front was so nice! The room was beautiful and we had a view of the city, which was great! When we checked in and got our room keys and went up to our rooms there was a service or staff member taking a poop in our room! I mean come on....we all go but aren't there employee bathrooms? (this was a stomach ache poop-AWFUL). Anyway, we just decided not to say anything because we didn't want anyone in trouble. When we headed out through the lobby a mouse ran right in front of us and stopped us in our tracks! ECKS! Then at bedtime and throughout the night there was a mouse or several mice in our room eatting our dogs food, going through the trash, crumbling or digging at who knows what! read more

My mom had to have heart surgery at Kaiser SF and I got a room for my 83 year old dad here. They were helpful and accommodating. I can't say enough great things. The rooms were spacious and immaculate as well. I highly recommend this hotel. read more

Extremely overpriced. Zero care. Room w/ view which, with fog and smoke, was a bust and looked over a petco parking lot. Nowhere are we advised that the hotel is at the hub of trams and therefore NOISY. The furniture is ok BUT a cheap curtain on the closet by the entrance door is offensive. Price tags everywhere, it seems, and in times of Covid it should be MANDATORY to send guests home with the toiletries than charge for them. Please IRON THE LINENS ESPECIALLY NOW. Overpriced parking $40+. Zero amenities. Staff does not even get up to greet you. WAY OVERPRICED for the motel 6 experience. read more

Great Hotel. Not sure what the complaints on other reviews stem from. The room is clean and well appointed with a nice bathroom. The GM is very friendly and accommodating. The parking fee is steep and a bit of a surprise for this part of town. Nice view of the city and pretty well located for multiple neighborhoods. Gym access at the JCC across the street. read more

Awful noise insulation. Once the buses start at 5:30am, you'll get woken up; the street noise is deafening. Our neighbors were also evidently woken up as we could hear them through the thin walls. read more

Great room, very safe location, and friendly staff! Short walk to a nice local grocery store and the scenic Lyon Steps. They had complimentary lavender lemonade, water, and cookies in the lobby. The staff is very nice and even recognized me from a prior trip. My family and I will continue to stay here whenever we are in SF. read more

I booked this hotel last minute through HOTEL TONIGHT for Pride weekend. Showed up at the hotel a few hours later. We were greeted right away by a very friendly agent at the front desk. He was in the middle of checking in another customer but still took a sec or two to greet us. The check in was super fast. Prices on hotel tonight are unbelieveable. It was Pride Weekend so most of the hotels in SF were booked or way too expensive. We paid $177 and $20 for valet parking. It's located in the Pacific Heights area so you are away from the hectic Union Square. When booking through Hotel Tonight you don't know what kind room you will get. It's like a surprise. It could be bad or good. In our case it was fantastic! Our room was so fucking spacious. Including the bathroom area...it's like the size of my living room and kitchen put together. Our room had a King size bed which was so comfortable with a wooden bench at the foot of the bed. A loveseat, flat screen TV, and a dinette set. One thing I didn't like about our room was the toilet. The toilet was small and cramped in between the shower and the sink area. It was so uncomfortable to use the toilet. The bathroom could use an upgrade. Fresh cookies and lemonade daily in the lobby. read more

Laurel Inn - Soooo comfy - Hotels Near Me - San Francisco, California

Nice little hotel in Presidio Heights. My room was small, nicely decorated, but did have a unfortunate dog urine smell when I walked in. I was surprised to find that the window could be opened, widely at that. A bit of a hazard if you a traveling with small children or people who are just clumsier than most. I had s great view out my giant window, and that was great. The bathroom was spacious, nicely appointed and clean. Definite points for that. The mattresses were comfortable, which is the most important aspect. Lots of points for that. The young man when we checked late at night was very polite- a definite plus when you have had a long miserable day of traveling. So whoever you are, good job being you. The older gentleman covering the morning shift was the opposite, so I tried to interact with him very little and hoped he was able to find a better way to be. Over all, I found the hotel to be quaint , clean, with comfortable beds. I took one star off for the dog urine smell, other than that it was a great place to sleep and wake up in, and very convenient to my appt. read more

Really clean, nice place with friendly staff. Booked through Travelocity and one of the reasons was because breakfast was to be included. No one told us it wasn't available at check in and it wasn't posted anywhere. They even still had the room service menus in the rooms. Called downstairs to find out in the morning, that their kitchen is closed. Everything in the room felt like it had a price tag, from parking to the toiletries. For the price we paid, we expected more. read more

My review has to do with their pricing and business partners. DO NOT EVER BOOK THROUGH Hotel Beds.com they are a criminal organization. I was charged over 1293 dollars for two nights! When I cancelled, The Laurel Inn could not/would not refund my money. The third party charged us ovwe 220.00 OVER THE GOING RATES! As of this review, I have cancelled my two nights, I have not received any refund. The management at the Laurel Inn is either absent, or non-caring. I consider their third party affiliations to be fraudulent. Pay in cash at the premises or not at all. read more

I stayed at Laurel Inn from 8/25/23-9/14/2023. I had to spend this time in San Francisco to be close to the hospital I had treatment for 3 weeks. Considering how long I had to stay in one hotel/Inn, I could have not had a better experience. Every staff member from front desk to management to house keepers and to the ones who made the delicious scones and cookies and anyone I came in contact with WERE absolutely the best. All courteous, professional, very helpful and accommodating. The lobby was small and quaint, coffee was always fresh and very clean. The rooms were very spacious, had a great view, very clean and comfortable. Never had any problems with WIFI. It was located in a perfect place for shopping, plenty of restaurants and just taking daily walks. I can honestly say in the 2 plus weeks I stayed there I never ever had one complaint. I would definitely recommend the Laurel Inn/San Francisco to everyone and would definitely stay there again. read more

Lovely small hotel in an excellent location. Very attentive and friendly staff. Close to the Presidio and Golden Gate Park -- worth the extra money to stay away from crowded tourist areas. read more

I have stayed at the Laurel Inn two times during trips to San Francisco on business. Overall, it is a charming, little hotel with lots of character. It is in a great location in the Laurel Heights neighborhood with quite a few good restaurants within walking distance. The rooms are clean (although there are a few odd, "old building" smells lingering). Although I missed having a coffee pot in the room, coffee is offered throughout the day in the lobby. The mattresses are glorious - the most comfortable ones I have ever slept on. I even stripped the sheets and mattress cover to get a look at the brand. However, if you typically do not stay at independent, old, small hotels - especially for business - there are some things that you should know before staying at the Laurel Inn: - The "thin" walls and ceiling are not conducive for getting work done. Not only will you hear every creak of the floorboards but conversations occurring in the next room will seem as if they are happening in your room. This is not an exaggeration. - There is no fitness center. - The one room I was in had no desk or workspace while the second room did. Request a room with a desk if you need one. read more

We can recommend the Laurel Inn highly. We welcomed 4 out-of-town parties for a special celebration. Manager Gill Elkof was a dream to work with. She was so accommodating and personable. Each of our guests had nothing but praise for the rooms, the cleanliness, and the hospitality shown by the staff. Gill rolled with us as we changed reservations 3 times due to Covid. She even managed to find a room for a last-minute reservation on a very busy weekend for the hotel. Can't say enough about the Laurel Inn read more