It's a shame to give them 2 stars, because I liked it starting out, but two things happened on my checkout day. 1. On my bill, they added a $1 "donation" to their own charity, without giving me any information about what that charity was for, and then required me to ask that it be removed. It is a ridiculous practice, and will probably put them in line for a class action lawsuit. 2. At 10:30 on checkout day (checkout is 12), housekeeping waltzed into my room without knocking. Fortunately for all, I had just wrapped up with a towel. Who does that? Even if your 99% sure the room is empty (and they had no reason to be 1% sure), wouldn't you knock? Shouldn't you knock? read more

I had read reviews here that the desk people were not friendly. I found them to be very friendly. No-- they are not hyper fussing over you, but the check in was simple and fast. I saw people mention parking is an issue. That may be true if you have an RV or a truck, but I had a car and loved that I could park and go in and out for a flat daily fee. Ever go to the Driscoll Hotel nearby? They have NO PARKING and have a guy who parks you car on the street and moves it every three hours. I did not like that at all since they could not find my car the next day. Always felt I had to check to be sure nothing was missing from my car. The Laurel Inn is clean, the bed is a good bed. A desk and sofa, and nicely decorated. I had a small kitchen and it was well equipped and clean and spacious. There is a spacious bathroom, good shower head and water pressure, and grab bars in the shower - excellent maid service too. The room was super quiet all day and through the night. I thought since it is dog-friendly I might hear barking, but nothing. Cookies and lemon water, muffins and coffee in the lobby. My room had a city view and when I got up in the morning the sunrise was spectacular, so I recommend a city view room, since it's worth the price, and of course the higher floors likely have an even better view. I was in 108. The elevator is old, but a nice European personality. Plus the internet is fast and free. I was not able to try the restaurant next door, but did go to dinner at Spruce one night (On Sacramento) and it was excellent. Also had lunch twice at Food Inc Trattoria on California near Divisadero, and it was also excellent. Best sandwiches! and great bread. But...Love the parking lot at the Laurel Inn. No rip off in and out fee, which really can add up at hotels with only valet parking. Plus, it is self park so you do not have to tip a valet each time you go in and out like in the Union Square hotels. Very few SF hotels have a lot like this. I read some people complain that there is no A/C in the rooms. In SF you would need AC in the room maybe 3 days a year. The windows open at night and many high-rise hotels have windows that do not open. I love Fresh air at night and even with my window open, it was quiet. I have stayed in SF many times and I will never stay near Fisherman's Wharf or near Union Square again. The streets are filthy and there are people begging and sleeping on the streets. It is totally nasty. The neighborhood where the Laurel is felt very friendly to me, and very safe and clean. There are interesting little shops on California and Sacramento streets, small local-feeling restaurants. If you want to sight see, busses are close and you can walk many places. The Firehouse Museum is very close and interesting. What you save on parking makes up for any downfalls at The Laurel Inn, and I didn't find anything to complain about - and trust me, I usually can. I will be back, for sure. read more

I just want you to know that this hotel is not to Expedia standards at all!! It was bad really, really bad :-( and then to boot they charged us $28.00 dollars a night to park our car without telling us up front. My sister lives around the corner and I have walked past this hotel a million times and always thought it would be boutique nice but it isn't its more comparable to a flea ridden hostel. No screens on the windows and no air. Bad, Bad, Bad, yellowed sheets stained carpet and furniture Bad. We stayed at another Joie de Vivre hotel in Santa Cruz and could not have been happier, this was not only a great disappointment but a sentence to endure. read more

I will start by saying I did not stay here. The one star is for the horrible customer service by the manager. We purchased a gift certificate for a one night stay here at a charity auction. When we tried to redeem it on a Monday for Wednesday night of the same week (my mother in law had to have surgery and we needed a last minute room for my father in law), we were told they had 3 rooms available but would not honor the certificate because it was a big conference weekend and they could "sell this room for $800." Ok, fine, I get that. The gift certificate does say "subject to availability" and clearly there is availability if you have three rooms open 48 hours before the night I want to stay, but whatever, you are trying to maximize profit, fine. So, I politely ask if we could check back on Wednesday afternoon and if there was still vacancy then could we use the certificate. The manager went nuts, saying "No...the answer is no! Clearly you don't get it. I give out a lot of these gift certificates and you use them on my terms." I politely state that it would have been nice to know what the terms of redemption were ahead of time and he starts ranting about how no one has ever asked him to specify terms before. I hung up on him still ranting about it. I know the certificate was a donation, but it's not really a donation if you can only use "subject to rude managers whim" read more

We stayed for a total of 5 nights here, because it is dog friendly and we simply will make any sacrifice necessary to have our pooch with us, comfortably. That was the case here. It was a very nice hotel, very clean. We stayed in there "suite" it was night and day compared to there normal rooms and for a moderate bump in price. Parking... good luck.. knocked both my mirrors off trying to park.. it was like a bad scene from Austin Powers.. There is a sweet pooch shop opening up less than a block away.. in early Feb... so that is a plus. I guess what I am getting at is this place is very nice for dog owners.. Staff are hit and miss depending on the gender and current attitude.. The reason we give one star is DISCRIMINATION.... so we come back to check in on a completely separate trip, and are told that no matter what we can not stay here cause of the way we look lol!... so what we just woke up, we really don't give a flying F**K how we look on a Sunday morning... and we were going to the beach... umm who the hell wears Armani to the beach.. or there nice clothes none the less... so the 2011 vehicle we drove up in wasn't good enough for miss.. whatever her name is.. To the Establishment.. its about time to lay off your crap workers and give the jobs to people who would actually appreciate the work and enjoy helping people to have a nice stay.. F THIS PLACE... go to the Ocean Park Motel.. where your treated with respect and dignity in your beach wear. :) F Jerks. read more

When San Francisco is sold out due to a city-wide convention, this cozy and plain hotel will work in a pinch when you need a roof over your head. Two bonuses: close to Union Street shopping/restaurants and pet friendly! read more

I gotta go with the A-OK. This is high season in SF for hotels, so pricing for everything is up. The total cost for a room in September (including taxes) was around $190 per night. Parking is no longer free - although it is really convenient. It is $18 per night. Here's my breakdown: Staff - very attentive Rooms - spacious but dated, no air conditioning and during the heat wave that was Indian Summer this past week, that was a bit of a problem. But, I think for about 340 days of the year, no air is no problem. Clean enough. Bathroom was fine - but older and I had a shower, but no tub - not a problem for me. GREAT LOCATION - California takes you directly downtown in about 5 minutes. Or two minutes to the Presidio or 5 minute drive to Lombard Street and Cow Hollow area. 10 minutes or so drive to Nob Hill and my favorite part of Polk Street. I didn't get to experience the bar that's attached, but it looked like a good thing. The Jewish Community Center has a very nice workout facility that you can use with a hotel discount for $12 per day. read more

This hotel is very run down. Dirty carpets. Dirty elevator that feels like a freight elevator. Painters tape still up on doors that were quickly touched up. Broken shades. I've posted some photos so take a look. I will not stay again. I was not asked. How my stay was. They just took the money and I'm sure we're grateful for an occupant. read more

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They say Pac Heights is one of the quietest areas in San Francisco, and quite frankly that is quite true...except when it comes to Presidio avenue with its 24/7 loud busses and after 10pm throngs of drunks coming out of the only bar in the area which is...in this same hotel! We were relocated here from the Carlton in downtown since there were no rooms there despite our reservations made long ago. We were given a room just down the hall from the front desk...special treatment you'd say...but no, it was one of the loudest rooms we've ever stayed in, including Hanoi in Vietnam, and it was a bit dinky, being somewhat underground and with an awesome view of pedestrians' feet, with an uncomfortable bed. The rooms looks nice, but don't be fooled! The front desk was nice and the breakfast was good although there is limited place where to eat. Bottom line, if you want a quiet place just don't stay in this room, or any room facing the road. read more

The Laurel Inn was suggested by a colleague in Tacoma who stays here every visit to San Francisco. It is a quaint boutique hotel with character, which is my preference. The front desk attendants were very nice and helpful. Complimentary fresh brewed coffee, which is great for a work trip when I don't have time to stop at a coffee shop. Location may not be convenient depending on where you are going, but our event was in the Presidio so it worked perfectly. Walking distance from Trader Joe's and some restaurant/coffee options. This part of town lacks night life, but that makes it easier for a good night's sleep! read more

Terrible customer service- bad attitudes all around. Disappointing hotel rooms and felt very run down.

Our stay on may 21st 2011 was unsatisfactory. Definitely. For over 300 dollars for one night stay, this was a terrible experience. We arrived for a late check in, busy day (my sister just graduated from Law School). There was no parking, lucky for us my sister actually lives near here and we parked our car there. The women who checked us in was fine, no complaints at all. Our room with 2 beds was pretty standard, not huge but enough. The decor was fine. The hotel room and building is kind of "typical" of sf. Modern cute decor, but the actual building is quite old - with new paint. The bathroom was larger than expected, and they had lovely bamboo and lemon grass shampoo. The terrible part of our stay was the noise from their little wine and coffee bar. How nice of them to provide a cup of ear plugs on the table, but that didn't help the glass doors of the shower vibrating to "ray of light" and "no speak americana." Ear plugs did not help with the fact that I could feel the bass while laying in bed. I don't even want to remember how irritated I felt while the bed frame vibrated to "tonight going to be a good night." And laying there while I hear the song get louder and louder. It actually made me feel really angry. I'm a 22 year old female college student. I also live here in San Francisco. I appreciate and love a long and loud ass party as much as the next, but this was ridiculous. If the hotel already expects this kind of noise from their nightclub downstairs, how is this acceptable for ANYONE to stay in this room? We were having a special weekend in the city, my sister and I already live here in San Francisco and I wish I just spent our money and time elsewhere or even just slept in our own apartments. And it really is their loss. We will not be here for another special weekend. Nor will I be recommending this place to ANY of my friends, family or customers. read more

I've stayed at the Laurel Inn a few times over the past year. They have beautifully decorated and spacious rooms. I stayed in the room with kitchenette (has a sink, fridge, microwave, and eating area). The staff is always welcoming and friendly. There is coffee/tea available, and sometimes cookies as well (covid precautions permitting). The bar is also great, and bartender is very friendly and helpful. Thanks for taking care of me Laurel Inn! read more

The Laurel is a very reasonably priced Inn in San Francisco. Their customer service outshined the somewhat dated bathrooms, and the fresh lemonade and cookies every afternoon was a cute touch. The hotel is located at the intersection of, like, 4 bus routes, so while it's not really close to downtown or the metro, it's fairly easy to get around - as long as your patient enough to sit on the bus for 45 minutes. Price-to-quality ratio is decent. I would not recommend against it, although in the future, I would probably prefer staying somewhere a little closer to downtown. read more

The room, etc. wasn't the issue, the front desk was. Not only was making a phone reservation complicated and slow, but they didn't send anything by email as promised. The next morning as I tried to check out, the person at the front desk was downright rude and really made the experience unpleasant. On that alone, I would NOT return to this hotel; honestly, what ever happened to the customer/guest is King (or Queen?) read more

This is the cutest boutique hotel in such a good area. Very quiet part of the city with easy access to everything. The management team is so helpful, kind, and just wonderful. I've been staying here for work and will definitely come back for fun! read more

This is a difficult review to write. The inn is wonderful and fully deserving of four stars for its wonderful customer service and cuteness but the bed is not even worth one star. The bed was so uncomfortable that both of us couldn't sleep and we ended up choosing to sleep on the floor. It was that awful. The prices are reasonable and the amenities are basic but nice. I fully appreciated the kitchenette (forks! paper towels! dish soap!) and the bathroom toiletries are of good quality and smelled fabulous. Complimentary wifi and breakfast. Super hot coffee, a variety of quality teas (Republic of Tea), quality bagels, pastries, muffins, cheese and sliced meat. The customer service is very good. The man at the front counter is very polite and professional and when I told him about the awful bed, he took the time to listen to my comments. There was an older woman in the lobby and one of the employees took the time to sit with her and listen to her requests (high backed chair, etc.) and had another employee make the changes. Aside from the awful bed, we had a wonderful stay. read more

As my 13-year old said when we got to our room--"Ew". Dated, dirty, and tired. All flourescent lighting in rooms. Thoroughly depressing dirty carpet and old paint. Chip Connelly should be ashamed of himself--this is no "hip makeover"-- just a sad, tired, dilapidated motel that needs a young entrepreneur to buy it, blow it up and remake it. read more

Poor Joie de Vivre...I hold to them such high standards (as set by places like the Galleria and the Citizen) that when I stay at one of their hotels that's anything less than stellar, I'm all bummed. Recognizing this, I backed off of my initial 2-star reaction and give this one 3. Although this is the least-nice JDV hotel I've been in, it's still way above-average in most categories, especially the service and attention to detail. Clean, comfortable, and pleasant all around. Good value. Awesome bath products. Etc... That said, when compared to other JDV properties, there's a few things that are sub-par, especially for the price they are charging. One is the "high-speed" internet. It is painfully slow...like so slow that instead of working from my room as planned, I went down to the local coffeeshop because I simply couldn't get any meaningful work accomplished. The TV quality sucks donkeys. There's no mini-bar in my room, and the staff seem a little detached. These complaints are, again, mostly the result of expecting certain things from Joie de Vivre, and it's falling just a little short. Perhaps if they charged a little less (I'm paying about the same as some of the others) I wouldn't even mention them. Overall, it's a great place to stay, and I'd recommend to others if you need to be in this neighborhood. For me, I think next time I'll go back to the Galleria... read more

Stayed here for several weeks for recovery from surgery at UCSF. Great centralized location to Filmore, Presideo, Trader Joes, and others. Several nice restaurants within walking distance and half a block from the UCSF shuttle. Room was nicely appointed with a breathtaking sunrise view from the quiet 3rd floor. Functional kitchenette and a large bathroom with a decent shower. Beds were comfy too. Desk and cleaning staff were friendly without being too intrusive. Loved the neighborhood. Carpet could use some updating and the elevator door on the 3rd floor can be cumbersome if your hands are full. read more

Laurel Inn - January Sunrise from our room - Hotels Near Me - San Francisco, California

If you have even the slightest sensitivity to perfumes and scents beware. The minute you walk in the door from outside there is a strong odor. It smelled like strong cleaning supples. I asked about it and they said they use a plug in room deodorizer in the lobby at all times. The carpet throughout is either permanently stained or dirty. The room itself has a perfume smell to it but not as strong as the lobby. If you must stay because there is nothing else available in SF, you will be glad that the location is a good one and the neighborhood is clean. Not horrific but will not stay again. read more

The Laurel Inn is a classy place that I would highly recommend to out-of-town guests. The location, though on fairly busy/noisy roads (this is the city) is very central. You can walk to great restaurants, cafes and stores on Fillmore Street, you can enjoy a walk through the Presidio, and you are near several bus lines serving major areas of the city. The decors is simple and tasteful. Their bathroom accomodations are what really set them in the excellent category for me: they give not only shampoo, but conditioner. For a girl who needs to maintain her lovely locks, that pleases me. Check out Ella's across the street for an excellent breakfast. read more

My only regret about this hotel was that I couldn't stay longer. Such a cute, clean room with all the amenities. The staff was great. There were warm cookies at check-in. What more could I ask for? I wish every hotel was like this. read more

Wonderful little gem in a clean, safe part of the city! Came up here to celebrate our first wedding anniversary and called ahead to request a room with a nice view *hint hint* and we were upgraded to a suite and they even brought us a bottle of wine after we checked! 4 stars because you can tell they are still refurbing the place, but 5 stars for service!! read more

From the moment I called to ask about pricing and ended up booking a room for 2 nights for the wedding, everything has been awesome. The manager was the one I spoke to while making the reservation and honestly, he was a life saver. I was price shopping for pet-friendly hotels semi-close to my house (Central Richmond) and parking was the most important thing since I would be having a makeup artist and hair stylists visiting the morning of my wedding. I told him everything was perfect but the price was a little out of my range, especially because I was only going to be there 1 night myself then my bestfriend would stay there the following night after our wedding. He was an angel and offered me an AMAZING deal for 2 nights that was in my price range. Parking was easy - in fact, I got a prime spot 10 steps away from the lobby door in the parking garage on California that is attached to the the office. The girls who came the next day said they didn't have any trouble finding parking either. The room was clean, spacious, and the beds were comfy. It gave us plenty of room to get ready in in the morning (including the bathroom). When we walked into the room Friday evening, there was a bottle of red wine and the sweetest handwritten card from the staff congratulating me on the next day's wedding. How sweet! AND the actual day of the wedding.. another staff member came up to the room with a bottle of white wine and another card. Seriously did not expect that but such a nice gesture. Location is great - you're near lots of great food and the lobby coffee is actually good. We got a couple cups, along with some muffins and snacked in the room while getting ready. The elevator is old but works and what else do you need in an elevator? It serves it's purpose. Didn't get to go to Swank for a drink but maybe in the future! read more

Laurel Inn SF is a small hotel. We chose it because of its close proximity to USF where my daughter goes to school. The room is basically cheap old hotel with nice furniture. You can hear the floors creaking from people upstairs, no air conditioning just a small floor fan. The cottage cheese ceiling with mold must be some kind of violating. Nice staff read more

Laurel Inn - Cottage cheese ceiling with mold - Hotels Near Me - San Francisco, California

Stayed here last weekend in a double/double. The room was a bit outdated as well as the bathrooms. Pros were that there was a mini kitchen and the location was great. I believe other rooms have been redecorated, however, ours wasn't one of them. The front desk agent that checked us in wasn't too friendly but the one who checked us out was ok. Try and find parking on the street to avoid valet cost. read more

We loved our stay at the laurel! Would definitely go back! The bed was very comfortable, we slept like babies! Great part of town- we felt very safe. A lot of great restaurants in walking distance. I don't believe there was A/C? We stayed in June but it was so nice outside we left the windows open most of the time.. It even got a little chilly at night which is when we closed them. They also had two fans available in our closet. It was surprisingly quiet at night also. The staff is extremely nice and helpful! read more

Laurel Inn - We loved our room :) - Hotels Near Me - San Francisco, California

The only thing I will add to the other reviews, which are generally spot on, is not to book here if you need wi-fi. It is one of those hotels that "theoretically" has wi-fi, but the reality is that the signal doesn't connect or drops constantly, has a very weak signal, and is incredibly slow. I even paid an extra 9.99 to get "premium" wi-fi, but it helped very little. Don't advertise wi-fi unless you actually have it. read more

Love the look and decor of this hotel. The people are super nice and the building is very old so it has a great nostalgic feeling and architecture. If you are doing a photo shoot or like taking pics this place is perfect. The colors and furniture are great. The room is big and clean and you can't go wrong. Now, that takes me to the bed. I like soft mattresses and this mattress was super firm so not really a good match. I didn't get a good night's sleep because I tossed and turned constantly but if you like firm mattresses this is for you. If it had a soft mattress I would give this 5 stars. read more

I stayed here for one night over the weekend, i was visiting for some interviews in the city and the hotel made my experience seamless. The room was clean, quite, homie and comfortable. The elevator is something of an antique and riding in it was a fun experience. The real reason they get 5 stars from me and i felt that i needed to right a review is because of the amazing staff. They were professional and kind. They did what they could to accommodate me and made me feel at home. Special shoutout to Tanya who works up front. She went above and beyond for me and made me feel like i was a valued customer. Customer service 5 stars! Warm cookies in the lobby 5 stars. Over all 5 stars! read more

The hotel itself was nice. The rooms were comfortable and updated. I am leaving a 1-star review because of the hotel management. I booked the hotel on behalf of a family member and pre-paid for the room. When my family member arrived, he was then charged again for the same room, which wasn't a huge deal. However, when I called to resolve the issue, the hotel manager was incredibly disrespectful and refused to help. He actually yelled at me and was very condescending about how the process works. read more

Even though I just stayed here for one night, I had a really pleasant stay. My room was right in the corner on the intersection of California and Presidio and I would have expected it to be rather loud with the buses in the morning, but I didn't find it to be loud at all. The staff were very pleasant. They have a lot of little bonuses as well - I was offered a free glass of wine at their lounge, Swank. They have free cookies and lemonade offered in the afternoons. And dog-friendly. The room was a good size and very comfortable. Although the wi-fi was offered for free I didn't have any luck connecting to it. read more

One night stay at Laurel Inn (first stay here although my family had previously stayed on multiple occasions before remodel). Good location for my needs this trip. Clean, well decorated rooms and beautiful bathroom with plenty of counter and storage space. Had city view room on 3rd floor and didn't hear much, if any, street noise at night. Service upon check in was very good - friendly, helpful with getting me a parking spot in the garage. Appreciate the small boutique feel of the hotel and lobby (coffee, tea, Pastries/scones/muffins in the am, cookies in afternoon). Updated decorating is cheerful and doesn't feel like a standard hotel. Would definitely stay again. read more

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We stayed in this hotel for a month just because my husbands medical insurance won't move us to another hotel that is closer to UCSF, I believed medical insurance tried to save money by keeping us in this hotel even though from the second day of our stay here I told them it's not going to be safe for my husband who'll have a major surgery to smell the dust and what not from the major renovation that we were not told about. The night before surgery my husband didn't sleep because of the noise coming out from the window that is fully covered with tarp, the whole building was covered with it so you can't see anything but plastic. For short my husband got discharged from the hospital, stayed in the hotel for 2 days and back to the hospital for more than a month because of Pneumonia, dehydration, fever, I'm not blaming the hotel 100% for it but I know it contributed a lot to my husbands complication after surgery. I guessed his medical Insurance tried to save money, claiming they paid $7,000 or more to Laurel Inn but what happened, unfortunately we are still in SF but what is good is we are now in another hotel , Kimpton Buchanan, love it!! I won't stay in Laurel Inn even if it's close to UCSF. Not worth it. read more

This hotel was recommended from several people and was convenient to Kaiser the night before I had a surgery, so I was excited to try it out. Unfortunately, I was disappointed with many aspects and probably won't stay there again. I don't know what all the fuss is about, it seemed like a place couples go to have trysts. I should say I have stayed in hundreds of hotels and I admit I like luxury hotels. I'll break it down: +hip looking lobby with chess table, cookies and lemonade +FREE parking garage +pets allowed +location (get a great massage at the JCC across the street) +nice decor in rooms, comfortable bed -no bathtub in our basic room, and although you get good bath products, there is no water pressure in the shower if you want rinse your long hair. -no air conditioner or air flow -no movie on-demand and no DVD player (they do have cable and a VCR, but the VHS library is small and you can't rent these anymore) -because it's so "hip", we had partiers in neighboring rooms. -super slow elevator, cramped halls -snotty clientele, everyone I ran across was rude -the rooms are old and are kind of dirty in that way you can't get really old run down things totally clean, and they try to cover it up with black lacquered wood. -I expect better art in a boutique hotel. Hope this helps people make an informed decision! read more

Built in 1963, this was a lackluster, run-of-the-mill motel until Joie de Vivre acquired it in 1999 and converted it into a stylish, pet-friendly, boutique-style property. Each of the forty-nine guestrooms, including eighteen with kitchenettes, have a chic decor that pays homage to the hotel's mid-20th Century roots in contemporary terms. Amenities include WiFi service, two-line phone with dataport and voicemail, cable TV, VCR, CD player, iron and ironing board, and a hairdryer. Many of the rooms are studio-sized, with sitting areas with sofa beds and panoramic downtown views. Guests have access to the spectacular Jewish Community Center gym across the street for $10 per day. Ample free on-site parking is a major draw, as are the many shops and restaurants in the area. Rates, which include a continental breakfast and afternoon lemonade and cookies, start at $155, although there are AAA, corporate, and senior discounts available. read more

Laurel Inn - Hotels Near Me - San Francisco, California

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I am writing to correct another review that put the rate at $160. That is incorrect. The real rate is $249 if you want a decent room and the parking is NOT complimentary; it is $20, upping your bill to $269. The Laurel Inn is a nice boutique-style hotel, but you pay for nice. In San Francisco this is standard, but reviews should reflect what to expect. With tax and surcharges, expect a bill of about $300. read more

My stay here was very relaxing. No drama. Everyone was very friendly and helpful. The room was really nice and the location was safe and clean. One drawback was that the curtains were sheer but we would stay here again. read more

Night One: Checked in and was given 2 full beds, despite reserving 1 King on Hotels.com. That said, without getting into more details, I determined hotels.com were the ones that messed that up. And when i pressed the issue, the hotel manager seemed genuinely upset for my wife and I that she tried very hard to make alternative arrangements, including offering a room they normally do not rent....but it was smaller, so we just figured we'd push the beds together and be fine. We were also offered a free bottle of wine, got free parking $18/night for 3 nights due to the problem, and she offered to move us the remaining 2 nights to a better room with a view (nice thought: but we don't want to unpack, repack and unpack again in 18 hours) So the customer service was exceptionally accommodating. So why the 2 stars? Saturday night there was a private party at the bar Swank, which was directly above our room. I guess its normally a quiet lounge, so this is not a problem, but on this night it was a major problem. It was bass bumping music until 2am.....we tried to go to bed at 10am after a long day of travel and a romantic dinner......bottom line: THIS WAS SO UNACCEPTABLE. Maybe other rooms weren't so bad, but for us, it was a disaster. Free parking is nice, but when you pay $150 for a room, the ability to sleep is required. Night 2: better, but i was still annoyed and was then nitpicking about street noise (i think it is next to a fire dept or something) and hearing the people above us walking and talking. Night 3: fine. Oh, and they have a nice free breakfast, seems great if you have a dog (and i saw them doing a lot of constant carpet maintenance to keep it so you dont even notice there could have been a dog in before you), and it is a great location if you plan on visiting in pacific heights. But that noise ticked me off. It was probably a rare problem, but it was one i dealt with. read more