Caught owner looking through vehicles. Either him or his staff took beer out of the back of the truck. That a relative of mine had placed there.Asked the owner to stay out of my truck Only to be swore at and told he go thru any vehicle out there he wanted. Actually got in my face and got loud in the middle of a wedding. Took ten minutes to get checked in while the staff was pouring drinks. At the front desk/ bar. Free breakfast was a joke Food in warmer but the staff waited twenty minutes to serve a dining room full of people till they had more food. Dinner at the wedding was supposed to be prime rib Instead got shoe leather and barely cooked vegetables.very pretty place I would not recommend worst service and watch out for the crappy owner going through vehicles If I could give zero stars I would read more

While the views at the lodge are amazing, the customer service was terrible from the time we arrived. We waited to checkin at the office/bar/ restaurant for 10-15 minutes before anyone even acknowledged us. There were 2 women working making drinks. They saw us and never said a word. A simple "i'll be with you in a minute" would have gone a long way. We weee never given any rules, directions, check out times. The next time we went for breakfast. Although there was food in the serving trays, they made us wait for at least 15 minutes before we could go up for food. By the time we were able to eat, the place was packed. Saturday night we attended a wedding reception. Instead of using a tray, servers brought out 2 plates at a time. With almost 100 people there, our food was cold. The prime rib was very grizzly and tough. Even after requesting steak knives, it could barely be cut. The biggest disappointment and instant turnoff was the owner. When he was questioned about a situation, he became very loud, was pointing his finger in a guests face and was using profanity. His attitude, demeanor, and lack of professionalism was a total disgrace and unbelievable! Never have i experienced something like this! read more

This place is SO worth the drive! About 20-30 minutes outside of Elliot Lake, this lodge is set in incredibly picturesque surroundings. There are small cabins surrounding the lodge where you can rent and stay with family or friends. Beautiful walking trails. The lodge itself has great customer service and hearty, homemade food. We've always liked the chicken Caesar salad and the burgers. Totally worth the drive and the 5 stars! read more

Friends of mine had their wedding at Laurentian Lodge and I was there for 4 days. We had the entire place on lockdown, by that I mean the only people other than the Two Miserable Owners and staff on the property for the entire weekend were guests of the bride and groom. I felt the way everyone was treated I needed to write this review. The one major complaint from everyone, not just me, was the absolute miserable owners that went Outta their way to make us feel uncomfortable and treated everyone (180 people + another 40 who stayed in Elliot Lake) like beaten dogs. Even to the point the male owner called a friend of the family "YA LITTLE PUNK" several times over and over in front of several guests. The woman owner slammed my red solo cup on the bar so hard it cracked after I politely asked for an extra cup. The sauna did not work and staff said it had been a very long time since it had. It's been a few months since they got married and every single guest (friends) I have spoken to about their experience at the Lodge had nothing good to say about the Two Owners. Some really bad stuff! I actually have other stuff that the owners did and said, but I think you get the point. Bottom line the owners attitudes made a really great weekend into a bit of a circus act and had quite a few people stressed out and uptight. That's some of the bad part of this review. Now on to the good to great side of things. Overall if this place had been run differently and as a whole our party had been treated better from the owners, we'd all be going back in the future. Most people said it ranked as one of the nicest places they've been to in the north. Which I tend to agree with even coming from some of the nicest country northern Ontario has to offer. That says a lot I think. The staff was great, rooms were nice and clean, I had the fire place room and it was huge, and every cabin besides The Tree top cabin was on the water or looking over the beautiful set of water falls. Landscape was very well maintained. Food was great. There is WiFi in the main lodge and in certain parts of some of the cabins. The rooms have no tvs and no radios, which I found really nice when you want to totally disconnect from the madness of life. No cell service either. I gave them a 3 star review for the simple fact that the two owners made it very difficult to give anything above that! If the owners sold or....whatever... I would go back in a heartbeat and I'd give a 5 star. But that won't be happening anytime soon that's for sure, not with so many amazing places in the North. We even had plans to go back for our friends anniversary (for another get together) and that's since been cancelled after talking to everyone and hearing their complaints about the owners. read more

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