Attempted to return a laptop. Didn't have the receipt which is on me but the staples.ca website…read moreclearly states that if I brought in the original card they could look it up. The manager Ali on shift was so incredibly demeaning and rude. His first Cut me off while talking to me, refused to look up an order and when I called was told that that was store policy and that he should have done it. Went as far as insulting my physical appearance and humiliating me. I guess God forbid I run errands on my one day off in sweatpants and no makeup. And then he practically threw my laptop I was trying to return at me after he dropped it on the counter in disgust. It's one thing to refuse a return it's another to go out of his way to show how little he cares for others property and flicking it back at me. If I started going around the store and started smashing laptops against the counters I would have kicked out but you allow your managers to mishandle bought merchandise. He acted like the laptop was covered in shit. I'm not sure if accepting returns personally affect his freaking bottom line but he treated me like processing it was the world's biggest inconvenience to his day and not his literal job. He literally said to me " I'm not going to do anything for you, you can go call customer support and they can deal with you" and rolled. His. Eyes. At. Me. I understand not accepting returns without a receipt but there was absolutely no reason to be treated the way I was by him he was frustrated and rude from the very first second of our conversation and devolved into personal comments on my appearance. I left absolutely fuming and in disbelief at how I was treated.

I had a seamless experience at this location trying to find the right cartridge for my printer…read more They Ali and Alex ordered the right one for me and received it in 2 days. They even helped me to install it and tested it for me. I could not have had a better experience. Compared to Best Buy these people and the staff there were incredibly kind and helpful

This place is plain useless; all they do is ask me about my cell phone and who my plan is with. I…read morereceive much better help from their Merivale Mall location so I save my trips downtown for other things.

My wife and I went to the Rideau Centre store on Friday night to buy a new cell phone plan for our…read morefamily. We had arranged to meet Abdul to look at cost etc. He was very calm, patient and knowledgeable! We agreed on the plan and waited to have our order processed. Unfortunately, the computer system went down and we had to wait a couple of hours to have everything done. It certainly wasn't the fault of the staff. Abdul and the store manager, Sarah( I believe she is the manager) were absolutely fantastic! They felt terrible about our having to wait, offering to buy us food and drink. While waiting for everything to be done, I noticed Sarah and another of the staff speaking with a young man who clearly had an intellectual disability. I was blown away by how kind and patient Sarah and the other staff member were to this individual. That so rarely happens in our world. In the end, all five or six employees were helping to get our new phones ready for us. I was blown away by the service! Bravo to Sarah, Abdul and the entire staff at the Source in the Rideau Centre!! Ian

Very knowledgable staff. I just bought a DSLR from a friend and I needed some tips about buying a…read morenew zoom and more Equipment for it. The lady was really patient with me and she guided me so I can make the right choices. She asked the right questions and she was really fast to understand what exactly I needed. I will certainly go back whenever I need a new piece of Equipment. I live in Gatineau but the trip deserves it as we don't have any place to compete with this.

This store has a wide and good range of photo equipments, particularly semiprofessional and…read moreprofessional cameras. However -- the service is not that great. Salespeople are arrogant and scoff at you if you are not going to buy 5000 bucks worth professional camera. After-sale service is almost zero. I purchased 800 dollar lenses and the salesman was advertising it rigorously before I bought it. In a week I had a problem and went to store to get help. But another salesman told me that it is not great lenses and refused to help. Photo-printing is awful. I ordered print and most pictures was cut off, though I got full refund. So, I would go in this store only to buy expensive professional camera. Otherwise, I would stick to another store, Black's for example.

Small but convenient DIY copies. Bring in a USB stick and press print. In and out in 10 minutes.read more

I have been a long time client of Katari imaging (formerly Reportex)…read more They have handled my work since 1994. Service is fast and professional and the staff is courteous and friendly. My Deadlines are met every time and the pricing is competitive.

Sometimes you just need to get flyers and/or posters as soon as possible. This implies a quick…read moreturnaround. And Rytec just did that. Kudos to the team! Maybe I could have gotten a better price, but what mattered was good results delivered in a timely fashion.

I recently picked up my print project. Team is fast and friendly, quality of work is reasonable for…read morethe price. Most of all staff was patient, the safety protocol was reasonable (although a bit annoying). Overall good service and I know where to go when I return to Ottawa for presentations in mid-2021.