I traveled from out of state to Illinois to plan my father's memorial service with this funeral…read morehome. During the planning process, I worked with Josh, who was professional, compassionate, and extremely helpful. I am grateful for his care. Unfortunately, the conduct of the owner, John Maher, during the service was highly inappropriate and unprofessional. While I was delivering the eulogy, Mr. Maher--who appeared intoxicated and smelled strongly of alcohol--interrupted multiple times, shouting phrases such as "Charleston Chews." He continued to disrupt when Pastor Jaime led the prayer. Afterward, Mr. Maher took the floor, spoke incoherently, left, and then returned to speak again. At one point, he came within a foot of my 8-year-old daughter, slapped his own arm, and yelled, "He is in your blood." Many guests later approached me in shock, asking who he was and why he was present. After the service, Pastor Jaime asked me to extend grace, explaining that Mr. Maher suffered from PTSD but was generally considered reliable. Several staff members also privately expressed concern, stating they had never seen him in such a condition, and later contacted me to ask if I had been able to reach him, as they could not. They voiced worry that his behavior might recur at another upcoming service. I spoke directly with Mr. Maher, who was initially defensive but assured me my satisfaction was "paramount" and that he would review my bill for reimbursement. After numerous follow-ups, I received communication from his business partner and attorney, who sent me a non-disclosure agreement (with my father's name incorrectly listed) requiring my silence in exchange for a refund. In an email, Kevin stated that upon signing, the refund would be processed within 24 hours. Against my better judgment, and because I wished to give the funeral home the opportunity to improve, I signed the agreement. It has now been more than 80 days since the service, and no refund has been provided. Instead, I received an email from Mr. Maher, containing multiple typographical errors, stating that there would be no refund and implying suspicion of my intentions. I need to be clear: I only signed their agreement because I genuinely wanted to give this funeral home the opportunity to take responsibility and improve. But their failure to follow through, combined with the behavior we experienced at my father's memorial, shows a lack of accountability and respect for grieving families. A loss is already difficult enough without the last memory of a loved one's service being overshadowed by an intoxicated, disruptive funeral home owner. Families deserve compassion, professionalism, and dignity during such a painful time--not this

Absolutely horrible! The owner was drunk and was calling out weird things while my daughter was…read morespeaking. Yelling charleston chew. He was very drunk and very inappropriate. Everyone was pretty horrified.

Because we had such a positive experience with Lelia Hirsh from Heartland when they held my mom's…read morememorial visitation and service, we called her again when my dad passed away recently. Just hearing her voice gave us comfort and we knew we were in good hands again. Lelia - Your professionalism combined with your compassion made for the best experience under difficult circumstances. Your attention to the smallest of details was outstanding and appreciated by our family. We thank you from the bottom of our hearts! Sincerely, Jeff & Cheryl Studzinski

I would highly recommend Heartland Memorial Center Funeral Home. My sisters and I will always be…read moregrateful to Lelia Hirsch for her comforting guidance as we made the arrangements for our mom. Somehow, Lelia managed to weave together all of the ideas that each one of us had and it was such a lovely tribute. We all felt that she carefully listened to exactly what we wanted. One of things I will never forget was the rosary made out of flowers. So many people still ask me about that! We were extremely satisifed with Heartland Memorial Center Funeral Home.

Mark at Colonial handled both my dad's funeral and my brother-in-law's arrangements. I cannot say…read moreenough to thank him. Mark goes above and beyond and truly cares. I have a special needs nephew who we worried about when his dad passed. Do you know Mark called to ask how he was doing? Mark also helped on his day off with my brother-in-law's service even though we weren't able to have a full funeral. I'm so so grateful for Mark and Colonial. God bless him.

I speak for myself and I am sure the Vloedman family that Ed and his caregivers at Colonial Chapel…read moreare absolutely amazing. My family has had many loved ones here for services and each time was perfect. They truly care about the deceased and their families and friends. They do such a great job recreating the deceased to what you remember them when they were with us. When you are in need of a funeral family who goes out of their way with love, peace, and support I recommend Colonial Chapel, and Eddie Damstra.

I am so happy with the services we received! My mother's marker is beautiful! They did not try to…read moresell us on the most expensive marker. We knew exactly what the marker would look like before we left.

I would highly recommend Midwest Mortuary Service to anyone. Brian has made it so easy for us to…read morehandle the passing of my mother. I called several funeral places and he was the only person right from the start explained everything and was so companionate. He made a very difficult time more manageable for us.

(I wrote a review for Midwest Mortuary's handling of my father's funeral, and it would not allow me…read moreto write another one, so I am writing under an old account.) I used Midwest Mortuary for the second time recently when my mother passed away. I remembered how helpful Midwest Mortuary was in handling my father's funeral, so I referred my brother to Midwest as I no longer live in the area. My mother did not have a plot and had not chosen any place to be buried. Midwest worked with my brother to choose a cemetery, tracked down the information needed, and helped arrange everything for the funeral. It was held in the small chapel at Skyline Memorial in Monee. A muted pinkish coffin was chosen, and when I saw it in person I was very happy and impressed with how beautiful it looked--yet my daughter told me it was the cheapest one, but she knew that her grandmother would have loved the color. My brother ordered the flowers for on top of the casket through Midwest and they were absolutely beautiful as well. My mother looked lovely and peaceful. We had my mother's pastor say a few words in the chapel to the family only, and then moved outside due to COVID times for any other guests. Midwest kept everything moving along smoothly, and once again I was grateful for Midwest's help. Again, it was an expense as most funerals are, but not as expensive as it could have been--yet everything looked beautiful and top quality. The cost for everything including the plot, burial, headstone, service, embalming, coffin, flowers, death certificates, prayer cards and guest book--anything else that I am leaving out--was approximately $12,000. Midwest will also allow you to pre-plan a funeral which isn't a bad idea so you can make choices when you are not feeling emotional. I am very happy that my brother ended up going with Midwest as he didn't know where to begin, and Midwest guided him through the process.

Our experience with this funeral home was extremely disappointing during one of the most difficult…read moretimes our family has ever faced. We informed Funeral Director Alicia Jacklin multiple times about incorrect information on both the obituary and the death certificate. Despite these notifications, the death certificate was still submitted with errors and missing information. We were also told that we would be contacted when the death certificate arrived, but no one ever reached out. After waiting several days, we called and were met with the dismissive response, "We already gave it to you," when in fact what we had received was only the cremation permit. Throughout the process, whenever we called with questions or concerns, we were repeatedly told, "I'll get back to you; we're busy helping other families." We understand that every family deserves attention and care, but that should not be used as a reason to neglect existing clients or fail to follow through on commitments. Losing a loved one is one of the hardest experiences a family can endure. The lack of attention to detail, poor communication, and apparent indifference we encountered only added to our stress and grief. This was once a place where families felt cared for and treated like family themselves. Unfortunately, that was not our experience. We felt as though the focus was always on the next person walking through the door rather than on providing the support and service we were promised. Based on our experience, we would not use or recommend this funeral home in the future.

It's all about the money at Orland Funeral, owned by Dignity Memorial. The services and "family"…read morefeeling changed drastically when bought out by Dignity. They even go so far as to charge $600 "cleaning fee" for the use of the kitchen, lounge area. I've arranged and paid for services here under the Zimmerman and Sandeman ownership previously, the latest in 1998 for my mother's services, and it was a much better, warmer experience than when I had to arrange for my wife's services in 2017. I've instructed my children that, for my services, hopefully a long time off, to look into Modell Funeral in Homer Glen, family owned & operated for over 60 years. Enough said!

Aurora was fabulous in helping us pre-arrange our cemetery plots. She was very informative and…read moreanswered all of our questions. This cemetery is beautiful and has statues in some areas that are very nice and also has a pond with fountains. I am so happy with my decision on Good Shepherd Cemetery.

Must be my period for ghoulish reviews, but we had reason to be out here at Good Shepherd Cemetery…read moreand were very impressed. Good Shepherd is a relatively new Catholic cemetery...about 12 years old...and one of dozens located in the greater Chicago Archdiocese. When your family has need for these services, Good Shepherd is a wonderful place to utilize. They have arrangements for in-ground burial in select gravesites (with lawn level markers or upright monuments), or above-ground accommodations in their garden mausoleum crypts (which come in singles and doubles). The grounds are spectacular and very welcoming for visiting your loved ones. Good Shepherd, like the other Catholic cemeteries, also provides packages so you can have everything prepared for the future...this takes a lot of the pressure off those you leave behind. Any way you handle your affairs, Good Shepherd can work with you on all the arrangements, either before you need them or at the time of need. We were very impressed with the grounds, options, and the staff in the office.