My fathers memorial was yesterday and it was nothing short of oerfect. I would like to give Jamie a…read morehuge shoutout. Jamie you did amazing and you were very kind, curtiious, and helpful. He made sure all our services were met, and made this hard day a little easier for every one.

Disappointed. Jeniffer upon introduction at burial planning, confused my name with our decreased…read morerelative. Embarrassing. After giving total cost and details the next day.....said another funeral director at Kurtz would handle 'day of' service, rather than her, and Jennifer never followed up on monument inscription cost as promised, after burial. Our family had to do it. Guess our budget did not meet 'target' for Kurtz. Unfortunate... as Kurtz brings a reputation as a name forward.

Because we had such a positive experience with Lelia Hirsh from Heartland when they held my mom's…read morememorial visitation and service, we called her again when my dad passed away recently. Just hearing her voice gave us comfort and we knew we were in good hands again. Lelia - Your professionalism combined with your compassion made for the best experience under difficult circumstances. Your attention to the smallest of details was outstanding and appreciated by our family. We thank you from the bottom of our hearts! Sincerely, Jeff & Cheryl Studzinski

I would highly recommend Heartland Memorial Center Funeral Home. My sisters and I will always be…read moregrateful to Lelia Hirsch for her comforting guidance as we made the arrangements for our mom. Somehow, Lelia managed to weave together all of the ideas that each one of us had and it was such a lovely tribute. We all felt that she carefully listened to exactly what we wanted. One of things I will never forget was the rosary made out of flowers. So many people still ask me about that! We were extremely satisifed with Heartland Memorial Center Funeral Home.

Without a doubt this is an amazing company and the staff is amazing to say the least. The care and…read moreattention to detail that was put into everything by our amazing and talented Holly, she made sure not only to take care of my mom but also made sure to make sure we were ok during the entire process. Holly is an asset to this amazing company. She will be forever a part of the family. I can't put into words on how amazing this company is and entire team. If I could I would give it 10 Stars because of the Amazing, caring and talented Holly.

For being involved during such a difficult time for the family, Jackie and Deacon Pat make you feel…read morelike they have been family for years. They are so accommodating, patient, creative, passionate, professional and loving. The facility is beautiful- very spacious, plenty of private family area and extremely clean. They went above and beyond, even after the services were over.

This funeral home is an absolute disgrace. The owner is culturally incompetent, hostile, and…read morebelligerent, particularly toward families of color. At no point was there compassion, professionalism, or basic human decency. Even during the ceremony, multiple guests felt and witnessed the owner's cold, dismissive behavior, which was deeply inappropriate and hurtful. They withhold critical information, refuse to explain how their facility operates, and behave as though grieving families are not entitled to transparency or respect. When families ask reasonable questions or advocate for themselves, they are intimidated, threatened, and spoken to aggressively. This is not care--it is control. Our loved one's body was mishandled, and we were denied the right to see him, as if this funeral home believed they had ownership over his body rather than understanding the sacred responsibility entrusted to them. This decision alone caused irreparable emotional harm to our family. The facility felt unsanitary, disorganized, and unsafe, raising serious concerns about hygiene, health standards, and basic compliance. Nothing about this environment felt dignified or respectful. What was clear is that this establishment is predatory--they will squeeze every possible dollar out of grieving families, exploiting pain for profit. This funeral home creates trauma instead of providing care. They add suffering to families already experiencing unimaginable loss. Their behavior is unethical, harmful, and completely unacceptable. During the ceremony, instead of checking in with all family members, they only acknowledged those who "hired" them--directly contradicting what they advertise on their own website. I strongly warn everyone--especially families of color--to stay far away from this establishment. They should be reported immediately to the health department, state licensing boards, and consumer protection agencies for their conduct, conditions, and treatment of grieving families. No one deserves to be verbally abused, silenced, or retraumatized while trying to lay their loved one to rest. This establishment needs to learn how to treat and speak to all family members with dignity and respect. They are also deleting post from their google review to hide their despicable treatment.

Brady-Gill is top notch! It was very nice that family and visitors had the entire building rather…read morethan multiple wakes. The staff is thorough, efficient and caring. Thanks for making a sad and challenging time easier.

Held my father's funeral at Kreuger Funeral Home and everything went as planned. They were…read moreaccommodating, communicative, and respectful of our wishes. We felt that the cost was reasonable and even though it's not the largest space, they were still able to accommodate everyone who came. They are a family business and they do everything they can to make the experience seamless. I liked that they helped create the tribute video and had a staff member making sure things were stocked and clean while we were there. It ended up snowing before we left and the owners cleaned off all the cars and made sure pathways were shoveled, that was a very kind gesture after a long day.

For over 60 years my family has depended on the staff of Krueger Funeral Home during the most…read moredifficult times. Generations of the Krueger family have lessened the burden of planning a beautiful service and burial or cremation for generations of my family. Whether it's a warm smile full of empathy, kindly guiding and suggesting options for services, or helping with pre-needs, every detail is thought of with such care. We are so grateful for Mr. & Mrs. Krueger, Clay, Kelle, Kanon, Cheryl and all of their wonderful staff.

I traveled from out of state to Illinois to plan my father's memorial service with this funeral…read morehome. During the planning process, I worked with Josh, who was professional, compassionate, and extremely helpful. I am grateful for his care. Unfortunately, the conduct of the owner, John Maher, during the service was highly inappropriate and unprofessional. While I was delivering the eulogy, Mr. Maher--who appeared intoxicated and smelled strongly of alcohol--interrupted multiple times, shouting phrases such as "Charleston Chews." He continued to disrupt when Pastor Jaime led the prayer. Afterward, Mr. Maher took the floor, spoke incoherently, left, and then returned to speak again. At one point, he came within a foot of my 8-year-old daughter, slapped his own arm, and yelled, "He is in your blood." Many guests later approached me in shock, asking who he was and why he was present. After the service, Pastor Jaime asked me to extend grace, explaining that Mr. Maher suffered from PTSD but was generally considered reliable. Several staff members also privately expressed concern, stating they had never seen him in such a condition, and later contacted me to ask if I had been able to reach him, as they could not. They voiced worry that his behavior might recur at another upcoming service. I spoke directly with Mr. Maher, who was initially defensive but assured me my satisfaction was "paramount" and that he would review my bill for reimbursement. After numerous follow-ups, I received communication from his business partner and attorney, who sent me a non-disclosure agreement (with my father's name incorrectly listed) requiring my silence in exchange for a refund. In an email, Kevin stated that upon signing, the refund would be processed within 24 hours. Against my better judgment, and because I wished to give the funeral home the opportunity to improve, I signed the agreement. It has now been more than 80 days since the service, and no refund has been provided. Instead, I received an email from Mr. Maher, containing multiple typographical errors, stating that there would be no refund and implying suspicion of my intentions. I need to be clear: I only signed their agreement because I genuinely wanted to give this funeral home the opportunity to take responsibility and improve. But their failure to follow through, combined with the behavior we experienced at my father's memorial, shows a lack of accountability and respect for grieving families. A loss is already difficult enough without the last memory of a loved one's service being overshadowed by an intoxicated, disruptive funeral home owner. Families deserve compassion, professionalism, and dignity during such a painful time--not this

Absolutely horrible! The owner was drunk and was calling out weird things while my daughter was…read morespeaking. Yelling charleston chew. He was very drunk and very inappropriate. Everyone was pretty horrified.

Rev. Jenkins is amazing. Spencer is very communicative. We were told the day before our father's…read moreservice that insurance was not covering the cost so we needed to pay out of pocket. That last-minute communication was unfortunate. The woman working with us to collect payment kept referring to "the machine" that was telling her the amount due. The numbers were not adding up. There was a small amount of a difference, less than $5, between what we were told and what she was asking for. It wasn't a big deal, but it was disheartening that there was not an explanation for this difference regardless of the amount. Their facilities are beautiful and they are professional in their approach. I would like to see the business move to update their payment system to avoid the challenges we experienced.

My mother's visitation and funeral were held at the Matteson location. The staff, from beginning to…read moreend was very professional and attentive to our concerns and questions. The facility is quite nice, with a repast room in the lower level. There was an issue with their media system during the visitation service the night before my mother's funeral service. The staff immediately sought a remedy until it could be repaired. And as promised, the following day, it was repaired.

Mark at Colonial handled both my dad's funeral and my brother-in-law's arrangements. I cannot say…read moreenough to thank him. Mark goes above and beyond and truly cares. I have a special needs nephew who we worried about when his dad passed. Do you know Mark called to ask how he was doing? Mark also helped on his day off with my brother-in-law's service even though we weren't able to have a full funeral. I'm so so grateful for Mark and Colonial. God bless him.

I speak for myself and I am sure the Vloedman family that Ed and his caregivers at Colonial Chapel…read moreare absolutely amazing. My family has had many loved ones here for services and each time was perfect. They truly care about the deceased and their families and friends. They do such a great job recreating the deceased to what you remember them when they were with us. When you are in need of a funeral family who goes out of their way with love, peace, and support I recommend Colonial Chapel, and Eddie Damstra.