They came to fix our oven. They were fast, efficient and reasonably priced. Great service!read more

Came out 4 time to fix the same proble. I waited over 8 months total for parts & to get back on…read moretheir schedule. At the end of it all, they had no clue what was wrong with my appliance . Tried then a second time with a different appliance. Gave a quote & 110% guarantee that they could fix it. Charge me parts upfront, came out 2 weeks later and could not fix it. They do not have knowledge of most appliances or their issues. I believe any good ratings are made up by their office people. HIGHLY DISCOURAGE ANYONE FROM USING THEM.

Do not recommend. This company got absolutely nothing right! I had this company out because I had…read morelint from my washing machine back up into my dishwasher. Without looking at the pump, the repairman said the pump was bad. I showed him the lint inside my dishwasher, so I assumed it was plugged. Wouldn't even look to see if the lint just needed to be removed from the hose. Long story short $60 to be told it was a bad pump without actually looking at anything! I said fine order a new one. Waited weeks and they called and scheduled the repair. Then no call and no show on the scheduled replacement day. I called and they rescheduled. He showed back up today and can't get the dishwasher out of the hole to replace the pump. If he had done anything other than charge me $60 last time, he would have known that! Complete waste of time with them. I did call the company and spoke to the owner prior to posting this review. He said if his guy said it was the pump, it was the pump. He said they don't pull apart the dishwasher because the hose might leak when they put it back together. (Oh you mean you can't replace the little clamp as part of your inspection we paid $60 for???). Now that I know what everything looks like I am shocked!! Updated: it gets better. The repairman. told me I'd have to take my counter top off or rip up my floor to get the dishwasher out. I recently bought the house, but I was pretty sure NOTHING had been updated since it was built 20 years ago. He tells me they put in the wood floor around the dishwasher so I have to tear it up to get the dishwasher out. The contractor comes out to either remove the counter top or tear up the floor. He spins the feet on the bottom of it, and pulls the dishwasher right out!!! Seriously! How does a repairman with 20 years of experience (which is what the owner told me when I called to complain about him not actually checking anything) NOT know to spin the feet to remove it??? Now that it's out, I'll be calling someone else to look at it. I'll update if it wasn't the pump to begin with. Since he never looked at it, it's hard to say. 2nd update: So, it was NEVER the pump! Had that jerk looked at anything, I wouldn't have spent months without a dishwasher. The pump worked fine, which we found out by unplugging the drain hose from the disposal. Turns out the handyman who installed the new disposal forgot to pop out the dishwasher plug before installing it. Dishwasher had no issues! This company got absolutely NOTHING right. Run!

This company has always been very friendly from the office staff to the repair people coming to our…read morehome. We have had them at different times and always provided great service.

I rarely leave negative reviews, but this experience was frustrating enough that I feel others…read moreshould be aware. I originally heard from this company on April 30 for a warranty repair on a washing machine and provided all the requested information the same day. After that, I heard nothing for nearly a week until May 6, when they finally reached back out to schedule. As property owners who regularly coordinate appliance and maintenance service calls across multiple rental properties, we work with repair technicians often and have never experienced anything like this. Scheduling with tenants, coordinating access, and working with third-party service providers is something we do regularly, and we've never had issues with communication or professionalism until this experience. When I tried to clarify scheduling due to tenant availability, communication quickly became unprofessional. Rather than simply answering questions or discussing options, I was met with dismissive, rude responses over text and was also spoken to unprofessionally over the phone. To make matters worse, important appointment requirements--such as needing an adult present--were never communicated upfront, only brought up after the technician was already on the way. Instead of taking ownership of that lack of communication, the responsibility was shifted onto me. At that point, we no longer felt comfortable moving forward. The repair was never completed, and we ultimately contacted GE Appliances directly. To their credit, GE was extremely helpful, listened to our concerns, and immediately arranged service with A-Tech Appliance. Before my call with GE had even ended, A-Tech had already reached out, helped us get scheduled, and clearly communicated important appointment expectations--including that someone 18 or older needed to be present and that pets should be secured. That is what professional communication looks like. If you're in Arkansas and need appliance service, I would absolutely recommend A-Tech. Scheduling issues happen--I understand that. But poor communication, lack of professionalism, and speaking to customers disrespectfully is not acceptable. Based on our experience, I would not use this company again. After this experience, I reviewed other customer feedback and was disappointed--but not surprised--to see similar concerns raised about communication and professionalism.

Wish I could give negative stars. The cancelled my repair because I wasn't home, and that's fine…read more I was on my way, but they stated the rep couldn't wait and closed the repair. What upsets me is that they told Samsung the unit was fine and didn't have any problems, then closed my ticket. This means no new repair was ordered. This shows extremely unethical behaviour. Cancelling the repair is fine, not wanting to service is fine, but to lie to the company that hired you, that shows the character of the company. Looking on Google, they have a lot of bad reviews, and only are in business because companies like Samsung hire them because they are a low cost provider. Most customers wouldn't hire them, but don't have a choice. In addition, they are not accredited on the Better Business Bureau, showing my experience wasn't a one off. These guys are crooks and liars. Cancel the repair, but don't lie to Samsung. That shows the character of ownership.

Definitely don't use the man was lazy and disrespectful as well. Immediately asked me for the 95…read moredollars cash before he would do anything. Made me help him, said my garage was messy brought a blower no bigger than a blow dryer, luckily the lawn guy let me use his leaf blower to blow out my hose, so basically the lawn guy and i fixed my problem he was extremely rude and lazy and charged me 150 for basically nothing he did! Would not recommend!

service guy was lazy, disrespectful and rude. He actually said as nice as my house was he couldn't…read morebelieve I had such a cheap washing machine. Didn't do any diagnostics checks. Just said he thinks it's the mother board. Kept wanting to sit down on a chair. Definitely wouldn't recommend this company.