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Lawton Orthodontics

4.4 (15 reviews)

Services - Lawton Orthodontics

Orthodontics

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4 months ago

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3 years ago

Great orthodontist. Great Business and very understanding. The staff are amazing. You can do a payment plan. Which I did.

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Review Highlights - Lawton Orthodontics

Brett Lawton is everything that I was looking for in dental care.

Mentioned in 4 reviews

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David Lach, DDS MS -Lach Orthodontic Specialists - Lack orthodontic . Great team!!
 Xavier did my braces this time out standing job!!! Thank you 
 & a WOW to Mrs. Paula. She's great

David Lach, DDS MS -Lach Orthodontic Specialists

2.2(99 reviews)
2.5 miEast Orlando

77 reviews are currently "not recommended" and are visible through the Yelp app on my iPhone; I…read morecannot see them on my PC. I would caution anyone that would like to become a patient to please spend the extra time looking at these for a clearer picture of the practice. Our child became a patient based on the recommendation of our family dentist. That's all the research we did. The sales process was fine; informative; and, full of disclaimers and limitations that we didn't understand; but, nonetheless expected. And, the price was in line with our expectations. Our child's teeth were a mess, with more than a few missing adult teeth; baby teeth that would not come out; an overbite; and, the like. Through it all, we endured endless waits, rushed services, beratings from the doctor, late times, extended times; and, form after form to sign up for more services, such as whitening, retainer insurance and the like, which we never did. Worst of all, we received conflicting information regarding "the plan" and many times from the same doctor that had provided the update the visit prior. We were not told why certain things were recommended or not. And, we eventually had to make an appointment with an oral surgeon to finally get the full picture. Our child's teeth are straighter; and, are in retainers. We have only 1 more retainer set that the practice is under contract to deliver to us. At this point, we are going to transfer to another orthodontist and will simply pay for the retainers needed over the next few years. The implants are coming; and, that's going to be up to 10 times more than the braces ever were, so we are preparing for that. If we'd been treated with as much empathy and respect during the services as we had received during the sales process, this would have been a 5-star review. Almost all of the employees are great; but, the turnover is immense. It's the professional staff; and, the turnover with doctors that have frustrated us. Also, the long waits before and during treatments served only as major irritants.

Terrible from start to finish…read more Before my first appointment, the office was shut down for 2-3 weeks I believe something major happened. Almost like the board demanded shut down due to an issue that may have occurred. Boy do I wish I had took this as a sign. When my first issue with the office occurred, I sent a text to their portal stating something along the lines of "I see why they shut you guys down, they should do it again" EDNA, then called me literally yelling. I'm not even exaggerating when I say this woman was yelling at me for saying that comment and then threatened me with "I CAN HAVE THE DOCTOR DISMISS YOU AND YOU'LL ONLY GET 20% OF YOUR PAYMENT BACK" Being that I had my braces on for 3 months at the time and paid them in full, I was in NO position in getting "dismissed" so I had to play the part well and apologize which is INSANE lol Fast forward to my 2nd last visit, I flew out from tx since I no longer live in FL. This visit was to do a scan for the removal/retainers.. The scanner didn't work lol can't make this up. No sorry, no empathy, nothing!! CAROLINA stated "well it's not working what would you like me to do?" In her very monotone way. I then asked to speak to the doctor because I paid $300 specifically to make it to this appointment and he got argumentative. He was laughing sarcastically and not allowing me to speak Till I finally said "allow me to speak, I'm The one who flew out here just for you guys not to be able to do absolutely anything other than reschedule me" After I left, I asked them to release me since I no longer live in FL and found a much better doctor that was willing to remove the braces and complete the work, only if Dr.lach provided a letter of approval. Took a week to hear back just for Edna to let me know that Dr.lach said no because he wants to finish the work himself. I told her no worries, I'll leave a review on yall. She then bribed me by offering the teeth polishing for free in lieu of a good review. They ended up telling me they don't recommend I do the teeth polishing on the DAY OF but still gave me the options to do it if I wanted to. I just said forget it, I'll gladly pay the money else where. Keep Your free procedure that probably would've came out a hot mess. And you know what, I honestly was going to give them some grace and leave a better review and not share as much of the negative but then during my last visit (YESTERDAY 9/16/25) For some reason I was not scheduled for the teeth polishing. After waiting 40 minutes I asked the receptionist how much longer so he went to check with Brad and BRAD responded "idk, Edna scheduled her not me" He said it in a way as if I was such a bother and loud enough for Me to hear it. That was the last straw for me. I stood quiet and calm which I'm typically not the type to do so. He's very passive aggressive. I knew I no longer had to deal with any of them going forward. I have left out about 80% of the issues I have experienced because it's been so many. But when I say it has been a nightmare from start to finish.... I am not exaggerating!! The only positive I can think of is that they would squeeze me in last minute, but typically had to speak with Edna and pretty much beg them to see me. So I do appreciate them squeezing me in last minute here & there. So here you go, here's your honest review. Do better. EDIT: notice Dr.lach's response to all the negative reviews! No apology, no empathy, no remorse, no accountability!! I'll patiently wait for his response to my review to further prove my point here. RESHUT THIS PLACE DOWN!!!

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David Lach, DDS MS -Lach Orthodontic Specialists - The best of the best my boy!! Brad

The best of the best my boy!! Brad

David Lach, DDS MS -Lach Orthodontic Specialists
David Lach, DDS MS -Lach Orthodontic Specialists - Dr. David R. Lach DDS MS, Specialist in Orthodontics for 
Adults and Children and graduate of the University of North Carolina

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Dr. David R. Lach DDS MS, Specialist in Orthodontics for Adults and Children and graduate of the University of North Carolina

Lawton Orthodontics - orthodontists - Updated July 2026

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