Just got back from my second trip with FTLO. This time around I went to a place that wasn't…read morenecessarily on my bucket list, Crete. But wow I was blown away. Not only did FTLO curate an itinerary that provided genuine and authentic experiences, but we also got an opportunity to meet countless of locals to really get a good understanding for the culture on the island. FTLO even got a local trip leader, Melpo, who knew all the things there was to know about Crete. You could feel how excited she was to share her experiences and share her culture with our group. Her welcoming hosting, and excitement to share made the trip that much more memorable. I can't thank her enough.

Just got back from Belize. Great trip! Everyone got along great and had an open mind. Erin did a…read moregreat job having everything organized and communicating with everyone on when and where you needed to be. Cave tubing was really cool. You will not get bored with the guide David! He is a character. Highly recommend you take the golf cart to Bliss beach for the afternoon when on Caye Caulker. The snorkeling. What can I not say? Swimming with sharks was awesome! Water is crystal clear and WARM! Saw turtles, sting rays, sharks, and lots of fish.

Joe was great. I called him needing a visa to china. Scheduled appointment the next day. He said it…read moreusually takes 30 days to get them returned (online says 30-60 when you google it). 30 days was fine for me planning ahead so it was fine. 2 weeks later he called and said it was all ready to go. Couldn't have been a simpler process for me and I would recommend him to anyone that has a need for visa and passport services.

Joe is AWESOME!! I went in to do a name change and I can't believe how fast the turn around time…read morewas!! So worth it!!! So if you need a passport updated and fast YOU NEED TO GO TO JOE!!

I'm not one to put forth my feelings about any business on the page, however, I received such…read moreincredible service from this Smart Set Travels Company, I have to give them kudos. I was unable to find a ticket to South America that I could afford, I was going to have to fly to Lima, then a change of planes to reach my destination. I gave up after much time on the computer and total frustration. Get a travel agent!!! I did. What a difference, so nice, no problems," here are your papers, tickets," the price turned out to be really affordable, (how come I couldn't find this price?) the hotel was perfect, I just can't say enough about this small company with a huge capacity for "getting things done for the customer" best prices on cruises too, this is my next getaway, even 3 days is good. They can take all the travel hassles we have to go through now and make it all a breeze. Thank you Barbara and Trina, you are the best!! Marlyn Gibson

From the owner: Smart Set Travel is a full service travel agency. We book and service every kind of travel…read moreavailable, anywhere in the world. Our substantial client base runs from family vacations to managing large group travel planning. We specialize in Cruises, Honeymoons, Hawaii Vacations and All - Inclusive Resorts. Our four divisions, Cruise Smart, Dream Honeymoons, Hawaiian Holidays and All - Inclusive vacations, along with our knowledgeable team of Outside Destination Specialists, make up the Smart Set Family of travel experts.

Such a smart way to store luggage! We had a checkout of 9 am and a flight at 8 pm. We were able to…read moreenjoy our last day without our bulk luggage! Felt secure and was very easy and affordable. Highly recommend.

LAX 24/7 locker rental was simply amazing. Our Airbnb ended at 11am and my friends flew out earlier…read morethan me. I decided to use a locker rental. Lax luggage storage was my original pick but when we arrived to the place it looked extremely sketchy and unsafe. I googled and found Lax 24/7 locker rentals on s sepulveda. I decided to call and see if it was legit. The owner was so kind and sent me directions on everything. You arrive and use a credit card to open the door. Once inside you are prompted to select a locker size and duration. I chose a full day being my flight didn't leave until midnight. It was only 24 bucks. This locker service made it completely possible to spend a lovely day at the beach with no worries about my luggage. Highly recommend and will utilize next time I'm in the LA area.

Would not use their services again. Horrible communication skills and zero customer service. They…read moredo not respond to email and over the phone I frequently received the response of "I'll call you back in 10 mins" never to receive a call back. It took two weeks to resolve a simple problem. Upon complaining to their management, I received the response that "you are not our only customer". When you don't have any issues with your itinerary or trip, one can easily brush that type of comment off, but if you have an issue that jeopardizes your trip, that type of comment sends a person over the edge. When I am on the phone with a reputable company I feel I should be the only customer who has their attention. They used that comment more than once and it took a lot to not completely lose it. They eventually addressed the issue, but it took two weeks of persuading and several phone calls. Something that could have taken a day to correct, dragged on for weeks with lots of headaches.

I'm on bus 48696 and our bus driver is nodding out!! We started talking to him to get his attention…read moreand ask him if he's tired and he complained, "you'd be tired too if you did this all day!" What the heck!! Good man but obviously over worked.

LAX is embarrasing for our state and country. Terminal 4 is aweful. If you have to go to gate 52…read moreyou need an extra 45 minutes as you have to walk quite a diatance and then take a shuttle to another terminal far away. Tunnel to get there feels like you're going through a basement there's no personality and it's dirty. The only good thing I can say is that this time the staff was friendly and courteous. In times past they were rude and not very welcoming. I have a lot of concerns for LAX during the olympics. I don't think that they're ready, I don't know if they ever will be. Then I ordered a Lyft and I had to wait 15 minutes for a bus to come, it was jam-packed and then I had to go to another lot to get the car. I assume they are doing this to decrease the traffic in the terminals, which I think is a good idea, in theory. They need more buses.

LAX is a busy airport to say the least. It's massive, with huge spaces between terminals, and lots…read moreof dining and last minute shopping options located throughout. TSA for us moved fairly quickly and my interactions with airport staff were all positive and pleasant, when I asked questions they responded politely. We parked offsite and were able to take the shuttle back to our car almost immediately after arriving at the pick up area.

Can't comment on how they are when you have problems during your trip. But for case of no issues…read moreduring trip, I had a nice vacation experience through them back in 2015. Bought a LivingSocial voucher deal and used it to book my vacation to New Zealand with a 1+ day stopover in Honolulu. Package came with hotel stays, flights, car rental, and pickup/dropoff between hotel and airport, so I only needed to plan what to do, where to go and when, and what to eat. I bought the package for that flexibility in a trip rather than one with tours all set up for you as I like to DIY. The hotels were decent and one was interesting being a motor inn. And the one in Honolulu was also interesting in that it offered DVDs for watching in your room, the DVD player is a PlayStation (or PlayStation 2, I forget), and you borrow the DVDs from their lobby. A car rental wasn't included for Honolulu, I separately booked that for my trip.

Thank you Jacey for assisting us with our honeymoon package to Tahiti, Moorea and Bora Bora!…read more She was able to accommodate our situation. Coming from Honolulu, we did not want to waste time flying out to Tahiti from LAX. She was able to book flights via Hawaiian Airlines (our request). She also was able to accommodate our budget while still allowing us to stay at an overwater bungalow (as requested). Our time in Moorea and Bora Bora was unforgettable, and we still talk about how awesome of a time we had there. Also, the response time via email from Jacey was prompt. Will book a vacation package again in the future!

Today 5:29 PM Hello, I am your AAA virtual assistant. Good…read morenews, PAMELA! Your AAA technician will be arriving in just a few moments. Please be prepared to meet them at your vehicle or Are you freaking SERIOUS????!!! I kept getting callSssss after 6pm from a tow truck driver and I just KNEW it had to be a mistake because why are they calling me after all these hours??? I know they must be making a mistake. I told the driver off telling them they were making a mistake and to stop calling me. But I pulled up to the meeting hall and there is the lady in her car with the wrong type of tow truck FIVE HOURS LATER????!!!! Are you guys for real?!!! I contacted AAA around 1pm!!! You had this woman waiting ALL DAY??? That's ridiculous and completely unacceptable!!! She did not have a phone, so l wouldn't leave her until the tow was confirmed for pick up at 2:51pm.!! This is sad. Very terrible service!!! Their response: Sorry, I'm still learning. Could you please rephrase your response? Would you like to help us improve our chat experience? HELL YEAH!

I came to AAA three times in one week. The DMV system was down each time. That's no fault to AAA…read morebut it kept it kept happening. So I asked one of the people theree I said hey can I just call you next time? And if you said yeah tell are getting 4 stars because she seems as bothered as we about it. So one thing just go in and just be patient everybody's kind there but I didn't get anything done that time but I have in the past so they're pretty good and the staff is very friendly

I love this travel agency. Jose is amazing, He always helps me and my family to plan all of our…read morevacations. We been coming here for at least 10 years. I highly recommend Jose if you are planning your vacations, he will make sure you get the best deals on Hotels and plane tickets. Very satisfied.

A relative booked through this travel agency for her 10 year wedding anniversary. We were given the…read morename and phone number to contact in order to make reservations. I actually stopped by in person and talked to Jose (travel agent) He gave us all the information we needed for our trip. I called every pay check to make a small deposit and made the remaining payment towards the end. Through out our engangment he made our travel arrangments very pleasant and was very helpful. I now plan to make future travel agents with him.